Scaling Communications Using Virtual Agents

Rescuing Your Customer Experience in a Crisis

Recent events have tested companies' processes, and many contact centers have been caught off-guard. One major challenge they have faced is the ability to scale. How can you scale your support communications and be better prepared for any future situation?

Watch this webinar with Cognigy's VP of Technology and CCW Digital strategists to get perspective on how virtual agents are helping companies handle and respond to problems and questions faster, eliminating wait times and delivering critical information in a time of need.

Learn strategies and best practices for leveraging digital options, making use of virtual agents, and getting started sooner rather than later. From power outages to natural disasters to having an entire contact center work from home, having the right communication technology in place will save time, stress and money during any crisis.

Key Takeaways:

  • How can you scale your support communications to remain agile no matter how the market changes moving forward?
  • How to use virtual agents to enhance your existing automation AI, RPA and bots when handling emergency situations
  • Best practices for building a resilient, high-performing operating model
  • How to ensure virtual agents are delivering accurate, timely information across all channels
Watch the On-demand Webinar

Cognigy is a global leader in the Conversational AI marketplace, with a highly flexible enterprise Conversational AI Platform to build advanced, integrated conversational automation solutions through the use of cognitive bots.  Leading organizations have standardized on Cognigy.AI to accelerate their adoption of conversational interfaces (bots, assistants and skills) and integrate with existing systems of record, all with enterprise governance (security, administration and compliance).