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      Conversational AI Contact Center

      Cognigy Takes the Guesswork Out of Adopting AI to Create Next-Level eCommerce and Retail Customer Experiences

      eBook Explains How to Use an AI-Powered Virtual Workforce to Overcome CX Challenges, Unlock New Era of Efficie...

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      News Conversational AI

      Cognigy Receives CCV Quality Award 2023 for IT-Innovation, Elevating Contact Centers with Generative AI

      November 17, 2023 | DÜSSELDORF, SAN FRANCISCO - Cognigy, a global leader in AI-driven customer service solutio...

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      News Conversational AI Customers

      New Cognigy eBook Demystifies how Generative AI Will Transform Customer Service

      October 17, 2023 | Düsseldorf, San Francisco - Cognigy's new eBook explains how to achieve next-gen customer i...

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      News Conversational AI Customers

      Cognigy and Allianz Join Forces at CCW Europe Summit 2023 in Amsterdam

      September 22, 2023 | Düsseldorf, San Francisco - Cognigy, the market leader for AI in customer service, proudl...

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      News Conversational AI Customers

      Nuuday Selects Cognigy to Revolutionize its Customer Service with AI Agents

      September 19, 2023 | Düsseldorf, San Francisco - Nuuday, the leading digital service provider in Denmark, has ...

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      News Conversational AI Customers

      Cognigy Recognized as a Customers’ Choice for Enterprise CAI Platforms in Gartner® Voice of the Customer Report

      September 12, 2023 | Düsseldorf, San Francisco – Cognigy, the leader in Conversational AI, has been recognized...

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      Conversational AI

      Bandwidth Partners with Cognigy and Google to Launch AIBridge: Integrating AI with Contact Centers Using Maestro

      First integrations include Conversational AI leaders Cognigy and Google Dialogflow to resolve calls in the com...

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      Product Conversational AI

      Cognigy Unveils its Knowledge AI Solution for Enterprise Customer Service

      Harnessing the Power of Generative AI, New Question and Answer Technology Delivers Ability to Create AI Agents...

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      Product Conversational AI

      Cognigy Launches xApps, Redefining Customer Engagement With Multimodal Journeys

      May 24, 2023 | DÜSSELDORF and SAN FRANCISCO – Cognigy, the market leader in Conversational AI, today announced...

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      Conversational AI Contact Center

      Cognigy and Foundever™ Create Partnership to Offer Best-in-Class Conversational AI Solutions for Contact Centers

      Cognigy.AI Becomes Part of the Foundever Conversational AI Suite for Automated, AI-based Customer Service

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      Conversational AI Contact Center

      Cognigy.AI Conversational AI Platform Now Available on Genesys AppFoundry

      Cognigy’s Conversational AI platform combined with Genesys Cloud CX™ enables enterprise contact centers to del...

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      Product Conversational AI

      Cognigy Joins AWS Independent Software Vendor (ISV) Accelerate Program

      January 17, 2023 | DÜSSELDORF and SAN FRANCISCO – Cognigy, a Conversational AI market leader, announced today ...

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      Product Conversational AI

      Cognigy Launches Generative AI Solution for Enterprise Contact Centers

      January 17, 2023 | DÜSSELDORF and SAN FRANCISCO – Cognigy, the market leader in Conversational AI, today annou...

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      Product Conversational AI

      Advanced Conversational AI with Amazon Connect and Cognigy

      Amazon Connect is a Contact Center as a Service solution that grew out of Amazon's internal needs. It offers a...

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      Conversational AI

      How Are Chief Claims Officers Shifting Their Strategies?

      Not every industry can say its time is now, but for insurers the global COVID-19 pandemic has seen the industr...

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      Conversational AI

      Developing a Conversational AI Road Map

      Our colleague, Jessica Gopalakrishnan, has recently published an article on Forbes on the importance of develo...

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      Product Conversational AI Customer Service Automation Partners

      Podcast: Cognigy CEO Talks Conversational AI, Automation and More (Part 2)

      Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted ...

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      Product Conversational AI Customer Service Automation Partners

      Podcast: Cognigy CEO Talks Conversational AI, Automation and More

      Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted ...

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      Conversational AI Customer Service Automation

      How Successful are Contact Centers with AI and Chatbots?

      Top-rated brands provide an outstanding customer experience. They make customer interactions convenient, painl...

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      Product News Conversational AI

      Multi-language Virtual Agents with Language Detection

      We live in an incredible world of multilingualism. More and more people are starting to travel and learn new l...

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      Product News Conversational AI

      Build your TensorFlow Custom Module

      Creating a good conversational AI might make you realize how complex the idea of a successful conversation is....

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      Product Conversational AI

      Cognigy.AI 3.6 Released

      Düsseldorf (GER), March 30, 2020 +++ Today we are announcing the release of Cognigy.AI 3.6 - the newest versio...

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      Product Conversational AI Partners

      Cognigy.AI 3.5 Released

      Last week, we announced the release of Cognigy.AI 3.5 - the newest version of our industry-leading Conversatio...

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      Product News Conversational AI Customer Service Automation Partners

      Smart banks - The new way of banking

      The core value proposition behind conversational AI is increased efficiency for businesses and more immediacy ...

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      Product News Conversational AI Customer Service Automation Customers Partners

      Lui - The All-In-One Chatbot

      It' s the fourth Thursday in November. All Americans know exactly what's coming. The holiday season surroundin...

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      Product News Conversational AI Partners

      COGNIGY.AI 3.5 - what to expect when automating all customer interactions with virtual agents

      Düsseldorf (GER), January 21, 2020 +++ Soon, Cognigy will be releasing Cognigy.AI 3.5: the newest version of t...

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      News Conversational AI Customer Service Automation Partners

      Bridging the gap between intelligent automation and Conversational AI

      San Francicso (USA)/ Düsseldorf (GER), January 16th, 2020 +++ Together Cognigy, a Kofax Technology Alliance Pa...

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      Product News Conversational AI Customer Service Automation Partners

      Cognigy expands its market presence in South Korea

      Düsseldorf (GER)/ Seoul (South Korea), December 12, 2019 +++ Cognigy, the leading enterprise software vendor f...

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      Product News Conversational AI Customer Service Automation

      Cognigy extends its APAC presence

      Sydney (AUS)/ Düsseldorf (GER), December 03, 2019 +++ Cognigy, the market leader in Conversational AI, today p...

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      Product News Conversational AI

      Cognigy Secures Series A Funding to Lead the US Market in Conversational AI

      San Francicso (USA)/ Düsseldorf (GER), November 25, 2019 +++ Cognigy, the leading enterprise software vendor f...

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      Conversational AI Customer Service Automation Partners

      Virtual Agents - The New Trusted Advisor in Insurance Sales

      Key takeaway: Use Conversational AI to bond with your customers and offer them unprecedented personalized serv...

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      News Conversational AI Customer Service Automation Partners

      Cognigy expands its presence in Asia by partnering with voice technology expert easyDialog

      Düsseldorf, Germany/ Tokyo, Japan, 2019-11-14 - Cognigy, a global leader in Conversational AI, announced a str...

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      News Conversational AI Customer Service Automation Partners

      Cognigy expands its European business by partnering with Ainia in Finland

      Düsseldorf, Germany/ Espoo, Finland, 30.10.2019 – Cognigy, a global leader in Conversational AI, announced a s...

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      Product Conversational AI Customer Service Automation

      Meet even the toughest design guidelines with Cognigy’s webchat

      If you have ever started a self-service bot project, you might have hit this roadblock: Your bot is great and ...

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      Conversational AI Customer Service Automation

      What's your business case for Conversational AI?

      You know you should get started bringing Conversational AI to your business, but you haven’t found the right t...

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      Product Conversational AI

      Cognigy.AI 3.4 Released

      This week, we announced the release of Cognigy.AI 3.4 - the newest release of our industry-leading Conversatio...

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      Product Conversational AI

      Standardizing on A Conversational AI Platform

      There are two things you need to know about automation in the enterprise:

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      Product Conversational AI Customer Service Automation Partners

      CHATTY THINGS - OUR NEW SERIES!

      Chatty Things by Sascha Wolter – entertaining, informative and more than just a series!

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      Product Conversational AI

      Cognigy @ MWC Barcelona 2019!

      #MWC19 Barcelona - We participate, exhibit and can’t wait to be part! We’re excited to announce that Cognigy w...

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      Product Conversational AI Partners

      How to Use Alexa Presentation Language with Cognigy out of the box

      Amazon recently introduced APL (Alexa Presentation Language). APL enables developers to build interactive and ...

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      Product Conversational AI Partners

      Whatsapp launches Business API

      WhatsApp announced the launch of its Business API, which allows enterprises to connect with their customers ov...

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      Product News Conversational AI

      Cognigy speaks with Alexa in all languages

      Language is the most natural form of interaction that is innately available to us, and so the success of voice...

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      Product News Conversational AI

      FREE COGNIGY.AI 3.0 EDITOR TRAINING RELEASED

      After releasing the free user training some days ago, Cognigy today released a free editor training course on ...

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      Product News Conversational AI

      FREE COGNIGY.AI 3.0 USER TRAINING RELEASED

      Today Cognigy released a free user training course on Udemy. The course is targeted at end-users that will use...

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      Conversational AI

      Chatbots in Customer Service

      SEVERAL LEVELS OF SOPHISTICATION ALLOW FOR LOW-FRICTION EARLY ADOPTION Chatbots have seen tremendous interest ...

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      Conversational AI Partners

      How chatbots drive innovation and efficiency in support departments

      Chatbots are omnipresent nowadays thanks to their ability to mimic natural human conversations and provide ins...

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      Conversational AI Partners

      Conversational Search, going beyond the query

      Search tools have matured rapidly over the past few years. Enterprise search providers, like Coveo, are using ...

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      Conversational AI Partners

      Conversational Micro-Moments.

      There are two complementary trends in conversational interaction that are taking hold in Marketing and Custome...

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      Conversational AI

      Chatbots – a smarter search box?

      Chatbots are omni-present these days, conversing with their human users on Facebook Messenger, mobile messenge...

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