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Get to know Cognigy.AI and learn how to build Virtual Agents at scale - faster, easier and more powerful than ever.

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Technology, AI, NLU

Showcases

Training

Documentation

Cognigy Extensions

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Definitions

Blog

Keep up with the fast-changing world of Conversational AI and customer service automation in our official blog.

Understanding the Benefits and Efficiencies of Omnichannel Contact Centers

How AI Delivers a Brilliant Omnichannel Experience: Customer service automation ...

  • 29 November 2022
  • 23 min read

Avoid 10 Common Automation Mistakes When Using Conversational AI – Part II

Summary: In part one, we looked at five of the ten most common automation mistak...

  • 20 November 2022
  • 7 min read

Avoid 10 Common Automation Mistakes When Using Conversational AI – Part I

Summary: The benefits of automation are real, but the costs of doing it poorly a...

  • 15 November 2022
  • 6 min read

What’s Next in CX? 5 Highlights from CCW Europe 2022

Summary: Last week, Cognigy exhibited at Customer Contact Week Europe in Amsterd...

  • 12 October 2022
  • 12 min read

Videos

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  • Jul 07, 2020
  • 2 min read

Next Gen Conversational IVR

Consumers love the convenience and ease of conversational UIs. They appreciate the natural flow of interaction - as long as it helps them achieve their goals. Unfortunately, traditional chat bots often force users...

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  • Feb 10, 2020
  • 4 Min

Ringcentral Engage Digital Agent Handover

Consumers love the convenience and ease of conversational UIs. They appreciate the natural flow of interaction - as long as it helps them achieve their goals. Unfortunately, traditional chat bots often force users...

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  • Jan 02, 2020
  • 3 Min

Bank Account opening with Kofax

Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users. When transactions are triggered ...

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  • Nov 10, 2019
  • 2 Min

Customize your webchat

Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users. When transactions are triggered ...

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Technology, AI, NLU

Learn more about our technology & understand what your users say with patent-pending innovations and deep-learning algorithms that deliver industry-leading performance.

Enhanced Step Explorer and More with Cognigy.AI v4.40

With Cognigy.AI v4.40, the Step Explorer in Cognigy Insights has been improved t...

  • 01 December 2022
  • 1 min read

Agile Development with Flow Replication and More in Cognigy.AI v4.39

The latest release of Cognigy.AI makes the process of repurposing your existing ...

  • 23 November 2022
  • 3 min read

Avoid 10 Common Automation Mistakes When Using Conversational AI – Part I

Summary: The benefits of automation are real, but the costs of doing it poorly a...

  • 15 November 2022
  • 6 min read

From Native Contact Center Integrations to Improved Queue Management with Cognigy.AI v4.38

The release of Cognigy.AI v4.38 introduces robust features that drastically ease...

  • 03 November 2022
  • 5 min read

Showcases

Get inspired by real-life showcases and inspirational work to learn what can be build using Cognigy.AI
  • 09 September 2022
  • 8 min read

Power Up Phone Experiences with Conversational IVR

IVR is one of the most consistently bad customer experiences and first thing people associate with contacting customer service. But it doesn’t have to be! When entering a retail store, no employee would say “Hi, would you like English or Spanish?” fo...

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  • 01 April 2022
  • 9 min read

Supercharge your Inbox with AI-powered Email Handling

Email remains an indispensable service channel for almost every enterprise. Even though emails have been repeatedly pronounced dead, data shows that customers and employees still love Outlook & Gmail. What makes emails so popular? Undoubtedly, ma...

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Training & Certification

Become a Cognigy.AI & Conversational AI expert and learn how to build amazing virtual agents lightning-fast.

Classroom

Cognigy Academy

Learn everything you need to know about Conversational AI & Cognigy.AI and become a certified voice and chatbot expert. Sign up to one of our free courses or start a certification program.

Visit Cognigy Academy
Training

Offline Training

Join our on-site Cognigy.AI trainings in Duesseldorf, Germany, and learn how to enable all devices and applications to intelligently communicate with their users via naturally spoken or written dialog.

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Cognigy Community

The Cognigy community is a place for discussion, collaboration and mutual support. Anyone can actively contribute to the community.

Join The Conversation

Documentation

Help Center & Support

The Cognigy.AI Help Center will guide you to create your own Virtual Agents, with or without any prior bot building experience. Browse the knowledge base and connect with other users in our user community. 

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Onboarding journeys

How to's & tutorials

User community

Support request

Search the knowledge base

Documentation & API

The Documentation is the go-to-point for developers looking to dive deep into the platform. The API documentation guides developers to extend Cognigy.AI with custom features and connections. 

Cognigy.AI documentation

Platform overview

NLU overview

Endpoints & channels

API overview

OpenAPI documentation

Developer tools & resources

Our collection of tools and open source assets helps developers to speed up their projects and scale their Conversational AI initiatives across channels and use cases. 

Cognigy on Github

Cognigy Script

Clients

Webchat Widget

Webchat Plugins

Mobile SDK

Installation guides

Use our installation guides if you choose to run Cognigy.AI in a dedicated environment. 

Kubernetes & Docker setup

Troubleshooting

Single Sign-on

Cognigy.AI Extensions

Cognigy.AI comes with a powerful framework that allows to extend the platform's capabilities without losing the benefits of providing a graphical user interface for conversation design.

 

Extensions enable any developer to build JavaScript modules and expose them as Flow Nodes within Cognigy.AI. As a result, non-technical users can work with powerful custom integrations as easy and intuitve as with Cognigy.AI's native capabilities.

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How to build your own Extensions

The necessary steps for implementing Extensions:

  • Create the module structure
  • Define your Extension
  • Upload your Extension to Cognigy.AI
  • Use Extensions in Flow Editor
Learn more in our Help Center
Companies

Most popular Extentions & Integrations

Cognigy.AI Extensions allow you to supercharge your digital ecosystem with the power of Conversational AI. Cognigy provides a number of ready-made Extensions under MIT license to speed up development and improve your time-to-ROI.

Overview of Cognigy.AI Extensions

Definitions

Useful terms from our glossary

We compiled the most crucial terms in regards to Conversational AI & Automation in our Glossary. Come and check it out.

Conversational AI

Interactive Voice Response (IVR)

Hyper Automation

Low-Code

Machine Learning

Blog & Events

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Check recent posts

Whether you’re looking for thought leadership content in Customer Service Automation or core Conversational AI concepts, view our latest blog posts. 

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Our Events

Meet the Cognigy Team on tour, at virtual or in person events, webinars, conferences or trainings sessions. 

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Cognigy has the largest Conversational AI Implementation Partner Network. Trained, educated and experienced to provide you the best project & implementation support.

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