Cognigy.AI Showcases

See Conversational AI in action and browse through a selection of Cognigy.AI videos and demos.

Deliver Outbound Calls That Engage and Delight

Outbound calls have often been associated with negative connotations, but it doesn’t have to be that way. The difference between an inferior outbound service and an excep...

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Unlocking Answers: The AI Agent That Knows It All

In an era where instant information is the norm, businesses must evolve to meet rising customer expectations. Be it product information, troubleshooting help, or service ...

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Clone a Voice for Unique Brand Experiences

The sound of the human voice has a profound impact on our interactions. Our voices convey not just the words we speak, but also emotions and intonation, which can greatly...

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Maximize Agent Performance with AI Assistance

Whether working from home or on site, agents have to be ready for any problem that could come their way. But when there’s no shoulder to tap, AI has got their backs. Inte...

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Create Outstanding Customer Experiences on the Phone Line

Customers are tired of long wait times and inconsistent customer service on the phone line. With AI-powered virtual assistants, you can handle a large volume of calls sim...

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Power Up Phone Experiences with Conversational IVR

IVR is one of the most consistently bad customer experiences and first thing people associate with contacting customer service. But it doesn’t have to be! When entering a...

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On the Phone with an AI: Using GPT-3 to power a Voice Bot

"Any sufficiently advanced technology is indistinguishable from magic". This is the third of Clark's laws, a list of three adages formulated by British science fiction wr...

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Elevating Phone Bots with AI-powered Voice Biometrics

There is nothing more intuitive than having a natural conversation with a voicebot where users don't have to think about a list of alternatives to pick from or utter a sp...

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Embrace the future of work by bringing Cognigy.AI & UiPath together

As businesses grow in size and scope, it becomes quite cumbersome to have personalized engagements and execute multiple processes swiftly. As a result, employees are left...

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Deploy AI-powered Assistants to MS Teams Group Chat

It’s often challenging and time-consuming for a user to search and sift through a pile of data for an answer. Dedicated chatbots can help by providing instant, conversati...

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Automating IT services with Cognigy.AI & ServiceNow

In the standard ITSM process the rate of handling issues (incidents and requests) is limited by the availability and workload of Human Agents at the Help Desk which makes...

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Automating HR Services & Support with Chatbots

Human Resources teams face the same challenges as all teams: do more with less, and scaling up and down. HR teams juggle a demanding role of supporting hundreds even thou...

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Sentiment Analysis: Three Powerful Use Cases for Customer Service Bots

Human communication is more than an exchange of data. It includes the expression of feelings, well beyond simple semantics. This power to connect with others through emot...

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Voice-enabled Salesforce CRM with Conversational AI

CRM is undoubtedly an indispensable tool for every sales professional. Finding the right piece of information exactly when it's needed is key to success.

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Self-Service Across Channels for Airlines

Picture yourself standing in line at the airport with your bag in one hand and your phone in the other. You need to get your flight status and you want it to be as simple...

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Customer Service Automation in logistics: Parcel tracking

Contact Centers in the logistics industry are flooded with standard requests. "Where is my package?" ranks #1 among the top customer service inquiries. Even though it is ...

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Combining Voice Bot, RPA, OCR for Faster Customer Service

RPA is an ideal technology to make the agent's life easier and significantly reduce average handle time. However, chatbots and voice bots optimize it even further for bot...

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Automating Customer Service | Utilities & Energy | Conversational AI

Utilities receive two-thirds of payments via electronic channels, yet most still lack the capacity to efficiently communicate with their customers digitally. Due to COVID...

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Virtual agents in the hospitality industry: Webchat, Phone and WhatsApp

Booking a hotel room online has become the norm in the hospitality industry. The same, however, cannot be said for services. In many cases, customers have to call, send a...

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Conversational Banking & Live Agent Handover

Banks and financial services companies are one of earliest adopters of Conversational AI. They are making it quicker and easier for consumers to open accounts, transfer m...

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Conversational AI in E-Commerce

Businesses that use Conversational AI for e-commerce - for product selection and customer service - are providing experiences that convert a higher rate of new customers,...

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Reporting A Car Accident in WhatsApp

We've all been there: Minor car accident = major annoyance. Even with good insurance coverage, waiting on the phone line and dealing with the corresponding paperwork isn'...

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Government Services Bot | Unemployment Claims

When workers lose their jobs, they need help. One of the first places they turn to is their state unemployment agency to understand how they can get financial assistance ...

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Customer Service with Salesforce Live Agent handover

“Everything that can be automated will be automated” - that statement that has proved true many times. Making backend systems easily accessible via Conversational AI is a...

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Multi-Lingual Virtual Agents | Speaking your customer's language

When developing virtual agents, our plans often center around channels and devices. Should our chatbot be available on our website, over SMS or embedded in an app? Should...

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Conversational commerce with Paypal integration

Consumers love the convenience and ease of conversational UIs. They appreciate the natural flow of interaction - as long as it helps them achieve their goals. Unfortunate...

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Multi-factor authentication via Conversational UI

Whether customers fill out online forms, send emails or initiate chat conversations - many use cases require businesses to securely authenticate end users. When transacti...

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Some IoT fun with natural language & Droidspeak

At Cognigy, we love to see what our customers and partners build with Cognigy.AI. Every go-live is celebrated and seeing a brand new Virtual Agent out in production makes...

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