Cognigy Blog

There is no better place to keep up with the fast-changing world of Conversational AI.

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      Product

      Advanced Agent QA, Webchat Accessibility, and More with Cognigy.AI v4.84

      The latest release of Cognigy.AI introduces significant improvements in Agent QA, Knowledge AI, and Webchat ac...

      Product

      AI Agent Management: Why Proven Experience Matters

      Enterprises aiming to harness the power of AI need solutions that are not just innovative, but reliable and sc...

      Product

      Source Tag Editability in Knowledge AI and More with Cognigy.AI v4.83

      Cognigy.AI v4.83 introduces more flexibility in adding or deleting Source Tags in Knowledge AI and native inte...

      Conversational AI Contact Center

      Generative AI in Contact Centers: A Complete Guide

      If you’re involved in any form of contact center management, you know that information is incredibly valuable....

      Conversational AI Contact Center

      Best Use Cases for AI in Contact Centers

      Though it pays to be skeptical about new technology, there comes a point when value and utility become too com...

      Product

      Contact Center AI: 15 Essential Voice Features

      Building a voice bot is fundamentally different from creating a chat-based counterpart. Factors such as speech...

      Product

      Amazon Bedrock Native Integration and More with Cognigy.AI v4.82

      Dive into Cognigy’s latest LLM orchestration enhancement with our native integration for Amazon Bedrock.

      Product

      6 Best Practices to Implement Real-Time Voice Translation

      Today's globalized world has blurred not only the physical borders but also the cultural and communication bar...

      Product

      Enriched Webchat Metadata, SaaS Health Monitoring, and More with Cognigy.AI v4.81

      Explore our latest release, featuring improved Webchat insights with metadata, enhanced Cognigy SaaS service m...

      Conversational AI Contact Center

      How Conversational & Generative AI Are Transforming Customer Service in Healthcare

      The healthcare industry has long faced the dual challenge of providing high-quality care while managing an eve...

      Conversational AI Contact Center

      Contact Center AI: A Complete Guide

      In contact centers, where customer satisfaction and efficiency are vital to your long-term success, AI offers ...

      Product

      Enhanced Collaboration, Silence Overlay, and More with Cognigy.AI v4.80

      Cognigy.AI v4.80 reveals many exciting features including Flow image export for cross-team collaboration, Sile...

      Product

      Advanced Knowledge AI Parser, Atmosphere Sounds, and More with Cognigy.AI v4.79

      From advanced content extraction in Knowledge AI to optimizing VUX with contact center soundscapes, here is wh...

      Conversational AI Contact Center

      From Retention Handling to Multilingual Voice Services: 3 Insights from the Cognigy Enterprise Roundtable

      The Cognigy Enterprise Roundtable is a quarterly online gathering for Cognigy customers to engage with industr...

      Product

      Now On-Demand: Cognigy.AI Tech Update Q2 2024

      The latest Cognigy.AI Tech Update has arrived! In the ever-evolving world of AI, keeping up with the latest to...

      Product

      Knowledge AI Usage Tracking and More with Cognigy.AI v4.78

      The latest release of Cognigy.AI introduces a brand-new Knowledge AI billing report, together with a streamlin...

      Product

      Native Google Gemini Support and More with Cognigy.AI v4.77

      With Cognigy.AI v4.77, we’re thrilled to announce native support for Google Gemini models, further enhancing o...

      Product

      LLM-Based Intent Reranking and More with Cognigy.AI v4.76

      Building on the previous release of the GenAI embedding model option for NLU training, we’re excited to introd...

      Conversational AI Contact Center

      Smart Grids and Dumb Service: How AI is Transforming Customer Support in Utilities

      The utilities industry is surrounded by digital transformation on all sides, from smart grids, IoT technology,...

      Product

      Native Multimodal UX in Cognigy Webchat and More with Cognigy.AI v4.75

      Cognigy.AI v4.75 features native xApps integration in Cognigy Webchat and more flexible enterprise access mana...

      Product

      LLMs & Conversational AI: 9 Enterprise-Ready Use Cases

      Let’s face it – Large Language Models are incredibly powerful, but they alone aren’t (yet) optimized for enter...

      Product Conversational AI Contact Center Generative AI

      Top 4 Conversational AI Uses for the Retail Industry

      Online shoppers expect much more than just FAQ bots; they expect on-demand, highly personalized digital suppor...

      Conversational AI

      Conversation Design in the Age of LLMs

      In the rapidly evolving world of AI, the nuances of conversation design become increasingly crucial, particula...

      Conversational AI

      Driving Innovation at Incumbents - Insights from ERGO's Head of Innovation & Digital Transformation

      In the rapidly evolving landscape of global business, innovation stands as a beacon guiding companies towards ...

      Product

      Hybrid AI for Intent Recognition, Expansive GenAI Model Support and More with Cognigy.AI v4.74

      The newest release of Cognigy.AI lets you harness the powerful combination of LLM and NLU and enjoy maximum fr...

      Product

      Introducing Next-Gen Cognigy Webchat: Redefine Digital Messaging Experiences

      In an era flooded with information and choices, customer service has moved beyond mere problem-solving to beco...

      Conversational AI

      How Enterprises Can Successfully Advance with Their Conversational AI Initiatives

      What Got you Here, Won’t Get you There - Insights from Kane Simms Enterprises are continuously exploring innov...

      Product

      Improved LLM and API Operations with Cognigy.AI v4.73

      The latest version of Cognigy.AI introduces new error handling features to maximize the reliability of LLM and...

      Conversational AI Contact Center

      Cognigy Leads with First-Ever Paid Vacation Policy for AI Agents (April Fools)

      Cognigy is thrilled to announce a groundbreaking development in the world of artificial intelligence and emplo...

      Product

      LLM-Powered Entity Extraction, Expanded Language Assist in AI Copilot, and More with Cognigy.AI v4.72

      With the latest release of Cognigy.AI, level up the language understanding of your AI Agents to new heights, e...

      Product

      Now On-Demand: Cognigy.AI Tech Update Q1 2024

      The latest Cognigy.AI Tech Update has arrived! In the constantly changing landscape of AI, staying abreast of ...

      News Events

      CCW 2024 Berlin: Our Key Takeaways

      As the dust settles from an exhilarating CCW 2024 in Berlin, we at Cognigy have gathered a wealth of insights ...

      Customer Service Automation Customers Contact Center Conversational IVR

      The Future of AI: A Vision for Customer Service in 2024 and Beyond

      With the rapid advancement of both open and closed-source AI models, unparalleled investments and immediate ad...

      Product

      Minimized TTS Latency with Streaming and More in Cognigy.AI v4.71

      Cognigy.AI v4.71 features Streaming support for ElevenLabs Text-to-Speech service to drastically reduce latenc...

      Product

      Advanced LLM Prompting, Deepgram Aura Integration, and More with Cognigy.AI v4.70

      Cognigy.AI v4.70 unveils powerful features for advanced LLM orchestration and humanlike voice conversations at...

      Product

      Enhanced Enterprise Access Control and More with Cognigy.AI v4.69

      The newest release of Cognigy.AI introduces more flexibility in role-based access control, improved error hand...

      Product Knowledge AI AI Copilot

      Web Connector in Knowledge AI, AI Copilot Salesforce Integration, and More with Cognigy.AI v4.68

      From the ability to ingest web content in Knowledge AI to the new native Salesforce integration for AI Copilot...

      Product

      Faster Agent Localization, Expanded Speech Model Support, and More with Cognigy.AI v4.67

      From swift Locale migration to enhanced STT/TTS flexibility and streamlined voice design, here’s what awaits y...

      Conversational AI Contact Center

      AI Agents: Transforming eCommerce & Retail Customer Service

      Since the advent of digital commerce, the retail and eCommerce industries have been presented withamazing oppo...

      Product

      LLM-Powered Digression Handling, Enhanced Call Tracing, and More with Cognigy.AI v4.66

      Cognigy.AI v4.66 lets you combine the richness of Generative AI with the structured nature of Conversational A...

      Product

      Now On-Demand: Cognigy.AI Tech Update Q4 2023

      This quarter, Cognigy’s experts come together again to give you an exclusive roundup of our newest product upd...

      Product

      Aleph Alpha Native Integration, Enhanced LLM Model Selection and More with Cognigy.AI v4.65

      The latest release of Cognigy.AI features enhanced flexibility in LLM model selection alongside further improv...

      Product

      Now On-Demand: AI Copilot Webinar and Cognigy Session

      Imagine a world where contact center agents are supercharged from day one:

      Product

      Context-Aware LLM Conversations, Deepgram STT Integration, and More with Cognigy.AI v4.64

      Cognigy.AI v4.64 unveils the new native integration with Deepgram speech service and contextualized conversati...

      Product

      Optimized Search Accuracy in Knowledge AI and More with Cognigy.AI v4.63

      Cognigy.AI v4.63 features substantial upgrades across the board, including enhanced search experiences with So...

      Customer Service Automation Customers Contact Center Conversational IVR

      How 1 Agent Handles 20 Million Calls a Year

      Prepare to be amazed: the title of this blog is undeniably clickbaity, yet it's also 100% accurate. A single a...

      Product

      Call Tracing: Unlock New Dimensions in VUX Optimization

      In the burgeoning field of voice technology, optimizing Voice User Experience (VUX) is a sophisticated endeavo...

      Product

      Voice Gateway Self-Service Portal, Context-Aware Search, and More with Cognigy.AI v4.62

      Our latest release introduces seamless access to the Voice Gateway Self-Service Portal via Cognigy.AI authenti...

      Product

      Unveiling Context Awareness in Cognigy Knowledge AI

      In the ever-evolving contact center landscape, staying ahead of the curve means constantly innovating and refi...

      Product

      Native GPT-4 Support, Advanced Call Handling, and More with Cognigy.AI v4.61

      Cognigy.AI v4.61 brings onboard native GPT-4 support, coupled with advanced features for error management in v...

      Product Conversational AI Customer Service Automation

      Unleashing the Power of AI Agents in the Insurance Industry

      The world seems more uncertain than ever these days. People seek certainty and they want to feel heard, unders...

      Product

      Benchmarking NLU Engines: a Comparison of Market Leaders

      What makes a top-tier Natural Language Understanding Engine? First and foremost, it’s the ability to accuratel...

      Product

      Plug-and-Play Agent Assist Widgets, Intelligent Routing and More with Cognigy.AI v4.60

      The release of Cognigy.AI v4.60 introduces exciting new features to our agent augmentation features. Also, we’...

      Product

      Introducing Knowledge AI with Cognigy.AI v4.59

      With the release of v4.59, we’re thrilled to announce the availability of our latest product innovation, Cogni...

      Product

      Now On-Demand: Cognigy.AI Tech Update Q3 2023

      Cognigy.AI Tech Update is here! The world of AI is ever-evolving and with so many new tools and features avail...

      Product

      Improved Call Recording and GPT Conversation Node in Cognigy.AI v4.58

      Discover the latest upgrades to Cognigy.AI's voice and Generative AI functionalities.

      Product

      8 Best Practices for Automated Testing in Conversational AI

      Conversational AI interfaces, like chatbots and voice bots, are often the first point of contact in the custom...

      Product

      Dynamic Agent Assist Workspace, Enhanced Live Agent Routing, and More in Cognigy.AI v4.57

      The latest release introduces notable improvements in Cognigy Live Agent and Agent Assist.

      Product

      Custom Speech Vendor Support, LLM-Generated Adaptive Cards and More with Cognigy.AI v4.56

      With Cognigy.AI v4.56, you can now configure any custom speech vendor of your choice and leverage Generative A...

      Product

      Maximizing Genesys Cloud Experience with Cognigy.AI: Essential Integration Guides

      Conversational AI is turning the tide for traditional Interactive Voice Response (IVR) systems and how brands ...

      Product

      Google PaLM 2 LLM Support, Improved Entity Extraction, and More with Cognigy.AI v4.55

      From extended LLM integration and improved Live Agent Canned Responses to turnkey entity recognition using pat...

      Product

      Smoother Multimodal CX, Live Agent System Monitoring, and More in Cognigy.AI v4.54

      The latest release of Cognigy.AI introduces the ability to enable/disable speech input gathering on demand and...

      Product

      Embrace Conversational AI: Revolutionize your Customer Access Strategy

      As new technologies and communications channels emerge, organizations often quickly plug the gaps in customer ...

      Product

      Harnessing Generative AI: Prompt Chaining & Multi-Model Orchestration

      In the rapidly evolving landscape of artificial intelligence (AI), the rise of large language models (LLMs) ha...

      Product

      Anthropic’s LLM Support, Improved Agent Productivity, and More with Cognigy.AI v4.53

      From more flexible Generative AI model selection to enhanced agent efficiency through more streamlined workflo...

      Product Conversational AI

      Better Together: Generative AI and Conversational AI

      Learn about Generative AI and how combining it with Conversational AI can lead to advanced capabilities that o...

      Product

      Powerful LLM Orchestration and More with Cognigy.AI v4.52

      Large Language Models are poised to unlock new levels of service experiences that are flexible, personalized, ...

      Product

      Introducing Cognigy xApps: Reinvent Customer Engagement with Multimodal Journeys

      Picture this: You're driving along the highway when your car suddenly breaks down. You reach for your phone an...

      Product

      Watch On-Demand: Cognigy.AI Tech Update Q2 2023

      Cognigy.AI Tech Update is back! With the AI world moving at a breakneck speed, we know it can be overwhelming ...

      Product

      Advanced Call Analytics, Agent Assist Workspace, and More with Cognigy.AI v4.51

      Cognigy.AI v4.51 features a brand-new Call Dashboard in Cognigy Insights alongside the Agent Assist Workspace ...

      Product

      From Native 8x8 Integration to Call Transcription with Cognigy.AI v4.50

      Contact centers often encounter integration obstacles that slow down their digital transformation endeavors. A...

      Product

      Enhanced Email Security and More with Cognigy.AI v4.49

      With the release of v4.49, Cognigy.AI now supports OAuth2 authentication for Send SMTP Email and Email Notific...

      Product

      3 Ways Cognigy Reduces Cloud Carbon Footprint for Greener AI

      As enterprises increasingly embrace AI to innovate and transform customer values, machine learning models have...

      Product

      End-to-End CX Visibility with Live Agent Dashboard in Cognigy.AI v4.48

      With Cognigy.AI v4.48, we’re excited to introduce our brand-new Live Agent Dashboard that complements existing...

      Product

      Scalable & Future-Proof CAI: Inside Cognigy.AI’s DevOps Architecture

      Conversational AI is a powerful tool for enterprises to automate routine tasks, provide round-the-clock suppor...

      Product

      Added Speech Recognition Integration and More with Cognigy.AI v4.47

      Following Nuance integration in the previous release, Cognigy.AI v4.47 has added Soniox as the latest STT prov...

      Product

      Native Nuance Integration and More with Cognigy.AI v4.46

      The latest release of Cognigy.AI once again introduces a host of notable improvements across the board. Withou...

      Conversational AI Customer Service Automation Generative AI OpenAI

      Getting Started Guide: Generative AI Open Beta

      You may have seen that we recently announced the beginning of the open beta launch of our new Generative AI fe...

      Conversational AI Customer Service Automation Contact Center

      How to Track & Improve Call Center Response Times

      Delivering an excellent customer experience (CX) is the top priority for every contact center. This unwavering...

      Product

      Now On-Demand! Cognigy.AI Tech Update Q1 2023

      At Cognigy, we live and breathe AI with new releases every two weeks to bring state-of-the-art Conversational ...

      Product

      Introducing Generative AI Features in Open Beta with Cognigy.AI v4.45

      With Cognigy.AI v4.45, we are thrilled to announce the open beta launch of our brand-new Generative AI feature...

      Product

      Enriched Conversational Experiences and More with Cognigy.AI v4.44

      From the new Output Type support and Call Transfer option to more flexible Live Agent role management and a ne...

      Partner Spotlight Contact Center

      Deloitte and Cognigy: Paving the Way for AI-Powered Customer Service Transformation

      Deloitte, a leading consulting company known for its strategic expertise, relies on Cognigy.AI as its preferre...

      Product

      Handle Ambiguity with Intent Mapping Priority in Cognigy.AI v4.43

      The latest release of Cognigy.AI introduces the new Intent Mapping Priority feature to help you better manage ...

      Product

      Your Ultimate Guide to Cloud Contact Center as a Service

      There's nothing better than realizing new tech’s full potential, whether that’s at home or in business. (Perso...

      Product

      Improved Data Management in Insights and More with Cognigy.AI v4.42

      Cognigy.AI v4.42 features the addition of a new Data Expiration indicator in Cognigy Insights. It displays the...

      Product

      Conversation Design 101: Tips, Templates, and Best Practices

      Human dialogues are dynamic and sophisticated in nature. Customers might reply to a question with another ques...

      Conversational AI Customer Service Automation Contact Center

      7 Reasons ChatGPT Alone Can't Deliver the Customer Service You Need

      With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI....

      Product

      Easier File Management in Live Agent and More with Cognigy.AI v4.41

      ‘Tis the season. From improved attachment handling to quicker and more fun bot building – we’re excited to bri...

      Conversational AI

      Amazon is Killing Alexa, but the Future of Voice is Bright

      A recent article from Ars Technica details Alexa's years of failure. Surprised? Most people were. Yet, the fir...

      Conversational AI Contact Center

      What Can Contact Center and CX Leadership Expect in 2023?

      We would need a crystal ball to have predicted the turmoil faced by contact center and CX leadership in the la...

      Conversational AI Customer Service Automation Conversational IVR

      What’s the Difference Between Standard & Conversational IVR?

      If you analyzed every time a customer called support over the past several years, what do you think the most p...

      Product

      Enhanced Step Explorer and More with Cognigy.AI v4.40

      With Cognigy.AI v4.40, the Step Explorer in Cognigy Insights has been improved to support larger amounts of da...

      Conversational AI Contact Center

      Understanding the Benefits and Efficiencies of Omnichannel Contact Centers

      How AI Delivers a Brilliant Omnichannel Experience: Customer service automation has evolved many contact cente...

      Product

      Agile Development with Flow Replication and More in Cognigy.AI v4.39

      The latest release of Cognigy.AI makes the process of repurposing your existing flows and resources faster and...

      Conversational AI

      Avoid 10 Common Automation Mistakes When Using Conversational AI – Part II

      Summary: In part one, we looked at five of the ten most common automation mistakes organizations make when usi...

      Product Conversational AI

      Avoid 10 Common Automation Mistakes When Using Conversational AI – Part I

      Summary: The benefits of automation are real, but the costs of doing it poorly are even more so. Since many co...

      Product

      From Native Contact Center Integrations to Improved Queue Management with Cognigy.AI v4.38

      The release of Cognigy.AI v4.38 introduces robust features that drastically ease contact center integration wh...

      Product

      Improved Usability and More with Cognigy.AI v4.37

      Cognigy.AI v4.37 delivers a number of usability enhancements across Virtual Agents, Live Agent and Insights.

      Product

      13 Best Practices for Your Next Bot Building Project

      From conversation design and intent training to flow orchestration and administration, there are dozens of mov...

      Product

      Data-Driven Resource Planning and More with Cognigy.AI v4.36

      There is so much in store with the release of Cognigy.AI v4.36 that we can’t wait to share with you. Without f...

      Conversational AI Customer Service Automation Events Contact Center

      What’s Next in CX? 5 Highlights from CCW Europe 2022

      Summary: Last week, Cognigy exhibited at Customer Contact Week Europe in Amsterdam. The event saw contact cent...

      Product

      Improved System Monitoring and More with Cognigy.AI v4.35

      With the release of Cognigy.AI v4.35, we are excited to announce some brand-new features alongside a host of p...

      Product

      New UI Language Support and More with Cognigy.AI v4.34

      The release of v4.34 adds French as the new supported language for the Cognigy.AI User Interface besides the f...

      Product

      How-to Guide: Extend Your Bot Availability and Functionality in MS Teams

      Wading through numerous business apps and systems only to search for a piece of information is tiresome and ki...

      Conversational AI Contact Center

      Four Reasons why Customers Expect More from Contact Centers

      Summary: Customer service expectations have risen exponentially. While the pandemic has been blamed as a major...

      Product

      Streamlined Locale Management and More with Cognigy.AI v4.33

      The release of Cognigy.AI v4.33 introduces an exciting feature that enables you to use the Intent model of a f...

      Product

      How Conversational AI Detect Emotions With Sentiment Analysis

      Imagine a conversation between a disappointed customer and a customer service representative:

      Product

      Seamless Multilingual Voice Services Using Language Recognition

      For enterprises serving customers in various countries and regions, multilingual Virtual Agents are a powerful...

      Product

      More Intuitive Insights Dashboards With Cognigy.AI v4.32

      Cognigy.AI v4.32 presents new information Tooltips for Cognigy Insights Dashboards to increase reporting trans...

      Conversational AI

      How to use CAI to improve service level & end channel hopping

      Conversational Artificial Intelligence (CAI), or perhaps more clearly put conversational service automation ca...

      Product

      Enhanced WhatsApp Experience & More With Cognigy.AI v4.31

      This release of Cognigy.AI adds support for rich media elements for the WhatsApp Endpoint. You can now output ...

      Product

      Use Live Follow to Optimize Your Virtual Agent on the fly

      Providing flawless omnichannel experiences is the highest form of art when it comes to bot building. How can c...

      Product

      Native WhatsApp Endpoint & more with Cognigy.AI v4.30

      Release v4.30 of Cognigy.AI features the new native WhatsApp Endpoint that makes it faster and simpler than ev...

      Product

      Elevate Omnichannel CX With Native WhatsApp Endpoint

      Connected cross-channel experiences are at the heart of modern contact centers. Enabling your customers to com...

      Product

      Improved Accessibility & More With Cognigy.AI v4.29

      This release of Cognigy.AI introduces wide-ranging usability enhancements on both the Cognigy.AI Virtual Agent...

      Conversational AI

      What Customer Experience are you Delivering?

      Our fast-paced, tech-centered world has fostered the expectation of instant gratification. When we have questi...

      Conversational AI Contact Center

      Transforming CX While Supporting Agents Through Conversational AI

      Employees are fleeing their jobs in search of a more fulfilling career. Why has this shift happened amid a glo...

      Product

      Improved Transcript Explorer in Cognigy Insights & more with Cognigy.AI v4.28

      With the new version of Cognigy.AI, v4.28, users of Cognigy Insights have now more options for in-depth analys...

      Conversational AI

      How Advances in AI Make for Happy Telecom Customers

      First, let's get it out there and acknowledge where your contact center is today and where it struggles to mee...

      Product

      Efficient Regression Testing With new Playbook UI & More With Cognigy.AI v4.27

      Release 4.27 of Cognigy.AI adds a new user interface for inspecting Playbook Runs. This allows our customers t...

      Conversational AI

      7 Tips for Improving Banking Customer Care with AI

      Retail banking customers demand and expect more from customer care than ever. Contact centers, handling millio...

      Product

      Convert Branch to Flow & more with Cognigy.AI v4.26

      As Virtual Agents expand in size and intricacy, Flows can grow quite big. With Cognigy.AI 4.26 it is now easie...

      Conversational AI

      How Conversational AI is Driving Innovation in the Utilities Sector

      Customer service needs from the utility sector are typically both sporadic and urgent. Someone needs service t...

      Product

      Best Practices for Building a Deployment Pipeline

      Building efficient and reliable deployment pipelines is critical to compile, build and deploy your Virtual Age...

      Conversational AI

      How the Travel and Hospitality Sector is Transforming the Customer Experience for Good

      The travel and leisure sector has necessarily transformed over the past two years in response to brutal restri...

      Product

      Improved Extension Handling & More With Cognigy.AI v4.25

      Version 4.25 of Cognigy.AI adds the possibility to update an Extension in the agent.

      Conversational AI

      Conversational AI for the Insurance Industry

      Insurance was one of the last hyper-personalized financial products, a place where consumers expected to have ...

      Product

      Server-side Playbook Execution & More With Cognigy.AI v4.24

      This release of Cognigy.AI adds the ability to execute Playbooks server-side. We added new RESTful API Endpoin...

      Product

      Faster Time to Market With Solution Accelerators

      Great voice and chatbots come with a unique conversation design to provide the best possible service experienc...

      Conversational AI

      The Next Generation of Chatbot is a Proactive Agent

      Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...

      Product

      Updated Agent Templates & more delivered with Cognigy.AI v4.23

      This release of Cognigy.AI contains updated templates for our Agent creation wizard. We have updated and enhan...

      Conversational AI

      Partner Spotlight: Roboyo

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

      Conversational AI

      What Does AI Stand For?

      What does AI stand for and how can it improve your customer service offerings?

      Product

      More Features for Snapshots, Performance Boost & more with Cognigy.AI v4.22

      Cognigy.AI v4.22 adds the ability to override the Connections of a Snapshot with those of the Agent via an End...

      Product

      How-to Guide: Working with Intent Hierarchies

      Intent Hierarchies can be used to resolve Intent conflicts and they can also make every developer's life easie...

      Conversational AI

      How do AI Chatbots Work?

      How AI chatbots can improve your customer experience The age of the artificially intelligent chatbot has arriv...

      Product

      Improved Usability for Intent Creation & more with Cognigy.AI v4.21

      The latest release of Cognigy.AI, v4.21 makes adding training data faster than ever: After entering an example...

      Product

      Watch our Cognigy.AI Q1 2022 Release Webinar

      This webinar presents the latest enhancements of Cognigy.AI in Q1 2022. It covers new features and improvement...

      Conversational AI

      Conversational AI in 2022: A Look Ahead

      How Conversational AI Will Accelerate Digital Transformation for Customer Service in 2022 Putting the customer...

      Product

      Ability to Merge Cognigy Packages & more with Cognigy.AI v4.20

      Cognigy.AI 4.20 comes doped with improvements that’ll elevate your bots to live the high life. We’ve added som...

      Customer Service Automation

      Interview: Hyperautomation powered by Cognigy.AI and SAP CX Service Cloud

      Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...

      Product

      Cognigy recognized as a Leader in the 2022 Gartner® Magic Quadrant™

      We are honored to be named a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Plat...

      Product

      More Administrative Control with Cognigy.AI v4.19

      The latest release of Cognigy.AI, v4.19 includes a new feature "Last Activity Tracking". This functionality en...

      Conversational AI

      Cognigy Expands International Partner Team, Hires Tech Leader Ralf Wiesmann

      Ralf Wiesmann joins the AI provider as the Vice President Strategic Partnerships, bringing 25+ years of expert...

      Product

      The Ultimate Guide to Cognigy NLU Training

      Many of our customers have utilized the Intent feedback analyzer to continuously improve their NLU models with...

      Conversational AI

      Partner Spotlight: BluePrism

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

      Product

      Enhanced Accessibility & more with Cognigy.AI v4.18

      The newest release of Cognigy.AI, v4.18 comes with a slew of enhancements that elevate the usability and funct...

      Conversational AI

      Partner Spotlight: Valantic

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

      Product

      Streamline Contact Center Integration using Agent Handover

      The human agent handover is one of the key aspects of bot implementation into the business processes as it sea...

      Product

      Cognigy.AI v4.17 with extended "Handover to Agent" capabilities & more

      The latest release of Cognigy.AI, v4.17, comes with a new Flow Node "Handover to Agent". This Node allows user...

      Product

      Cognigy's Universal Language Understanding: A look into the AI black box

      Multi-lingual ability in humans is a familiar trait. More than half the world population speaks at least two l...

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