Improvement starts from a single conversation
Supercharge your contact center with AI technology to streamline an ever-increasing volume of interactions from multiple touchpoints. With an AI-first contact center, your customers get instant and frictionless support on autopilot, leaving your agents to focus on more nuanced tasks.
Customers want businesses to make it easier for them to resolve issues. Adding to that demand is the speed at which they want their issues resolved. A standard customer service team today can no longer operate to meet customer expectations without AI and automation.
While many in the AI industry are quietly worrying about data protection, Cognigy remains at the forefront of this seemingly complex relationship. Using an explainable AI framework that satisfies the regulation’s needs, Cognigy offers a robust platform that you and your customers can trust.
Many businesses like yours fantasize about getting to know customers better to personalize their interactions. That aim is no longer a fantasy, thanks to embedded AI personalization technology that empowers agents to understand customers better with data and analytics.
Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more
Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more
It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more