Avaya and Cognigy for Contact Center Excellence
Authored by Dave Michels, TalkingPointz
In an era where innovation is paramount and disruption is a constant challenge, Cognigy and Avaya present a unified pathway to take advantage of the vast opportunities AI is bringing to the contact center.
Cognigy stands as the leading provider of conversational AI, revolutionizing the customer experience landscape for clients and agents alike. Meanwhile, Avaya boasts a global reputation as a powerhouse in contact center infrastructure. Together, this partnership forms a winning alliance that empowers enterprises with limitless automation and self-service possibilities.
What are the benefits and value of this collaboration for the contact center? Read this whitepaper by independent analyst, Dave Michels, for insights into the partnership.