Cognigy named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for the Second Year in a Row! Access a complimentary copy.
The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
Be the first to know about all the latest news
Dive into our global ecosystem of leading business and technology partners
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
2023 Gartner® Critical Capabilities for Enterprise Conversational AI Platforms!
Automation Achievable
CSAT
Improvement
Conversations Annually
Provide fast and frictionless personalized services across all voice and chat channels.
Captivate customers with 24x7, anytime and anywhere services - in any language.
Deliver rich and precise responses at speed. Never leave a customer waiting again.
Keep the human touch with intelligent voice and chat digital agents that do not feel robotic - ever!
Automate repetitive tasks to allow agents to focus on high-value and rewarding work.
Digital agents hand off to live agents. Customers arrive verified and authenticated together with context and history.
Digital agents work in the background during live calls retrieving data precisely when it's needed to inform the customer.
Standard support and back office tasks are automated so agents can move on quickly to the next customer.
Respond, and adapt to changing business and customer needs at the speed vital for today’s unpredictable climate.
Easily create and deploy AI voice and chat assistants at scale to support all and new customer experience use cases.
Increase value and lower costs by automating repetitive tasks, delivering faster response times, and significantly cutting call handling times.
Integrate with existing infrastructure and systems and power up your contact center without needing to rip and replace.
Cognigy is a Leader for the 2nd Year in a row!
2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms!
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, Magic Quadrant is a registered trademarks of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cognigy.
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