Unleash the Full Potential of your 8x8 Contact Center with Cognigy.AI

+37%

NPS increase

70%

AHT reduction

99.7%

intent recognition

50%

lower attrition

Deliver Effortless Service with Cognigy & 8x8

Cognigy and 8x8 elevate enterprise contact centers with scalable, AI-powered automation. Deliver seamless experiences at speed while empowering agents to perform at their best.

Industry Specific Agents

Pre-trained Agentic Al Agents with
industry-specific skills and common
service processes.

LLM Orchestration

Orchestrate multiple AI vendors and models and optimize for your own latency, cost and accuracy needs. No vendor or model lock-in.

Agent Copilot

Proactive, real-time assistance for every agent on every channel for a higher FCR and lower attrition.

Knowledge AI

Al-powered knowledge
delivers accurate,
contextual and personalized
answers to customers the first time.

Scale Customer & Agent Satisfaction with Cognigy and 8x8

Agentic AI Agents for 8x8

Cognigy’s out-of-the-box integration with 8x8 Contact Center lets you deploy advanced AI Agents that handle customer inquiries instantly, accurately, and around the clock.

These agents manage seamless self-service across channels and escalate to live agents only when necessary—ensuring customers never repeat themselves or lose context.

Delight your Customers

End-to-end automation means higher first contact resolution (FCR) for faster service.

Reduce IT Dependency

Use graphical, click & add scripting to design and manage dynamic customer experiences.

Connect with Ease

Choose from 100+ integrations and channels for rapid extensibility and faster deployments.

Reduce Agent Workload

Reduce monotonous transactional tasks to focus on more high touch, impactful service.

Everything You Need for Customers, Agents, and Supervisors

Conversational AI across end user channels

Every Channel at Your Fingertips

Meet rising expectations with live service across voice, messaging and digital channels, seamlessly switching between them in one interaction and leaving the rats' nest of point solutions behind.

Agent Assistance for Voice & Chat

Agentic Al delivers real-time, proactive support across channels-offering next best actions, knowledge prompts, sentiment insights, and automated wrap-ups to cut costs and hit your SLA.

Real-Time CX and Business Insights

Get real-time insights into sentiment trends, agentperformance, and customer behavior on all of your channels, to optimize every interaction.

Cognigy Insights - Performance Monitoring-1

The Benefits of Agentic AI for 8x8

Faster Time to Value

Go from vision to value fast with an intuitive interface for business users and CX professionals.

Get a Head Start on ROI

Deploy in weeks to just a few months, helping customers and agents faster, lowering TCO.

Built for Enterprise Contact Centers

All of the channel and CX integrations you want with the certifications and compliance you need.

AI Your Way

Composable and agnostic so you can use the best technology to support your strategy without limitations.

5.0

                      Reviewer Function:
                    
                      Research and Development
                    
                      Company Size:
                    
                      30B + USD
                    
                      Industry:
                    
                      Transportation

Excellent Choice for Complex Conversational AI at Scale

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...

5.0

                      Reviewer Function:
                    
                      Software Development
                    
                      Company Size:
                    
                      <50M USD
                    
                      Industry:
                    
                      Healthcare and Biotech Industry

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.

"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...

5.0

                      Reviewer Function:
                    
                      Product Management
                    
                      Company Size:
                    
                      1B - 3B USD
                    
                      Industry:
                    
                      Telecommunication

Best Conversational AI Platform!

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."

5.0

                      Reviewer Function:
                    
                      Data and Analytics
                    
                      Company Size:
                    
                      30B + USD
                    
                      Industry:
                    
                      Retail

The Highly Interactive and Profitable Customer Interaction System

"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...

5.0

                      Reviewer Function:
                    
                      Customer Service and Support
                    
                      Company Size:
                    
                      500M - 1B USD
                    
                      Industry:
                    
                      Energy and Utilities

Bring Your Conversational AI Strategy To The Next Level With Less Code

We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."

5.0

                      Reviewer Function:
                    
                      Data and Analytics
                    
                      Company Size:
                    
                      1B - 3B USD
                    
                      Industry:
                    
                      Transportation

Most Flexible Conversation AI Platform

"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."

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AI Agents for your 8x8 Contact Center