Your complimentary report
We are living in an experience economy where businesses are continuously evolving to meet customers' increasingly high expectations. The truth is, customers are willing to pay more for better experiences and many will also abandon a company after only one bad experience. So, what can you do to meet the burgeoning demand for high-quality standards?
Featuring the "2021 Strategic Roadmap for Customer Service and Support: 10 Dilemmas" report from Gartner, this informative report identifies:
Gartner is a registered trademark and service mark of Gartner,Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.
Gartner, 2021 Strategic Roadmap for Customer Service and Support: 10 Dilemmas, 27 January 2021
By Brian Manusama, Customer Service and Support Research Team, Magnus Revang, Bern Elliot, Steve Blood, Nadine LeBlanc, Pri Rathnayake, Deborah Alvord, Jim Robinson, Emily Potosky, Sarah Dibble, Jim Davies
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