AI Agents for your Genesys Contact Center

Leverage AI Agents to Get More from your Genesys Solution

Build amazing customer and agent experiences by leveraging the power of two Gartner Magic Quadrant leaders: Cognigy and Genesys. 

Deliver exceptional customer service that is instant, personalized, in any language, and on any channel via AI Agents based on a combination of Generative and Conversational AI.

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Scale Customer & Agent Satisfaction with Cognigy.AI

Seamless Interoperability for Seamless Experiences

Our native Genesys integration enables you to deliver consistent, automated self-service in the channels your customers expect.

Whether you run on-premises, in the cloud or are planning a migration to Genesys, Cognigy.AI sits on top of your tech stack and is designed to work with whatever you do. No rip and replace, ever.

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Market Leading AI

We live and breathe AI, with new releases every two weeks and enterprise ready solutions to transform your customers’ experience.

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Enterprise Flexibility

Extensive enterprise integrations and flexible component choices like NLU, STT and TTS to match your contact center.

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Faster Time to Value

All the integrations you need and low-code builder means delivering solutions to customers faster.

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Service at Scale

End-to-end personalized self-service across all voice and text channels, 24/7.

Design & Deliver Better Customer Conversations in Genesys

Our native integration allows you to seamlessly integrate AI into your Genesys solution and agent workspace. If your agents use Genesys within another workspace, such as Salesforce, Cognigy.AI works there too.

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Enterprise Ready Conversational AI for Genesys

 

 

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Rich Media Support

Cognigy fully supports multimedia in messaging channels such as galleries, audio messages, file attachments and more.

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Two-way Call Metadata Exchange

Full exchange of metadata including things like customer number, order number or request type between your virtual agents and Genesys.

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Agent Assistance for Voice & Chat

Proactive support for every agent on every voice and text interaction for consistent, accurate service.

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Transcripts for Every Interaction

Understand every customer interaction with your virtual and human agents including handovers so agents receive full transcripts or call summaries.
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Migration Made Easy by Uniting Cloud and Legacy Systems

Whether you’re migrating from another CCaaS solution or an on-premises installation like Avaya or Cisco, Cognigy can sit on top, routing communications incrementally to your new system to ease the transition period. 

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Fill Integration Gaps

Fill the integration gaps with on-premises systems and orchestrate data between on-premises and cloud-based systems.

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Get Started Now

Don't make customers and agents victim to the speed of legacy systems. Create satisfied customers immediately on the channels they need while other systems catch up.

 

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Go AI First

Create an AI-first contact center now with Conversational IVR, smart self-service and agent assistance to scale your customer satisfaction today. 

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Route Requests Anywhere

Cognigy can act as a middleman, routing requests to legacy and new systems so you can transition at your own pace.
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AI Agents that Work Wherever You Do

Cognigy's AI Agents are designed to be agnostic, so you can seamlessly integrate your cloud and on-premises enterprise systems in the backend and serve the channels your customers use on the frontend. 

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Choose what you need

Plug Cognigy.AI into your existing agent desktop or get started with out-of-the-box Cognigy Live Agent. 

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Turnkey Extensions

Connect backend systems and agent desktop in a few clicks from a built-in marketplace.

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Ramp up Rapidly

Deploy Agent Copilot for real-time agent assistance on any service channels – voice or text. Explore Agent Copilot.

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Loved by Customers

Hear what they have to say

5.0

Reviewer Function:

Research and Development

Company Size:

30B + USD

Industry:

Transportation

Excellent Choice for Complex Conversational AI at Scale

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...

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5.0

Reviewer Function:

Software Development

Company Size:

<50M USD

Industry:

Healthcare and Biotech Industry

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.

"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...

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5.0

Reviewer Function:

Product Management

Company Size:

1B - 3B USD

Industry:

Telecommunication

Best Conversational AI Platform!

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."

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5.0

Reviewer Function:

Data and Analytics

Company Size:

30B + USD

Industry:

Retail

The Highly Interactive and Profitable Customer Interaction System

"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...

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5.0

Reviewer Function:

Customer Service and Support

Company Size:

500M - 1B USD

Industry:

Energy and Utilities

Bring Your Conversational AI Strategy To The Next Level With Less Code

We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."

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5.0

Reviewer Function:

Data and Analytics

Company Size:

1B - 3B USD

Industry:

Transportation

Most Flexible Conversation AI Platform

"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."

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The GARTNER PEER INSIGHTS Logo and GARTNER PEER INSIGHTS are trademarks and service marks of Gartner, Inc. and/or its affiliates and are used herein with permission. Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. 

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