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Resources

Get to know Cognigy.AI and learn how to build Virtual Agents at scale - faster, easier and more powerful than ever.

If you can dream it, you can do it.

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Blog

Read our latest news and article relating to the space of Conversational AI and Customer Service Automation.

Transforming Customer Service – What to Look for in a Conversational AI Tool

This article was originally published on The Magazine for Customer Service Manag...

  • 16 November 2020
  • 6 min read

Gartner Report: Consolidate Your Chatbot Initiatives Into a Single Enterprise Strategy

According to the 2019 Gartner CIO Survey, “Chatbots are the most widely used typ...

  • 02 November 2020
  • 6 min read

How are Chief Claims Officers shifting their strategies?

Not every industry can say its time is now, but for insurers the global COVID-19...

  • 21 October 2020
  • 5 min read

Videos

  • Jul 07, 2020
  • 2 min read

Next Gen Conversational IVR

Consumers love the convenience and ease of conversational UIs. They appreciate the natural flow of interaction - as long as it helps them achieve their goals. Unfortunately, traditional chat bots often force users...

  • Feb 10, 2020
  • 4 Min

Ringcentral Engage Digital Agent Handover

Consumers love the convenience and ease of conversational UIs. They appreciate the natural flow of interaction - as long as it helps them achieve their goals. Unfortunately, traditional chat bots often force users...

  • Jan 02, 2020
  • 3 Min

Bank Account opening with Kofax

Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users. When transactions are triggered ...

  • Nov 10, 2019
  • 2 Min

Customize your webchat

Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users. When transactions are triggered ...

Technology, AI, NLU

Learn more about our technology & understand what your users say with patent-pending innovations and deep-learning algorithms that deliver industry-leading performance.

Benchmarking NLU Engines: A Comparison of Market Leaders

What makes a great Natural Language Understanding Engine? For starters, the abil...

  • 26 November 2020
  • 35 min read

v4.0.2 brings Voice Gateway Nodes

With the release of Cognigy.AI v4.0.2 (see Release Notes), we have integrated de...

  • 16 November 2020
  • 6 min read

Free Cognigy.AI v4 training (EN + DE)

On September 1st we launched version 4 of Cognigy.AI and we're welcoming new use...

  • 02 November 2020
  • 2 min read

Showcases

Get inspired by real-life showcases and inspirational work to learn what can be build using Cognigy.AI

  • 16 November 2020
  • 6 min read

Virtual agents in the hospitality industry: Webchat, Phone and WhatsApp

Booking a hotel room online has become the norm in the hospitality industry. The same, however, cannot be said for services. In many cases, customers have to call, send an email or fill out an online form in order to accomplish something as trivial a...
  • 30 October 2020
  • 8 min read

Conversational Banking & Live Agent Handover

Banks and financial services companies are one of earliest adopters of Conversational AI. They are making it quicker and easier for consumers to open accounts, transfer money, activate cards, check account balances, make payments and simply get the i...
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Training

Become a Cognigy.AI expert and learn how to build Conversational AI dialogs by participating in one of our training sessions.

Classroom

Online Training

Sign up for one of our on-demand-videos to learn about key concepts in Cognigy and to practice basic editing and configuration activities.

Training

Offline Training

Join our on-site Cognigy.AI trainings in Duesseldorf, Germany, and learn how to enable all devices and applications to intelligently communicate with their users via naturally spoken or written dialog.

AI-Based-Conversation

Cognigy Community

The Cognigy community is a place for discussion, collaboration and mutual support. Anyone can actively contribute to the community.

Documentation

Help Center & Support

The Cognigy.AI Help Center will guide you to create your own Virtual Agents, with or without any prior bot building experience. Browse the knowledge base and connect with other users in our user community. 

Documentation & API

The Documentation is the go-to-point for developers looking to dive deep into the platform. The API documentation guides developers to extend Cognigy.AI with custom features and connections. 

Developer tools & resources

Our collection of tools and open source assets helps developers to speed up their projects and scale their Conversational AI initiatives across channels and use cases. 

Installation guides

Use our installation guides if you choose to ruCognigy.AI in a dedicated environment. 

Cognigy.AI Extensions

Cognigy.AI comes with a powerful framework that allows to extend the platform's capabilities without losing the benefits of providing a graphical user interface for conversation design.

 

Extensions enable any developer to build JavaScript modules and expose them as Flow Nodes within Cognigy.AI. As a result, non-technical users can work with powerful custom integrations as easy and intuitve as with Cognigy.AI's native capabilities.

code

How to Build you Own Extensions

The necessary steps for implementing Extensions:

  • Create the module structure
  • Define your Extension
  • Upload your Extension to Cognigy.AI
  • Use Extensions in Flow Editor
Companies

Most Popular Extentions & Integrations

Cognigy.AI Extensions allow you to supercharge your digital ecosystem with the power of Conversational AI. Cognigy provides a number of ready-made Extensions under MIT license to speed up development and improve your time-to-ROI.

Product Release News

Definitions

Useful terms from our glossary

We compiled the most crucial terms in regards to Conversational AI & Automation in our Glossary. Come and check it out.

Blog & Events

List-Item

Check recent posts

Whether you’re looking for thought leadership content in Customer Service Automation or core Conversational AI concepts, view our latest blog posts. 

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Our Events

Meet the Cognigy Team on tour, at virtual or in person events, webinars, conferences or trainings sessions. 

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Customized Conversational AI Solutions - Tailored for you

Cognigy has the largest Conversational AI Implementation Partner Network. Trained, educated and experienced to provide you the best project & implementation support.