Cognigy Blog

There is no better place to keep up with the fast-changing world of Conversational AI.

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      Customer Service Automation

      Interview: Hyperautomation powered by Cognigy.AI and SAP CX Service Cloud

      Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...

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      Customer Service Automation

      The Next Chapter in Customer Service Automation

      In its short time span, how has Conversational AI already evolved and how is it transforming customer service ...

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      Customer Service Automation

      Why an AI-Powered Contact Center Will Never Replace Human Agents

      As AI expands into and improves every aspect of customer service, you’ll hear about growing concerns that it w...

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      Customer Service Automation

      What Your Customers Really Think About Customer Service Automation

      Perhaps the most popular current use of artificial intelligence (AI) in the customer contact environment is in...

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      Customer Service Automation

      Managing Customer Expectations in the Age of Artificial Intelligence

      Modern consumers crave immediacy. With technology like artificial intelligence (AI) and chatbots gaining groun...

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      Customer Service Automation

      "Hi, Can You Help Me Build a Conversational Automation Strategy?"

      Undertaking conversational automation without a well-thought-out plan could be a mistake that undermines the s...

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      Customer Service Automation

      Why Your Customers Get Upset and What You Can Do to Fix It

      Customer experience is a hot topic, and as we move forwards will become the competitive edge. Some companies a...

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      Customer Service Automation

      4 Tips for Personalized Customer Service With Automation

      Customer service automation has become a must-have for enterprises. With automation, you can ensure engaging, ...

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      Customer Service Automation

      [Infographic] Omnichannel vs Multichannel Contact Center for Outstanding CX

      There's nothing wrong with communicating with your customers through traditional phone or email channels. But ...

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      Customer Service Automation

      Your 2021 Guide to Intelligent Call Routing System

      Since call centers came into being, sometime in the 1900s, callers have consistently been complaining about th...

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      Customer Service Automation

      10 Best Practices for Contact Center Automation You Can Implement Today

      The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging w...

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      Customer Service Automation

      How to Improve First Call Resolution With Conversational AI

      Customer experience (CX) has emerged as the single most crucial aspect of a buyer’s journey in 2020. By that m...

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      Conversational AI Customer Service Automation

      Transforming Customer Service – What to Look for in a Conversational AI Tool

      This article was originally published on The Magazine for Customer Service Managers and Professionals.

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      Customer Service Automation

      What’s the difference between standard & conversational IVR?

      Even though customer service has become an omnichannel experience, 61% of the callers still prefer the good ol...

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      Customer Service Automation

      9 questions to ask chatbot vendors before selecting one

      Looking at chatbots and automation? We've gathered the best 9 questions from our RFI template to ask potential...

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      Customer Service Automation

      Will AI replace call center agents?

      Call centers have always capitalized on new-age technologies to improve their operations and services, ranging...

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      Customer Service Automation

      How Conversational AI solves customer experience challenges

      Like all businesses, contact centers are under increasing pressure to do more with less. There is a need to re...

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