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Cognigy and 8x8 elevate enterprise contact centers with scalable, AI-powered automation. Deliver seamless experiences at speed while empowering agents to perform at their best.
Pre-trained Agentic Al Agents with
industry-specific skills and common
service processes.
Orchestrate multiple AI vendors and models and optimize for your own latency, cost and accuracy needs. No vendor or model lock-in.
Proactive, real-time assistance for every agent on every channel for a higher FCR and lower attrition.
Al-powered knowledge
delivers accurate,
contextual and personalized
answers to customers the first time.
Scale Customer & Agent Satisfaction with Cognigy and 8x8
Agentic AI Agents for 8x8
Cognigy’s out-of-the-box integration with 8x8 Contact Center lets you deploy advanced AI Agents that handle customer inquiries instantly, accurately, and around the clock.
These agents manage seamless self-service across channels and escalate to live agents only when necessary—ensuring customers never repeat themselves or lose context.
Delight your Customers
End-to-end automation means higher first contact resolution (FCR) for faster service.
Reduce IT Dependency
Use graphical, click & add scripting to design and manage dynamic customer experiences.
Connect with Ease
Choose from 100+ integrations and channels for rapid extensibility and faster deployments.
Reduce Agent Workload
Reduce monotonous transactional tasks to focus on more high touch, impactful service.
Faster Time to Value
Get a Head Start on ROI
Built for Enterprise Contact Centers
All of the channel and CX integrations you want with the certifications and compliance you need.
AI Your Way
Composable and agnostic so you can use the best technology to support your strategy without limitations.
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