Cognigy Blog

There is no better place to keep up with the fast-changing world of Conversational AI.
    Search icon

    Back to all Categories

      Search icon

      Customer Service Automation

      Why an AI-Powered Contact Center Will Never Replace Human Agents

      As AI expands into and improves every aspect of customer service, you’ll hear about growing concerns that it w...

      Read Now

      Customer Service Automation

      What Your Customers Really Think About Customer Service Automation

      Perhaps the most popular current use of artificial intelligence (AI) in the customer contact environment is in...

      Read Now

      Customer Service Automation

      Managing Customer Expectations in the Age of Artificial Intelligence

      Modern consumers crave immediacy. With technology like artificial intelligence (AI) and chatbots gaining groun...

      Read Now

      Customer Service Automation

      "Hi, Can You Help Me Build a Conversational Automation Strategy?"

      Undertaking conversational automation without a well-thought-out plan could be a mistake that undermines the s...

      Read Now

      Customer Service Automation

      Why Your Customers Get Upset and What You Can Do to Fix It

      Customer experience is a hot topic, and as we move forwards will become the competitive edge. Some companies a...

      Read Now

      Customer Service Automation

      4 Tips for Personalized Customer Service With Automation

      Customer service automation has become a must-have for enterprises. With automation, you can ensure engaging, ...

      Read Now

      Customer Service Automation

      [Infographic] Omnichannel vs Multichannel Contact Center for Outstanding CX

      There's nothing wrong with communicating with your customers through traditional phone or email channels. But ...

      Read Now

      Customer Service Automation

      Your 2021 Guide to Intelligent Call Routing System

      Since call centers came into being, sometime in the 1900s, callers have consistently been complaining about th...

      Read Now

      Customer Service Automation

      10 Best Practices for Contact Center Automation You Can Implement Today

      The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging w...

      Read Now

      Customer Service Automation

      How to Improve First Call Resolution With Conversational AI

      Customer experience (CX) has emerged as the single most crucial aspect of a buyer’s journey in 2020. By that m...

      Read Now

      Customer Service Automation

      What’s the Difference Between Standard & Conversational IVR?

      Even though customer service has become an omnichannel experience, 61% of the callers still prefer the good ol...

      Read Now

      Customer Service Automation

      9 Questions To Ask Chatbot Vendors Before Selecting One

      Looking at chatbots and automation? We've gathered the best 9 questions from our RFI template to ask potential...

      Read Now

      Customer Service Automation

      Will AI Replace Call Center Agents?

      Call centers have always capitalized on new-age technologies to improve their operations and services, ranging...

      Read Now

      Customer Service Automation

      How Conversational AI Solves Customer Experience Challenges

      Like all businesses, contact centers are under increasing pressure to do more with less. There is a need to re...

      Read Now
      LOAD MORE

      Great job! You’re all caught up

      Close

      Request a demo!