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It’s often challenging and time-consuming for a user to search and sift through a pile of data for an answer. Dedicated chatbots can help by providing instant, conversational support. However, in many situations, the most pressing questions come up w...
In the standard ITSM process the rate of handling issues (incidents and requests) is limited by the availability and workload of Human Agents at the Help Desk which makes the service delivery experience labor-intensive and time-consuming.
Become a Cognigy.AI & Conversational AI expert and learn how to build amazing virtual agents lightning-fast.
Learn everything you need to know about Conversational AI & Cognigy.AI and become a certified voice and chatbot expert. Sign up to one of our free courses or start a certification program.
Join our on-site Cognigy.AI trainings in Duesseldorf, Germany, and learn how to enable all devices and applications to intelligently communicate with their users via naturally spoken or written dialog.
The Cognigy community is a place for discussion, collaboration and mutual support. Anyone can actively contribute to the community.
The Cognigy.AI Help Center will guide you to create your own Virtual Agents, with or without any prior bot building experience. Browse the knowledge base and connect with other users in our user community.
The Documentation is the go-to-point for developers looking to dive deep into the platform. The API documentation guides developers to extend Cognigy.AI with custom features and connections.
Our collection of tools and open source assets helps developers to speed up their projects and scale their Conversational AI initiatives across channels and use cases.
Use our installation guides if you choose to run Cognigy.AI in a dedicated environment.
Cognigy.AI comes with a powerful framework that allows to extend the platform's capabilities without losing the benefits of providing a graphical user interface for conversation design.
The necessary steps for implementing Extensions:
Cognigy.AI Extensions allow you to supercharge your digital ecosystem with the power of Conversational AI. Cognigy provides a number of ready-made Extensions under MIT license to speed up development and improve your time-to-ROI.
Whether you’re looking for thought leadership content in Customer Service Automation or core Conversational AI concepts, view our latest blog posts.
Cognigy has the largest Conversational AI Implementation Partner Network. Trained, educated and experienced to provide you the best project & implementation support.