Power upyour contact center with Conversational AI

Exceed customer expectations and drive agent satisfaction with Cognigy.AI

Discover how
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lufthansa

Lufthansa uses CAI to power 1M+ conversations per annum

Very high customer expectations, daily changing regulations, and high-cost pressure during COVID-19 were managed successfully with Cognigy.AI.
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E.ON provides best-in-class service with Cognigy.AI

Cognigy.AI enables E.ON to scale its customer service, ensuring customers receive support anytime, anywhere. Offering AI-powered services via phone and chat.
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99.5% faster response times at Mobily’s contact centers

Mobily is seeing response times of just 6 seconds compared to 20 min at their contact centers and has witnessed a notable increase in customer satisfaction since implementing Cognigy’s conversational AI platform.
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95%

automation achievable
32%

CSAT
improvement
50M+

calls handled annually
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Make customer self-service a reality

Enhanced CX

Provide fast and frictionless personalized services across all voice and chat channels.

Always on services

Captivate customers with 24x7, anytime and anywhere services - in any language.

Accurate, instant and gratifying

Deliver rich and precise responses at speed. Never leave a customer waiting again. 

The personal touch

Keep the human touch with intelligent voice and chat digital agents that do not feel robotic - ever!
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Support agents for
increased satisfaction

Increase motivation and reduce turnover

Automate repetitive tasks to allow agents to focus on high-value and rewarding work. 

Smooth transitions

Digital agents hand off to live agents. Customers arrive verified and authenticated together with context and history. 

Empower with context

Digital agents work in the background during live calls retrieving data precisely when its needed to inform the customer. 

Streamline for greater productivity

Standard support and back office tasks are automated so agents can move on quickly to the next customer. 
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Increase enterprise agility

Outpace competitors

Respond, and adapt to changing business and customer needs at the speed vital for today’s unpredictable climate. 

Flexibility and scale

Easily create and deploy AI voice and chat assistants at scale to support all and new customer experience use cases. 

Fast time to value

Increase value and lower costs by automating repetitive tasks, delivering faster response times, and significantly cutting call handling times. 

Better together

Integrate with existing infrastructure and systems and power up your contact center without needing to rip and replace. 

Cognigy is named a Leader in the January 2022 Gartner® Magic Quadrant ™

For Enterprise Conversational AI Platforms

Access the report
Gartner Magic Quadrant

GARTNER and Magic Quadrant are registered trademarks and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cognigy.

Deliver service experiences your customers will boast about

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See Conversational AI in action

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If you want to dive deeper, visit our Cognigy resources hub. A wealth of knowledge to inform, educate and inspire you on your journey with conversational AI.

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  • 06 July 2022

Cognigy Wins “Best Overall AI-based Analytics Solu...

DÜSSELDORF, SAN FRANCISCO and SYDNEY – We are pleased to announce that Cognigy Insights has won “Bes...

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  • 23 June 2022

Customer Service Automation-Expert Christian Charb...

Christian Charbonnier is now in charge of the strongly growing partner management D/A/CH region at D...

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  • 30 March 2022
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