The key ingredient of a customer-centric culture is how engaged and motivated your employees are
The new normal is not about changing the way you do business. It’s about giving your team the confidence and tools they need to provide an outstanding customer experience. Personalization no longer means face-to-face interaction but instead leveraging the power of Conversational AI to enhance your customers’ experience.
The majority of customer requests can be handled without agent intervention. When you put AI as the gatekeeper, your agents are protected against low-value-gain customer interactions. This solves two things: it significantly reduces customer wait times as they will be self-served by AI and no longer have to wait for an available agent and it lets your agents handle more complex requests that require a human touch.
It’s no secret that customer service has a high agent turnover. Not only is it eating into your profits, but it also affects your customers’ experience. The good news? It doesn’t have to be that way. Cognigy.AI is all that’s needed in your agents’ arsenal. It does all the heavy lifting so your agents can keep up with the increasingly challenging customer demands while being assisted by native agent assist tools.
Plagued by the question, “will AI replace my job?” You’re not alone. It’s a myth that needs busting because AI is only as good as the person behind it. Your agents are your best asset because only they know how to shape AI to help them get the job done. With Cognigy.AI, even the most inexperienced users can contribute to the creation of virtual agents with its low-code features.
Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more
Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more
It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more