Low-Code AI Platform for Contact Center Automation

Enterprise Conversational AI Stack

End-to-End Enterprise Conversational Automation Platform for Customer & Employee Service Automation

Low-Code Conversation Editor

Manage all conversations in an easy-to-use graphical interface with great flexibility

AI-based Language Understanding

Use Cognigy.AI’s powerful, fully integrated NLU in 20+ languages or bring your own NLU

Customization without constraint

Cognigy.AI gives developers all the flexibility they need to customize Cognigy.AI in TypeScript and JavaScript

AI-Based Conversations

Automate telephone calls and text messages. Automate complete interactions way beyond simple FAQs

Agent AI Assist

Deploy virtual support agents right within the agent workspaces UI and let your agent converse with a virtual support agent seamlessly while talking to the customer

Handle Inbound Calls

Build personalized virtual agent to handle inbound conversations. Transfer to a live agent or handle calls fully automated

Next Gen IVR Systems

Pre-qualify, authenticate, obtain information and automatically route callers to suitable agents or a chat conversations

“The Best Enterprise Level Conversational AI”

Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more

Director Of Engineering in the Industry

“Amazing Product and really cool company!”

Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more

Customer Experience Expert in the Energy and Utilities Industry

“The perfect solution for large enterprises”

It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more

Chief Technology Scout in the Services Industry

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.