September 22, 2023 | Düsseldorf, San Francisco - Cognigy, the market leader for AI in customer servi...
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
Be the first to know about all the latest news
Dive into our global ecosystem of leading business and technology partners
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
10M+ automated conversations per year for rebookings, refunds & more
16+ Bots live
10M+ automated conversations per year
Real-time AI translation
25+ chat and voice bots for customer care and in-car Voice Assistance
Voice & Chatbots with 70% automation rates, serving EON’s 50M customers
Serving 24k customers in customer service on chat and voice channels
Turbocharge your contact center with secure LLM integration.
Create meaningful connections and foster customer loyalty through tailored experiences.
Boost contact center NLU with LLMs for human-like intent and entity recognition.
Automate conversation design workflows and accelerate time-to-value of your AI Agents.
Empower your workforce with real-time AI coaching and automated wrap-ups.
Provide agents with instant access to critical support knowledge and resources.
Equip service teams to assist customers in any language leveraging real-time translation.
Deliver swift and precise responses – without customers ever having to repeat themselves.
Respond to changing business and customer needs with the most cutting-edge AI on the market.
Easily create and deploy AI Agents to support your customers and agents with various use cases.
Automate tasks, reduce response and call handling times for increased value and cost savings.
Quickly and seamlessly integrate into existing systems without the need to replace or disrupt.
Cognigy recognized as a Customers’ Choice in Gartner® Voice of the Customer report for Enterprise Conversational AI Platforms
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