AI Agents for Utility Companies

Power up your Customer Service

AI Agents power a brighter customer service experience, cutting response times,  fueling customer loyalty and reducing costs.

utilities frame utilities customer_L AI Pulse Icon Light

Tap into the power of an AI workforce for always-on, efficient customer service, ensuring no customer is ever left in the dark.

Who's Keeping the Lights on with Cognigy?

Don't Start from Scratch.
Start with Cognigy.

Accelerate your time to value with ready-made AI Agents for utilities.

AI Agent technology graphic_x2
Cognigy Icon-_Home

Preloaded with Industry Data

Pre-trained intents, flows and entities to speed up design and deployment. 

Cognigy Icon-_Document

Pretrained on Utility Terms

Prebuilt lexicons with common terms, phrases and services. 

Cognigy Icon-_Launch

Automated Common Processes

Automate common service processes like meter readings, bill payments, change of address and more. 


AI Agents Pre-trained for your Use Cases

Intelligent AI agents help customers and assist agents in real time, on any channel.

Cognigy Icon-_Search

Meter Readings

Cognigy Icon-_Home

Address Changes

Cognigy Icon-_Labour Cost

Billing Questions

Cognigy Icon-_Money

Bill Payments

Cognigy Icon-_Promotion

Outage Notifications

Cognigy Icon-_Discussion

Report an Outage

Cognigy Icon-_Newsletter

Enroll in Auto-Pay

Cognigy Icon-_Analytics

Start/Stop Service

Cognigy Icon-_Investment

Usage Questions

Cognigy Icon-_Services

And more...

Effortless Self-Service

xApps Energy_transparent
Cognigy_Icon-_Bot to agent handover

Effortlessly Handle Peak Loads

With AI Agents that can take over 25,000 concurrent sessions and scale easy to ensure customer service runs smoothly during storms or unforseen events.  

Cognigy Icon-_Global

Help Anyone in Any Language

Support for over 100 languages and bidirectional translation so your agents can speak any language on-demand.

Cognigy Icon-_Phone

Let Customers Mix & Match Channels

Built for multimodal service so passengers on the go can for example switch from messaging to voice within one seamless experience.


E.ON provides best-in-class service with Cognigy.AI


E.ON Digital Technology  sought a scalable robust, enterprise platform for creating and deploying voice and chatbots across the organization in multiple countries. Their goal was to use conversational AI to offer end-to-end self-service, automate repetitive tasks, and reduce the burden on agents.

Cognigy.AI was chosen for its extensibility, custom integration capabilities, and intuitive UI, enabling easy orchestration of multiple bots and channels (chat, voice, and phone) within a single solution.

Currently, E.ON uses over 30 AI Agent solutions, covering approximately 70% of their demand. This has allowed E.ON to collect extensive analytics to improve service, reduce service center workload, and cut operational costs. 



Automation across all conversational channels

+37 NPS

on Live Chat


of all customer contacts on conversational channels


voice AI Agents with 4 end-to-end automated self-service processes

How to Scale the Next Generation of Customer Self-Service for Energy Providers

Lead Your Industry in CX

with Cognigy

Enjoy the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched flexibility of Generative AI to deliver remarkable self-service solutions.

AI agent utilities

Human-Like Conversations

Fully understands customer intents, context, and sentiment to provide tailored service around their exact needs.

Enterprise Knowledge

Pretrained in your support knowledge, industry know-how, and enterprise systems for superior query resolution.


24/7 Omnichannel Availability

On-call round the clock to offer support when it matters the most - on the channel of customers’ choice (phone and messaging).


Don't just take our word for it!

98% of customers are willing to recommend Cognigy. 

Hear what they have to say


Gartner Customer Choice Recognition

Gartner_logo_blue_small_digital 1

Cognigy is recognized with Customers’ Choice Distinction in Gartner® Voice of the Customer for Enterprise Conversational AI Platforms

utilities customer

Shape the future of customer service, today

The choice is yours