Cognigy Blog

There is no better place to keep up with the fast-changing world of Conversational AI.

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      Customer Service Automation Customers Contact Center Conversational IVR

      The Future of AI: A Vision for Customer Service in 2024 and Beyond

      With the rapid advancement of both open and closed-source AI models, unparalleled investments and immediate ad...

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      Customer Service Automation Customers Contact Center Conversational IVR

      How 1 Agent Handles 20 Million Calls a Year

      Prepare to be amazed: the title of this blog is undeniably clickbaity, yet it's also 100% accurate. A single a...

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      Product Conversational AI Customer Service Automation

      Unleashing the Power of AI Agents in the Insurance Industry

      The world seems more uncertain than ever these days. People seek certainty and they want to feel heard, unders...

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      Conversational AI Customer Service Automation Generative AI OpenAI

      Getting Started Guide: Generative AI Open Beta

      You may have seen that we recently announced the beginning of the open beta launch of our new Generative AI fe...

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      Conversational AI Customer Service Automation Contact Center

      How to Track & Improve Call Center Response Times

      Delivering an excellent customer experience (CX) is the top priority for every contact center. This unwavering...

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      Conversational AI Customer Service Automation Contact Center

      7 Reasons ChatGPT Alone Can't Deliver the Customer Service You Need

      With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI....

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      Conversational AI Customer Service Automation Conversational IVR

      What’s the Difference Between Standard & Conversational IVR?

      If you analyzed every time a customer called support over the past several years, what do you think the most p...

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      Conversational AI Customer Service Automation Events Contact Center

      What’s Next in CX? 5 Highlights from CCW Europe 2022

      Summary: Last week, Cognigy exhibited at Customer Contact Week Europe in Amsterdam. The event saw contact cent...

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      Customer Service Automation

      Interview: Hyperautomation powered by Cognigy.AI and SAP CX Service Cloud

      Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...

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      Customer Service Automation

      The Next Chapter in Customer Service Automation

      In its short time span, how has Conversational AI already evolved and how is it transforming customer service ...

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      Customer Service Automation

      Why an AI-Powered Contact Center Will Never Replace Human Agents

      As AI expands into and improves every aspect of customer service, you’ll hear about growing concerns that it w...

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      Customer Service Automation

      What Your Customers Really Think About Customer Service Automation

      Perhaps the most popular current use of artificial intelligence (AI) in the customer contact environment is in...

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      Customer Service Automation

      Managing Customer Expectations in the Age of Artificial Intelligence

      Modern consumers crave immediacy. With technology like artificial intelligence (AI) and chatbots gaining groun...

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      Customer Service Automation

      "Hi, Can You Help Me Build a Conversational Automation Strategy?"

      Undertaking conversational automation without a well-thought-out plan could be a mistake that undermines the s...

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      Customer Service Automation

      Why Your Customers Get Upset and What You Can Do to Fix It

      Customer experience is a hot topic, and as we move forwards will become the competitive edge. Some companies a...

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      Customer Service Automation

      4 Tips for Personalized Customer Service With Automation

      Customer service automation has become a must-have for enterprises. With automation, you can ensure engaging, ...

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      Customer Service Automation

      [Infographic] Omnichannel vs Multichannel Contact Center for Outstanding CX

      There's nothing wrong with communicating with your customers through traditional phone or email channels. But ...

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      Customer Service Automation

      Your 2021 Guide to Intelligent Call Routing System

      Since call centers came into being, sometime in the 1900s, callers have consistently been complaining about th...

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      Customer Service Automation

      10 Best Practices for Contact Center Automation You Can Implement Today

      The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging w...

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      Customer Service Automation

      How to Improve First Call Resolution With Conversational AI

      Customer experience (CX) has emerged as the single most crucial aspect of a buyer’s journey in 2020. By that m...

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      Conversational AI Customer Service Automation

      Transforming Customer Service – What to Look for in a Conversational AI Tool

      This article was originally published on The Magazine for Customer Service Managers and Professionals.

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      Customer Service Automation

      9 questions to ask chatbot vendors before selecting one

      Looking at chatbots and automation? We've gathered the best 9 questions from our RFI template to ask potential...

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      Customer Service Automation

      Will AI replace call center agents?

      Call centers have always capitalized on new-age technologies to improve their operations and services, ranging...

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      Customer Service Automation

      How Conversational AI solves customer experience challenges

      Like all businesses, contact centers are under increasing pressure to do more with less. There is a need to re...

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