Easy-to-use platform even for non-techies
Understand what your customers say in any language
Connect to your digital ecosystem with free Cognigy.AI Extensions
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
Become an expert in Conversational AI and automation
See Conversational AI in action through demos
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Relationships are built on trust, respect, and communication. Therefore, how you handle customer conversations is pivotal. Especially now, in an age where customers want resolution fast, if not immediately, and on any comms channel they choose, at any given moment. Automating conversations to serve customers on their terms is the only way forward. However, getting these conversations right is an art form that requires deep understanding and technology that enhances the customer experience. You understand your customers, but do you have the right technology?
The right technology uses natural language, learns from every conversation, and can be empathetic. This is what conversational AI (CAI) is designed to do! The beauty is that CAI is freely available to try out.
While CAI technology can feel daunting at first glance, it's easy to use. You do not need tech skills, so whether you are a CEO, an IT professional, or just beginning your career, conversational AI (CAI) is accessible. To start you on your journey and provide you with valuable insight into creating meaningful conversations that dramatically impact your enterprise, Cognigy invites you to read our Cognigy Special Edition - Conversation Design For Dummies e-book!
We know that customers are the heart and soul of any business. So, ensuring their customer service journey is reliable, consistent, and impactful is paramount to a thriving business.
The first step to automating successful conversations is to truly understand your customers' needs and the many reasons why they will need your support.
How do we ensure our customer solution is as diverse and adaptable as the customers you serve?
As you navigate and create long-lasting, compelling automated customer service experiences, these questions are a vital starting point.
Viewing service through the lens of your customers will ensure that the conversations you build provide streamlined support via AI chatbots. The impact of creating satisfying automated conversations is multifaceted. Providing fast answers to customer queries frees your customer service agents to handle more complicated issues. Ensuring that the conversations you design effectively resolve and support customer inquiries will help keep customers loyal to your enterprise.
We have all experienced service calls where we are bounced around from IVR to webchat and back again because the chatbots are insufficient. Whereas CAI is natural language and delivers an elusive human touch to every conversation, ensuring customers feel heard and their needs understood. In our world of instant gratification, automated conversations must meet the desire for rapid solutions.
Conversation Design For Dummies, a Cognigy special edition, is your toolkit for uncovering what you need to consider when creating text or voice chatbots using conversational AI. The topics covered in this guide include:
We hope you will unlock the magic of conversational AI to support your enterprise by reading this book!
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