Gartner Report: Craft a Chatbot Initiative Based on Your Business Requirements and Solution Complexity

Enabling artificial intelligence, especially in contact centers in enterprises requires the right balance of strategic planning and tactics. According to Gartner, "Over the coming year, enterprises will increasingly leverage AI primarily to enhance operational efficiencies and enable digital transformations."

This report outlines the three recommendations for enterprises to develop an effective chatbot or virtual assistant strategy and how these solutions will evolve over the next three to five years.

Gartner, Craft a Chatbot Initiative Based on Your Business Requirements and Solution Complexity Bern Elliot, Van Baker, Magnus Revang, 21st January 2021

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