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The Future of Enterprise-Grade AI Adoption

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Cognigy.AI is officially AIC4-approved

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Latest Announcements

Nuuday Selects Cognigy to Revolutionize its Customer Service with AI Agents
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Cognigy Recognized as a Customers’ Choice for Enterprise CAI Platforms in Gartner® Voice of the Customer Report
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Cognigy Named on Sifted's B2B SaaS Rising 100 List: Excelling in the European B2B SaaS Landscape
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Meet Your AI Workforce

Transform contact center experiences and exceed customer expectations with fully pre-trained AI Agents.

Explore AI Agents

By Contact Center Use Case

Voice AI Agents
Digital Chat AI Agents
Agent Copilot

By Contact Center Platform

Amazon Connect
Avaya
Genesys
8x8

Learn how Cognigy.AI integrates with and elevates any contact center

See More Integrations

By Industry

Airlines
Automotive
Financial services
Healthcare
Insurance
Retail & E-Commerce
Telecommunications
Utilities

More integrations

Bandwidth
Microsoft
Salesforce
ServiceNow
Zendesk

Back

Cognigy.AI Platform

Enterprise-grade Contact Center AI Platform

Explore Cognigy.AI

Platform Capabilities

Virtual Agents

Low-code customer service automation engine
Voice Gateway

Turnkey voice connectivity to any contact center
Generative AI

Enterprise-ready LLMs for CX transformation
Knowledge AI

AI-based semantic search and knowledge management
NLU

Market-leading AI for 100+ languages
Multimodal CX

Cross-channel customer journeys with xApps
Agent Copilot

Next-gen agent assist for enterprise contact centers
Live Chat

AI-powered Live Agent workspace
Insights

Omnichannel reporting and analytics suite

Get the Latest

Introducing Agent Copilot
Watch Now
Cognigy Knowledge AI: Launch Webinar
Watch Now
Generative AI: Highlights Webinar
Watch Now

Quick Links

Help Center
Documentation
Academy
Product Blog
Trust Center
Marketplace

Back

Analyst Recognition & Awards

Cognigy is recognized as a Leader for Enterprise Conversational AI Platforms

See Analyst Reports and Awards

Customer Success Stories

Explore our customers’ stories and see how enterprises are creating customer service loved by everyone

View our Customer Stories

Videos

Watch the Frontrunner Story of the Toyota Innovation Team
Watch now
Deloitte and Cognigy are Paving the Way for AI-Powered Customer Service Transformation
Watch now
Lufthansa Group Uses Cognigy.AI to Power 6M+ Conversations p.a.
Watch now

Back

Learn

Downloads

Guides, white papers, analyst reports and more
Blog

Stay in the loop on everything CX and CAI
Cognigy Academy

Become a certified expert with on-demand courses
Showcase Shorts

Explore the art of the possible in short videos demonstrating CAI
CX Disruptors

Insights from leading voices in the customer service industry

Succeed

Product Blog

The latest information on new releases and features
Help Center

Tutorials, help community, videos and how-to articles
Training

Access training resources or schedule personalized sessions
Technical Documentation

How to use and get the most from Cognigy.AI

Get the Latest

eBook: Generative AI for Contact Centers
Download now
Webinar: Generative AI and Cognigy in the Contact Center
Watch now
Building Next Generation Self-Service at Scale
Read more

Back

Who We Are

About Us

Join our mission to make Conversational AI more accessible
Our Partners

Dive into our global ecosystem of leading business and technology partners
Events

Find us at live conferences or virtual meetups
Careers

Help us achieve our vision with your talents and skills
News & Announcements

Be the first to know about all the latest news
Cognigy Experience Summit (CXS)

The paramount event for AI visionaries and the Cognigy Community
Contact Us

Reach out to our experts and get your questions answered

Trustworthy AI

Cognigy Trust Center

See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read More
The Future of Enterprise-Grade AI Adoption

An in-depth guide into the trusted use of AI in customer service automation
Read More
Cognigy.AI is officially AIC4-approved

Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read More

Latest Announcements

Nuuday Selects Cognigy to Revolutionize its Customer Service with AI Agents
Learn more
Cognigy Recognized as a Customers’ Choice for Enterprise CAI Platforms in Gartner® Voice of the Customer Report
Learn more
Cognigy Named on Sifted's B2B SaaS Rising 100 List: Excelling in the European B2B SaaS Landscape
Learn more

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