The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Email remains an indispensable service channel for almost every enterprise. Even though emails have been repeatedly pronounced dead, data shows that customers and employees still love Outlook & Gmail. What makes emails so popular? Undoubtedly, mail apps and clients are extremely easy to use and part of everyone’s digital routine. But more importantly: Writing an email requires no particular format, no mandatory form fields, no particular style.
What is convenient for the user is a challenge for enterprises. Unformatted data is hard to process and email conversations can take unexpected turns. As a result, emails are usually routed directly into ticketing systems where every follow-up is handled manually.
Customer Service Automation powered by Conversational AI can handle incoming emails faster and with less manual effort:
Watch the video to see how an incoming email service request is automatically processed with Cognigy.AI.
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