Better Together: Generative AI and Conversational AI
Learn about Generative AI and how combining it with Conversational AI can lead to advanced capabilities that o...
Cognigy named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for the Second Year in a Row! Access a complimentary copy.
The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
There is no better place to keep up with the fast-changing world of Conversational AI.
Learn about Generative AI and how combining it with Conversational AI can lead to advanced capabilities that o...
Large Language Models are poised to unlock new levels of service experiences that are flexible, personalized, ...
Picture this: You're driving along the highway when your car suddenly breaks down. You reach for your phone an...
Cognigy.AI Tech Update is back! With the AI world moving at a breakneck speed, we know it can be overwhelming ...
Cognigy.AI v4.51 features a brand-new Call Dashboard in Cognigy Insights alongside the Agent Assist Workspace ...
Contact centers often encounter integration obstacles that slow down their digital transformation endeavors. A...
With the release of v4.49, Cognigy.AI now supports OAuth2 authentication for Send SMTP Email and Email Notific...
As enterprises increasingly embrace AI to innovate and transform customer values, machine learning models have...
With Cognigy.AI v4.48, we’re excited to introduce our brand-new Live Agent Dashboard that complements existing...
Conversational AI is a powerful tool for enterprises to automate routine tasks, provide round-the-clock suppor...
Following Nuance integration in the previous release, Cognigy.AI v4.47 has added Soniox as the latest STT prov...
The latest release of Cognigy.AI once again introduces a host of notable improvements across the board. Withou...
You may have seen that we recently announced the beginning of the open beta launch of our new Generative AI fe...
Delivering an excellent customer experience (CX) is the top priority for every contact center. This unwavering...
At Cognigy, we live and breathe AI with new releases every two weeks to bring state-of-the-art Conversational ...
With Cognigy.AI v4.45, we are thrilled to announce the open beta launch of our brand-new Generative AI feature...
From the new Output Type support and Call Transfer option to more flexible Live Agent role management and a ne...
Deloitte, a leading consulting company known for its strategic expertise, relies on Cognigy.AI as its preferre...
The latest release of Cognigy.AI introduces the new Intent Mapping Priority feature to help you better manage ...
There's nothing better than realizing new tech’s full potential, whether that’s at home or in business. (Perso...
Cognigy.AI v4.42 features the addition of a new Data Expiration indicator in Cognigy Insights. It displays the...
Human dialogues are dynamic and sophisticated in nature. Customers might reply to a question with another ques...
With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI....
‘Tis the season. From improved attachment handling to quicker and more fun bot building – we’re excited to bri...
A recent article from Ars Technica details Alexa's years of failure. Surprised? Most people were. Yet, the fir...
We would need a crystal ball to have predicted the turmoil faced by contact center and CX leadership in the la...
If you analyzed every time a customer called support over the past several years, what do you think the most p...
Building a voice bot is distinctly different from building a chat counterpart. Speech processing accuracy, an ...
With Cognigy.AI v4.40, the Step Explorer in Cognigy Insights has been improved to support larger amounts of da...
How AI Delivers a Brilliant Omnichannel Experience: Customer service automation has evolved many contact cente...
The latest release of Cognigy.AI makes the process of repurposing your existing flows and resources faster and...
Summary: In part one, we looked at five of the ten most common automation mistakes organizations make when usi...
Summary: The benefits of automation are real, but the costs of doing it poorly are even more so. Since many co...
The release of Cognigy.AI v4.38 introduces robust features that drastically ease contact center integration wh...
Cognigy.AI v4.37 delivers a number of usability enhancements across Virtual Agents, Live Agent and Insights.
From conversation design and intent training to flow orchestration and administration, there are dozens of mov...
There is so much in store with the release of Cognigy.AI v4.36 that we can’t wait to share with you. Without f...
Summary: Last week, Cognigy exhibited at Customer Contact Week Europe in Amsterdam. The event saw contact cent...
With the release of Cognigy.AI v4.35, we are excited to announce some brand-new features alongside a host of p...
The release of v4.34 adds French as the new supported language for the Cognigy.AI User Interface besides the f...
Wading through numerous business apps and systems only to search for a piece of information is tiresome and ki...
Summary: Customer service expectations have risen exponentially. While the pandemic has been blamed as a major...
The release of Cognigy.AI v4.33 introduces an exciting feature that enables you to use the Intent model of a f...
Imagine a conversation between a disappointed customer and a customer service representative:
For enterprises serving customers in various countries and regions, multilingual Virtual Agents are a powerful...
Cognigy.AI v4.32 presents new information Tooltips for Cognigy Insights Dashboards to increase reporting trans...
Conversational Artificial Intelligence (CAI), or perhaps more clearly put conversational service automation ca...
This release of Cognigy.AI adds support for rich media elements for the WhatsApp Endpoint. You can now output ...
Providing flawless omnichannel experiences is the highest form of art when it comes to bot building. How can c...
Release v4.30 of Cognigy.AI features the new native WhatsApp Endpoint that makes it faster and simpler than ev...
Connected cross-channel experiences are at the heart of modern contact centers. Enabling your customers to com...
This release of Cognigy.AI introduces wide-ranging usability enhancements on both the Cognigy.AI Virtual Agent...
Our fast-paced, tech-centered world has fostered the expectation of instant gratification. When we have questi...
Employees are fleeing their jobs in search of a more fulfilling career. Why has this shift happened amid a glo...
With the new version of Cognigy.AI, v4.28, users of Cognigy Insights have now more options for in-depth analys...
First, let's get it out there and acknowledge where your contact center is today and where it struggles to mee...
Release 4.27 of Cognigy.AI adds a new user interface for inspecting Playbook Runs. This allows our customers t...
Retail banking customers demand and expect more from customer care than ever. Contact centers, handling millio...
As Virtual Agents expand in size and intricacy, Flows can grow quite big. With Cognigy.AI 4.26 it is now easie...
Customer service needs from the utility sector are typically both sporadic and urgent. Someone needs service t...
Building efficient and reliable deployment pipelines is critical to compile, build and deploy your Virtual Age...
The travel and leisure sector has necessarily transformed over the past two years in response to brutal restri...
Version 4.25 of Cognigy.AI adds the possibility to update an Extension in the agent.
Insurance was one of the last hyper-personalized financial products, a place where consumers expected to have ...
This release of Cognigy.AI adds the ability to execute Playbooks server-side. We added new RESTful API Endpoin...
Great voice and chatbots come with a unique conversation design to provide the best possible service experienc...
Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...
This release of Cognigy.AI contains updated templates for our Agent creation wizard. We have updated and enhan...
We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...
What does AI stand for and how can it improve your customer service offerings?
Cognigy.AI v4.22 adds the ability to override the Connections of a Snapshot with those of the Agent via an End...
Intent Hierarchies can be used to resolve Intent conflicts and they can also make every developer's life easie...
How AI chatbots can improve your customer experience The age of the artificially intelligent chatbot has arriv...
The latest release of Cognigy.AI, v4.21 makes adding training data faster than ever: After entering an example...
This webinar presents the latest enhancements of Cognigy.AI in Q1 2022. It covers new features and improvement...
How Conversational AI Will Accelerate Digital Transformation for Customer Service in 2022 Putting the customer...
Cognigy.AI 4.20 comes doped with improvements that’ll elevate your bots to live the high life. We’ve added som...
Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...
We are honored to be named a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Plat...
The latest release of Cognigy.AI, v4.19 includes a new feature "Last Activity Tracking". This functionality en...
Ralf Wiesmann joins the AI provider as the Vice President Strategic Partnerships, bringing 25+ years of expert...
Many of our customers have utilized the Intent feedback analyzer to continuously improve their NLU models with...
We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...
The newest release of Cognigy.AI, v4.18 comes with a slew of enhancements that elevate the usability and funct...
We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...
The human agent handover is one of the key aspects of bot implementation into the business processes as it sea...
The latest release of Cognigy.AI, v4.17, comes with a new Flow Node "Handover to Agent". This Node allows user...
Multi-lingual ability in humans is a familiar trait. More than half the world population speaks at least two l...
There are times when a user feels stuck in a conversation with a virtual agent or expresses a desire to speak ...
The newest release of Cognigy.AI, v4.16 comes with a slew of powerful new features and enhancements that eleva...
Big Tech experts are predicting the coming of the next internet. According to myriads of blog posts by tech bu...
We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...
Take a behind-the-scenes look at the RFQ process of a Fortune 500 company that is ranked in the top 50 globall...
We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...
This webinar presents the latest enhancements of Cognigy.AI in Q4 2021. It covers new features and improvement...
Chatbots are incredible automation tools that can streamline a variety of business processes. Still, regardles...
We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...
Cognigy.AI v4.15 now includes the ability to enable Expert Mode in the Transcript Explorer of Cognigy Insights...
Users expect their experiences with brands to be fast and frictionless where they can access clear information...
Along with its initiative to establish ethical guidelines for trustworthy AI (“Ethics guidelines for trustwort...
The newest release of Cognigy.AI, v4.14, allows customers to activate asynchronous output handling in the Cogn...
A few days ago we launched our new product documentation which comes with a clean & modern layout and bund...
The latest release of Cognigy.AI v4.13 comes with the new Avaya CPaaS Endpoint. It's a major overhaul of the o...
Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...
The newest release of Cognigy.AI, v4.12, comes with an option to add the Localization for Extensions. This all...
One of the major elements of successful conversational AI projects is deploying the virtual agents to the righ...
Innovation is at the core of a company's competitiveness. Driven by R&D it is a process that determines ho...
Cognigy.AI v4.11 now includes the ability to apply custom themes to Cognigy Insights. Using this feature, the ...
To deliver exceptional service experiences in a global market, businesses must understand and speak the langua...
A new Flow Node "Request Rating" has been added to Cognigy.AI v4.10. Using this Node, you can ask end users to...
This article was first published on Luxatia International. Join us in Berlin for the 4th World RPA & AI S...
We're excited to announce that our new components, Cognigy Insights and Inbuilt Machine Translation, are avail...
In its short time span, how has Conversational AI already evolved and how is it transforming customer service ...
If you didn't have a chance to watch our latest Cognigy.AI Release webinar live on August 24, this is definite...
The newest release of Cognigy.AI, v4.9, comes with an embed code for the Webchat Widget. This allows web devel...
Payment integration is an essential component for many conversational AI applications. It enables powerful, tr...
Cognigy.AI v4.8 comes with an advanced set of filters for Intent Trainer. These filters allow bot designers to...
Voice and chatbots are only as smart as we train them to be. Therefore, one of the most critical steps in the ...
The latest Cognigy.AI v4.7 allows users to create Playbooks directly from the transcript stored in Contact Pro...
Sufficient and correct Training data is one of the most vital ingredients of every successful conversational A...
The IT support industry is a relatively novel one, seeing massive growth and gains throughout the 1990s and 20...
Cognigy.AI v4.6 comes with better support for business users designing voice experiences: Voice Gateway messag...
Cognigy.AI v4.5 brings new features that extend Cognigy.AI's capabilities to handle export and import packages...
Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...
As AI expands into and improves every aspect of customer service, you’ll hear about growing concerns that it w...
We just launched Cognigy.AI v4.4, delivering once again an amazing list of improvements & new features.
Watch our short & crisp Cognigy.AI version 4.3 release webinar to get an overview of the latest additions ...
We often use these two terms interchangeably, but there are some key differences between a contact center vs. ...
Things like powerful robots and IBM’s supercomputer tend to come to mind when thinking about artificial intell...
Cognigy proudly presents: Cognigy.AI v4.3 with a massive list of powerful new features and improvements. Here ...
Perhaps the most popular current use of artificial intelligence (AI) in the customer contact environment is in...
Modern consumers crave immediacy. With technology like artificial intelligence (AI) and chatbots gaining groun...
Artificial intelligence may still seem a long way away from affecting our lives, but it already has a consider...
At Cognigy, we always aim to speed up the time-to-market for new features, improvements, and fixes. We update ...
Cognigy.AI version 4.2 introduces a number of new features & various improvements. Here are some of the hi...
AI technology is advancing rapidly, and it's now possible to create conversational virtual agents that can und...
The brand new version 4.1.6 introduces numerous improvements & new features to Cognigy.AI.
Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...
Undertaking conversational automation without a well-thought-out plan could be a mistake that undermines the s...
Customer experience is a hot topic, and as we move forwards will become the competitive edge. Some companies a...
Once again, the newest release of Cognigy.AI, v4.1.5, comes with a number of amazing improvements to your favo...
Voice bot and chatbot technology has reached an interesting phase. More and more companies use it, but at the ...
Figuring out how to reduce customer waiting time can ensure you retain loyal customers by addressing their con...
Conversational artificial intelligence (AI) is a topic that research analysts are watching avidly, particularl...
Cognigy.AI v4.1.4 brings various improvements to your favorite Conversational AI platform. Among the newly rel...
As a low-code platform, Cognigy.AI enables technical and non-technical users to deploy voice and chatbots in a...
Dominik Seisser is a senior AI practitioner and expert for Natural Language Understanding (NLU). In his recent...
Think about how much of your day involved some form of AI in customer service and support.
The Cognigy CLI (Command Line Interface) [see Github for code] is a set of tools which Cognigy Developers can ...
Cognigy.AI v4.1.3 comes jam-packed with amazing new features to enable our users to build more natural convers...
The joy of the holidays means kindness, pleasant exchanges, and well wishes - unless you work in customer serv...
The Cognigy.AI Help Center enables teams to build their projects with step-by-step guides, tutorials, and much...
Cognigy.AI v4.1.2 (see Release Notes) introduces an improved WebchatWidget, better support for large assets an...
Customer service automation has become a must-have for enterprises. With automation, you can ensure engaging, ...
In a nutshell, conversation design allows computers and artificial intelligence to converse and hold casual co...
Our vision with Cognigy.AI is to help enterprises embrace Conversational AI and automation to build and outsta...
2020 was a year for the ages across industries worldwide. The pandemic exposed communication weaknesses and sh...
There's nothing wrong with communicating with your customers through traditional phone or email channels. But ...
Cognigy.AI v4.1.1 (see Release Notes) brings new Flow Nodes, improved user management, usability enhancements ...
Since call centers came into being, sometime in the 1900s, callers have consistently been complaining about th...
For several years ARAG has worked with Cognigy.AI to drive service excellence and process automation. Dr. Ina ...
With the release of Cognigy.AI v4.1.0 (see Release Notes), we added exciting new features like In-Product Help...
The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging w...
Customer experience (CX) has emerged as the single most crucial aspect of a buyer’s journey in 2020. By that m...
What makes a great Natural Language Understanding Engine? For starters, the ability to reliably identify the c...
This article was originally published on The Magazine for Customer Service Managers and Professionals.
Looking at chatbots and automation? We've gathered the best 9 questions from our RFI template to ask potential...
The nearly three-centuries old insurance industry has been somewhat slow in catching up with the digital age. ...
In 2020, every industry has been facing never-seen-before issues that are leading to staff cuts, workload dist...
Call centers have always capitalized on new-age technologies to improve their operations and services, ranging...
For too long, two powerful automation technologies have taken different paths in the enterprise. Robotic Proce...
Cognigy is proud to launch the most intuitive-to-use yet most powerful conversational AI tool on the market – ...
Like all businesses, contact centers are under increasing pressure to do more with less. There is a need to re...
There are many different approaches to designing a roadmap for your technology investment. Do you want to tack...
Enterprises typically address Frequently Asked Questions (FAQs) in their first Conversational AI project. FAQs...
Marketers face the same challenges across all sectors.: How to create the best customer experience along all p...
Conversational AI stands for a natural and intuitive dialog between you as a human and a computer program eith...
Chatbots are among the cutting-edge technologies companies are discussing to implement. They can help your bus...
Chatbots are tasked with communicating with humans through a messaging interface, such as Facebook Messenger, ...
Imagine a game in which every character has its own personality and can have a meaningful, voice-based convers...
Stay up to date with the latest Conversational AI tips and news.