Conversational AI & Automation for Utility Companies

Power up your Customer Service

Cognigy.AI powers a brighter customer service experience, cutting response times,  fueling customer loyalty and reducing costs.

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Tap into the power of Conversational AI for always-on, efficient customer service, ensuring no customer is ever left in the dark.

Who's Keeping the Lights on with Cognigy?

Don't Start from Scratch.
Start with Cognigy.

Accelerate your time to value with ready-made  solutions for Utilities including built-in industry specific templates, terms and flows.

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Preloaded with Industry Data

Pre-trained intents, flows and entities to speed up design and deployment. 

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Pretrained on Utility Terms

Prebuilt lexicons with common terms, phrases and services. 

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Automated Common Processes

Automate common service processes like meter readings, bill payments, change of address and more. 

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Effortless Self-Service

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Effortlessly Handle Peak Loads

With over 25,000 concurrent sessions and easy scaling to ensure customer service runs smoothly during storms or unforseen events.  

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Be Where your Customers Are

Over 25 voice and digital channels ready out-of-the-box from iMessage to WhatsApp and Twitter.

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Help Anyone in Any Language

Support for over 100 languages and bidirectional translation so your agents can speak any language on-demand.

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Let Customers Mix & Match Channels

Built for multimodal service so passengers on the go can for example switch from messaging to voice within one seamless experience.

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Turnkey Solutions for Utilities

Intelligent Conversational AI-powered virtual agents help both customers and agents.

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Meter Readings

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Address Changes

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Billing Questions

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Bill Payments

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Outage Notifications

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Report an Outage

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Enroll in Auto-Pay

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Start/Stop Service

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Usage Questions

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And more...

E.ON provides best-in-class service with Cognigy.AI

 

E.ON Digital Technology  sought a scalable robust, enterprise platform for creating and deploying voice and chatbots across the organization in multiple countries. Their goal was to use conversational AI to offer end-to-end self-service, automate repetitive tasks, and reduce the burden on agents.

Cognigy.AI was chosen for its extensibility, custom integration capabilities, and intuitive UI, enabling easy orchestration of multiple bots and channels (chat, voice, and phone) within a single solution.

Currently, E.ON uses over 30 conversational AI solutions, covering approximately 70% of their demand. This has allowed E.ON to collect extensive analytics to improve service, reduce service center workload, and cut operational costs. 

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70%

Automation across all conversational channels

+37 NPS

on Live Chat

45%

of all customer contacts on conversational channels

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voice bots with 4 end-to-end automated self-service processes

How to Scale the Next Generation of Customer Self-Service for Energy Providers

Lead Your Industry in CX

with Cognigy

Enjoy the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched flexibility of Generative AI to deliver remarkable self-service solutions.

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Human-Like Conversations

Engage your customers in natural, empathetic dialogues with our market-leading NLU technology, enhanced by Large Language Models (LLMs).

 

Personalized Interactions

Our Contact Profiles and native LLM capabilities let you personalize bot output on the fly to match the conversation history and customer sentiment. Learn more

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Multimodal Experiences

Enable rich, interactive dialogues that accurately capture customer input by combining phone, web, and app channels in real-time.

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Data-Driven Optimization

Uncover conversational insights as holistic or granular as you need with a built-in suite of KPI dashboards and drill-down step, message, and transcript analytics.

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Choose the Market Leader

2022 & 2023 Gartner Magic Quadrant Leader
for Enterprise Conversational AI

Ranked #1 in 5/5 Categories for 2023
Gartner® Critical Capabilities for Enterprise Conversational AI

Access the Report

 

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Cognigy Ranked 1st in Gartner Critical Capabilities
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Ready to Power Up your Customer Experience?