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Conversational AI Contact Center

How to Safely Use AI in Financial Services: The Power of Composite AI

AI is transforming customer service around the world, including in the financial services and insurance indust...

Conversational AI Contact Center

How & Why to Get Ahead of the 2025 European Accessibility Act with Cognigy

One in four EU citizens has some form of disability, and there are 9 months left until your digital customer s...

Conversational AI Customer Service Automation Contact Center

Contact Center Automation in Healthcare

Healthcare contact centers play a critical role in managing the rising burden of patient demand faced by healt...

Conversational AI Customer Service Automation Contact Center

Chatbots in Banking: Benefits & Examples

Experts in the banking industry can all agree that adapting to digital innovations is crucial to the success o...

Conversational AI Customer Service Automation Contact Center

Conversational AI in Banking: Benefits & Examples

The banking industry has already been transformed by digital evolution. Where it was once a highly traditional...

Conversational AI Customer Service Automation Contact Center

AI Chatbots in Travel: Benefits & Examples

The evolution of Artificial Intelligence (AI) has forever transformed the idea of the humble chatbot. What was...

Industries

Conversational AI in Retail: Benefits & Examples

The retail sector is no stranger to digital transformation. E-commerce has permanently changed the retail land...

Industries

Conversational AI for Travel: Benefits & Examples

In the often stressful and confusing world of travel, customers want to work with businesses that provide reas...

Contact Center

What is an AI-First Contact Center and Why It Matters

If doing the same thing led to a different outcome, the current contact center concept and setup would still b...

Industries

AI Agents: Transforming eCommerce & Retail Customer Service

Since the advent of digital commerce, the retail and eCommerce industries have been presented withamazing oppo...

Industries

Conversational AI in E-Commerce: Benefits & Examples

Though the concept of e-commerce is just a few decades old, it is arguably the most dynamic and innovative sec...

Industries

AI Chatbots for E-Commerce: Benefits & Examples

As an e-commerce retailer, you need to prioritize dealing with customer communication if you want to succeed. ...

Contact Center

From Trends to Transformation: The AI-First Contact Center

A convergence of technology, labor, business, and consumer trends is fundamentally reshaping customer service,...

Events

Conversational AI in Insurance: Benefits & Examples

Insurance has traditionally been a hyper-personalized industry, where consumers often expect to have a one-on-...