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AI Research

Conversation Design in the Age of LLMs

In the rapidly evolving world of AI, the nuances of conversation design become increasingly crucial, particula...

Driving Innovation at Incumbents - Insights from ERGO's Head of Innovation & Digital Transformation

In the rapidly evolving landscape of global business, innovation stands as a beacon guiding companies towards ...

How Enterprises Can Successfully Advance with Their Conversational AI Initiatives

What Got you Here, Won’t Get you There - Insights from Kane Simms Enterprises are continuously exploring innov...

Contact Center

Cognigy Leads with First-Ever Paid Vacation Policy for AI Agents (April Fools)

Cognigy is thrilled to announce a groundbreaking development in the world of artificial intelligence and emplo...

Events

CCW 2024 Berlin: Our Key Takeaways

As the dust settles from an exhilarating CCW 2024 in Berlin, we at Cognigy have gathered a wealth of insights ...

Customer Service Automation Customers

The Future of AI: A Vision for Customer Service in 2024 and Beyond

With the rapid advancement of both open and closed-source AI models, unparalleled investments and immediate ad...

Case Studies

How 1 Agent Handles 20 Million Calls a Year

Prepare to be amazed: the title of this blog is undeniably clickbaity, yet it's also 100% accurate. A single a...

Industries

Unleashing the Power of AI Agents in the Insurance Industry

The world seems more uncertain than ever these days. People seek certainty and they want to feel heard, unders...

Conversational AI

Getting Started Guide: Generative AI Open Beta

You may have seen that we recently announced the beginning of the open beta launch of our new Generative AI fe...

Conversational AI Call Center

How to Track & Improve Call Center Response Times

Delivering an excellent customer experience (CX) is the top priority for every contact center. This unwavering...

Customer Service Automation

Deloitte and Cognigy: Paving the Way for AI-Powered Customer Service Transformation

Deloitte, a leading consulting company known for its strategic expertise, relies on Cognigy.AI as its preferre...

Conversational AI Customer Service Automation

7 Reasons ChatGPT Alone Can't Deliver the Customer Service You Need

With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI....

Conversational AI

Amazon is Killing Alexa, but the Future of Voice is Bright

A recent article from Ars Technica details Alexa's years of failure. Surprised? Most people were. Yet, the fir...

Contact Center

What Can Contact Center and CX Leadership Expect in 2023?

We would need a crystal ball to have predicted the turmoil faced by contact center and CX leadership in the la...