Chatbots and Conversational AI: Transforming Contact Center Efficiency

Transforming Contact Center Efficiency with Intelligent Chatbots

Contact centers are paying the price for under-investment in automation technologies. They are starting to see that now is the time for change and conversational AI is the best place to start.

Hear how a global manufacturer that was handling 95% of support inquiries through human agents revolutionized their contact center operations and dramatically decreased their costs by using intelligent chatbots. The customer faced the challenge of integrating with two legacy phone systems from Avaya and Genesys. After implementing Cognigy, inbound calls handled by human agents decreased 30%, providing a dramatic savings over the prior state. The customer is now integrating automated agents into their overall omni-channel strategy.

Watch this video to learn how conversational AI enables contact centers to transform their operations and drive greater efficiency.

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Cognigy is a global leader in the Conversational AI marketplace, with a highly flexible enterprise Conversational AI Platform to build advanced, integrated conversational automation solutions through the use of cognitive bots.  Leading organizations have standardized on Cognigy.AI to accelerate their adoption of conversational interfaces (bots, assistants and skills) and integrate with existing systems of record, all with enterprise governance (security, administration and compliance).