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Product Blog

Conversational AI Customer Service Automation Contact Center

Contact Center Automation in Healthcare

Healthcare contact centers play a critical role in managing the rising burden of patient demand faced by healt...

Conversational AI Customer Service Automation Contact Center

Chatbots in Banking: Benefits & Examples

Experts in the banking industry can all agree that adapting to digital innovations is crucial to the success o...

Conversational AI Customer Service Automation Contact Center

Conversational AI in Banking: Benefits & Examples

The banking industry has already been transformed by digital evolution. Where it was once a highly traditional...

Conversational AI Customer Service Automation Contact Center

AI Chatbots in Travel: Benefits & Examples

The evolution of Artificial Intelligence (AI) has forever transformed the idea of the humble chatbot. What was...

Customer Service Automation Customers

The Future of AI: A Vision for Customer Service in 2024 and Beyond

With the rapid advancement of both open and closed-source AI models, unparalleled investments and immediate ad...

Customer Service Automation

Deloitte and Cognigy: Paving the Way for AI-Powered Customer Service Transformation

Deloitte, a leading consulting company known for its strategic expertise, relies on Cognigy.AI as its preferre...

Conversational AI Customer Service Automation

7 Reasons ChatGPT Alone Can't Deliver the Customer Service You Need

With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI....

Customer Service Automation Conversational IVR

What’s the Difference Between Standard & Conversational IVR?

If you analyzed every time a customer called support over the past several years, what do you think the most p...

Customer Service Automation

What Customer Experience are you Delivering?

Our fast-paced, tech-centered world has fostered the expectation of instant gratification. When we have questi...

Customer Service Automation

How Advances in AI Make for Happy Telecom Customers

First, let's get it out there and acknowledge where your contact center is today and where it struggles to mee...

Customer Service Automation Conversational IVR

Interview: Hyperautomation powered by Cognigy.AI and SAP CX Service Cloud

Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...

Customer Service Automation

The Next Chapter in Customer Service Automation

In its short time span, how has Conversational AI already evolved and how is it transforming customer service ...

Customer Service Automation

What Your Customers Really Think About Customer Service Automation

Perhaps the most popular current use of artificial intelligence (AI) in the customer contact environment is in...

Customer Service Automation

Managing Customer Expectations in the Age of Artificial Intelligence

Modern consumers crave immediacy. With technology like artificial intelligence (AI) and chatbots gaining groun...