Cognigy, a global leader in omnichannel customer service automation, has been named a Leader in the ...
Provide a consistent service that your customers deserve on the channels that they prefer.
No more long waiting lines. Instant support with any request.
Let human-like digital agents communicate with your customers in their language.
Offer personalized support and solve customer issues around the clock with intelligent digital agents.
Increase customer service productivity and decrease your Average Handling Time by automating repetitive processes.
Improve your First Time Resolution Rate and overall efficiency by using Conversational AI, which automates all interactions.
Deliver personalized services that is expected with every customer interaction and improve your Customer Satisfaction Score.
Maintain the highest possible Net Promoter Score through a seamless connection with human agents.
Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more
Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more
It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more
End-to-end enterprise conversational automation platform for customer & employee services
AI-based Voice Gateway solution to deploy virtual voice agents for automated phone conversations