HFS Research Report Q4 2020
Cognigy has been named a Hot Vendor Q4 2020 by HFS Research. HFS Hot Vendors represent an exclusive group of service and technology providers with a differentiated value proposition for the Digital OneOffice™ that empower an organization to be more customer-centric, agile, and intelligent in today's environment.
"Cognigy’s customer service automation toolkit has the potential to create the kind of data-driven interaction strategy that can help companies break down silos and get closer to their customers. The firm’s focus on creating more intelligent and meaningful conversations is incredibly critical to the OneOffice experience, with real potential to drive customer loyalty and revenue impact."
Melissa O'Brien VP of Research, HFS Research