The knowledge you gain at ICMI's Contact Center Expo will help you move your contact center forward. Here, you will find 40+ sessions, roundtables and resources Covering both the latest industry topics, from chatbots to remote onboarding to metrics, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’ strategic goals.
Schedule a meeting with us and you'll be entered to win a
folding, electric Rad Power Bike!
1 winner only. Limited to US residents. Must show up to the pre-booked meeting (if applicable). The winner will be notified by October 31, 2022. Cognigy is not responsible for any costs once the bike is in the winner’s possession. No cash value. Winner agrees to a photo post with the e-bike on LinkedIn.
Wednesday, October 26 | 12:45-1:30 PM
How is Conversational AI powering up contact centers? For the first half of this interactive lunch-and-learn you’ll hear real stories about real brands that have undergone a customer service transformation – from conversational IVR to smart self-service to agent assist. In the second half of the session, hear from peers on challenges, solutions and wins to better understand your path forward to providing next-level service experiences.
Four Reasons why Customers Expect More from Contact Centers
Today, contact centers will fall behind if they do not identify and analyze customer needs. Demands are not going anywhere; the question is, how to tackle them head-on? This blog discusses four root causes of rising customer expectations as well as solutions for your contact center.
How to Use CAI to Improve Service Level and End Channel Hopping
Conversational Artificial Intelligence (CAI) can play a major role in delivering a better level of service and ending, or at least dramatically reducing channel hopping. Let’s look at what service level is, the variables affecting it, and the magic CAI can deliver.
Transforming CX While Supporting Agents Through Conversational AI
How can enterprises secure retention while providing customers with streamlined, prompt, and reliable services? Thankfully, introducing Conversational AI to power voice and live webchat across all of your channels offers solutions to employee empowerment and customer support.