Power upYour Contact Center with Conversational AI

Exceed Customer Expectations and Drive Agent Satisfaction with Cognigy.AI

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Lufthansa Group Uses CAI to Power 1M+ Conversations per Annum

Very high customer expectations, daily changing regulations, and high-cost pressure during COVID-19 were managed successfully with Cognigy.AI.
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E.ON Provides Best-in-Class Service with Cognigy.AI

Cognigy.AI enables E.ON to scale its customer service, ensuring customers receive support anytime, anywhere. Offering AI-powered services via phone and chat.
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99.5% Faster Response Times at Mobily’s Contact Centers

Mobily is seeing response times of just 6 seconds compared to 20 min at their contact centers and has witnessed a notable increase in customer satisfaction since implementing Cognigy’s conversational AI platform.
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95%

Automation Achievable

32%

CSAT
Improvement

500M+

Conversations Annually

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Make Customer Self-Service a Reality

Enhanced CX

Provide fast and frictionless personalized services across all voice and chat channels.

Always on Services

Captivate customers with 24x7, anytime and anywhere services - in any language.

Accurate, Instant and Gratifying

Deliver rich and precise responses at speed. Never leave a customer waiting again. 

The Personal Touch

Keep the human touch with intelligent voice and chat digital agents that do not feel robotic - ever!

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Support Agents for
Increased Satisfaction

Increase Motivation and Reduce Turnover

Automate repetitive tasks to allow agents to focus on high-value and rewarding work. 

Smooth Transitions

Digital agents hand off to live agents. Customers arrive verified and authenticated together with context and history. 

Empower with Context

Digital agents work in the background during live calls retrieving data precisely when it's needed to inform the customer. 

Streamline for Greater Productivity

Standard support and back office tasks are automated so agents can move on quickly to the next customer. 

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Increase Enterprise Agility

Outpace Competitors

Respond, and adapt to changing business and customer needs at the speed vital for today’s unpredictable climate. 

Flexibility and Scale

Easily create and deploy AI voice and chat assistants at scale to support all and new customer experience use cases. 

Fast Time to Value

Increase value and lower costs by automating repetitive tasks, delivering faster response times, and significantly cutting call handling times. 

Better Together

Integrate with existing infrastructure and systems and power up your contact center without needing to rip and replace. 

Cognigy is named a Leader in the January 2022 Gartner® Magic Quadrant ™

For Enterprise Conversational AI Platforms

Gartner Magic Quadrant

Deliver Service Experiences Your Customers Will Boast About

See Conversational AI in Action

If you want to dive deeper, visit our Cognigy resources hub. A wealth of knowledge to inform, educate and inspire you on your journey with Conversational AI.

Cognigy and MHP Form a Strategic Partnership

Ludwigsburg, Düsseldorf, 01.09.2022 – Taking customer service to a new level with artificial intelli...

  • 01 September 2022

Partnership for AI Automation in Customer Service:...

Düsseldorf, Dortmund, 24.08.2022 – Cognigy, a market leader in Conversational AI, an d  adesso SE, o...

  • 25 August 2022

Where to Find the Hottest Conversations: Contact C...

Over 3,000 contact center leaders, influencers and technology execs gathered at Customer Contact Wee...

  • 06 July 2022