Resources

Get to know Cognigy.AI and learn how to build Virtual Agents at scale - faster, easier and more powerful than ever.

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Blog

Videos

Technology, AI, NLU

Showcases

Training

Documentation

Cognigy Extensions

Product Release News

Definitions

Blog

Keep up with the fast-changing world of Conversational AI and customer service automation in our official blog.

Contact Center vs. Call Center: Understanding the Differences

We often use these two terms interchangeably, but there are some key differences...

  • 03 June 2021
  • 7 min read

How Five Companies Use Conversational AI to Enhance Their CX

Things like powerful robots and IBM’s supercomputer tend to come to mind when th...

  • 21 May 2021
  • 8 min read

Where Does AI Fit in Your Contact Center Strategy?

Artificial intelligence may still seem a long way away from affecting our lives,...

  • 20 April 2021
  • 13 min read

Chatbots vs. Conversational AI: Is There a Difference?

AI technology is advancing rapidly, and it's now possible to create conversation...

  • 13 April 2021
  • 9 min read

Videos

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  • Jul 07, 2020
  • 2 min read

Next Gen Conversational IVR

Consumers love the convenience and ease of conversational UIs. They appreciate the natural flow of interaction - as long as it helps them achieve their goals. Unfortunately, traditional chat bots often force users...

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  • Feb 10, 2020
  • 4 Min

Ringcentral Engage Digital Agent Handover

Consumers love the convenience and ease of conversational UIs. They appreciate the natural flow of interaction - as long as it helps them achieve their goals. Unfortunately, traditional chat bots often force users...

Read More
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  • Jan 02, 2020
  • 3 Min

Bank Account opening with Kofax

Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users. When transactions are triggered ...

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  • Nov 10, 2019
  • 2 Min

Customize your webchat

Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users. When transactions are triggered ...

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Technology, AI, NLU

Learn more about our technology & understand what your users say with patent-pending innovations and deep-learning algorithms that deliver industry-leading performance.

Revamped Intent Trainer & more with Cognigy.AI v4.4

We just launched Cognigy.AI v4.4, delivering once again an amazing list of impro...

  • 11 June 2021
  • 2 min read

Watch our Cognigy.AI v4.3 Release Webinar

Watch our short & crisp Cognigy.AI version 4.3 release webinar to get an overvie...

  • 08 June 2021
  • 1 min read

Cognigy.AI v4.3: Cognigy Functions and MUCH more!

Cognigy proudly presents: Cognigy.AI v4.3 with a massive list of powerful new fe...

  • 19 May 2021
  • 3 min read

Semantic Versioning for Cognigy.AI

At Cognigy, we always aim to speed up the time-to-market for new features, impro...

  • 20 April 2021
  • 1 min read

Showcases

Get inspired by real-life showcases and inspirational work to learn what can be build using Cognigy.AI
  • 05 May 2021
  • 8 min read

Automating HR Services & Support with Chatbots

Human Resources teams face the same challenges as all teams: do more with less, and scaling up and down. HR teams juggle a demanding role of supporting hundreds even thousands of employees across a multitude of functions. Yet, they don’t often have t...

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  • 12 April 2021
  • 6 min read

Sentiment Analysis: Three Powerful Use Cases for Customer Service Bots

Human communication is more than an exchange of data. It includes the expression of feelings, well beyond simple semantics. This power to connect with others through emotions is deeply rooted in our language instinct. Most people, even when they know...

Read More
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Training

Become a Cognigy.AI expert and learn how to build Conversational AI dialogs by participating in one of our training sessions.

Classroom

Online Training

Sign up for one of our on-demand-videos to learn about key concepts in Cognigy and to practice basic editing and configuration activities.

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Training

Offline Training

Join our on-site Cognigy.AI trainings in Duesseldorf, Germany, and learn how to enable all devices and applications to intelligently communicate with their users via naturally spoken or written dialog.

Join Our Training
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Cognigy Community

The Cognigy community is a place for discussion, collaboration and mutual support. Anyone can actively contribute to the community.

Join The Conversation

Documentation

Help Center & Support

The Cognigy.AI Help Center will guide you to create your own Virtual Agents, with or without any prior bot building experience. Browse the knowledge base and connect with other users in our user community. 

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Onboarding journeys

How to's & tutorials

User community

Support request

Search the knowledge base

Documentation & API

The Documentation is the go-to-point for developers looking to dive deep into the platform. The API documentation guides developers to extend Cognigy.AI with custom features and connections. 

Cognigy.AI documentation

Platform overview

NLU overview

Endpoints & channels

API overview

OpenAPI documentation

Developer tools & resources

Our collection of tools and open source assets helps developers to speed up their projects and scale their Conversational AI initiatives across channels and use cases. 

Cognigy on Github

Cognigy Script

Clients

Webchat Widget

Webchat Plugins

Mobile SDK

Installation guides

Use our installation guides if you choose to run Cognigy.AI in a dedicated environment. 

Kubernetes & Docker setup

Troubleshooting

Single Sign-on

Cognigy.AI Extensions

Cognigy.AI comes with a powerful framework that allows to extend the platform's capabilities without losing the benefits of providing a graphical user interface for conversation design.

 

Extensions enable any developer to build JavaScript modules and expose them as Flow Nodes within Cognigy.AI. As a result, non-technical users can work with powerful custom integrations as easy and intuitve as with Cognigy.AI's native capabilities.

code

How to build your own Extensions

The necessary steps for implementing Extensions:

  • Create the module structure
  • Define your Extension
  • Upload your Extension to Cognigy.AI
  • Use Extensions in Flow Editor
Learn more in our Help Center
Companies

Most popular Extentions & Integrations

Cognigy.AI Extensions allow you to supercharge your digital ecosystem with the power of Conversational AI. Cognigy provides a number of ready-made Extensions under MIT license to speed up development and improve your time-to-ROI.

Overview of Cognigy.AI Extensions

Product Release News

Revamped Intent Trainer & more with Cognigy.AI v4.4

We just launched Cognigy.AI v4.4, delivering once again an amazing list of impro...

  • 11 June 2021
  • 2 min read

Watch our Cognigy.AI v4.3 Release Webinar

Watch our short & crisp Cognigy.AI version 4.3 release webinar to get an overvie...

  • 08 June 2021
  • 1 min read

Cognigy.AI v4.3: Cognigy Functions and MUCH more!

Cognigy proudly presents: Cognigy.AI v4.3 with a massive list of powerful new fe...

  • 19 May 2021
  • 3 min read

Semantic Versioning for Cognigy.AI

At Cognigy, we always aim to speed up the time-to-market for new features, impro...

  • 20 April 2021
  • 1 min read

Definitions

Useful terms from our glossary

We compiled the most crucial terms in regards to Conversational AI & Automation in our Glossary. Come and check it out.

Conversational AI

Interactive Voice Response (IVR)

Hyper Automation

Low-Code

Machine Learning

Blog & Events

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Check recent posts

Whether you’re looking for thought leadership content in Customer Service Automation or core Conversational AI concepts, view our latest blog posts. 

CHECK Recent BLOG POSTS
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Our Events

Meet the Cognigy Team on tour, at virtual or in person events, webinars, conferences or trainings sessions. 

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Cognigy has the largest Conversational AI Implementation Partner Network. Trained, educated and experienced to provide you the best project & implementation support.

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