Cognigy Blog

There is no better place to keep up with the fast-changing world of Conversational AI.

Harness the Power of In-built Machine Translation

To deliver exceptional service experiences in a global market, businesses must understand and speak the langua...

Cognigy.AI v4.10 adds a New Node to Request a Rating

A new Flow Node "Request Rating" has been added to Cognigy.AI v4.10. Using this Node, you can ask end users to...

Supercharge your RPA with Conversational AI

This article was first published on Luxatia International.  Join us in Berlin for the 4th World RPA & AI S...

Out now: Cognigy Insights & Machine Translation

We're excited to announce that our new components, Cognigy Insights and Inbuilt Machine Translation, are avail...

The Next Chapter in Customer Service Automation

In its short time span, how has Conversational AI already evolved and how is it transforming customer service ...

Watch our latest Release Webinar: Cognigy Insights & Inbuilt Machine Translation

If you didn't have a chance to watch our latest Cognigy.AI Release webinar live on August 24, this is definite...

Cognigy.AI v4.9 adds new Extension capabilities

The newest release of Cognigy.AI, v4.9, comes with an embed code for the Webchat Widget. This allows web devel...

Using Cognigy.AI Extensions to Build Native Payment Integration

Payment integration is an essential component for many conversational AI applications. It enables powerful, tr...

Enhanced Intent Training workflows with Cognigy.AI v4.8

Cognigy.AI v4.8 comes with an advanced set of filters for Intent Trainer. These filters allow bot designers to...

Intent Analyzer for AI-supported NLU model creation

Voice and chatbots are only as smart as we train them to be. Therefore, one of the most critical steps in the ...

Turn Customer Interactions into Playbooks With Cognigy.AI v4.7

The latest Cognigy.AI v4.7 allows users to create Playbooks directly from the transcript stored in Contact Pro...

Data Training Made Easy With Cognigy.AI & Chatito

Sufficient and correct Training data is one of the most vital ingredients of every successful conversational A...

How Conversational AI Is Driving the Future of IT Service Desk

The IT support industry is a relatively novel one, seeing massive growth and gains throughout the 1990s and 20...

Improved Voicebot Handling with Cognigy.AI v4.6

Cognigy.AI v4.6 comes with better support for business users designing voice experiences: Voice Gateway messag...

Cognigy.AI v4.5: More Power for Cognigy Packages

Cognigy.AI v4.5 brings new features that extend Cognigy.AI's capabilities to handle export and import packages...

Cognigy Sessions: Dive deep into Cognigy.AI Extensions

Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

Why an AI-Powered Contact Center Will Never Replace Human Agents

As AI expands into and improves every aspect of customer service, you’ll hear about growing concerns that it w...

Revamped Intent Trainer & more with Cognigy.AI v4.4

We just launched Cognigy.AI v4.4, delivering once again an amazing list of improvements & new features.

Watch our Cognigy.AI v4.3 Release Webinar

Watch our short & crisp Cognigy.AI version 4.3 release webinar to get an overview of the latest additions ...

Contact Center vs. Call Center: Understanding the Differences

We often use these two terms interchangeably, but there are some key differences between a contact center vs. ...

How Five Companies Use Conversational AI to Enhance Their CX

Things like powerful robots and IBM’s supercomputer tend to come to mind when thinking about artificial intell...

Cognigy.AI v4.3: Cognigy Functions and MUCH more!

Cognigy proudly presents: Cognigy.AI v4.3 with a massive list of powerful new features and improvements. Here ...

What Your Customers Really Think About Customer Service Automation

Perhaps the most popular current use of artificial intelligence (AI) in the customer contact environment is in...

How Conversational AI Detect Emotions With Sentiment Analysis

Imagine a conversation between a disappointed customer and a customer service representative: 

Managing Customer Expectations in the Age of Artificial Intelligence

Modern consumers crave immediacy. With technology like artificial intelligence (AI) and chatbots gaining groun...

Where Does AI Fit in Your Contact Center Strategy?

Artificial intelligence may still seem a long way away from affecting our lives, but it already has a consider...

Semantic Versioning for Cognigy.AI

At Cognigy, we always aim to speed up the time-to-market for new features, improvements, and fixes. We update ...

Cognigy.AI v4.2 Brings Native Gmail, O365 Integration & More

Cognigy.AI version 4.2 introduces a number of new features & various improvements. Here are some of the hi...

Chatbots vs. Conversational AI: Is There a Difference?

AI technology is advancing rapidly, and it's now possible to create conversational virtual agents that can und...

Cognigy.AI v4.1.6 with Embedded Rich-text Editor for Automated Emails

The brand new version 4.1.6 introduces numerous improvements & new features to Cognigy.AI.

Cognigy Sessions: Building a Phone Bot with Voice Gateway

Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

"Hi, Can You Help Me Build a Conversational Automation Strategy?"

Undertaking conversational automation without a well-thought-out plan could be a mistake that undermines the s...

Why Your Customers Get Upset and What You Can Do to Fix It

Customer experience is a hot topic, and as we move forwards will become the competitive edge. Some companies a...

Cognigy.AI v4.1.5 with Usability Improvements

Once again, the newest release of Cognigy.AI, v4.1.5, comes with a number of amazing improvements to your favo...

The Intelligent Voice and Chatbot Revolution

Voice bot and chatbot technology has reached an interesting phase. More and more companies use it, but at the ...

6 Tips to Reduce Customer Waiting Time With AI

Figuring out how to reduce customer waiting time can ensure you retain loyal customers by addressing their con...

How Conversational AI Impacts Customer Service - Analyst Review

Conversational artificial intelligence (AI) is a topic that research analysts are watching avidly, particularl...

Cognigy.AI v4.1.4 with new NLU capabilites

Cognigy.AI v4.1.4 brings various improvements to your favorite Conversational AI platform. Among the newly rel...

Introducing Cognigy Sessions: Deep Dive Conversational AI

As a low-code platform, Cognigy.AI enables technical and non-technical users to deploy voice and chatbots in a...

What Does a Career in AI Look Like? Our Head of AI Shares His Thoughts

Dominik Seisser is a senior AI practitioner and expert for Natural Language Understanding (NLU). In his recent...

3 Benefits of AI in Customer Service That Enhance Processes

Think about how much of your day involved some form of AI in customer service and support.

Cognigy CLI 0.6.7 adds Translation Features

The Cognigy CLI (Command Line Interface) [see Github for code] is a set of tools which Cognigy Developers can ...

Cognigy.AI v4.1.3 brings Question Escalations

Cognigy.AI v4.1.3 comes jam-packed with amazing new features to enable our users to build more natural convers...

Dealing With Unhappy Customers During the Holiday Rush Using AI

The joy of the holidays means kindness, pleasant exchanges, and well wishes - unless you work in customer serv...

New Cognigy.AI Training Videos Released

The Cognigy.AI Help Center enables teams to build their projects with step-by-step guides, tutorials, and much...

Cognigy.AI v4.1.2 with Improved WebchatWidget

Cognigy.AI v4.1.2 (see Release Notes) introduces an improved WebchatWidget, better support for large assets an...

4 Tips for Personalized Customer Service With Automation

Customer service automation has become a must-have for enterprises. With automation, you can ensure engaging, ...

What is Conversation Design & Why It Matters in Conversational AI

In a nutshell, conversation design allows computers and artificial intelligence to converse and hold casual co...

How Henkel Helps Households Achieve Cleaner Living With Conversational AI

Our vision with Cognigy.AI is to help enterprises embrace Conversational AI and automation to build and outsta...

"Hey Cognigy, What's Next for Conversational AI?" Predictions for 2021

2020 was a year for the ages across industries worldwide. The pandemic exposed communication weaknesses and sh...

[Infographic] Omnichannel vs Multichannel Contact Center for Outstanding CX

There's nothing wrong with communicating with your customers through traditional phone or email channels. But ...

New Flow Nodes Available with Cognigy.AI v4.1.1

Cognigy.AI v4.1.1 (see Release Notes) brings new Flow Nodes, improved user management, usability enhancements ...

Your 2021 Guide to Intelligent Call Routing System

Since call centers came into being, sometime in the 1900s, callers have consistently been complaining about th...

Cognigy.AI v4.1.0 adds In-Product Help and more

With the release of Cognigy.AI v4.1.0 (see Release Notes), we added exciting new features like In-Product Help...

10 Best Practices for Contact Center Automation You Can Implement Today

The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging w...

How to Improve First Call Resolution With Conversational AI

Customer experience (CX) has emerged as the single most crucial aspect of a buyer’s journey in 2020. By that m...

Benchmarking NLU Engines: A Comparison of Market Leaders

What makes a great Natural Language Understanding Engine? For starters, the ability to reliably identify the c...

What’s the Difference Between Standard & Conversational IVR?

Even though customer service has become an omnichannel experience, 61% of the callers still prefer the good ol...

9 Questions To Ask Chatbot Vendors Before Selecting One

Looking at chatbots and automation? We've gathered the best 9 questions from our RFI template to ask potential...

Conversational AI in Insurance: The Future of Customer Service is Here

The nearly three-centuries old insurance industry has been somewhat slow in catching up with the digital age. ...

Give Your Contact Center an AI Boost With Cognigy Voice Gateway

In 2020, every industry has been facing never-seen-before issues that are leading to staff cuts, workload dist...

Will AI Replace Call Center Agents?

Call centers have always capitalized on new-age technologies to improve their operations and services, ranging...

Why the Time for RPA-Enabled Chatbots is Now

For too long, two powerful automation technologies have taken different paths in the enterprise. Robotic Proce...

Cognigy.AI v4: Our Most Advanced Conversational AI Platform Yet

Cognigy is proud to launch the most intuitive-to-use yet most powerful conversational AI tool on the market – ...

How Conversational AI Solves Customer Experience Challenges

Like all businesses, contact centers are under increasing pressure to do more with less. There is a need to re...

The First Step in Designing Your Conversational AI Roadmap

There are many different approaches to designing a roadmap for your technology investment. Do you want to tack...

From FAQs to Process Automation

Enterprises typically address Frequently Asked Questions (FAQs) in their first Conversational AI project. FAQs...

How to Use Conversational AI in Marketing (The Right Way)

Marketers face the same challenges across all sectors.: How to create the best customer experience along all p...

Conversational AI Use Cases to Inspire Your Own

Conversational AI stands for a natural and intuitive dialog between you as a human and a computer program eith...

Getting Started With Chatbots

Chatbots are among the cutting-edge technologies companies are discussing to implement. They can help your bus...

Chatbots & RPA: The Perfect Co-Workers

Chatbots are tasked with communicating with humans through a messaging interface, such as Facebook Messenger, ...

Adding Real Magic to VR Games With Voice AI Plugin for Unity

Imagine a game in which every character has its own personality and can have a meaningful, voice-based convers...

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