Voicebots. Chatbots. Virtual agents. No matter what you call them, they are driving the "new norm” for how businesses communicate with customers.
AI and Omni-Channel solutions are now faster to implement, easier to use and delivering more value.
Watch this video to learn how AI and Omni-Channel solutions improve customer service and to hear actionable steps for accelerating a digital transformation strategy.
Hear how to automate customer interactions, and integrate CRM applications, across all interaction channels – web, voice, SMS, and mobile apps – resulting in reduced operating costs and new channels of revenue, while significantly improving the customer experience.
Duke Bond - Director of Sales, CCT Solutions
Dennis Walsh - President, Cognigy