AI & LLMs
Agentic AI
Knowledge AI
NLU
Generative AI
Experience Orchestration
AI Agent Studio
Multimodal CX
Voice Connectivity
Insights & Analytics
Agent Augmentation
Live Chat
Agent Copilot
AI & LLMs
Agentic AI
Knowledge AI
NLU
Generative AI
Experience Orchestration
AI Agent Studio
Multimodal CX
Voice Connectivity
Insights & Analytics
Agent Augmentation
Live Chat
Agent Copilot
Legacy IVR solutions grapple with lengthy, inefficient navigation and impersonal interactions.
Cognigy's Voice AI Agents bring conversational and routing intelligence to your contact center to create smoother customer journeys, elevate engagement, and increase first-call resolution.
customer satisfaction with outbound Voice AI service
coverage of private customer voice calls within 7 months
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Frictionless Phone Experiences at Scale
Understand what customers want and give them the shortest path to resolution. Prioritize and route calls in an instant to recognize easy self-service opportunities or critical inquiries that require immediate agent attention.
Powered by Generative and Conversational AI, our Voice AI Agents can understand users and deliver the right answer - all in natural language.
Serve your customers when they need it the most. With Voice AI Agents on the frontline, enable seamless self-service that cuts unnecessary wait time and resolves issues on first contact.
When customers have time-sensitive and complex queries, AI Agents instantly capture their requirements and route them to the best-suited available agent, including the context.
Go beyond reactive support and anticipate customer needs before they know it. Proactively follow up on query resolution or deliver tailored product offers at scale.
Handle high-volume phone queries and accelerate resolution – all while building a personal connection. Craft natural-sounding interactions like never before with Voice AI Agents that speak over 100 languages.
Gain a competitive edge with the next generation of AI Workforce that works for your business.
With Cognigy, deliver personalized and empathetic responses tailored to each conversation. Effectively measure customer sentiment to track service quality and optimize processes with targeted routing.
Our Voice AI Agents can speak over 100 languages fluently and empower your support team with real-time translation, helping your business deliver global service and grow.
Elevate CX and fast-track resolution by tapping into multimodal interactions. Allow customers to easily capture photos, share locations, execute payments, submit signatures and more.
to bring hyper-personalized and empathetic conversations to life
for the most accurate speech recognition and ultra-realistic voices.
trained by us and approved by you. Go live in a matter of weeks.
for both a big picture and granular view of your customer journeys.
Conversational AI platform proven by the world's most renowned tech analysts.
with 98% recommendation rate.