AI Agents for Chat

Meet Customers Wherever They Are

Make it easy and convenient for customers to get the personalized support they need – instantly, anytime, on all digital and messaging channels.

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Say Goodbye to Broken Chatbots

Forget about frustrating chatbots that are slow to respond and not up to the mark. 

Cognigy turns self-service into an effortless, omnichannel, and personal experience that fulfills customers’ needs in a single interaction.

Powered by Generative and Conversational AI, our AI Agents deliver unparalleled language understanding and empathy.

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99.5%

faster response time

+37%

increased net promoter score (NPS)

68%

reduced average handling time (AHT)

Instant Support on Your Customers’ Terms

Let customers take the wheel and decide when and how they engage with your service.

Omnipresent

Omnipresent

Interact with customers on their channel of choice. Cognigy's AI Agents are readily available on 30+ channels and can be easily deployed on any other preferred touchpoint via standard interfaces.

Personalized

Personalized

Immediately identify customers and where they are in their journey. AI Agents can work with your CRM to pull in relevant context, delivering personalized and consistent experiences everywhere.

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Transaction-Ready

From re-booking, cancellation, and order status support to invoice requests, payment, and refunds, AI Agents enable your customers to solve their queries quickly and effectively.

Timely

Timely

Offer round-the-clock availability to help customers exactly when it matters. Go beyond reactive support to deliver proactive customer service at scale.

Truly Omnichannel Customer Service

Save customers from daunting query repetition when switching between touchpoints. Seamlessly update your CRM with every interaction and resume the conversation thread on another channel – without losing any context. 

Cognigy auto-converts content format to suit the specific channel and help you leverage the best of each communication medium.

Omnichannel
Omnichannel

Find the Exact Answer to Every Customer Query

Leveraging Large Language Models (LLM), our AI Agents can quickly absorb and process your enterprise knowledge to provide the most accurate answer to customer queries - every time.

Before Knowledge AI
After Knowledge AI
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AI Agents That Work for Your Business

Stay ahead of the competition by capturing dynamic customer and market needs - fast. 

 

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Fluent in 100+ Languages

Cognigy AI Agents enable multilingual customer service and empower agents to communicate in any language from day one.

Work with Your Tech Stack

AI Agents can be quickly onboarded to work with your systems and learn about your processes and services. Get a head start with our extensive suite of 100+ prebuilt integrations.

30+ Channel Connectors

Deploy your AI Workforce instantly across various digital and messaging channels. Webchat, WhatsApp, Facebook Messenger, LINE, iMessage - you name it. 

Rich Media Support

Take full advantage of multimedia in messaging channels such as galleries, audio messages, file attachments, adaptive cards and more.

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Lufthansa Group: Scale to Handle 16M+ Yearly Conversations

“Cognigy.AI empowers our business users and developers to build advanced, multi-lingual Virtual Agents that feature complex self-service at scale.” 

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Lufthansa

Nick Allgaier, Product Manager "Digital Assistants", Lufthansa Group

Frontier Airlines: Achieve Historical Low in AHT for 25M+ Passengers

"Cognigy's AI Agent has exceeded our expectations, taking the lead in our customer communication. It manages multiple chat conversations at once, allowing us to handle the challenges of annual growth and operational fluctuations with ease."

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Leonardo Declich, Director CX Transformation, Frontier Airlines

Mobily: 99.5% Faster Response Time across 8 social channels

“Cognigy helps our contact centers focus on increasing the quality of the conversations rather than juggling the masses.”

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Mobily

Mubarak Alharbi, Digital Experience General Manager, Mobily

Why Cognigy AI Agents

Prebuilt Solutions

trained by us and approved by you. Go live in a matter of weeks.

Best-in-Class AI

with native Large Language Model support for a human-like experience throughout.

Easy Knowledge Upgrade

via file uploads to deliver precise answers to any knowledge-based query.

360° Insights

into your AI workforce and customer service experiences.

Enterprise-Grade

Conversational AI platform proven by the world's most renowned tech analysts.

Recognized as Customers' Choice

with 98% recommendation rate.

Start your journey with the #1 Leader

A market leader with 98% of customers willing to recommend!

Cognigy Named a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms


Contact Center Leader

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Engage with Customers on any Channel

See AI Agents in action