Cognigy Blog

There is no better place to keep up with the fast-changing world of Conversational AI.

Why an AI-Powered Contact Center Will Never Replace Human Agents

As AI expands into and improves every aspect of customer service, you’ll hear about growing concerns that it w...

What Your Customers Really Think About Customer Service Automation

Perhaps the most popular current use of artificial intelligence (AI) in the customer contact environment is in...

Managing Customer Expectations in the Age of Artificial Intelligence

Modern consumers crave immediacy. With technology like artificial intelligence (AI) and chatbots gaining groun...

"Hi, Can You Help Me Build a Conversational Automation Strategy?"

Undertaking conversational automation without a well-thought-out plan could be a mistake that undermines the s...

Why Your Customers Get Upset and What You Can Do to Fix It

Customer experience is a hot topic, and as we move forwards will become the competitive edge. Some companies a...

4 Tips for Personalized Customer Service With Automation

Customer service automation has become a must-have for enterprises. With automation, you can ensure engaging, ...

[Infographic] Omnichannel vs Multichannel Contact Center for Outstanding CX

There's nothing wrong with communicating with your customers through traditional phone or email channels. But ...

Your 2021 Guide to Intelligent Call Routing System

Since call centers came into being, sometime in the 1900s, callers have consistently been complaining about th...

10 Best Practices for Contact Center Automation You Can Implement Today

The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging w...

How to Improve First Call Resolution With Conversational AI

Customer experience (CX) has emerged as the single most crucial aspect of a buyer’s journey in 2020. By that m...

What’s the Difference Between Standard & Conversational IVR?

Even though customer service has become an omnichannel experience, 61% of the callers still prefer the good ol...

9 Questions To Ask Chatbot Vendors Before Selecting One

Looking at chatbots and automation? We've gathered the best 9 questions from our RFI template to ask potential...

Will AI Replace Call Center Agents?

Call centers have always capitalized on new-age technologies to improve their operations and services, ranging...

How Conversational AI Solves Customer Experience Challenges

Like all businesses, contact centers are under increasing pressure to do more with less. There is a need to re...

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