COGNIGY IS A GARTNER COOL VENDOR IN CONVERSATIONAL AI.
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Conversational Automation

"Automate processes
across the organization -
Customer Service,
IT helpdesk,
HR & eCommerce."

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Conversational Automation

"Create outstanding
user experiences and
guarantee automated
24/7 service.
"

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Conversational Automation

"Lower costs,
increase customer
satisfaction and generate
upsell revenue."

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Selected Cognigy.AI customers
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damiler
Arag
salz
tuv
luftsana
boash
lexoffice
vueling
Automate customer interactions without constraints

Cognigy.AI – The Conversational Automation Platform

Automate customer and employee services through Conversational AI
GRAPHICAL CONVERSATION EDITOR

Create advanced conversational solutions with our powerful, easy-to-use editor

ADVANCED AI-BASED UNDERSTANDING

Spark the conversation with powerful, integrated NLU

OMNI-CHANNEL INTEGRATION EXPERIENCE

Deploy your Bots on any conversational channel within seconds

CONTACT MANAGEMENT

Manage Contact Profiles for 1:1 personalized interactions

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AGENT LIVE CHAT

AI support from Bot to Agent via Agent Handover directly in Cognigy.AI Transfer from Bot to Agent and bring AI insights to your live chat

THIRD-PARTY SERVICES

Integrate out-of-the-box with CRMs, ERPs, eCommerce and other backend systems

CUSTOMIZATION WITHOUT CONSTRAINTS

Cognigy.AI gives developers full control in code and configuration

ENTERPRISE-LEVEL OPERATIONS

Integrate Conversational AI into your enterprise infrastructure

INSIGHTFUL ANALYTICS

Learn from what your customers are saying

Conversational Automation Platform
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End-to-end Conversational Process Automation

From simple FAQs to end-to-end Transactional Automation

Increase conversion by handling full transactions inside your bot
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Conversational Solutions – the key performance driver
within your line of business

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CUSTOMER SERVICE & SUPPORT

Connect with your customers at the right time. Offer your customers the right personalized content and respond to every inquiry 24/7 with “always-on” support.

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IT SERVICE DIGITAL TRANSFORMATION

From Robotic Process Automation to Intelligent Process Automation. Make use of Cognitive Automation and orchestrate business processes by eliminating repetitive and routine tasks.

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CUSTOMER EXPERIENCE E-COMMERCE

Create automated conversational commerce experiences. Stay in conversation with buyers across the entire customer journey.

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HUMAN RESOURCES

Automate the HR helpdesk, provide faster onboarding and be a leader in fully-automated recruiting processes and improved applicant experience.

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COGNIGY BRINGS CONSISTENCY, AVAILABILITY AND EFFICIENCY TO CUSTOMER SERVICE

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