AI Agents for Utility Companies

Power up your Customer Service

AI Agents power a brighter customer service experience, cutting response times,  fueling customer loyalty and reducing costs.

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Tap into the power of an AI workforce for always-on, efficient customer service, ensuring no customer is ever left in the dark.

Who's Keeping the Lights on with Cognigy?

Don't Start from Scratch.
Start with Cognigy.

Accelerate your time to value with ready-made AI Agents for utilities.

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Preloaded with Industry Data

Pre-trained intents, flows and entities to speed up design and deployment. 

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Pretrained on Utility Terms

Prebuilt lexicons with common terms, phrases and services. 

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Automated Common Processes

Automate common service processes like meter readings, bill payments, change of address and more. 


AI Agents Pre-trained for your Use Cases

Intelligent AI agents help customers and assist agents in real time, on any channel.

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Meter Readings

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Address Changes

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Billing Questions

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Bill Payments

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Outage Notifications

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Report an Outage

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Start/Stop Service

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Usage Questions

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And more...

Effortless Self-Service

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Effortlessly Handle Peak Loads

With AI Agents that can take over 25,000 concurrent sessions and scale easy to ensure customer service runs smoothly during storms or unforseen events.  

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Help Anyone in Any Language

Support for over 100 languages and bidirectional translation so your agents can speak any language on-demand.

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Let Customers Mix & Match Channels

Built for multimodal service so customers on the go can for example switch from messaging to voice within one seamless experience.


E.ON provides best-in-class service with Cognigy.AI


E.ON Digital Technology  sought a scalable robust, enterprise platform for creating and deploying voice and chatbots across the organization in multiple countries. Their goal was to use conversational AI to offer end-to-end self-service, automate repetitive tasks, and reduce the burden on agents.

Cognigy.AI was chosen for its extensibility, custom integration capabilities, and intuitive UI, enabling easy orchestration of multiple bots and channels (chat, voice, and phone) within a single solution.

Currently, E.ON uses over 30 AI Agent solutions, covering approximately 70% of their demand. This has allowed E.ON to collect extensive analytics to improve service, reduce service center workload, and cut operational costs. 



Automation across all conversational channels

+37 NPS

on Live Chat


of all customer contacts on conversational channels


voice AI Agents with 4 end-to-end automated self-service processes

How to Scale the Next Generation of Customer Self-Service for Energy Providers

Lead Your Industry in CX

with Cognigy

Enjoy the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched flexibility of Generative AI to deliver remarkable self-service solutions.

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Human-Like Conversations

Fully understands customer intents, context, and sentiment to provide tailored service around their exact needs.

Enterprise Knowledge

Pretrained in your support knowledge, industry know-how, and enterprise systems for superior query resolution.


24/7 Omnichannel Availability

On-call round the clock to offer support when it matters the most - on the channel of customers’ choice (phone and messaging).


Loved by Customers

Hear what they have to say


Reviewer Function:

Research and Development

Company Size:

30B + USD



Excellent Choice for Complex Conversational AI at Scale

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...


Reviewer Function:

Software Development

Company Size:

<50M USD


Healthcare and Biotech Industry

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.

"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...


Reviewer Function:

Product Management

Company Size:

1B - 3B USD



Best Conversational AI Platform!

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."


Reviewer Function:

Data and Analytics

Company Size:

30B + USD



The Highly Interactive and Profitable Customer Interaction System

"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...


Reviewer Function:

Customer Service and Support

Company Size:

500M - 1B USD


Energy and Utilities

Bring Your Conversational AI Strategy To The Next Level With Less Code

We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."


Reviewer Function:

Data and Analytics

Company Size:

1B - 3B USD



Most Flexible Conversation AI Platform

"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."

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Shape the future of customer service, today

The choice is yours