Cognigy Special Edition of Conversation Design For Dummies

If you have ever wondered how to supercharge your customer and employee experiences, here's how! It is an easy-to-follow guide on all you need to consider when creating AI chatbots and virtual agents (text or voice).

This unique Dummies guide will be indispensable to business leaders who want to discover the value of conversation design and how it can benefit their organization. In addition, it is a powerful resource for seasoned conversation designers or beginners looking to sharpen their skills with a detailed knowledge of conversational AI.

• This edition covers:
• What is conversational AI (CAI), and the business benefits it delivers
• How to get started
• How to create a bot in CAI
• The concepts associated with designing conversations
• What goes into designing for voice and phone
• How to be successful