GARTNER® REPORT 

Choosing a Conversational AI Platform

Choosing the Right Conversational AI Platform

With hundreds of chatbot and conversational AI vendors in the marketplace, companies often struggle with the evolution of the right solution.

According to Gartner, "The constant evolution of tools and solutions that deliver conversational artificial intelligence make it difficult to identify and select the optimal type of solution to meet an enterprise’s needs. Choosing the best approach allows software engineering leaders to simplify the decision process."

This report outlines recommendations from Gartner on how to identify the right platform for your organization to mitigate risks and ensure long-term success.

Gartner, Choosing the Right Conversational AI Platform, Bern Elliot, Magnus Revang, Anthony Mullen, Van Baker, 26 August 2021

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

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