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If you’ve ever dreamed of assembling the perfect customer service team, now’s your chance.

Conversational AI and automation have the power to create experiences that turn your customers into fans and your agents into advocates.

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Trusted by more than 400 brands worldwide

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Daimler
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Enhance customer & agent experience with
intelligent support

Improvement starts from a single conversation

of companies will have adopted some form of AI, and the majority of enterprises will be using a full range of AI technology by 2030 – McKinsey

of customers are more likely to buy when brands answer their queries in under a minute - ifbyphone

increase in productivity when businesses use AI technologies – Accenture
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A fundamental shift in customer experience

Supercharge your contact center with AI technology to streamline an ever-increasing volume of interactions from multiple touchpoints. With an AI-first contact center, your customers get instant and frictionless support on autopilot, leaving your agents to focus on more nuanced tasks.

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Act smarter, respond faster

Customers want businesses to make it easier for them to resolve issues. Adding to that demand is the speed at which they want their issues resolved. A standard customer service team today can no longer operate to meet customer expectations without AI and automation.

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Detangling AI & GDPR

While many in the AI industry are quietly worrying about data protection, Cognigy remains at the forefront of this seemingly complex relationship. Using an explainable AI framework that satisfies the regulation’s needs, Cognigy offers a robust platform that you and your customers can trust.

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Customer service just got more personal with AI

Many businesses like yours fantasize about getting to know customers better to personalize their interactions. That aim is no longer a fantasy, thanks to embedded AI personalization technology that empowers agents to understand customers better with data and analytics.

  • Your CX with Cognigy.AI

  • Traditional CX

Connect with customers instantly.
Agents can now solve customers’ requests correctly the first time.
Self-service portals and chatbots offer answers immediately, 24/7.
An omnichannel approach that unifies communication in one place no matter where the conversation started.
Annoying and stiff IVR with
non-transparent touch-tone menus.
Bouncing customers from agent to agent only to have them repeat their issues over and over again.
Responding after 12 hours or more for simple customer requests.
Having siloed communication channels with zero consistency.

"The Best Enterprise Level Conversational AI"

Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more

Director Of Engineering in the Industry

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"Amazing Product and really cool company!"

Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more

Customer Experience Expert in the Energy and Utilities Industry

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“The perfect solution for large enterprises”

It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more

Chief Technology Scout in the Services Industry

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The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Let’s transform your contact center today

Allow us to show you the full potential of Cognigy.AI, the 360° Customer Service Automation platform

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