Customer Service Automation-Expert Christian Charb...
Christian Charbonnier is now in charge of the strongly growing partner management D/A/CH region at D...
Cognigy Named a Leader in January 2022 Gartner® Magic Quadrant ™ for Enterprise Conversational AI Platforms! Download the report
Easy-to-use platform even for non-techies
Understand what your customers say in any language
Connect to your digital ecosystem with free Cognigy.AI Extensions
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
For Enterprise Conversational AI Platforms
Provide a consistent service that your customers deserve on the channels that they prefer.
No more long waiting lines. Instant support with any request.
Let human-like digital agents communicate with your customers in their language.
Offer personalized support and solve customer issues around the clock with intelligent digital agents.
Increase customer service productivity and decrease your Average Handling Time by automating repetitive processes.
Improve your First Time Resolution Rate and overall efficiency by using Conversational AI, which automates all interactions.
Deliver personalized services that is expected with every customer interaction and improve your Customer Satisfaction Score.
Maintain the highest possible Net Promoter Score through a seamless connection with human agents.
Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more
Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more
It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more
The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.
The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.
The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.
End-to-end enterprise conversational automation platform for customer & employee services
AI-based Voice Gateway solution to deploy virtual voice agents for automated phone conversations
Cognigy is named a Leader in the January 2022 Gartner® Magic Quadrant ™
For Enterprise Conversational AI Platforms
GARTNER and Magic Quadrant are registered trademarks and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cognigy.
Christian Charbonnier is now in charge of the strongly growing partner management D/A/CH region at D...
For the second year in a row, Corporate LiveWire Global Awards is recognizing Cognigy as the “AI Aut...
Cognigy has been selected as one of this year’s featured companies for Enterprise Connect 2022 Innov...
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