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There is no better place to keep up with the fast-changing world of Conversational AI.

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      Product Conversational AI

      Better Together: Generative AI and Conversational AI

      Learn about Generative AI and how combining it with Conversational AI can lead to advanced capabilities that o...

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      Product

      Powerful LLM Orchestration and More with Cognigy.AI v4.52

      Large Language Models are poised to unlock new levels of service experiences that are flexible, personalized, ...

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      Product

      Introducing Cognigy xApps: Reinvent Customer Engagement with Multimodal Journeys

      Picture this: You're driving along the highway when your car suddenly breaks down. You reach for your phone an...

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      Product

      Watch On-Demand: Cognigy.AI Tech Update Q2 2023

      Cognigy.AI Tech Update is back! With the AI world moving at a breakneck speed, we know it can be overwhelming ...

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      Product

      Advanced Call Analytics, Agent Assist Workspace, and More with Cognigy.AI v4.51

      Cognigy.AI v4.51 features a brand-new Call Dashboard in Cognigy Insights alongside the Agent Assist Workspace ...

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      Product

      From Native 8x8 Integration to Call Transcription with Cognigy.AI v4.50

      Contact centers often encounter integration obstacles that slow down their digital transformation endeavors. A...

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      Product

      Enhanced Email Security and More with Cognigy.AI v4.49

      With the release of v4.49, Cognigy.AI now supports OAuth2 authentication for Send SMTP Email and Email Notific...

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      Product

      3 Ways Cognigy Reduces Cloud Carbon Footprint for Greener AI

      As enterprises increasingly embrace AI to innovate and transform customer values, machine learning models have...

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      Product

      End-to-End CX Visibility with Live Agent Dashboard in Cognigy.AI v4.48

      With Cognigy.AI v4.48, we’re excited to introduce our brand-new Live Agent Dashboard that complements existing...

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      Product

      Scalable & Future-Proof CAI: Inside Cognigy.AI’s DevOps Architecture

      Conversational AI is a powerful tool for enterprises to automate routine tasks, provide round-the-clock suppor...

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      Product

      Added Speech Recognition Integration and More with Cognigy.AI v4.47

      Following Nuance integration in the previous release, Cognigy.AI v4.47 has added Soniox as the latest STT prov...

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      Product

      Native Nuance Integration and More with Cognigy.AI v4.46

      The latest release of Cognigy.AI once again introduces a host of notable improvements across the board. Withou...

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      Conversational AI Customer Service Automation Generative AI OpenAI

      Getting Started Guide: Generative AI Open Beta

      You may have seen that we recently announced the beginning of the open beta launch of our new Generative AI fe...

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      Conversational AI Customer Service Automation Contact Center

      How to Track & Improve Call Center Response Times

      Delivering an excellent customer experience (CX) is the top priority for every contact center. This unwavering...

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      Product

      Now On-Demand! Cognigy.AI Tech Update Q1 2023

      At Cognigy, we live and breathe AI with new releases every two weeks to bring state-of-the-art Conversational ...

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      Product

      Introducing Generative AI Features in Open Beta with Cognigy.AI v4.45

      With Cognigy.AI v4.45, we are thrilled to announce the open beta launch of our brand-new Generative AI feature...

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      Product

      Enriched Conversational Experiences and More with Cognigy.AI v4.44

      From the new Output Type support and Call Transfer option to more flexible Live Agent role management and a ne...

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      Partner Spotlight Contact Center

      Deloitte and Cognigy: Paving the Way for AI-Powered Customer Service Transformation

      Deloitte, a leading consulting company known for its strategic expertise, relies on Cognigy.AI as its preferre...

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      Product

      Handle Ambiguity with Intent Mapping Priority in Cognigy.AI v4.43

      The latest release of Cognigy.AI introduces the new Intent Mapping Priority feature to help you better manage ...

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      Product

      Your Ultimate Guide to Cloud Contact Center as a Service

      There's nothing better than realizing new tech’s full potential, whether that’s at home or in business. (Perso...

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      Product

      Improved Data Management in Insights and More with Cognigy.AI v4.42

      Cognigy.AI v4.42 features the addition of a new Data Expiration indicator in Cognigy Insights. It displays the...

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      Product

      Conversation Design 101: Tips, Templates, and Best Practices

      Human dialogues are dynamic and sophisticated in nature. Customers might reply to a question with another ques...

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      Conversational AI Customer Service Automation Contact Center

      7 Reasons ChatGPT Alone Can't Deliver the Customer Service You Need

      With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI....

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      Product

      Easier File Management in Live Agent and More with Cognigy.AI v4.41

      ‘Tis the season. From improved attachment handling to quicker and more fun bot building – we’re excited to bri...

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      Conversational AI

      Amazon is Killing Alexa, but the Future of Voice is Bright

      A recent article from Ars Technica details Alexa's years of failure. Surprised? Most people were. Yet, the fir...

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      Conversational AI Contact Center

      What Can Contact Center and CX Leadership Expect in 2023?

      We would need a crystal ball to have predicted the turmoil faced by contact center and CX leadership in the la...

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      Conversational AI Customer Service Automation Conversational IVR

      What’s the Difference Between Standard & Conversational IVR?

      If you analyzed every time a customer called support over the past several years, what do you think the most p...

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      Product

      11 Features That Make Cognigy.AI the Best Voice Platform for Contact Centers

      Building a voice bot is distinctly different from building a chat counterpart. Speech processing accuracy, an ...

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      Product

      Enhanced Step Explorer and More with Cognigy.AI v4.40

      With Cognigy.AI v4.40, the Step Explorer in Cognigy Insights has been improved to support larger amounts of da...

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      Conversational AI Contact Center

      Understanding the Benefits and Efficiencies of Omnichannel Contact Centers

      How AI Delivers a Brilliant Omnichannel Experience: Customer service automation has evolved many contact cente...

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      Product

      Agile Development with Flow Replication and More in Cognigy.AI v4.39

      The latest release of Cognigy.AI makes the process of repurposing your existing flows and resources faster and...

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      Conversational AI

      Avoid 10 Common Automation Mistakes When Using Conversational AI – Part II

      Summary: In part one, we looked at five of the ten most common automation mistakes organizations make when usi...

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      Product Conversational AI

      Avoid 10 Common Automation Mistakes When Using Conversational AI – Part I

      Summary: The benefits of automation are real, but the costs of doing it poorly are even more so. Since many co...

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      Product

      From Native Contact Center Integrations to Improved Queue Management with Cognigy.AI v4.38

      The release of Cognigy.AI v4.38 introduces robust features that drastically ease contact center integration wh...

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      Product

      Improved Usability and More with Cognigy.AI v4.37

      Cognigy.AI v4.37 delivers a number of usability enhancements across Virtual Agents, Live Agent and Insights.

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      Product

      13 Best Practices for Your Next Bot Building Project

      From conversation design and intent training to flow orchestration and administration, there are dozens of mov...

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      Product

      Data-Driven Resource Planning and More with Cognigy.AI v4.36

      There is so much in store with the release of Cognigy.AI v4.36 that we can’t wait to share with you. Without f...

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      Conversational AI Customer Service Automation Events Contact Center

      What’s Next in CX? 5 Highlights from CCW Europe 2022

      Summary: Last week, Cognigy exhibited at Customer Contact Week Europe in Amsterdam. The event saw contact cent...

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      Product

      Improved System Monitoring and More with Cognigy.AI v4.35

      With the release of Cognigy.AI v4.35, we are excited to announce some brand-new features alongside a host of p...

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      Product

      New UI Language Support and More with Cognigy.AI v4.34

      The release of v4.34 adds French as the new supported language for the Cognigy.AI User Interface besides the f...

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      Product

      How-to Guide: Extend Your Bot Availability and Functionality in MS Teams

      Wading through numerous business apps and systems only to search for a piece of information is tiresome and ki...

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      Conversational AI Contact Center

      Four Reasons why Customers Expect More from Contact Centers

      Summary: Customer service expectations have risen exponentially. While the pandemic has been blamed as a major...

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      Product

      Streamlined Locale Management and More with Cognigy.AI v4.33

      The release of Cognigy.AI v4.33 introduces an exciting feature that enables you to use the Intent model of a f...

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      Product

      How Conversational AI Detect Emotions With Sentiment Analysis

      Imagine a conversation between a disappointed customer and a customer service representative: 

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      Product

      Seamless Multilingual Voice Services Using Language Recognition

      For enterprises serving customers in various countries and regions, multilingual Virtual Agents are a powerful...

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      Product

      More Intuitive Insights Dashboards With Cognigy.AI v4.32

      Cognigy.AI v4.32 presents new information Tooltips for Cognigy Insights Dashboards to increase reporting trans...

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      Conversational AI

      How to use CAI to improve service level & end channel hopping

      Conversational Artificial Intelligence (CAI), or perhaps more clearly put conversational service automation ca...

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      Product

      Enhanced WhatsApp Experience & More With Cognigy.AI v4.31

      This release of Cognigy.AI adds support for rich media elements for the WhatsApp Endpoint. You can now output ...

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      Product

      Use Live Follow to Optimize Your Virtual Agent on the fly

      Providing flawless omnichannel experiences is the highest form of art when it comes to bot building. How can c...

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      Product

      Native WhatsApp Endpoint & more with Cognigy.AI v4.30

      Release v4.30 of Cognigy.AI features the new native WhatsApp Endpoint that makes it faster and simpler than ev...

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      Product

      Elevate Omnichannel CX With Native WhatsApp Endpoint

      Connected cross-channel experiences are at the heart of modern contact centers. Enabling your customers to com...

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      Product

      Improved Accessibility & More With Cognigy.AI v4.29

      This release of Cognigy.AI introduces wide-ranging usability enhancements on both the Cognigy.AI Virtual Agent...

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      Conversational AI

      What Customer Experience are you Delivering?

      Our fast-paced, tech-centered world has fostered the expectation of instant gratification. When we have questi...

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      Conversational AI Contact Center

      Transforming CX While Supporting Agents Through Conversational AI

      Employees are fleeing their jobs in search of a more fulfilling career. Why has this shift happened amid a glo...

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      Product

      Improved Transcript Explorer in Cognigy Insights & more with Cognigy.AI v4.28

      With the new version of Cognigy.AI, v4.28, users of Cognigy Insights have now more options for in-depth analys...

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      Conversational AI

      How Advances in AI Make for Happy Telecom Customers

      First, let's get it out there and acknowledge where your contact center is today and where it struggles to mee...

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      Product

      Efficient Regression Testing With new Playbook UI & More With Cognigy.AI v4.27

      Release 4.27 of Cognigy.AI adds a new user interface for inspecting Playbook Runs. This allows our customers t...

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      Conversational AI

      7 Tips for Improving Banking Customer Care with AI

      Retail banking customers demand and expect more from customer care than ever. Contact centers, handling millio...

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      Product

      Convert Branch to Flow & more with Cognigy.AI v4.26

      As Virtual Agents expand in size and intricacy, Flows can grow quite big. With Cognigy.AI 4.26 it is now easie...

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      Conversational AI

      How Conversational AI is Driving Innovation in the Utilities Sector

      Customer service needs from the utility sector are typically both sporadic and urgent. Someone needs service t...

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      Product

      Best Practices for Building a Deployment Pipeline

      Building efficient and reliable deployment pipelines is critical to compile, build and deploy your Virtual Age...

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      Conversational AI

      How the Travel and Hospitality Sector is Transforming the Customer Experience for Good

      The travel and leisure sector has necessarily transformed over the past two years in response to brutal restri...

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      Product

      Improved Extension Handling & More With Cognigy.AI v4.25

      Version 4.25 of Cognigy.AI adds the possibility to update an Extension in the agent.

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      Conversational AI

      Conversational AI for the Insurance Industry

      Insurance was one of the last hyper-personalized financial products, a place where consumers expected to have ...

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      Product

      Server-side Playbook Execution & More With Cognigy.AI v4.24

      This release of Cognigy.AI adds the ability to execute Playbooks server-side. We added new RESTful API Endpoin...

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      Product

      Faster Time to Market With Solution Accelerators

      Great voice and chatbots come with a unique conversation design to provide the best possible service experienc...

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      Conversational AI

      The Next Generation of Chatbot is a Proactive Agent

      Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...

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      Product

      Updated Agent Templates & more delivered with Cognigy.AI v4.23

      This release of Cognigy.AI contains updated templates for our Agent creation wizard. We have updated and enhan...

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      Conversational AI

      Partner Spotlight: Roboyo

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

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      Conversational AI

      What Does AI Stand For?

      What does AI stand for and how can it improve your customer service offerings?

      Read Now

      Product

      More Features for Snapshots, Performance Boost & more with Cognigy.AI v4.22

      Cognigy.AI v4.22 adds the ability to override the Connections of a Snapshot with those of the Agent via an End...

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      Product

      How-to Guide: Working with Intent Hierarchies

      Intent Hierarchies can be used to resolve Intent conflicts and they can also make every developer's life easie...

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      Conversational AI

      How do AI Chatbots Work?

      How AI chatbots can improve your customer experience The age of the artificially intelligent chatbot has arriv...

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      Product

      Improved Usability for Intent Creation & more with Cognigy.AI v4.21

      The latest release of Cognigy.AI, v4.21 makes adding training data faster than ever: After entering an example...

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      Product

      Watch our Cognigy.AI Q1 2022 Release Webinar

      This webinar presents the latest enhancements of Cognigy.AI in Q1 2022. It covers new features and improvement...

      Read Now

      Conversational AI

      Conversational AI in 2022: A Look Ahead

      How Conversational AI Will Accelerate Digital Transformation for Customer Service in 2022 Putting the customer...

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      Product

      Ability to Merge Cognigy Packages & more with Cognigy.AI v4.20

      Cognigy.AI 4.20 comes doped with improvements that’ll elevate your bots to live the high life. We’ve added som...

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      Customer Service Automation

      Interview: Hyperautomation powered by Cognigy.AI and SAP CX Service Cloud

      Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...

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      Product

      Cognigy recognized as a Leader in the 2022 Gartner® Magic Quadrant™

      We are honored to be named a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Plat...

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      Product

      More Administrative Control with Cognigy.AI v4.19

      The latest release of Cognigy.AI, v4.19 includes a new feature "Last Activity Tracking". This functionality en...

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      Conversational AI

      Cognigy Expands International Partner Team, Hires Tech Leader Ralf Wiesmann

      Ralf Wiesmann joins the AI provider as the Vice President Strategic Partnerships, bringing 25+ years of expert...

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      Product

      The Ultimate Guide to Cognigy NLU Training

      Many of our customers have utilized the Intent feedback analyzer to continuously improve their NLU models with...

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      Conversational AI

      Partner Spotlight: BluePrism

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

      Read Now

      Product

      Enhanced Accessibility & more with Cognigy.AI v4.18

      The newest release of Cognigy.AI, v4.18 comes with a slew of enhancements that elevate the usability and funct...

      Read Now

      Conversational AI

      Partner Spotlight: Valantic

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

      Read Now

      Product

      Streamline Contact Center Integration using Agent Handover

      The human agent handover is one of the key aspects of bot implementation into the business processes as it sea...

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      Product

      Cognigy.AI v4.17 with extended "Handover to Agent" capabilities & more

      The latest release of Cognigy.AI, v4.17, comes with a new Flow Node "Handover to Agent". This Node allows user...

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      Product

      Cognigy's Universal Language Understanding: A look into the AI black box

      Multi-lingual ability in humans is a familiar trait. More than half the world population speaks at least two l...

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      Product

      New Live Chat Integration with Salesforce

      There are times when a user feels stuck in a conversation with a virtual agent or expresses a desire to speak ...

      Read Now

      Product

      Cognigy.AI v4.16: Flow Node Search, new Flow Nodes and MUCH more!

      The newest release of Cognigy.AI, v4.16 comes with a slew of powerful new features and enhancements that eleva...

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      Conversational AI

      Conversational AI & the metaverse: the future of digital interaction

      Big Tech experts are predicting the coming of the next internet. According to myriads of blog posts by tech bu...

      Read Now

      Conversational AI

      Partner Spotlight: Deutsche Telekom

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

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      Conversational AI

      How to make your RFQ a success – a three-step process to evaluate the right conversational AI platform

      Take a behind-the-scenes look at the RFQ process of a Fortune 500 company that is ranked in the top 50 globall...

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      Conversational AI

      Partner Spotlight: PIA UDG

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

      Read Now

      Product

      Watch our Cognigy.AI Q4 2021 Release Webinar

      This webinar presents the latest enhancements of Cognigy.AI in Q4 2021. It covers new features and improvement...

      Read Now

      Product

      Salesforce Service Cloud: Upload Files During a Live Chat

      Chatbots are incredible automation tools that can streamline a variety of business processes. Still, regardles...

      Read Now

      Conversational AI

      Partner Spotlight: „Bucher + Suter“

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

      Read Now

      Product

      Expert Mode for Transcript Explorer & more with Cognigy.AI v4.15

      Cognigy.AI v4.15 now includes the ability to enable Expert Mode in the Transcript Explorer of Cognigy Insights...

      Read Now

      Product

      Crafting Engaging Experiences using WhatsApp’s Interactive Messages

      Users expect their experiences with brands to be fast and frictionless where they can access clear information...

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      Conversational AI

      The crucial role of explainable AI (XAI) in trustworthy AI applications

      Along with its initiative to establish ethical guidelines for trustworthy AI (“Ethics guidelines for trustwort...

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      Product

      Cognigy.AI v4.14 adds new capabilites to Voice Gateway

      The newest release of Cognigy.AI, v4.14, allows customers to activate asynchronous output handling in the Cogn...

      Read Now

      Product

      Out now: Brand-new Cognigy Developer Documentation

      A few days ago we launched our new product documentation which comes with a clean & modern layout and bund...

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      Product

      New Avaya CPaaS Endpoint & more with Cognigy.AI v4.13

      The latest release of Cognigy.AI v4.13 comes with the new Avaya CPaaS Endpoint. It's a major overhaul of the o...

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      Product

      Cognigy Sessions: Deep Dive into Cognigy NLU

      Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

      Read Now

      Product

      Cognigy.AI v4.12 adds Localization for Extensions

      The newest release of Cognigy.AI, v4.12, comes with an option to add the Localization for Extensions. This all...

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      Product

      Deploying a WhatsApp Chatbot within Minutes

      One of the major elements of successful conversational AI projects is deploying the virtual agents to the righ...

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      Conversational AI Enterprise

      Cognigy's Innovation Pillars: Powering Our Research-Driven Product Strategy

      Innovation is at the core of a company's competitiveness. Driven by R&D it is a process that determines ho...

      Read Now

      Product

      Enhanced capabilities for Insights & more with Cognigy.AI v4.11

      Cognigy.AI v4.11 now includes the ability to apply custom themes to Cognigy Insights. Using this feature, the ...

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      Product

      Harness the Power of In-built Machine Translation

      To deliver exceptional service experiences in a global market, businesses must understand and speak the langua...

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      Product

      Cognigy.AI v4.10 adds a New Node to Request a Rating

      A new Flow Node "Request Rating" has been added to Cognigy.AI v4.10. Using this Node, you can ask end users to...

      Read Now

      Conversational AI

      Supercharge your RPA with Conversational AI

      This article was first published on Luxatia International.  Join us in Berlin for the 4th World RPA & AI S...

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      Product

      Out now: Cognigy Insights & Machine Translation

      We're excited to announce that our new components, Cognigy Insights and Inbuilt Machine Translation, are avail...

      Read Now

      Customer Service Automation

      The Next Chapter in Customer Service Automation

      In its short time span, how has Conversational AI already evolved and how is it transforming customer service ...

      Read Now

      Product

      Watch our latest Release Webinar: Cognigy Insights & Inbuilt Machine Translation

      If you didn't have a chance to watch our latest Cognigy.AI Release webinar live on August 24, this is definite...

      Read Now

      Product

      Cognigy.AI v4.9 adds new Extension capabilities

      The newest release of Cognigy.AI, v4.9, comes with an embed code for the Webchat Widget. This allows web devel...

      Read Now

      Product

      Using Cognigy.AI Extensions to Build Native Payment Integration

      Payment integration is an essential component for many conversational AI applications. It enables powerful, tr...

      Read Now

      Product

      Enhanced Intent Training workflows with Cognigy.AI v4.8

      Cognigy.AI v4.8 comes with an advanced set of filters for Intent Trainer. These filters allow bot designers to...

      Read Now

      Product

      Intent Analyzer for AI-supported NLU model creation

      Voice and chatbots are only as smart as we train them to be. Therefore, one of the most critical steps in the ...

      Read Now

      Product

      Turn Customer Interactions into Playbooks With Cognigy.AI v4.7

      The latest Cognigy.AI v4.7 allows users to create Playbooks directly from the transcript stored in Contact Pro...

      Read Now

      Data Training Made Easy With Cognigy.AI & Chatito

      Sufficient and correct Training data is one of the most vital ingredients of every successful conversational A...

      Read Now

      Conversational AI

      How Conversational AI Is Driving the Future of IT Service Desk

      The IT support industry is a relatively novel one, seeing massive growth and gains throughout the 1990s and 20...

      Read Now

      Product

      Improved Voicebot Handling with Cognigy.AI v4.6

      Cognigy.AI v4.6 comes with better support for business users designing voice experiences: Voice Gateway messag...

      Read Now

      Product

      Cognigy.AI v4.5: More Power for Cognigy Packages

      Cognigy.AI v4.5 brings new features that extend Cognigy.AI's capabilities to handle export and import packages...

      Read Now

      Product

      Cognigy Sessions: Dive deep into Cognigy.AI Extensions

      Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

      Read Now

      Customer Service Automation

      Why an AI-Powered Contact Center Will Never Replace Human Agents

      As AI expands into and improves every aspect of customer service, you’ll hear about growing concerns that it w...

      Read Now

      Product

      Revamped Intent Trainer & more with Cognigy.AI v4.4

      We just launched Cognigy.AI v4.4, delivering once again an amazing list of improvements & new features.

      Read Now

      Product

      Watch our Cognigy.AI v4.3 Release Webinar

      Watch our short & crisp Cognigy.AI version 4.3 release webinar to get an overview of the latest additions ...

      Read Now

      Conversational AI

      Contact Center vs. Call Center: Understanding the Differences

      We often use these two terms interchangeably, but there are some key differences between a contact center vs. ...

      Read Now

      Conversational AI

      How Five Companies Use Conversational AI to Enhance Their CX

      Things like powerful robots and IBM’s supercomputer tend to come to mind when thinking about artificial intell...

      Read Now

      Product

      Cognigy.AI v4.3: Cognigy Functions and MUCH more!

      Cognigy proudly presents: Cognigy.AI v4.3 with a massive list of powerful new features and improvements. Here ...

      Read Now

      Customer Service Automation

      What Your Customers Really Think About Customer Service Automation

      Perhaps the most popular current use of artificial intelligence (AI) in the customer contact environment is in...

      Read Now

      Customer Service Automation

      Managing Customer Expectations in the Age of Artificial Intelligence

      Modern consumers crave immediacy. With technology like artificial intelligence (AI) and chatbots gaining groun...

      Read Now

      Conversational AI

      Where Does AI Fit in Your Contact Center Strategy?

      Artificial intelligence may still seem a long way away from affecting our lives, but it already has a consider...

      Read Now

      Product

      Semantic Versioning for Cognigy.AI

      At Cognigy, we always aim to speed up the time-to-market for new features, improvements, and fixes. We update ...

      Read Now

      Product

      Cognigy.AI v4.2 Brings Native Gmail, O365 Integration & More

      Cognigy.AI version 4.2 introduces a number of new features & various improvements. Here are some of the hi...

      Read Now

      Conversational AI

      Chatbots vs. Conversational AI: is there a difference?

      AI technology is advancing rapidly, and it's now possible to create conversational virtual agents that can und...

      Read Now

      Product

      Cognigy.AI v4.1.6 with Embedded Rich-text Editor for Automated Emails

      The brand new version 4.1.6 introduces numerous improvements & new features to Cognigy.AI.

      Read Now

      Product

      Cognigy Sessions: Building a Phone Bot with Voice Gateway

      Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

      Read Now

      Customer Service Automation

      "Hi, Can You Help Me Build a Conversational Automation Strategy?"

      Undertaking conversational automation without a well-thought-out plan could be a mistake that undermines the s...

      Read Now

      Customer Service Automation

      Why Your Customers Get Upset and What You Can Do to Fix It

      Customer experience is a hot topic, and as we move forwards will become the competitive edge. Some companies a...

      Read Now

      Product

      Cognigy.AI v4.1.5 with Usability Improvements

      Once again, the newest release of Cognigy.AI, v4.1.5, comes with a number of amazing improvements to your favo...

      Read Now

      Conversational AI

      The Intelligent Voice and Chatbot Revolution

      Voice bot and chatbot technology has reached an interesting phase. More and more companies use it, but at the ...

      Read Now

      Conversational AI

      6 Tips to Reduce Customer Waiting Time With AI

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