OUTSTANDING CUSTOMER SERVICE AT LOWER COSTS. MANAGED BY YOU.

Leverage the Power of Conversational AI for Customer Service Automation and cut your Contact Center Costs by 50% and more.

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Trusted by more than 400 brands worldwide

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Smarter Conversations

Prefered Channel

Omnichannel experience

Provide a consistent service that your customers deserve on the channels that they prefer.

Time

Instant answers, every time

No more long waiting lines. Instant support with any request.

Multi-langugae

Multilingual support

Let human-like digital agents communicate with your customers in their language.

24/7 customer service

24/7 customer service

Offer personalized support and solve customer issues around the clock with intelligent digital agents.
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Better Business

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Automate repetitive tasks

Increase customer service productivity and decrease your Average Handling Time by automating repetitive processes.

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Simplify complex customer processes

Improve your First Time Resolution Rate and overall efficiency by using Conversational AI, which automates all interactions.

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Consistent high- quality service

Deliver personalized services that is expected with every customer interaction and improve your Customer Satisfaction Score.

Agent AI Assistent

Seamless Agent Handover

Maintain the highest possible Net Promoter Score through a seamless connection with human agents.

The New Era of Conversational AI & Automation is here. Are you ready?

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“The Best Enterprise Level Conversational AI”

Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more

Director Of Engineering in the Industry

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“Amazing Product and really cool company!”

Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more

Customer Experience Expert in the Energy and Utilities Industry

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“The perfect solution for large enterprises”

It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more

Chief Technology Scout in the Services Industry

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The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

AI

End-to-end enterprise conversational automation platform for customer & employee services 

  • Intuitive Low-Code UI with Graphical Conversation Editor
  • Omni-Channel Conversational AI
  • Powerful Developer Tool Kit
  • Available as SaaS, On-Premise and Managed Service
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Product
VG

AI-based Voice Gateway solution to deploy virtual voice agents for automated phone conversations

  • AI-Based Conversation
  • Automated Phone Conversations
  • Agent AI Assistant
  • On-Premise GDPR Compliant Voice Automation
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The next generation of IVR

Highly Flexible Automation Platform for Chat and Voice Channels

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Cognigy named as one of Germany's fastest growing ...

With a growth rate of 987.45 percent, Cognigy claims a spot in the top 10 of the Deloitte Technology...

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  • 22 November 2021

Cognigy Named a Leader in IDC MarketScape for Gene...

Cognigy, a global leader in omnichannel customer service automation, has been named a Leader in the ...

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  • 06 October 2021

Cognigy launches Conversational AI Analytics Suite...

The Cognigy Insights analytics suite will enhance the capabilities of the Cognigy.AI platform to mak...

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  • 25 August 2021
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