Getting Started Guide: Generative AI Open Beta
You may have seen that we recently announced the beginning of the open beta launch of our new Generative AI fe...
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The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
There is no better place to keep up with the fast-changing world of Conversational AI.
You may have seen that we recently announced the beginning of the open beta launch of our new Generative AI fe...
Delivering an excellent customer experience (CX) is the top priority for every contact center. This unwavering...
With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI....
If you analyzed every time a customer called support over the past several years, what do you think the most p...
Summary: Last week, Cognigy exhibited at Customer Contact Week Europe in Amsterdam. The event saw contact cent...
Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...
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Undertaking conversational automation without a well-thought-out plan could be a mistake that undermines the s...
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There's nothing wrong with communicating with your customers through traditional phone or email channels. But ...
Since call centers came into being, sometime in the 1900s, callers have consistently been complaining about th...
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This article was originally published on The Magazine for Customer Service Managers and Professionals.
Looking at chatbots and automation? We've gathered the best 9 questions from our RFI template to ask potential...
Call centers have always capitalized on new-age technologies to improve their operations and services, ranging...
Like all businesses, contact centers are under increasing pressure to do more with less. There is a need to re...
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