Bots, Bots, Bots: Improving Customer Experiences with AI & Omni-Channel



Voicebots. Chatbots. Virtual agents. No matter what you call them, they are driving the "new norm” for how businesses communicate with customers.

AI and Omni-Channel solutions are now faster to implement, easier to use and delivering more value.

Watch this video to learn how AI and Omni-Channel solutions improve customer service and to hear actionable steps for accelerating a digital transformation strategy.

Hear how to automate customer interactions, and integrate CRM applications, across all interaction channels – web, voice, SMS, and mobile apps – resulting in reduced operating costs and new channels of revenue, while significantly improving the customer experience.


Duke Bond - Director of Sales, CCT Solutions
Dennis Walsh - President, Cognigy

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Cognigy is a global leader in the Conversational AI marketplace, with a highly flexible enterprise Conversational AI Platform to build advanced, integrated conversational automation solutions through the use of cognitive bots.  Leading organizations have standardized on Cognigy.AI to accelerate their adoption of conversational interfaces (bots, assistants and skills) and integrate with existing systems of record, all with enterprise governance (security, administration and compliance).