Cognigy Blog

There is no better place to keep up with the fast-changing world of Conversational AI.

Product Blog

Convert Branch to Flow, Knowledge Extraction & more with Cognigy.AI v4.26

As Virtual Agents expand in size and intricacy, Flows can grow quite big. With Cognigy.AI 4.26 it is now easie...

How Conversational AI is Driving Innovation in the Utilities Sector

Customer service needs from the utility sector are typically both sporadic and urgent. Someone needs service t...

How the Travel and Hospitality Sector is Transforming the Customer Experience for Good

The travel and leisure sector has necessarily transformed over the past two years in response to brutal restri...

Improved Extension Handling & More With Cognigy.AI v4.25

Version 4.25 of Cognigy.AI adds the possibility to update an Extension in the agent.

Best Practices for Building a Deployment Pipeline

Building efficient and reliable deployment pipelines is critical to compile, build and deploy your Virtual Age...

Conversational AI for the Insurance Industry

Insurance was one of the last hyper-personalized financial products, a place where consumers expected to have ...

Server-Side Playbook Execution & More with Cognigy.AI v4.24

This release of Cognigy.AI adds the ability to execute Playbooks server-side. We added new RESTful API Endpoin...

Faster Time to Market With Solution Accelerators

Great voice and chatbots come with a unique conversation design to provide the best possible service experienc...

The Next Generation of Chatbot is a Proactive Agent

Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...

Updated Agent Templates & more delivered with Cognigy.AI v4.23

This release of Cognigy.AI contains updated templates for our Agent creation wizard. We have updated and enhan...

Partner Spotlight: Roboyo

We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

What Does AI Stand For?

What does AI stand for and how can it improve your customer service offerings?

More Features for Snapshots, Performance Boost & more with Cognigy.AI v4.22

Cognigy.AI v4.22 adds the ability to override the Connections of a Snapshot with those of the Agent via an End...

How-to Guide: Working with Intent Hierarchies

Intent Hierarchies can be used to resolve Intent conflicts and they can also make every developer's life easie...

How do AI Chatbots Work?

How AI chatbots can improve your customer experience The age of the artificially intelligent chatbot has arriv...

Improved Usability for Intent Creation & more with Cognigy.AI v4.21

The latest release of Cognigy.AI, v4.21 makes adding training data faster than ever: After entering an example...

Watch our Cognigy.AI Q1 2022 Release Webinar

This webinar presents the latest enhancements of Cognigy.AI in Q1 2022. It covers new features and improvement...

Conversational AI in 2022: A Look Ahead

How Conversational AI Will Accelerate Digital Transformation for Customer Service in 2022 Putting the customer...

Ability to Merge Cognigy Packages & more with Cognigy.AI v4.20

Cognigy.AI 4.20 comes doped with improvements that’ll elevate your bots to live the high life. We’ve added som...

Interview: Hyperautomation powered by Cognigy.AI and SAP CX Service Cloud

While the impressive automation achievements in recent years were mainly driven by structured business process...

Cognigy recognized as a Leader in the 2022 Gartner® Magic Quadrant™

We are honored to be named a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Plat...

More Administrative Control with Cognigy.AI v4.19

The latest release of Cognigy.AI, v4.19 includes a new feature "Last Activity Tracking". This functionality en...

Cognigy Expands International Partner Team, Hires Tech Leader Ralf Wiesmann

Ralf Wiesmann joins the AI provider as the Vice President Strategic Partnerships, bringing 25+ years of expert...

The Ultimate Guide to Cognigy NLU Training

Many of our customers have utilized the Intent feedback analyzer to continuously improve their NLU models with...

Partner Spotlight: BluePrism

We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

Enhanced Accessibility & more with Cognigy.AI v4.18

The newest release of Cognigy.AI, v4.18 comes with a slew of enhancements that elevate the usability and funct...

Partner Spotlight: Valantic

We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

Streamline Contact Center Integration using Agent Handover

The human agent handover is one of the key aspects of bot implementation into the business processes as it sea...

Cognigy.AI v4.17 with extended "Handover to Agent" capabilities & more

The latest release of Cognigy.AI, v4.17, comes with a new Flow Node "Handover to Agent". This Node allows user...

Cognigy's Universal Language Understanding: A look into the AI black box

Multi-lingual ability in humans is a familiar trait. More than half the world population speaks at least two l...

New Live Chat Integration with Salesforce

There are times when a user feels stuck in a conversation with a virtual agent or expresses a desire to speak ...

Cognigy.AI v4.16: Flow Node Search, new Flow Nodes and MUCH more!

The newest release of Cognigy.AI, v4.16 comes with a slew of powerful new features and enhancements that eleva...

Conversational AI & the Metaverse: The Future of Digital Interaction

Big Tech experts are predicting the coming of the next internet. According to myriads of blog posts by tech bu...

Partner Spotlight: Deutsche Telekom

We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

How to make your RFQ a success – a three-step process to evaluate the right conversational AI platform

Take a behind-the-scenes look at the RFQ process of a Fortune 500 company that is ranked in the top 50 globall...

Partner Spotlight: PIA UDG

We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

Watch our Cognigy.AI Q4 2021 Release Webinar

This webinar presents the latest enhancements of Cognigy.AI in Q4 2021. It covers new features and improvement...

Salesforce Service Cloud: Upload Files During a Live Chat

Chatbots are incredible automation tools that can streamline a variety of business processes. Still, regardles...

Partner Spotlight: „Bucher + Suter“

We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

Expert Mode for Transcript Explorer & more with Cognigy.AI v4.15

Cognigy.AI v4.15 now includes the ability to enable Expert Mode in the Transcript Explorer of Cognigy Insights...

Crafting Engaging Experiences using WhatsApp’s Interactive Messages

Users expect their experiences with brands to be fast and frictionless where they can access clear information...

The crucial role of explainable AI (XAI) in trustworthy AI applications

Along with its initiative to establish ethical guidelines for trustworthy AI (“Ethics guidelines for trustwort...

Cognigy.AI v4.14 adds new capabilites to Voice Gateway

The newest release of Cognigy.AI, v4.14, allows customers to activate asynchronous output handling in the Cogn...

Out now: Brand-new Cognigy Developer Documentation

A few days ago we launched our new product documentation which comes with a clean & modern layout and bund...

New Avaya CPaaS Endpoint & more with Cognigy.AI v4.13

The latest release of Cognigy.AI v4.13 comes with the new Avaya CPaaS Endpoint. It's a major overhaul of the o...

Cognigy Sessions: Deep Dive into Cognigy NLU

Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

Cognigy.AI v4.12 adds Localization for Extensions

The newest release of Cognigy.AI, v4.12, comes with an option to add the Localization for Extensions. This all...

Deploying a WhatsApp Chatbot within Minutes

One of the major elements of successful conversational AI projects is deploying the virtual agents to the righ...

Cognigy's Innovation Pillars: Powering Our Research-Driven Product Strategy

Innovation is at the core of a company's competitiveness. Driven by R&D it is a process that determines ho...

Enhanced capabilities for Insights & more with Cognigy.AI v4.11

Cognigy.AI v4.11 now includes the ability to apply custom themes to Cognigy Insights. Using this feature, the ...

Harness the Power of In-built Machine Translation

To deliver exceptional service experiences in a global market, businesses must understand and speak the langua...

Cognigy.AI v4.10 adds a New Node to Request a Rating

A new Flow Node "Request Rating" has been added to Cognigy.AI v4.10. Using this Node, you can ask end users to...

Supercharge your RPA with Conversational AI

This article was first published on Luxatia International.  Join us in Berlin for the 4th World RPA & AI S...

Out now: Cognigy Insights & Machine Translation

We're excited to announce that our new components, Cognigy Insights and Inbuilt Machine Translation, are avail...

The Next Chapter in Customer Service Automation

In its short time span, how has Conversational AI already evolved and how is it transforming customer service ...

Watch our latest Release Webinar: Cognigy Insights & Inbuilt Machine Translation

If you didn't have a chance to watch our latest Cognigy.AI Release webinar live on August 24, this is definite...

Cognigy.AI v4.9 adds new Extension capabilities

The newest release of Cognigy.AI, v4.9, comes with an embed code for the Webchat Widget. This allows web devel...

Using Cognigy.AI Extensions to Build Native Payment Integration

Payment integration is an essential component for many conversational AI applications. It enables powerful, tr...

Enhanced Intent Training workflows with Cognigy.AI v4.8

Cognigy.AI v4.8 comes with an advanced set of filters for Intent Trainer. These filters allow bot designers to...

Intent Analyzer for AI-supported NLU model creation

Voice and chatbots are only as smart as we train them to be. Therefore, one of the most critical steps in the ...

Turn Customer Interactions into Playbooks With Cognigy.AI v4.7

The latest Cognigy.AI v4.7 allows users to create Playbooks directly from the transcript stored in Contact Pro...

Data Training Made Easy With Cognigy.AI & Chatito

Sufficient and correct Training data is one of the most vital ingredients of every successful conversational A...

How Conversational AI Is Driving the Future of IT Service Desk

The IT support industry is a relatively novel one, seeing massive growth and gains throughout the 1990s and 20...

Improved Voicebot Handling with Cognigy.AI v4.6

Cognigy.AI v4.6 comes with better support for business users designing voice experiences: Voice Gateway messag...

Cognigy.AI v4.5: More Power for Cognigy Packages

Cognigy.AI v4.5 brings new features that extend Cognigy.AI's capabilities to handle export and import packages...

Cognigy Sessions: Dive deep into Cognigy.AI Extensions

Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

Why an AI-Powered Contact Center Will Never Replace Human Agents

As AI expands into and improves every aspect of customer service, you’ll hear about growing concerns that it w...

Revamped Intent Trainer & more with Cognigy.AI v4.4

We just launched Cognigy.AI v4.4, delivering once again an amazing list of improvements & new features.

Watch our Cognigy.AI v4.3 Release Webinar

Watch our short & crisp Cognigy.AI version 4.3 release webinar to get an overview of the latest additions ...

Contact Center vs. Call Center: Understanding the Differences

We often use these two terms interchangeably, but there are some key differences between a contact center vs. ...

How Five Companies Use Conversational AI to Enhance Their CX

Things like powerful robots and IBM’s supercomputer tend to come to mind when thinking about artificial intell...

Cognigy.AI v4.3: Cognigy Functions and MUCH more!

Cognigy proudly presents: Cognigy.AI v4.3 with a massive list of powerful new features and improvements. Here ...

What Your Customers Really Think About Customer Service Automation

Perhaps the most popular current use of artificial intelligence (AI) in the customer contact environment is in...

How Conversational AI Detect Emotions With Sentiment Analysis

Imagine a conversation between a disappointed customer and a customer service representative: 

Managing Customer Expectations in the Age of Artificial Intelligence

Modern consumers crave immediacy. With technology like artificial intelligence (AI) and chatbots gaining groun...

Where Does AI Fit in Your Contact Center Strategy?

Artificial intelligence may still seem a long way away from affecting our lives, but it already has a consider...

Semantic Versioning for Cognigy.AI

At Cognigy, we always aim to speed up the time-to-market for new features, improvements, and fixes. We update ...

Cognigy.AI v4.2 Brings Native Gmail, O365 Integration & More

Cognigy.AI version 4.2 introduces a number of new features & various improvements. Here are some of the hi...

Chatbots vs. Conversational AI: Is There a Difference?

AI technology is advancing rapidly, and it's now possible to create conversational virtual agents that can und...

Cognigy.AI v4.1.6 with Embedded Rich-text Editor for Automated Emails

The brand new version 4.1.6 introduces numerous improvements & new features to Cognigy.AI.

Cognigy Sessions: Building a Phone Bot with Voice Gateway

Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

"Hi, Can You Help Me Build a Conversational Automation Strategy?"

Undertaking conversational automation without a well-thought-out plan could be a mistake that undermines the s...

Why Your Customers Get Upset and What You Can Do to Fix It

Customer experience is a hot topic, and as we move forwards will become the competitive edge. Some companies a...

Cognigy.AI v4.1.5 with Usability Improvements

Once again, the newest release of Cognigy.AI, v4.1.5, comes with a number of amazing improvements to your favo...

The Intelligent Voice and Chatbot Revolution

Voice bot and chatbot technology has reached an interesting phase. More and more companies use it, but at the ...

6 Tips to Reduce Customer Waiting Time With AI

Figuring out how to reduce customer waiting time can ensure you retain loyal customers by addressing their con...

How Conversational AI Impacts Customer Service - Analyst Review

Conversational artificial intelligence (AI) is a topic that research analysts are watching avidly, particularl...

Cognigy.AI v4.1.4 with new NLU capabilites

Cognigy.AI v4.1.4 brings various improvements to your favorite Conversational AI platform. Among the newly rel...

Introducing Cognigy Sessions: Deep Dive Conversational AI

As a low-code platform, Cognigy.AI enables technical and non-technical users to deploy voice and chatbots in a...

What Does a Career in AI Look Like? Our Head of AI Shares His Thoughts

Dominik Seisser is a senior AI practitioner and expert for Natural Language Understanding (NLU). In his recent...

3 Benefits of AI in Customer Service That Enhance Processes

Think about how much of your day involved some form of AI in customer service and support.

Cognigy CLI 0.6.7 adds Translation Features

The Cognigy CLI (Command Line Interface) [see Github for code] is a set of tools which Cognigy Developers can ...

Cognigy.AI v4.1.3 brings Question Escalations

Cognigy.AI v4.1.3 comes jam-packed with amazing new features to enable our users to build more natural convers...

Dealing With Unhappy Customers During the Holiday Rush Using AI

The joy of the holidays means kindness, pleasant exchanges, and well wishes - unless you work in customer serv...

New Cognigy.AI Training Videos Released

The Cognigy.AI Help Center enables teams to build their projects with step-by-step guides, tutorials, and much...

Cognigy.AI v4.1.2 with Improved WebchatWidget

Cognigy.AI v4.1.2 (see Release Notes) introduces an improved WebchatWidget, better support for large assets an...

4 Tips for Personalized Customer Service With Automation

Customer service automation has become a must-have for enterprises. With automation, you can ensure engaging, ...

What is Conversation Design & Why It Matters in Conversational AI

In a nutshell, conversation design allows computers and artificial intelligence to converse and hold casual co...

How Henkel Helps Households Achieve Cleaner Living With Conversational AI

Our vision with Cognigy.AI is to help enterprises embrace Conversational AI and automation to build and outsta...

"Hey Cognigy, What's Next for Conversational AI?" Predictions for 2021

2020 was a year for the ages across industries worldwide. The pandemic exposed communication weaknesses and sh...

[Infographic] Omnichannel vs Multichannel Contact Center for Outstanding CX

There's nothing wrong with communicating with your customers through traditional phone or email channels. But ...

New Flow Nodes Available with Cognigy.AI v4.1.1

Cognigy.AI v4.1.1 (see Release Notes) brings new Flow Nodes, improved user management, usability enhancements ...

Your 2021 Guide to Intelligent Call Routing System

Since call centers came into being, sometime in the 1900s, callers have consistently been complaining about th...

How ARAG Leverages Conversational AI

For several years ARAG has worked with Cognigy.AI to drive service excellence and process automation. Dr. Ina ...

Cognigy.AI v4.1.0 adds In-Product Help and more

With the release of Cognigy.AI v4.1.0 (see Release Notes), we added exciting new features like In-Product Help...

10 Best Practices for Contact Center Automation You Can Implement Today

The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging w...

How to Improve First Call Resolution With Conversational AI

Customer experience (CX) has emerged as the single most crucial aspect of a buyer’s journey in 2020. By that m...

Benchmarking NLU Engines: A Comparison of Market Leaders

What makes a great Natural Language Understanding Engine? For starters, the ability to reliably identify the c...

Transforming Customer Service – What to Look for in a Conversational AI Tool

This article was originally published on The Magazine for Customer Service Managers and Professionals.

What’s the Difference Between Standard & Conversational IVR?

Even though customer service has become an omnichannel experience, 61% of the callers still prefer the good ol...

9 Questions To Ask Chatbot Vendors Before Selecting One

Looking at chatbots and automation? We've gathered the best 9 questions from our RFI template to ask potential...

Conversational AI in Insurance: The Future of Customer Service is Here

The nearly three-centuries old insurance industry has been somewhat slow in catching up with the digital age. ...

Give Your Contact Center an AI Boost With Cognigy Voice Gateway

In 2020, every industry has been facing never-seen-before issues that are leading to staff cuts, workload dist...

Will AI Replace Call Center Agents?

Call centers have always capitalized on new-age technologies to improve their operations and services, ranging...

Why the Time for RPA-Enabled Chatbots is Now

For too long, two powerful automation technologies have taken different paths in the enterprise. Robotic Proce...

Cognigy.AI v4: Our Most Advanced Conversational AI Platform Yet

Cognigy is proud to launch the most intuitive-to-use yet most powerful conversational AI tool on the market – ...

How Conversational AI Solves Customer Experience Challenges

Like all businesses, contact centers are under increasing pressure to do more with less. There is a need to re...

The First Step in Designing Your Conversational AI Roadmap

There are many different approaches to designing a roadmap for your technology investment. Do you want to tack...

From FAQs to Process Automation

Enterprises typically address Frequently Asked Questions (FAQs) in their first Conversational AI project. FAQs...

How to Use Conversational AI in Marketing (The Right Way)

Marketers face the same challenges across all sectors.: How to create the best customer experience along all p...

Conversational AI Use Cases to Inspire Your Own

Conversational AI stands for a natural and intuitive dialog between you as a human and a computer program eith...

Getting Started With Chatbots

Chatbots are among the cutting-edge technologies companies are discussing to implement. They can help your bus...

Chatbots & RPA: The Perfect Co-Workers

Chatbots are tasked with communicating with humans through a messaging interface, such as Facebook Messenger, ...

Adding Real Magic to VR Games With Voice AI Plugin for Unity

Imagine a game in which every character has its own personality and can have a meaningful, voice-based convers...

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