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Get to know Cognigy.AI and learn how to build Virtual Agents at scale - faster, easier and more powerful than ever.

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Technology, AI, NLU

Showcases

Training

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Cognigy Extensions

Product Release News

Definitions

Blog

Keep up with the fast-changing world of Conversational AI and customer service automation in our official blog.

Power up your contact center

Fusing your agents' expertise with bots and virtual assistants that are powered ...

  • 12 August 2022
  • 7 min read

How to use CAI to improve service level & end channel hopping

Conversational Artificial Intelligence (CAI), or perhaps more clearly put conver...

  • 04 August 2022
  • 5 min read

What Customer Experience are you Delivering?

Our fast-paced, tech-centered world has fostered the expectation of instant grat...

  • 08 July 2022
  • 6 min read

Transforming CX While Supporting Agents Through Conversational AI

Employees are fleeing their jobs in search of a more fulfilling career. Why has ...

  • 04 July 2022
  • 7 min read

Videos

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  • Jul 07, 2020
  • 2 min read

Next Gen Conversational IVR

Consumers love the convenience and ease of conversational UIs. They appreciate the natural flow of interaction - as long as it helps them achieve their goals. Unfortunately, traditional chat bots often force users...

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  • Feb 10, 2020
  • 4 Min

Ringcentral Engage Digital Agent Handover

Consumers love the convenience and ease of conversational UIs. They appreciate the natural flow of interaction - as long as it helps them achieve their goals. Unfortunately, traditional chat bots often force users...

Read More
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  • Jan 02, 2020
  • 3 Min

Bank Account opening with Kofax

Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users. When transactions are triggered ...

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  • Nov 10, 2019
  • 2 Min

Customize your webchat

Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users. When transactions are triggered ...

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Technology, AI, NLU

Learn more about our technology & understand what your users say with patent-pending innovations and deep-learning algorithms that deliver industry-leading performance.

Smoothen Multilingual Voice Services using Language Recognition

For enterprises serving customers in various countries and regions, multilingual...

  • 17 August 2022
  • 3 min read

More Intuitive Insights Dashboards with Cognigy.AI v4.32

Cognigy.AI v4.32 presents new information Tooltips for Cognigy Insights Dashboar...

  • 12 August 2022
  • 3 min read

Enhanced WhatsApp Experience & more with Cognigy.AI v4.31

This release of Cognigy.AI adds support for rich media elements for the WhatsApp...

  • 28 July 2022
  • 3 min read

Use Live Follow to Optimize Your Virtual Agent on the Fly

Providing flawless omnichannel experiences is the highest form of art when it co...

  • 22 July 2022
  • 2 min read

Showcases

Get inspired by real-life showcases and inspirational work to learn what can be build using Cognigy.AI
  • 01 April 2022
  • 9 min read

Supercharge your Inbox with AI-powered Email Handling

Email remains an indispensable service channel for almost every enterprise. Even though emails have been repeatedly pronounced dead, data shows that customers and employees still love Outlook & Gmail. What makes emails so popular? Undoubtedly, ma...

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  • 22 February 2022
  • 11 min read

On the Phone with an AI: Using GPT-3 to power a Voice Bot

"Any sufficiently advanced technology is indistinguishable from magic". This is the third of Clark's laws, a list of three adages formulated by British science fiction writer Arthur C. Clark. Indeed: For thousands of years, the idea of inanimate obje...

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Training & Certification

Become a Cognigy.AI & Conversational AI expert and learn how to build amazing virtual agents lightning-fast.

Classroom

Cognigy Academy

Learn everything you need to know about Conversational AI & Cognigy.AI and become a certified voice and chatbot expert. Sign up to one of our free courses or start a certification program.

Visit Cognigy Academy
Training

Offline Training

Join our on-site Cognigy.AI trainings in Duesseldorf, Germany, and learn how to enable all devices and applications to intelligently communicate with their users via naturally spoken or written dialog.

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Cognigy Community

The Cognigy community is a place for discussion, collaboration and mutual support. Anyone can actively contribute to the community.

Join The Conversation

Documentation

Help Center & Support

The Cognigy.AI Help Center will guide you to create your own Virtual Agents, with or without any prior bot building experience. Browse the knowledge base and connect with other users in our user community. 

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Onboarding journeys

How to's & tutorials

User community

Support request

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Documentation & API

The Documentation is the go-to-point for developers looking to dive deep into the platform. The API documentation guides developers to extend Cognigy.AI with custom features and connections. 

Cognigy.AI documentation

Platform overview

NLU overview

Endpoints & channels

API overview

OpenAPI documentation

Developer tools & resources

Our collection of tools and open source assets helps developers to speed up their projects and scale their Conversational AI initiatives across channels and use cases. 

Cognigy on Github

Cognigy Script

Clients

Webchat Widget

Webchat Plugins

Mobile SDK

Installation guides

Use our installation guides if you choose to run Cognigy.AI in a dedicated environment. 

Kubernetes & Docker setup

Troubleshooting

Single Sign-on

Cognigy.AI Extensions

Cognigy.AI comes with a powerful framework that allows to extend the platform's capabilities without losing the benefits of providing a graphical user interface for conversation design.

 

Extensions enable any developer to build JavaScript modules and expose them as Flow Nodes within Cognigy.AI. As a result, non-technical users can work with powerful custom integrations as easy and intuitve as with Cognigy.AI's native capabilities.

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How to build your own Extensions

The necessary steps for implementing Extensions:

  • Create the module structure
  • Define your Extension
  • Upload your Extension to Cognigy.AI
  • Use Extensions in Flow Editor
Learn more in our Help Center
Companies

Most popular Extentions & Integrations

Cognigy.AI Extensions allow you to supercharge your digital ecosystem with the power of Conversational AI. Cognigy provides a number of ready-made Extensions under MIT license to speed up development and improve your time-to-ROI.

Overview of Cognigy.AI Extensions

Definitions

Useful terms from our glossary

We compiled the most crucial terms in regards to Conversational AI & Automation in our Glossary. Come and check it out.

Conversational AI

Interactive Voice Response (IVR)

Hyper Automation

Low-Code

Machine Learning

Blog & Events

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Check recent posts

Whether you’re looking for thought leadership content in Customer Service Automation or core Conversational AI concepts, view our latest blog posts. 

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Our Events

Meet the Cognigy Team on tour, at virtual or in person events, webinars, conferences or trainings sessions. 

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Cognigy has the largest Conversational AI Implementation Partner Network. Trained, educated and experienced to provide you the best project & implementation support.

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