AI Agents for Your Business

Support your customers and agents with Cognigy.AI, powered by Generative and Conversational AI

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AI Agents for Insurance

Support your customers and agents with Cognigy.AI, powered by Generative and Conversational AI

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AI Agents for Travel

Support your customers and agents with Cognigy.AI, powered by Generative and Conversational AI

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AI Agents for Retail

Support your customers and agents with Cognigy.AI, powered by Generative and Conversational AI

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AI Agents for Healthcare

Support your customers and agents with Cognigy.AI, powered by Generative and Conversational AI

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AI Agents for Telecoms

Support your customers and agents with Cognigy.AI, powered by Generative and Conversational AI

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AI Agents for Utilities

Support your customers and agents with Cognigy.AI, powered by Generative and Conversational AI

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10M+ automated conversations per year for rebookings, refunds & more

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16+ Bots live

10M+ automated conversations per year

Real-time AI translation
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25+ chat and voice bots for customer care and in-car Voice Assistance

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98% of customers love the service

Increased loyalty for dealerships

95% acceptance rate for AI-booked appointments
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Voice & Chatbots with 70% automation rates, serving EON’s 50M customers

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70% automation

30+ bots live

+37% NPS on live chat
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Serving 24k customers in customer service on chat and voice channels

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Over 400 recognized intents

Trained on +7,000 samples

Warm Agent handover
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What will you use AI for?

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Explore our customer stories
95%

Automation
Achievable
32%

CSAT
Improvement
500M+

Conversations Annually
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Harness the power of LLMs for Customer Self-Service

Enterprise Ready Generative AI

Turbocharge your contact center with secure LLM integration.

Personalized CX

Create meaningful connections and foster customer loyalty through tailored experiences.

Advanced Language Understanding

Boost contact center NLU with LLMs for human-like intent and entity recognition.

Turbocharged Conversation Design

Automate conversation design workflows and accelerate time-to-value of your AI Agents.

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Give your agents superpowers with AI Copilot

Unlock Agent Productivity

Empower your workforce with real-time AI coaching and automated wrap-ups.

Effortless Resource Access

Provide agents with instant access to critical support knowledge and resources.

Global Language Support

Equip service teams to assist customers in any language leveraging real-time translation.

Enhanced CX

Deliver swift and precise responses – without customers ever having to repeat themselves.

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Scale up your enterprise contact center with an
omni-channel AI workforce

Outpace Competitors

Respond to changing business and customer needs with the most cutting-edge AI on the market.

Flexibility and Scale

Easily create and deploy AI Agents to support your customers and agents with various use cases.

Fast Time to Value

Automate tasks, reduce response and call handling times for increased value and cost savings.

Better Together

Quickly and seamlessly integrate into existing systems without the need to replace or disrupt.

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Start your journey with the #1 Leader

 

98% of customers willing to
recommend Cognigy

Cognigy recognized as a Customers’ Choice in Gartner® Voice of the Customer report for Enterprise Conversational AI Platforms

VOICE OF THE CUSTOMER Magic Quadrant

Contact Center Leader

 

 

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Analyst recognition & awards

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Deliver service experiences your customers will boast about

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Cognigy News

Cognigy Receives 2023 Conversational AI Excellence...

Cognigy Honored for Innovative and Impactful Use of Conversational AI Technology Düsseldorf, San Fra...

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  • 30 November 2023

Cognigy Launches AI Copilot, the Daily Companion f...

Industry Leader Reinvents Agent Assist with Generative and Conversational AI for Customer Service Ex...

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  • 22 November 2023

Cognigy Receives CCV Quality Award 2023 for IT-Inn...

November 17, 2023 | DÜSSELDORF, SAN FRANCISCO - Cognigy, a global leader in AI-driven customer servi...

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  • 20 November 2023
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