Cognigy Blog

There is no better place to keep up with the fast-changing world of Conversational AI.
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      Customer Service Automation

      Why an AI-Powered Contact Center Will Never Replace Human Agents

      As AI expands into and improves every aspect of customer service, you’ll hear about growing concerns that it w...

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      Conversational AI

      Contact Center vs. Call Center: Understanding the Differences

      We often use these two terms interchangeably, but there are some key differences between a contact center vs. ...

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      Conversational AI

      How Five Companies Use Conversational AI to Enhance Their CX

      Things like powerful robots and IBM’s supercomputer tend to come to mind when thinking about artificial intell...

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      Customer Service Automation

      What Your Customers Really Think About Customer Service Automation

      Perhaps the most popular current use of artificial intelligence (AI) in the customer contact environment is in...

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      Product

      How Conversational AI Detect Emotions With Sentiment Analysis

      Imagine a conversation between a disappointed customer and a customer service representative: 

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      Customer Service Automation

      Managing Customer Expectations in the Age of Artificial Intelligence

      Modern consumers crave immediacy. With technology like artificial intelligence (AI) and chatbots gaining groun...

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      Conversational AI

      Where Does AI Fit in Your Contact Center Strategy?

      Artificial intelligence may still seem a long way away from affecting our lives, but it already has a consider...

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      Conversational AI

      Chatbots vs. Conversational AI: Is There a Difference?

      AI technology is advancing rapidly, and it's now possible to create conversational virtual agents that can und...

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      Customer Service Automation

      "Hi, Can You Help Me Build a Conversational Automation Strategy?"

      Undertaking conversational automation without a well-thought-out plan could be a mistake that undermines the s...

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      Customer Service Automation

      Why Your Customers Get Upset and What You Can Do to Fix It

      Customer experience is a hot topic, and as we move forwards will become the competitive edge. Some companies a...

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      Conversational AI

      The Intelligent Voice and Chatbot Revolution

      Voice bot and chatbot technology has reached an interesting phase. More and more companies use it, but at the ...

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      Conversational AI

      6 Tips to Reduce Customer Waiting Time With AI

      Figuring out how to reduce customer waiting time can ensure you retain loyal customers by addressing their con...

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      Conversational AI

      How Conversational AI Impacts Customer Service - Analyst Review

      Conversational artificial intelligence (AI) is a topic that research analysts are watching avidly, particularl...

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      Product

      Introducing Cognigy Sessions: Deep Dive Conversational AI

      As a low-code platform, Cognigy.AI enables technical and non-technical users to deploy voice and chatbots in a...

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      Conversational AI

      What Does a Career in AI Look Like? Our Head of AI Shares His Thoughts

      Dominik Seisser is a senior AI practitioner and expert for Natural Language Understanding (NLU). In his recent...

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      Conversational AI

      3 Benefits of AI in Customer Service That Enhance Processes

      Think about how much of your day involved some form of AI in customer service and support.

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      Conversational AI

      Dealing With Unhappy Customers During the Holiday Rush Using AI

      The joy of the holidays means kindness, pleasant exchanges, and well wishes - unless you work in customer serv...

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      Customer Service Automation

      4 Tips for Personalized Customer Service With Automation

      Customer service automation has become a must-have for enterprises. With automation, you can ensure engaging, ...

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      Conversational AI

      What is Conversation Design & Why It Matters in Conversational AI

      In a nutshell, conversation design allows computers and artificial intelligence to converse and hold casual co...

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      Conversational AI

      How Henkel Helps Households Achieve Cleaner Living With Conversational AI

      Our vision with Cognigy.AI is to help enterprises embrace Conversational AI and automation to build and outsta...

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      Conversational AI

      "Hey Cognigy, What's Next for Conversational AI?" Predictions for 2021

      2020 was a year for the ages across industries worldwide. The pandemic exposed communication weaknesses and sh...

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      Customer Service Automation

      [Infographic] Omnichannel vs Multichannel Contact Center for Outstanding CX

      There's nothing wrong with communicating with your customers through traditional phone or email channels. But ...

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      Customer Service Automation

      Your 2021 Guide to Intelligent Call Routing System

      Since call centers came into being, sometime in the 1900s, callers have consistently been complaining about th...

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      Customer Service Automation

      10 Best Practices for Contact Center Automation You Can Implement Today

      The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging w...

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      Customer Service Automation

      How to Improve First Call Resolution With Conversational AI

      Customer experience (CX) has emerged as the single most crucial aspect of a buyer’s journey in 2020. By that m...

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      Product

      Benchmarking NLU Engines: A Comparison of Market Leaders

      What makes a great Natural Language Understanding Engine? For starters, the ability to reliably identify the c...

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      Customer Service Automation

      What’s the Difference Between Standard & Conversational IVR?

      Even though customer service has become an omnichannel experience, 61% of the callers still prefer the good ol...

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      Customer Service Automation

      9 Questions To Ask Chatbot Vendors Before Selecting One

      Looking at chatbots and automation? We've gathered the best 9 questions from our RFI template to ask potential...

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      Conversational AI

      Conversational AI in Insurance: The Future of Customer Service is Here

      The nearly three-centuries old insurance industry has been somewhat slow in catching up with the digital age. ...

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      Product

      Give Your Contact Center an AI Boost With Cognigy Voice Gateway

      In 2020, every industry has been facing never-seen-before issues that are leading to staff cuts, workload dist...

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      Customer Service Automation

      Will AI Replace Call Center Agents?

      Call centers have always capitalized on new-age technologies to improve their operations and services, ranging...

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      Product

      Why the Time for RPA-Enabled Chatbots is Now

      For too long, two powerful automation technologies have taken different paths in the enterprise. Robotic Proce...

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      Product

      Cognigy.AI v4: Our Most Advanced Conversational AI Platform Yet

      Cognigy is proud to launch the most intuitive-to-use yet most powerful conversational AI tool on the market – ...

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      Customer Service Automation

      How Conversational AI Solves Customer Experience Challenges

      Like all businesses, contact centers are under increasing pressure to do more with less. There is a need to re...

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      Conversational AI

      The First Step in Designing Your Conversational AI Roadmap

      There are many different approaches to designing a roadmap for your technology investment. Do you want to tack...

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      Conversational AI

      From FAQs to Process Automation

      Enterprises typically address Frequently Asked Questions (FAQs) in their first Conversational AI project. FAQs...

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      Conversational AI

      How to Use Conversational AI in Marketing (The Right Way)

      Marketers face the same challenges across all sectors.: How to create the best customer experience along all p...

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      Conversational AI

      Conversational AI Use Cases to Inspire Your Own

      Conversational AI stands for a natural and intuitive dialog between you as a human and a computer program eith...

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      Conversational AI

      Getting Started With Chatbots

      Chatbots are among the cutting-edge technologies companies are discussing to implement. They can help your bus...

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      Conversational AI

      Chatbots & RPA: The Perfect Co-Workers

      Chatbots are tasked with communicating with humans through a messaging interface, such as Facebook Messenger, ...

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      Product

      Adding Real Magic to VR Games With Voice AI Plugin for Unity

      Imagine a game in which every character has its own personality and can have a meaningful, voice-based convers...

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