Resources

Get to know Cognigy.AI and learn how to build Virtual Agents at scale - faster, easier and more powerful than ever.

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Blog

Videos

Technology, AI, NLU

Showcases

Training

Documentation

Cognigy Extensions

Product Release News

Definitions

Blog

Keep up with the fast-changing world of Conversational AI and customer service automation in our official blog.

Partner Spotlight: Bucher & Suter

We offer our customers a broad network of skilled local and global partners acro...

  • 23 November 2021
  • 3 min read

The crucial role of explainable AI (XAI) in trustworthy AI applications

Along with its initiative to establish ethical guidelines for trustworthy AI (“E...

  • 08 November 2021
  • 10 min read

RPA + Bot: Cognigy and Deloitte present the service future

The World RPA & AI Summit is one of the most important events surrounding th...

  • 26 October 2021
  • 7 min read

Cognigy and Bucher + Suter inspire at the Contact Center Summit 2021

The focus of this year's Contact Center Summit was transforming customer service...

  • 25 October 2021
  • 4 min read

Videos

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  • Jul 07, 2020
  • 2 min read

Next Gen Conversational IVR

Consumers love the convenience and ease of conversational UIs. They appreciate the natural flow of interaction - as long as it helps them achieve their goals. Unfortunately, traditional chat bots often force users...

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  • Feb 10, 2020
  • 4 Min

Ringcentral Engage Digital Agent Handover

Consumers love the convenience and ease of conversational UIs. They appreciate the natural flow of interaction - as long as it helps them achieve their goals. Unfortunately, traditional chat bots often force users...

Read More
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  • Jan 02, 2020
  • 3 Min

Bank Account opening with Kofax

Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users. When transactions are triggered ...

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  • Nov 10, 2019
  • 2 Min

Customize your webchat

Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users. When transactions are triggered ...

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Technology, AI, NLU

Learn more about our technology & understand what your users say with patent-pending innovations and deep-learning algorithms that deliver industry-leading performance.

Expert Mode for Transcript Explorer & more with Cognigy.AI v4.15

Cognigy.AI v4.15 now includes the ability to enable Expert Mode in the Transcrip...

  • 19 November 2021
  • 2 min read

Crafting Engaging Experiences using WhatsApp’s Interactive Messages

Users expect their experiences with brands to be fast and frictionless where the...

  • 12 November 2021
  • 5 min read

Cognigy.AI v4.14 adds new capabilites to Voice Gateway

The newest release of Cognigy.AI, v4.14, allows customers to activate asynchrono...

  • 05 November 2021
  • 1 min read

Out now: Brand-new Cognigy Developer Documentation

A few days ago we launched our new product documentation which comes with a clea...

  • 05 November 2021
  • 1 min read

Showcases

Get inspired by real-life showcases and inspirational work to learn what can be build using Cognigy.AI
  • 22 November 2021
  • 6 min read

Deploy AI-powered Assistants to MS Teams Group Chat

It’s often challenging and time-consuming for a user to search and sift through a pile of data for an answer. Dedicated chatbots can help by providing instant, conversational support. However, in many situations, the most pressing questions come up w...

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  • 22 July 2021
  • 8 min read

Automating IT services with Cognigy.AI & ServiceNow

In the standard ITSM process the rate of handling issues (incidents and requests) is limited by the availability and workload of Human Agents at the Help Desk which makes the service delivery experience labor-intensive and time-consuming.  

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Training & Certification

Become a Cognigy.AI & Conversational AI expert and learn how to build amazing virtual agents lightning-fast.

Classroom

Cognigy Academy

Learn everything you need to know about Conversational AI & Cognigy.AI and become a certified voice and chatbot expert. Sign up to one of our free courses or start a certification program.

Visit Cognigy Academy
Training

Offline Training

Join our on-site Cognigy.AI trainings in Duesseldorf, Germany, and learn how to enable all devices and applications to intelligently communicate with their users via naturally spoken or written dialog.

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Cognigy Community

The Cognigy community is a place for discussion, collaboration and mutual support. Anyone can actively contribute to the community.

Join The Conversation

Documentation

Help Center & Support

The Cognigy.AI Help Center will guide you to create your own Virtual Agents, with or without any prior bot building experience. Browse the knowledge base and connect with other users in our user community. 

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Onboarding journeys

How to's & tutorials

User community

Support request

Search the knowledge base

Documentation & API

The Documentation is the go-to-point for developers looking to dive deep into the platform. The API documentation guides developers to extend Cognigy.AI with custom features and connections. 

Cognigy.AI documentation

Platform overview

NLU overview

Endpoints & channels

API overview

OpenAPI documentation

Developer tools & resources

Our collection of tools and open source assets helps developers to speed up their projects and scale their Conversational AI initiatives across channels and use cases. 

Cognigy on Github

Cognigy Script

Clients

Webchat Widget

Webchat Plugins

Mobile SDK

Installation guides

Use our installation guides if you choose to run Cognigy.AI in a dedicated environment. 

Kubernetes & Docker setup

Troubleshooting

Single Sign-on

Cognigy.AI Extensions

Cognigy.AI comes with a powerful framework that allows to extend the platform's capabilities without losing the benefits of providing a graphical user interface for conversation design.

 

Extensions enable any developer to build JavaScript modules and expose them as Flow Nodes within Cognigy.AI. As a result, non-technical users can work with powerful custom integrations as easy and intuitve as with Cognigy.AI's native capabilities.

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How to build your own Extensions

The necessary steps for implementing Extensions:

  • Create the module structure
  • Define your Extension
  • Upload your Extension to Cognigy.AI
  • Use Extensions in Flow Editor
Learn more in our Help Center
Companies

Most popular Extentions & Integrations

Cognigy.AI Extensions allow you to supercharge your digital ecosystem with the power of Conversational AI. Cognigy provides a number of ready-made Extensions under MIT license to speed up development and improve your time-to-ROI.

Overview of Cognigy.AI Extensions

Product Release News

Introducing the New Cognigy.AI Product Blog

Our product blog always provides you the most up-to-date information on Cognigy....

  • 24 August 2021
  • 1 min read

Cognigy.AI v4.9 Introduces Embed Code for the Webchat Widget

The newest release of Cognigy.AI, v4.9, comes with an embed code for the Webchat...

  • 24 August 2021
  • 2 min read

Enhanced Intent Training workflows with Cognigy.AI v4.8

Cognigy.AI v4.8 comes with an advanced set of filters for Intent Trainer. These ...

  • 11 August 2021
  • 2 min read

Turn customer interactions into Playbooks with Cognigy.AI v4.7

The latest Cognigy.AI v4.7 allows users to create Playbooks directly from the tr...

  • 28 July 2021
  • 1 min read

Definitions

Useful terms from our glossary

We compiled the most crucial terms in regards to Conversational AI & Automation in our Glossary. Come and check it out.

Conversational AI

Interactive Voice Response (IVR)

Hyper Automation

Low-Code

Machine Learning

Blog & Events

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Check recent posts

Whether you’re looking for thought leadership content in Customer Service Automation or core Conversational AI concepts, view our latest blog posts. 

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Our Events

Meet the Cognigy Team on tour, at virtual or in person events, webinars, conferences or trainings sessions. 

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