AI Agents for the Insurance Industry

AI Agents: Your Policy for Seamless Service

Deliver premium service experiences for every customer worldwide, on any channel and in any language.

SEE A DEMO

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Deliver round-the-clock support and swift claim resolution with pretrained AI Agents, ensuring a frictionless experience and peace of mind at every step.

Don't Start from Scratch.

Start with Cognigy.

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Preloaded with Industry Data

Pre-trained intents, flows and entities to speed up design and deployment. 

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Pretrained on Insurance Terms

Prebuilt lexicons with the most used terms, policy types, claims, and more. 

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Automated Common Processes

Automate common service processes like First Notice of Loss, claims processing, policy changes and document collection. 

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Exceptional Customer Service Across Voice and Text Channels

AI Agents let you tackle the complete spectrum of insurance self-service automation use cases.

Built for unlimited flexibility, interoperability, and ease of use, our Cognigy's AI Agents empowers business and development teams to create excellent service experiences and achieve higher efficiency across the board.

 

eBook: AI Agents for Insurance

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Coverage Customers Can Count On

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Effortlessly Handle High Volume

With over 25k concurrent sessions and easy scaling, you'll deliver excellent customer service  even during unexpected events with spikes in inquiries.

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Scale Globally

Support for over 100 languages and bidirectional translation so your agents can speak any language on-demand.

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Multimodal Service on Any Channel

30+ voice and digital channels out-of-the-box from iMessage to WhatsApp ensure policy holders can use and switch between channels like voice and messaging, within a single seamless experience. 

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Pre-trained AI Agents

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Automated ID&V

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First Notice of Loss

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Claims Processing

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Instant Document Collection

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Product Recommendations

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License Plate Detection

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E-signatures

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Policy Underwriting

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Coverage Questions

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And more...

Automate Common Self-Service Processes

AI Agents with intelligent routing and out-of-the-box integrations can automate individual steps or entire self-service processes. 

Reduce AHT, customer effort and the burden on your agents. 

 


Case Study: Fortune 500 Insurance Company

A Fortune 500 global insurer selected Cognigy.AI to handle their millions of yearly incoming calls.

They first launched Conversational IVR to immediately answer incoming calls, enable customers to explain their needs in natural language and then intelligently route them to the right person or process.

Next, they tackled caller identification and verification. Just by completely automating their IVR and ID&V, they were able to reduce average handling time by 15%.

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Case Study: Impact of Conversational AI

150,000

incoming calls per month

95%

of Customer Intents Understood

15%

Reduction in AHT via automation

Webinar: AI-powered Customer Service for Insurance

Loved by Customers

Hear what they have to say

5.0

Reviewer Function:

Research and Development

Company Size:

30B + USD

Industry:

Transportation

Excellent Choice for Complex Conversational AI at Scale

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...

5.0

Reviewer Function:

Software Development

Company Size:

<50M USD

Industry:

Healthcare and Biotech Industry

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.

"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...

5.0

Reviewer Function:

Product Management

Company Size:

1B - 3B USD

Industry:

Telecommunication

Best Conversational AI Platform!

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."

5.0

Reviewer Function:

Data and Analytics

Company Size:

30B + USD

Industry:

Retail

The Highly Interactive and Profitable Customer Interaction System

"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...

5.0

Reviewer Function:

Customer Service and Support

Company Size:

500M - 1B USD

Industry:

Energy and Utilities

Bring Your Conversational AI Strategy To The Next Level With Less Code

We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."

5.0

Reviewer Function:

Data and Analytics

Company Size:

1B - 3B USD

Industry:

Transportation

Most Flexible Conversation AI Platform

"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."

Insurance customer

Shape the future of customer service, today

The choice is yours