Chatbots vs. Conversational AI: Is There a Difference?
AI technology is advancing rapidly, and it's now possible to create conversational virtual agents that can und...
AI technology is advancing rapidly, and it's now possible to create conversational virtual agents that can und...
Undertaking conversational automation without a well-thought-out plan could be a mistake that undermines the s...
Customer experience is a hot topic, and as we move forwards will become the competitive edge. Some companies a...
Voice bot and chatbot technology has reached an interesting phase. More and more companies use it, but at the ...
Figuring out how to reduce customer waiting time can ensure you retain loyal customers by addressing their con...
Conversational artificial intelligence (AI) is a topic that research analysts are watching avidly, particularl...
As a low-code platform, Cognigy.AI enables technical and non-technical users to deploy voice and chatbots in a...
Dominik Seisser is a senior AI practitioner and expert for Natural Language Understanding (NLU). In his recent...
Think about how much of your day involved some form of AI in customer service and support.
The joy of the holidays means kindness, pleasant exchanges, and well wishes - unless you work in customer serv...
Customer service automation has become a must-have for enterprises. With automation, you can ensure engaging, ...
In a nutshell, conversation design allows computers and artificial intelligence to converse and hold casual co...
Our vision with Cognigy.AI is to help enterprises embrace Conversational AI and automation to build and outsta...
2020 was a year for the ages across industries worldwide. The pandemic exposed communication weaknesses and sh...
There's nothing wrong with communicating with your customers through traditional phone or email channels. But ...
Since call centers came into being, sometime in the 1900s, callers have consistently been complaining about th...
The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging w...
Customer experience (CX) has emerged as the single most crucial aspect of a buyer’s journey in 2020. By that m...
What makes a great Natural Language Understanding Engine? For starters, the ability to reliably identify the c...
Even though customer service has become an omnichannel experience, 61% of the callers still prefer the good ol...
Looking at chatbots and automation? We've gathered the best 9 questions from our RFI template to ask potential...
The nearly three-centuries old insurance industry has been somewhat slow in catching up with the digital age. ...
In 2020, every industry has been facing never-seen-before issues that are leading to staff cuts, workload dist...
Call centers have always capitalized on new-age technologies to improve their operations and services, ranging...
For too long, two powerful automation technologies have taken different paths in the enterprise. Robotic Proce...
Cognigy is proud to launch the most intuitive-to-use yet most powerful conversational AI tool on the market – ...
Like all businesses, contact centers are under increasing pressure to do more with less. There is a need to re...
There are many different approaches to designing a roadmap for your technology investment. Do you want to tack...
Curious whether your customer is satisfied with your virtual assistant or not? You can now equip your Conversa...
Enterprises typically address Frequently Asked Questions (FAQs) in their first Conversational AI project. FAQs...
Marketers face the same challenges across all sectors.: How to create the best customer experience along all p...
Conversational AI stands for a natural and intuitive dialog between you as a human and a computer program eith...
Chatbots are among the cutting-edge topics that various companies currently are discussing to implement. They ...
Chatbots are tasked with communicating with humans through a messaging interface, such as Facebook Messenger, ...
Imagine a game in which every character has its own personality and can have a meaningful, voice-based convers...
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