Transform customer engagement with fully pre-trained AI Agents
Explore Enterprise AI Agents
AI Agent Manager
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
Read moreAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
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Careers
Help us achieve our vision with your talents and skills
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Cognigy Experience Summit (CXS)
The paramount event for AI visionaries and the Cognigy Community
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreAI Agent Manager
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
Read moreAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Cognigy Experience Summit (CXS)
The paramount event for AI visionaries and the Cognigy Community
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreConsumers are more AI-savvy than ever, and they expect intelligent, personalized, and effortless service experiences.
Cognigy's AI Agents, powered by cutting-edge Generative and Conversational AI, offer exceptional language understanding, empathy, and deep knowledge of your business and customers to deliver world-class service customers crave.
faster response time
increased net promoter score (NPS)
reduced average handling time (AHT)
Let customers take the wheel and decide when and how they engage with your service.
Engage with customers on their channel of choice and be available round-the-clock to assist them whenever they need help.
Cognigy's AI Agents are readily accessible on 30+ channels and can be deployed easily on any other preferred touchpoint via standard interfaces.
Deliver personalized and context-sensitive responses that match conversation history and customer sentiment.
By working with your CRM, our AI Agents can immediately identify where customers are in their journey, ensuring consistent experiences everywhere.
From rebooking, cancellation, and order status support to invoice requests, payment, and refunds, AI Agents assist customers in quickly and effectively executing transactions.
Beyond answering questions, they can anticipate customer needs and provide proactive assistance, elevating customer experience and boosting sales.
Ensure the quality of service for everyone and effectively navigate dynamic regulatory landscapes.
Cognigy Webchat conforms with state-of-the-art accessibility standards (WCAG, Section 508, etc.), empowering you to deliver a usable and inclusive experience for all individuals.
Save customers from daunting query repetition when switching between touchpoints. Seamlessly update your CRM with every interaction and resume the conversation thread on another channel – without losing any context.
Cognigy auto-converts content format to suit the specific channel and help you leverage the best of each communication medium.
AI Agents That Work for Your Business
Stay ahead of the competition by capturing dynamic customer and market needs - fast.
Cognigy AI Agents enable multilingual customer service and empower agents to communicate in any language from day one.
AI Agents can be quickly onboarded to work with your systems and learn about your processes and services. Get a head start with our extensive suite of 100+ prebuilt integrations.
Deploy your AI Workforce instantly across various digital and messaging channels. Webchat, WhatsApp, Facebook Messenger, LINE, iMessage - you name it.
Deliver rich conversational experiences by seamlessly blending text, visuals, and multimedia in a single interaction.
“Cognigy.AI empowers our business users and developers to build advanced, multi-lingual Virtual Agents that feature complex self-service at scale.”
Nick Allgaier, Product Manager "Digital Assistants", Lufthansa Group
"Cognigy's AI Agent has exceeded our expectations, taking the lead in our customer communication. It manages multiple chat conversations at once, allowing us to handle the challenges of annual growth and operational fluctuations with ease."
Leonardo Declich, Director CX Transformation, Frontier Airlines
“Cognigy helps our contact centers focus on increasing the quality of the conversations rather than juggling the masses.”
Mubarak Alharbi, Digital Experience General Manager, Mobily