Cognigy Blog

There is no better place to keep up with the fast-changing world of Conversational AI.

    Search icon

    Back to all categories

      Search icon

      Product Blog

      Product

      Convert Branch to Flow, Knowledge Extraction & more with Cognigy.AI v4.26

      As Virtual Agents expand in size and intricacy, Flows can grow quite big. With Cognigy.AI 4.26 it is now easie...

      Read Now

      Conversational AI

      How Conversational AI is Driving Innovation in the Utilities Sector

      Customer service needs from the utility sector are typically both sporadic and urgent. Someone needs service t...

      Read Now

      Conversational AI

      How the Travel and Hospitality Sector is Transforming the Customer Experience for Good

      The travel and leisure sector has necessarily transformed over the past two years in response to brutal restri...

      Read Now

      Product

      Improved Extension Handling & More With Cognigy.AI v4.25

      Version 4.25 of Cognigy.AI adds the possibility to update an Extension in the agent.

      Read Now

      Product

      Best Practices for Building a Deployment Pipeline

      Building efficient and reliable deployment pipelines is critical to compile, build and deploy your Virtual Age...

      Read Now

      Conversational AI

      Conversational AI for the Insurance Industry

      Insurance was one of the last hyper-personalized financial products, a place where consumers expected to have ...

      Read Now

      Product

      Server-Side Playbook Execution & More with Cognigy.AI v4.24

      This release of Cognigy.AI adds the ability to execute Playbooks server-side. We added new RESTful API Endpoin...

      Read Now

      Product

      Faster Time to Market With Solution Accelerators

      Great voice and chatbots come with a unique conversation design to provide the best possible service experienc...

      Read Now

      Conversational AI

      The Next Generation of Chatbot is a Proactive Agent

      Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...

      Read Now

      Product

      Updated Agent Templates & more delivered with Cognigy.AI v4.23

      This release of Cognigy.AI contains updated templates for our Agent creation wizard. We have updated and enhan...

      Read Now

      Conversational AI

      Partner Spotlight: Roboyo

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

      Read Now

      Conversational AI

      What Does AI Stand For?

      What does AI stand for and how can it improve your customer service offerings?

      Read Now

      Product

      More Features for Snapshots, Performance Boost & more with Cognigy.AI v4.22

      Cognigy.AI v4.22 adds the ability to override the Connections of a Snapshot with those of the Agent via an End...

      Read Now

      Product

      How-to Guide: Working with Intent Hierarchies

      Intent Hierarchies can be used to resolve Intent conflicts and they can also make every developer's life easie...

      Read Now

      Conversational AI

      How do AI Chatbots Work?

      How AI chatbots can improve your customer experience The age of the artificially intelligent chatbot has arriv...

      Read Now

      Product

      Improved Usability for Intent Creation & more with Cognigy.AI v4.21

      The latest release of Cognigy.AI, v4.21 makes adding training data faster than ever: After entering an example...

      Read Now

      Product

      Watch our Cognigy.AI Q1 2022 Release Webinar

      This webinar presents the latest enhancements of Cognigy.AI in Q1 2022. It covers new features and improvement...

      Read Now

      Conversational AI

      Conversational AI in 2022: A Look Ahead

      How Conversational AI Will Accelerate Digital Transformation for Customer Service in 2022 Putting the customer...

      Read Now

      Product

      Ability to Merge Cognigy Packages & more with Cognigy.AI v4.20

      Cognigy.AI 4.20 comes doped with improvements that’ll elevate your bots to live the high life. We’ve added som...

      Read Now

      Customer Service Automation

      Interview: Hyperautomation powered by Cognigy.AI and SAP CX Service Cloud

      While the impressive automation achievements in recent years were mainly driven by structured business process...

      Read Now

      Product

      Cognigy recognized as a Leader in the 2022 Gartner® Magic Quadrant™

      We are honored to be named a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Plat...

      Read Now

      Product

      More Administrative Control with Cognigy.AI v4.19

      The latest release of Cognigy.AI, v4.19 includes a new feature "Last Activity Tracking". This functionality en...

      Read Now

      Conversational AI

      Cognigy Expands International Partner Team, Hires Tech Leader Ralf Wiesmann

      Ralf Wiesmann joins the AI provider as the Vice President Strategic Partnerships, bringing 25+ years of expert...

      Read Now

      Product

      The Ultimate Guide to Cognigy NLU Training

      Many of our customers have utilized the Intent feedback analyzer to continuously improve their NLU models with...

      Read Now

      Conversational AI

      Partner Spotlight: BluePrism

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

      Read Now

      Product

      Enhanced Accessibility & more with Cognigy.AI v4.18

      The newest release of Cognigy.AI, v4.18 comes with a slew of enhancements that elevate the usability and funct...

      Read Now

      Conversational AI

      Partner Spotlight: Valantic

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

      Read Now

      Product

      Streamline Contact Center Integration using Agent Handover

      The human agent handover is one of the key aspects of bot implementation into the business processes as it sea...

      Read Now

      Product

      Cognigy.AI v4.17 with extended "Handover to Agent" capabilities & more

      The latest release of Cognigy.AI, v4.17, comes with a new Flow Node "Handover to Agent". This Node allows user...

      Read Now

      Product

      Cognigy's Universal Language Understanding: A look into the AI black box

      Multi-lingual ability in humans is a familiar trait. More than half the world population speaks at least two l...

      Read Now

      Product

      New Live Chat Integration with Salesforce

      There are times when a user feels stuck in a conversation with a virtual agent or expresses a desire to speak ...

      Read Now

      Product

      Cognigy.AI v4.16: Flow Node Search, new Flow Nodes and MUCH more!

      The newest release of Cognigy.AI, v4.16 comes with a slew of powerful new features and enhancements that eleva...

      Read Now

      Conversational AI

      Conversational AI & the Metaverse: The Future of Digital Interaction

      Big Tech experts are predicting the coming of the next internet. According to myriads of blog posts by tech bu...

      Read Now

      Conversational AI

      Partner Spotlight: Deutsche Telekom

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

      Read Now

      Conversational AI

      How to make your RFQ a success – a three-step process to evaluate the right conversational AI platform

      Take a behind-the-scenes look at the RFQ process of a Fortune 500 company that is ranked in the top 50 globall...

      Read Now

      Conversational AI

      Partner Spotlight: PIA UDG

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

      Read Now

      Product

      Watch our Cognigy.AI Q4 2021 Release Webinar

      This webinar presents the latest enhancements of Cognigy.AI in Q4 2021. It covers new features and improvement...

      Read Now

      Product

      Salesforce Service Cloud: Upload Files During a Live Chat

      Chatbots are incredible automation tools that can streamline a variety of business processes. Still, regardles...

      Read Now

      Conversational AI

      Partner Spotlight: „Bucher + Suter“

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

      Read Now

      Product

      Expert Mode for Transcript Explorer & more with Cognigy.AI v4.15

      Cognigy.AI v4.15 now includes the ability to enable Expert Mode in the Transcript Explorer of Cognigy Insights...

      Read Now

      Product

      Crafting Engaging Experiences using WhatsApp’s Interactive Messages

      Users expect their experiences with brands to be fast and frictionless where they can access clear information...

      Read Now

      Conversational AI

      The crucial role of explainable AI (XAI) in trustworthy AI applications

      Along with its initiative to establish ethical guidelines for trustworthy AI (“Ethics guidelines for trustwort...

      Read Now

      Product

      Cognigy.AI v4.14 adds new capabilites to Voice Gateway

      The newest release of Cognigy.AI, v4.14, allows customers to activate asynchronous output handling in the Cogn...

      Read Now

      Product

      Out now: Brand-new Cognigy Developer Documentation

      A few days ago we launched our new product documentation which comes with a clean & modern layout and bund...

      Read Now

      Product

      New Avaya CPaaS Endpoint & more with Cognigy.AI v4.13

      The latest release of Cognigy.AI v4.13 comes with the new Avaya CPaaS Endpoint. It's a major overhaul of the o...

      Read Now

      Product

      Cognigy Sessions: Deep Dive into Cognigy NLU

      Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

      Read Now

      Product

      Cognigy.AI v4.12 adds Localization for Extensions

      The newest release of Cognigy.AI, v4.12, comes with an option to add the Localization for Extensions. This all...

      Read Now

      Product

      Deploying a WhatsApp Chatbot within Minutes

      One of the major elements of successful conversational AI projects is deploying the virtual agents to the righ...

      Read Now

      Conversational AI Enterprise

      Cognigy's Innovation Pillars: Powering Our Research-Driven Product Strategy

      Innovation is at the core of a company's competitiveness. Driven by R&D it is a process that determines ho...

      Read Now

      Product

      Enhanced capabilities for Insights & more with Cognigy.AI v4.11

      Cognigy.AI v4.11 now includes the ability to apply custom themes to Cognigy Insights. Using this feature, the ...

      Read Now

      Product

      Harness the Power of In-built Machine Translation

      To deliver exceptional service experiences in a global market, businesses must understand and speak the langua...

      Read Now

      Product

      Cognigy.AI v4.10 adds a New Node to Request a Rating

      A new Flow Node "Request Rating" has been added to Cognigy.AI v4.10. Using this Node, you can ask end users to...

      Read Now

      Conversational AI

      Supercharge your RPA with Conversational AI

      This article was first published on Luxatia International.  Join us in Berlin for the 4th World RPA & AI S...

      Read Now

      Product

      Out now: Cognigy Insights & Machine Translation

      We're excited to announce that our new components, Cognigy Insights and Inbuilt Machine Translation, are avail...

      Read Now

      Customer Service Automation

      The Next Chapter in Customer Service Automation

      In its short time span, how has Conversational AI already evolved and how is it transforming customer service ...

      Read Now

      Product

      Watch our latest Release Webinar: Cognigy Insights & Inbuilt Machine Translation

      If you didn't have a chance to watch our latest Cognigy.AI Release webinar live on August 24, this is definite...

      Read Now

      Product

      Cognigy.AI v4.9 adds new Extension capabilities

      The newest release of Cognigy.AI, v4.9, comes with an embed code for the Webchat Widget. This allows web devel...

      Read Now

      Product

      Using Cognigy.AI Extensions to Build Native Payment Integration

      Payment integration is an essential component for many conversational AI applications. It enables powerful, tr...

      Read Now

      Product

      Enhanced Intent Training workflows with Cognigy.AI v4.8

      Cognigy.AI v4.8 comes with an advanced set of filters for Intent Trainer. These filters allow bot designers to...

      Read Now

      Product

      Intent Analyzer for AI-supported NLU model creation

      Voice and chatbots are only as smart as we train them to be. Therefore, one of the most critical steps in the ...

      Read Now

      Product

      Turn Customer Interactions into Playbooks With Cognigy.AI v4.7

      The latest Cognigy.AI v4.7 allows users to create Playbooks directly from the transcript stored in Contact Pro...

      Read Now

      Data Training Made Easy With Cognigy.AI & Chatito

      Sufficient and correct Training data is one of the most vital ingredients of every successful conversational A...

      Read Now

      Conversational AI

      How Conversational AI Is Driving the Future of IT Service Desk

      The IT support industry is a relatively novel one, seeing massive growth and gains throughout the 1990s and 20...

      Read Now

      Product

      Improved Voicebot Handling with Cognigy.AI v4.6

      Cognigy.AI v4.6 comes with better support for business users designing voice experiences: Voice Gateway messag...

      Read Now

      Product

      Cognigy.AI v4.5: More Power for Cognigy Packages

      Cognigy.AI v4.5 brings new features that extend Cognigy.AI's capabilities to handle export and import packages...

      Read Now

      Product

      Cognigy Sessions: Dive deep into Cognigy.AI Extensions

      Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

      Read Now

      Customer Service Automation

      Why an AI-Powered Contact Center Will Never Replace Human Agents

      As AI expands into and improves every aspect of customer service, you’ll hear about growing concerns that it w...

      Read Now

      Product

      Revamped Intent Trainer & more with Cognigy.AI v4.4

      We just launched Cognigy.AI v4.4, delivering once again an amazing list of improvements & new features.

      Read Now

      Product

      Watch our Cognigy.AI v4.3 Release Webinar

      Watch our short & crisp Cognigy.AI version 4.3 release webinar to get an overview of the latest additions ...

      Read Now

      Conversational AI

      Contact Center vs. Call Center: Understanding the Differences

      We often use these two terms interchangeably, but there are some key differences between a contact center vs. ...

      Read Now

      Conversational AI

      How Five Companies Use Conversational AI to Enhance Their CX

      Things like powerful robots and IBM’s supercomputer tend to come to mind when thinking about artificial intell...

      Read Now

      Product

      Cognigy.AI v4.3: Cognigy Functions and MUCH more!

      Cognigy proudly presents: Cognigy.AI v4.3 with a massive list of powerful new features and improvements. Here ...

      Read Now

      Customer Service Automation

      What Your Customers Really Think About Customer Service Automation

      Perhaps the most popular current use of artificial intelligence (AI) in the customer contact environment is in...

      Read Now

      Product

      How Conversational AI Detect Emotions With Sentiment Analysis

      Imagine a conversation between a disappointed customer and a customer service representative: 

      Read Now

      Customer Service Automation

      Managing Customer Expectations in the Age of Artificial Intelligence

      Modern consumers crave immediacy. With technology like artificial intelligence (AI) and chatbots gaining groun...

      Read Now

      Conversational AI

      Where Does AI Fit in Your Contact Center Strategy?

      Artificial intelligence may still seem a long way away from affecting our lives, but it already has a consider...

      Read Now

      Product

      Semantic Versioning for Cognigy.AI

      At Cognigy, we always aim to speed up the time-to-market for new features, improvements, and fixes. We update ...

      Read Now

      Product

      Cognigy.AI v4.2 Brings Native Gmail, O365 Integration & More

      Cognigy.AI version 4.2 introduces a number of new features & various improvements. Here are some of the hi...

      Read Now

      Conversational AI

      Chatbots vs. Conversational AI: Is There a Difference?

      AI technology is advancing rapidly, and it's now possible to create conversational virtual agents that can und...

      Read Now

      Product

      Cognigy.AI v4.1.6 with Embedded Rich-text Editor for Automated Emails

      The brand new version 4.1.6 introduces numerous improvements & new features to Cognigy.AI.

      Read Now

      Product

      Cognigy Sessions: Building a Phone Bot with Voice Gateway

      Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

      Read Now

      Customer Service Automation

      "Hi, Can You Help Me Build a Conversational Automation Strategy?"

      Undertaking conversational automation without a well-thought-out plan could be a mistake that undermines the s...

      Read Now

      Customer Service Automation

      Why Your Customers Get Upset and What You Can Do to Fix It

      Customer experience is a hot topic, and as we move forwards will become the competitive edge. Some companies a...

      Read Now

      Product

      Cognigy.AI v4.1.5 with Usability Improvements

      Once again, the newest release of Cognigy.AI, v4.1.5, comes with a number of amazing improvements to your favo...

      Read Now

      Conversational AI

      The Intelligent Voice and Chatbot Revolution

      Voice bot and chatbot technology has reached an interesting phase. More and more companies use it, but at the ...

      Read Now

      Conversational AI

      6 Tips to Reduce Customer Waiting Time With AI

      Figuring out how to reduce customer waiting time can ensure you retain loyal customers by addressing their con...

      Read Now

      Conversational AI

      How Conversational AI Impacts Customer Service - Analyst Review

      Conversational artificial intelligence (AI) is a topic that research analysts are watching avidly, particularl...

      Read Now

      Product

      Cognigy.AI v4.1.4 with new NLU capabilites

      Cognigy.AI v4.1.4 brings various improvements to your favorite Conversational AI platform. Among the newly rel...

      Read Now

      Product

      Introducing Cognigy Sessions: Deep Dive Conversational AI

      As a low-code platform, Cognigy.AI enables technical and non-technical users to deploy voice and chatbots in a...

      Read Now

      Conversational AI

      What Does a Career in AI Look Like? Our Head of AI Shares His Thoughts

      Dominik Seisser is a senior AI practitioner and expert for Natural Language Understanding (NLU). In his recent...

      Read Now

      Conversational AI

      3 Benefits of AI in Customer Service That Enhance Processes

      Think about how much of your day involved some form of AI in customer service and support.

      Read Now

      Product

      Cognigy CLI 0.6.7 adds Translation Features

      The Cognigy CLI (Command Line Interface) [see Github for code] is a set of tools which Cognigy Developers can ...

      Read Now

      Product

      Cognigy.AI v4.1.3 brings Question Escalations

      Cognigy.AI v4.1.3 comes jam-packed with amazing new features to enable our users to build more natural convers...

      Read Now

      Conversational AI

      Dealing With Unhappy Customers During the Holiday Rush Using AI

      The joy of the holidays means kindness, pleasant exchanges, and well wishes - unless you work in customer serv...

      Read Now

      Product

      New Cognigy.AI Training Videos Released

      The Cognigy.AI Help Center enables teams to build their projects with step-by-step guides, tutorials, and much...

      Read Now

      Product

      Cognigy.AI v4.1.2 with Improved WebchatWidget

      Cognigy.AI v4.1.2 (see Release Notes) introduces an improved WebchatWidget, better support for large assets an...

      Read Now

      Customer Service Automation

      4 Tips for Personalized Customer Service With Automation

      Customer service automation has become a must-have for enterprises. With automation, you can ensure engaging, ...

      Read Now

      Conversational AI

      What is Conversation Design & Why It Matters in Conversational AI

      In a nutshell, conversation design allows computers and artificial intelligence to converse and hold casual co...

      Read Now

      Conversational AI

      How Henkel Helps Households Achieve Cleaner Living With Conversational AI

      Our vision with Cognigy.AI is to help enterprises embrace Conversational AI and automation to build and outsta...

      Read Now

      Conversational AI

      "Hey Cognigy, What's Next for Conversational AI?" Predictions for 2021

      2020 was a year for the ages across industries worldwide. The pandemic exposed communication weaknesses and sh...

      Read Now

      Customer Service Automation

      [Infographic] Omnichannel vs Multichannel Contact Center for Outstanding CX

      There's nothing wrong with communicating with your customers through traditional phone or email channels. But ...

      Read Now

      Product

      New Flow Nodes Available with Cognigy.AI v4.1.1

      Cognigy.AI v4.1.1 (see Release Notes) brings new Flow Nodes, improved user management, usability enhancements ...

      Read Now

      Customer Service Automation

      Your 2021 Guide to Intelligent Call Routing System

      Since call centers came into being, sometime in the 1900s, callers have consistently been complaining about th...

      Read Now

      Conversational AI

      How ARAG Leverages Conversational AI

      For several years ARAG has worked with Cognigy.AI to drive service excellence and process automation. Dr. Ina ...

      Read Now

      Product

      Cognigy.AI v4.1.0 adds In-Product Help and more

      With the release of Cognigy.AI v4.1.0 (see Release Notes), we added exciting new features like In-Product Help...

      Read Now

      Customer Service Automation

      10 Best Practices for Contact Center Automation You Can Implement Today

      The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging w...

      Read Now

      Customer Service Automation

      How to Improve First Call Resolution With Conversational AI

      Customer experience (CX) has emerged as the single most crucial aspect of a buyer’s journey in 2020. By that m...

      Read Now

      Product

      Benchmarking NLU Engines: A Comparison of Market Leaders

      What makes a great Natural Language Understanding Engine? For starters, the ability to reliably identify the c...

      Read Now

      Conversational AI Customer Service Automation

      Transforming Customer Service – What to Look for in a Conversational AI Tool

      This article was originally published on The Magazine for Customer Service Managers and Professionals.

      Read Now

      Customer Service Automation

      What’s the Difference Between Standard & Conversational IVR?

      Even though customer service has become an omnichannel experience, 61% of the callers still prefer the good ol...

      Read Now

      Customer Service Automation

      9 Questions To Ask Chatbot Vendors Before Selecting One

      Looking at chatbots and automation? We've gathered the best 9 questions from our RFI template to ask potential...

      Read Now

      Conversational AI

      Conversational AI in Insurance: The Future of Customer Service is Here

      The nearly three-centuries old insurance industry has been somewhat slow in catching up with the digital age. ...

      Read Now

      Product

      Give Your Contact Center an AI Boost With Cognigy Voice Gateway

      In 2020, every industry has been facing never-seen-before issues that are leading to staff cuts, workload dist...

      Read Now

      Customer Service Automation

      Will AI Replace Call Center Agents?

      Call centers have always capitalized on new-age technologies to improve their operations and services, ranging...

      Read Now

      Product

      Why the Time for RPA-Enabled Chatbots is Now

      For too long, two powerful automation technologies have taken different paths in the enterprise. Robotic Proce...

      Read Now

      Product

      Cognigy.AI v4: Our Most Advanced Conversational AI Platform Yet

      Cognigy is proud to launch the most intuitive-to-use yet most powerful conversational AI tool on the market – ...

      Read Now

      Customer Service Automation

      How Conversational AI Solves Customer Experience Challenges

      Like all businesses, contact centers are under increasing pressure to do more with less. There is a need to re...

      Read Now

      Conversational AI

      The First Step in Designing Your Conversational AI Roadmap

      There are many different approaches to designing a roadmap for your technology investment. Do you want to tack...

      Read Now

      Conversational AI

      From FAQs to Process Automation

      Enterprises typically address Frequently Asked Questions (FAQs) in their first Conversational AI project. FAQs...

      Read Now

      Conversational AI

      How to Use Conversational AI in Marketing (The Right Way)

      Marketers face the same challenges across all sectors.: How to create the best customer experience along all p...

      Read Now

      Conversational AI

      Conversational AI Use Cases to Inspire Your Own

      Conversational AI stands for a natural and intuitive dialog between you as a human and a computer program eith...

      Read Now

      Conversational AI

      Getting Started With Chatbots

      Chatbots are among the cutting-edge technologies companies are discussing to implement. They can help your bus...

      Read Now

      Conversational AI

      Chatbots & RPA: The Perfect Co-Workers

      Chatbots are tasked with communicating with humans through a messaging interface, such as Facebook Messenger, ...

      Read Now

      Product

      Adding Real Magic to VR Games With Voice AI Plugin for Unity

      Imagine a game in which every character has its own personality and can have a meaningful, voice-based convers...

      Read Now
      LOAD MORE

      Great job! You’re all caught upThumbs up

      Close

      Request a demo!