Conversational AI & Automation for 8x8

AI Agents for your 8x8 Contact Center

Cognigy for 8x8 is a powerful, user-friendly CAI solution that enables businesses to create simple to complex self-service experiences across all channels. 

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Empower your enterprise to deliver exceptional customer experiences while driving operational efficiency and enhancing employee engagement through intelligent contact center automation.

Scale Customer & Agent Satisfaction with Cognigy and 8x8

An Intelligent Customer Assistant for 8x8

Cognigy's native integration into your 8x8 Contact Center makes it easy to deliver self-service experiences with seamless escalation to live agents. Complete customer context and bot interaction details are delivered to the agent, empowering them to deliver more personalized, frictionless experiences.

Our integration with enables contact centers to quickly design and deploy intelligent self-service experiences.

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Delight your Customers

End-to-end automation means higher first contact resolution (FCR) for faster service.

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Reduce IT Dependency

Use graphical, click & add scripting to design and manage dynamic customer experiences.

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Connect with Ease

Choose from 100+ integrations and channels for rapid extensibility and faster deployments.

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Reduce Agent Workload

Reduce monotonous transactional tasks to focus on more high touch, impactful service.

Deliver Effortless Service with Cognigy & 8x8

Our combined solution unlocks your organization's full potential, catering directly to the demands of extensive scale, complex environment, and unique needs of large enterprises. Elevate and automate your contact center to deliver exceptional customer experiences, equipping your agents with the necessary tools to thrive.


All the tools you need to easily power customer, agent, and supervisor experiences



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Connect faster with omnichannel routing

Stay ahead of changing customer expectations by intelligently delivering live service across voice and a complete array of digital channels with proactive service options.


Agent Assistance for Voice & Chat

Agents receive real-time assistance, enhanced with LLMs, for every interaction on voice and digital channels. Get next best actions and responses, proactive knowledge snippets, sentiment analysis and automated call wrap ups for better customer and agent experiences.



Gain Visibility and Take Action to Effectively Contact Center Performance

Quickly uncover real-time insights for live assisted interactions and identify sentiment trends of agent/customer behaviors. Review critical performance metrics and key trends, including agent activities, and customer behavior that can impact the overall experience.


We Work Wherever You Do

Cognigy.AI is designed to be agnostic, so you can seamlessly integrate your cloud and on-premises enterprise systems in the backend and serve the channels your customers use on the frontend. Our low-code editor makes orchestrating tasks among systems and automating service processes a breeze. 

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Choose what you need

Plug Cognigy.AI into your existing 8x8 agent desktop or try Cognigy Live Agent. 

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Turnkey Extensions

Connect backend systems in a few clicks from our built-in marketplace.

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Ramp up Rapidly

Deploy Agent + Assist on any service channels – voice or text – without extensive training or coding knowledge. Explore Cognigy.AI.


What Our Customers Say

“Cognigy.AI empowers our business users and developers to build advanced, multi-lingual Virtual Agents that feature complex self-service at scale.”

Nick Allgaier

Product Manager Digital Assistants
Lufthansa Group

“With Cognigy.AI, we have a tool that is flexible enough for any use cases and a common framework for global scaling and governance.”

Christian Hohmann

Head of New Technologies

“State of the art conversational AI made for customers with easy integrations to all the key systems we need.”

Current Customer

Program Manager
Manufacturing Industry

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Get in touch and see Cognigy and 8x8 in Action!