For several years ARAG has worked with Cognigy.AI to drive service excellence and process automation. Dr. Ina Baumann, SVP IT-Steering at ARAG and responsible for ARAG's Conversational AI initiatives, spoke in an interview with Cognigy's Senior Technology Evangelist Sebastian Glock about ARAG's pioneering role in conversation-based customer service automation and agent support.
Watch this 15-minute interview and get:
- Practitioner insights on the business impact of bots and virtual agents
- Learnings, challenges, and best practices for a Conversational AI strategy
- Practical advice on how to implement and scale Conversational AI enterprise-wide
Thanks to Ina and ARAG for this interview!