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LOW-CODE AI PLATFORM FOR CONTACT CENTER AUTOMATION

Build virtual agents at scale faster, easier and with higher quality without writing a single line of code.

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Voice & Text based interactions

Empowering enterprises to automate conversations for high volume customer support requests to deliver personalized experiences at scale.

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Enterprise Conversational AI Stack

End-to-End Enterprise Conversational Automation Platform for Customer & Employee Service Automation

Low-Code Conversation Editor

Manage all conversations in an easy-to-use graphical interface with great flexibility

AI-based Language Understanding

Use Cognigy.AI’s powerful, fully integrated NLU in 20+ languages or bring your own NLU

Customization without constraint

Cognigy.AI gives developers all the flexibility they need to customize Cognigy.AI in TypeScript and JavaScript

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AI-Based Conversations

Automate telephone calls and text messages. Automate complete interactions way beyond simple FAQs

Agent AI Assist

Deploy virtual support agents right within the agent workspaces UI and let your agent converse with a virtual support agent seamlessly while talking to the customer

Handle Inbound Calls

Build personalized virtual agent to handle inbound conversations. Transfer to a live agent or handle calls fully automated

Next Gen IVR Systems

Pre-qualify, authenticate, obtain information and automatically route callers to suitable agents or a chat conversations

COGNIGY Voice Gateway

The New Era of Conversational AI & Automation is here. Are you ready?

“The Best Enterprise Level Conversational AI”

Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more

Director Of Engineering in the Industry

“Amazing Product and really cool company!”

Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more

Customer Experience Expert in the Energy and Utilities Industry

“The perfect solution for large enterprises”

It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more

Chief Technology Scout in the Services Industry

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

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AI

End-to-end enterprise conversational automation platform for customer & employee services 

  • Intuitive Low-Code UI with Graphical Conversation Editor
  • Omni-Channel Conversational AI
  • Powerful Developer Tool Kit
  • Available as SaaS, On-Premise and Managed Service
Product Hero
VG

AI-based Voice Gateway solution to deploy virtual voice agents for automated phone conversations

  • AI-Based Conversation
  • Automated Phone Conversations
  • Agent AI Assistant
  • On-Premise GDPR Compliant Voice Automation
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Highly Flexible Automation Platform for Chat and Voice Channels

Gartner Hype Cycle for Customer Service and Suppor...

The newest edition of Gartner’s Hype Cycle report is out, and we highly recommend the read to decisi...

  • 03 September 2020

Cognigy Launches Its Most Advanced Conversational ...

Voice- and chatbot experiences offer next-generation level of accuracy, control and usability; accel...

  • 01 September 2020

Announcing Cognigy.AI v4: Our Most Advanced Conver...

Cognigy is proud to launch the most intuitive-to-use yet most powerful conversational AI tool on the...

  • 31 August 2020
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