The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Especially now, in an age where customers want resolution fast, if not immediately, and on any comms channel they choose, at any given moment. Automating conversations to serve customers on their terms is the only way forward. However, getting these conversations right is an art form that requires deep understanding and technology that enhances the customer experience. You understand your customers, but do you have the right technology?
While CAI technology can feel daunting at first glance, it's easy to use. You do not need tech skills, so whether you are a CEO, an IT professional, or just beginning your career, conversational AI (CAI) is accessible. To start you on your journey and provide you with valuable insight into creating meaningful conversations that dramatically impact your enterprise, Cognigy invites you to read our Cognigy Special Edition - Conversation Design For Dummies e-book!
The first step to automating successful conversations is to truly understand your customers' needs and the many reasons why they will need your support.
How do we ensure our customer solution is as diverse and adaptable as the customers you serve?
As you navigate and create long-lasting, compelling automated customer service experiences, these questions are a vital starting point.
The impact of creating satisfying automated conversations is multifaceted. Providing fast answers to customer queries frees your customer service agents to handle more complicated issues. Ensuring that the conversations you design effectively resolve and support customer inquiries will help keep customers loyal to your enterprise.
We have all experienced service calls where we are bounced around from IVR to webchat and back again because the chatbots are insufficient. Whereas CAI is natural language and delivers an elusive human touch to every conversation, ensuring customers feel heard and their needs understood.
Conversation Design For Dummies, a Cognigy special edition, is your toolkit for uncovering what you need to consider when creating text or voice chatbots using conversational AI. The topics covered in this guide include:
Stay up to date with the latest Conversational AI tips and news.