Create an AI First Contact Center with Cognigy

Leverage AI Agents to Get More from yourGenesys Solution

Bring cutting edge Conversational and Generative AI to your enterprise with AI Agents by Cognigy and take the first step in your transition to an AI-first contact center .

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Bring the full power & potential of AI to your enterprise

Bridge the AI Gaps in Your Contact Center

Our native integration enables you to bring the latest innovations and advantages of AI to your existing telephony solutions to deliver consistent, automated self-service in the channels your customers expect. 

 

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Market Leading AI

AI is our core business, with a continuous release schedule and enterprise ready solutions to transform your customers’ experience.

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Enterprise Flexibility

Extensive enterprise integrations and flexible component choices like LLMs, NLU, STT and TTS to match your contact center.

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Faster Time to Value

Choose from ready to deploy AI Agents trained on your industry or our low-code platform to deliver solutions to customers faster.

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Service at Scale

End-to-end personalized self-service across all voice and digital channels, 24/7.

Choose AI Experts, not AI as an Extra

Cognigy brings all the power of Conversational and Generative AI to your existing contact center so you can take full advantage of the latest innovations, deploy AI Agents and support staff with Agent Copilot.

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Purpose Built Enterprise AI

AI is a foundational pillar of the modern contact center and too critical to rely on recently-developed add-ons. It doesn't take long to add the word AI to your offering, but it takes years to develop a market-leading solution which consistently leads the Magic Quadrant™. 

If you're not buying the best, why are you buying?

 

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Rich Media Support

Cognigy fully supports multimedia in messaging channels such as galleries, audio messages, file attachments and more.

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Agent Copilot for Voice & Digital

Proactive support for every agent on every interaction from voice to messaging and chat for consistent, accurate service.

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Two-way Call Metadata Exchange

Full exchange of metadata including things like customer number, order number or request type between your virtual agents and Genesys.

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Transcripts for Every Interaction

Understand every customer interaction with your virtual and human agents including handovers so agents receive full transcripts or call summaries.
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How Agent Copilot Transforms CX & AX in Genesys

Migration Made Easy by Uniting Cloud and Legacy Systems

Whether you’re migrating from or using another CCaaS or on-premises solution, Cognigy can sit in front, fully connected to your enterprise systems, and handle incoming voice and digital requests, providing a warm handover to human agents when necessary. 

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Fill Integration Gaps

Fill the integration gaps with on-premises systems and orchestrate data between on-premises and cloud-based systems.

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Get Started Now

Don't make customers and agents victim to the speed of legacy systems. Create satisfied customers immediately on the channels they need while other systems catch up.

 

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Go AI First

Create an AI-first contact center now with Conversational IVR, smart self-service and agent assistance to scale your customer satisfaction today. 

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Route Requests Anywhere

Cognigy can act as a middleman, routing requests to legacy and new systems so you can transition at your own pace.

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Cognigy and Genesys create a great customer experience by working seamlessly together.

AI Agents that Work Wherever You Do

Cognigy's AI Agents are designed to be agnostic, so you can seamlessly integrate your cloud and on-premises enterprise systems in the backend and serve the channels your customers use on the frontend. 

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Choose what you need

Plug Cognigy.AI into your existing agent desktop or get started with out-of-the-box Cognigy Live Agent. 

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Turnkey Extensions

Connect backend systems and agent desktop in a few clicks from a built-in marketplace.

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Ramp up Rapidly

Deploy Agent Copilot for real-time agent assistance on any service channels – voice or text. Explore Agent Copilot.

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An Analyst's View on Cognigy + Genesys Cloud

In the words of Dave Michels, respected industry analyst at TalkingPointz, Cognigy and Genesys Cloud are the ideal combination for next-gen CX. The combined solution enables Genesys customers to deliver an exceptional customer experience on chat and voice channels. Read the report to find out why.

Access Analyst Report
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Loved by Customers

Hear what they have to say

5.0

Reviewer Function:

Research and Development

Company Size:

30B + USD

Industry:

Transportation

Excellent Choice for Complex Conversational AI at Scale

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...

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5.0

Reviewer Function:

Software Development

Company Size:

<50M USD

Industry:

Healthcare and Biotech Industry

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.

"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...

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5.0

Reviewer Function:

Product Management

Company Size:

1B - 3B USD

Industry:

Telecommunication

Best Conversational AI Platform!

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."

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5.0

Reviewer Function:

Data and Analytics

Company Size:

30B + USD

Industry:

Retail

The Highly Interactive and Profitable Customer Interaction System

"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...

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5.0

Reviewer Function:

Customer Service and Support

Company Size:

500M - 1B USD

Industry:

Energy and Utilities

Bring Your Conversational AI Strategy To The Next Level With Less Code

We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."

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5.0

Reviewer Function:

Data and Analytics

Company Size:

1B - 3B USD

Industry:

Transportation

Most Flexible Conversation AI Platform

"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."

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