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Events

CCW 2024 Berlin: Our Key Takeaways

As the dust settles from an exhilarating CCW 2024 in Berlin, we at Cognigy have gathered a wealth of insights ...

Customer Service Automation Customers

The Future of AI: A Vision for Customer Service in 2024 and Beyond

With the rapid advancement of both open and closed-source AI models, unparalleled investments and immediate ad...

Case Studies

How 1 Agent Handles 20 Million Calls a Year

Prepare to be amazed: the title of this blog is undeniably clickbaity, yet it's also 100% accurate. A single a...

Industries

Unleashing the Power of AI Agents in the Insurance Industry

The world seems more uncertain than ever these days. People seek certainty and they want to feel heard, unders...

Conversational AI

Getting Started Guide: Generative AI Open Beta

You may have seen that we recently announced the beginning of the open beta launch of our new Generative AI fe...

Conversational AI Call Center

How to Track & Improve Call Center Response Times

Delivering an excellent customer experience (CX) is the top priority for every contact center. This unwavering...

Customer Service Automation

Deloitte and Cognigy: Paving the Way for AI-Powered Customer Service Transformation

Deloitte, a leading consulting company known for its strategic expertise, relies on Cognigy.AI as its preferre...

Conversational AI Customer Service Automation

7 Reasons ChatGPT Alone Can't Deliver the Customer Service You Need

With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI....

Conversational AI

Amazon is Killing Alexa, but the Future of Voice is Bright

A recent article from Ars Technica details Alexa's years of failure. Surprised? Most people were. Yet, the fir...

Contact Center

What Can Contact Center and CX Leadership Expect in 2023?

We would need a crystal ball to have predicted the turmoil faced by contact center and CX leadership in the la...

Customer Service Automation Conversational IVR

What’s the Difference Between Standard & Conversational IVR?

If you analyzed every time a customer called support over the past several years, what do you think the most p...

Contact Center

Understanding the Benefits and Efficiencies of Omnichannel Contact Centers

How AI Delivers a Brilliant Omnichannel Experience: Customer service automation has evolved many contact cente...

Events

What’s Next in CX? 5 Highlights from CCW Europe 2022

Summary: Last week, Cognigy exhibited at Customer Contact Week Europe in Amsterdam. The event saw contact cent...

Contact Center

Four Reasons why Customers Expect More from Contact Centers

Summary: Customer service expectations have risen exponentially. While the pandemic has been blamed as a major...