Build amazing customer and agent experiences by leveraging the power of two Gartner Magic Quadrant leaders: Cognigy and Genesys.
Together, they let you put automation and self-service at the heart of your contact center, ensuring a seamless, personalized customer journey across channels to deliver satisfaction at scale.
Build amazing customer and agent experiences by leveraging the power of two Gartner Magic Quadrant leaders: Cognigy and Genesys.
Together, they let you put automation and self-service at the heart of your contact center, ensuring a seamless, personalized customer journey across channels to deliver satisfaction at scale.
Scale Customer & Agent Satisfaction with Cognigy.AI
Seamless Interoperability for Seamless Experiences
Our native Genesys integration enables you to deliver consistent, automated self-service in the channels your customers expect.
Whether you run on-premises, in the cloud or are planning a migration to Genesys, Cognigy.AI sits on top of your tech stack and is designed to work with whatever you do. No rip and replace, ever.
Market Leading AI
We live and breathe AI, with new releases every two weeks and enterprise ready solutions to transform your customers’ experience.
Enterprise Flexibility
Extensive enterprise integrations and flexible component choices like NLU, STT and TTS to match your contact center.
Faster Time to Value
All the integrations you need and low-code builder means delivering solutions to customers faster.
Service at Scale
End-to-end personalized self-service across all voice and text channels, 24/7.
Our native integration allows you to seamlessly integrate AI into your Genesys solution and agent workspace. If your agents use Genesys within another workspace, such as Salesforce, Cognigy.AI works there too.
Enterprise Ready Conversational AI for Genesys
Cognigy fully supports multimedia in messaging channels such as galleries, audio messages, file attachments and more.
Full exchange of metadata including things like customer number, order number or request type between your virtual agents and Genesys.
Proactive support for every agent on every voice and text interaction for consistent, accurate service.
Understand every customer interaction with your virtual and human agents including handovers so agents receive full transcripts or call summaries.
Whether you’re migrating from another CCaaS solution or an on-premises installation like Avaya or Cisco, Cognigy can sit on top, routing communications incrementally to your new system to ease the transition period.
Fill the integration gaps with on-premises systems and orchestrate data between on-premises and cloud-based systems.
Don't make customers and agents victim to the speed of legacy systems. Create satisfied customers immediately on the channels they need while other systems catch up.
Create an AI-first contact center now with Conversational IVR, smart self-service and agent assistance to scale your customer satisfaction today.
Cognigy can act as a middleman, routing requests to legacy and new systems so you can transition at your own pace.
Cognigy.AI is designed to be agnostic, so you can seamlessly integrate your cloud and on-premises enterprise systems in the backend and serve the channels your customers use on the frontend. Our low-code editor makes orchestrating tasks among systems and automating service processes a breeze.
Plug Cognigy.AI into your existing agent desktop or get started with out-of-the-box Cognigy Live Agent.
Connect backend systems and agent desktop in a few clicks from a built-in marketplace.
Deploy Agent + Assist on any service channels – voice or text – without extensive training or coding knowledge. Explore Cognigy.AI.
