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Resources

Get to know Cognigy.AI and learn how to build Virtual Agents at scale - faster, easier and more powerful than ever.

If you can dream it, you can do it.

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Blog

Read our latest news and article relating to the space of Conversational AI and Customer Service Automation.

Customer Interview: How ARAG leverages Conversational AI

For several years ARAG has worked with Cognigy.AI to drive service excellence an...

  • 07 January 2021
  • 6 min read

10 Best Practices for Contact Center Automation

The modern-day consumer expects an exceptional experience throughout a purchase ...

  • 17 December 2020
  • 28 min read

10 Ways to Improve First Call Resolution With Conversational AI

Customer experience (CX) has emerged as the single most crucial aspect of a buye...

  • 10 December 2020
  • 29 min read

Videos

  • Jul 07, 2020
  • 2 min read

Next Gen Conversational IVR

Consumers love the convenience and ease of conversational UIs. They appreciate the natural flow of interaction - as long as it helps them achieve their goals. Unfortunately, traditional chat bots often force users...

  • Feb 10, 2020
  • 4 Min

Ringcentral Engage Digital Agent Handover

Consumers love the convenience and ease of conversational UIs. They appreciate the natural flow of interaction - as long as it helps them achieve their goals. Unfortunately, traditional chat bots often force users...

  • Jan 02, 2020
  • 3 Min

Bank Account opening with Kofax

Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users. When transactions are triggered ...

  • Nov 10, 2019
  • 2 Min

Customize your webchat

Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users. When transactions are triggered ...

Technology, AI, NLU

Learn more about our technology & understand what your users say with patent-pending innovations and deep-learning algorithms that deliver industry-leading performance.

Cognigy.AI v4.1.0 adds In-Product Help and more

With the release of Cognigy.AI v4.1.0 (see Release Notes), we added exciting new...

  • 23 December 2020
  • 4 min read

List Type added in Cognigy.AI v4.0.3

With the release of Cognigy.AI v4.0.3 (see Release Notes), we have added a new d...

  • 03 December 2020
  • 3 min read

Benchmarking NLU Engines: A Comparison of Market Leaders

What makes a great Natural Language Understanding Engine? For starters, the abil...

  • 26 November 2020
  • 35 min read

Showcases

Get inspired by real-life showcases and inspirational work to learn what can be build using Cognigy.AI

  • 14 January 2021
  • 9 min read

Combining Voice Bot, RPA, OCR for Faster Customer Service

RPA is an ideal technology to make the agent's life easier and significantly reduce average handle time. However, chatbots and voice bots optimize it even further for both the agent experience and the customer experience. By using Conversational AI t...
  • 15 December 2020
  • 5 min read

Automating Customer Service | Utilities & Energy | Conversational AI

Utilities receive two-thirds of payments via electronic channels, yet most still lack the capacity to efficiently communicate with their customers digitally. Due to COVID-19, Utilities and Energy providers have seen a significant spike in support req...
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Training

Become a Cognigy.AI expert and learn how to build Conversational AI dialogs by participating in one of our training sessions.

Classroom

Online Training

Sign up for one of our on-demand-videos to learn about key concepts in Cognigy and to practice basic editing and configuration activities.

Training

Offline Training

Join our on-site Cognigy.AI trainings in Duesseldorf, Germany, and learn how to enable all devices and applications to intelligently communicate with their users via naturally spoken or written dialog.

AI-Based-Conversation

Cognigy Community

The Cognigy community is a place for discussion, collaboration and mutual support. Anyone can actively contribute to the community.

Documentation

Help Center & Support

The Cognigy.AI Help Center will guide you to create your own Virtual Agents, with or without any prior bot building experience. Browse the knowledge base and connect with other users in our user community. 

Documentation & API

The Documentation is the go-to-point for developers looking to dive deep into the platform. The API documentation guides developers to extend Cognigy.AI with custom features and connections. 

Developer tools & resources

Our collection of tools and open source assets helps developers to speed up their projects and scale their Conversational AI initiatives across channels and use cases. 

Installation guides

Use our installation guides if you choose to ruCognigy.AI in a dedicated environment. 

Cognigy.AI Extensions

Cognigy.AI comes with a powerful framework that allows to extend the platform's capabilities without losing the benefits of providing a graphical user interface for conversation design.

 

Extensions enable any developer to build JavaScript modules and expose them as Flow Nodes within Cognigy.AI. As a result, non-technical users can work with powerful custom integrations as easy and intuitve as with Cognigy.AI's native capabilities.

code

How to Build you Own Extensions

The necessary steps for implementing Extensions:

  • Create the module structure
  • Define your Extension
  • Upload your Extension to Cognigy.AI
  • Use Extensions in Flow Editor
Companies

Most Popular Extentions & Integrations

Cognigy.AI Extensions allow you to supercharge your digital ecosystem with the power of Conversational AI. Cognigy provides a number of ready-made Extensions under MIT license to speed up development and improve your time-to-ROI.

Product Release News

Definitions

Useful terms from our glossary

We compiled the most crucial terms in regards to Conversational AI & Automation in our Glossary. Come and check it out.

Blog & Events

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Check recent posts

Whether you’re looking for thought leadership content in Customer Service Automation or core Conversational AI concepts, view our latest blog posts. 

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Our Events

Meet the Cognigy Team on tour, at virtual or in person events, webinars, conferences or trainings sessions. 

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Customized Conversational AI Solutions - Tailored for you

Cognigy has the largest Conversational AI Implementation Partner Network. Trained, educated and experienced to provide you the best project & implementation support.