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The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
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See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Get to know Cognigy.AI and learn how to build Virtual Agents at scale - faster, easier and more powerful than ever.
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Keep up with the fast-changing world of Conversational AI and customer service automation in our official blog.
Consumers love the convenience and ease of conversational UIs. They appreciate the natural flow of interaction - as long as it helps them achieve their goals. Unfortunately, traditional chat bots often force users...
Consumers love the convenience and ease of conversational UIs. They appreciate the natural flow of interaction - as long as it helps them achieve their goals. Unfortunately, traditional chat bots often force users...
Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users. When transactions are triggered ...
Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users. When transactions are triggered ...
Learn more about our technology & understand what your users say with patent-pending innovations and deep-learning algorithms that deliver industry-leading performance.
Get inspired by real-life showcases and inspirational work to learn what can be build using Cognigy.AI
Become a Cognigy.AI & Conversational AI expert and learn how to build amazing virtual agents lightning-fast.
Learn everything you need to know about Conversational AI & Cognigy.AI and become a certified voice and chatbot expert. Sign up to one of our free courses or start a certification program.
Join our on-site Cognigy.AI trainings in Duesseldorf, Germany, and learn how to enable all devices and applications to intelligently communicate with their users via naturally spoken or written dialog.
The Cognigy community is a place for discussion, collaboration and mutual support. Anyone can actively contribute to the community.
The Cognigy.AI Help Center will guide you to create your own Virtual Agents, with or without any prior bot building experience. Browse the knowledge base and connect with other users in our user community.
The Documentation is the go-to-point for developers looking to dive deep into the platform. The API documentation guides developers to extend Cognigy.AI with custom features and connections.
Our collection of tools and open source assets helps developers to speed up their projects and scale their Conversational AI initiatives across channels and use cases.
Use our installation guides if you choose to run Cognigy.AI in a dedicated environment.
Cognigy.AI comes with a powerful framework that allows to extend the platform's capabilities without losing the benefits of providing a graphical user interface for conversation design.
Extensions enable any developer to build JavaScript modules and expose them as Flow Nodes within Cognigy.AI. As a result, non-technical users can work with powerful custom integrations as easy and intuitve as with Cognigy.AI's native capabilities.
The necessary steps for implementing Extensions:
Cognigy.AI Extensions allow you to supercharge your digital ecosystem with the power of Conversational AI. Cognigy provides a number of ready-made Extensions under MIT license to speed up development and improve your time-to-ROI.
We compiled the most crucial terms in regards to Conversational AI & Automation in our Glossary. Come and check it out.
Whether you’re looking for thought leadership content in Customer Service Automation or core Conversational AI concepts, view our latest blog posts.
Meet the Cognigy Team on tour, at virtual or in person events, webinars, conferences or trainings sessions.
Cognigy has the largest Conversational AI Implementation Partner Network. Trained, educated and experienced to provide you the best project & implementation support.