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Trusted by more than 500 brands worldwide

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Cognigy is named a Leader in the January 2022 Gartner® Magic Quadrant ™

For Enterprise Conversational AI Platforms

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Gartner Magic Quadrant

GARTNER and Magic Quadrant are registered trademarks and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cognigy.

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Smarter Conversations

Prefered Channel

Omnichannel experience

Provide a consistent service that your customers deserve on the channels that they prefer.

Time

Instant answers, every time

No more long waiting lines. Instant support with any request.

Multi-langugae

Multilingual support

Let human-like digital agents communicate with your customers in their language.

24/7 customer service

24/7 customer service

Offer personalized support and solve customer issues around the clock with intelligent digital agents.
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Better Business

connect

Automate repetitive tasks

Increase customer service productivity and decrease your Average Handling Time by automating repetitive processes.

people

Simplify complex customer processes

Improve your First Time Resolution Rate and overall efficiency by using Conversational AI, which automates all interactions.

value Added Partner

Consistent high- quality service

Deliver personalized services that is expected with every customer interaction and improve your Customer Satisfaction Score.

Agent AI Assistent

Seamless Agent Handover

Maintain the highest possible Net Promoter Score through a seamless connection with human agents.

The New Era of Conversational AI & Automation is here. Are you ready?

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“The Best Enterprise Level Conversational AI”

Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more

Director Of Engineering in the Industry

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“Amazing Product and really cool company!”

Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more

Customer Experience Expert in the Energy and Utilities Industry

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“The perfect solution for large enterprises”

It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more

Chief Technology Scout in the Services Industry

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The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

AI

End-to-end enterprise conversational automation platform for customer & employee services 

  • Intuitive Low-Code UI with Graphical Conversation Editor
  • Omni-Channel Conversational AI
  • Powerful Developer Tool Kit
  • Available as SaaS, On-Premise and Managed Service
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Product
VG

AI-based Voice Gateway solution to deploy virtual voice agents for automated phone conversations

  • AI-Based Conversation
  • Automated Phone Conversations
  • Agent AI Assistant
  • On-Premise GDPR Compliant Voice Automation
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The next generation of IVR

Highly Flexible Automation Platform for Chat and Voice Channels

Play

GTM specialist Rob Fardin Strengthens Cognigy lead...

Düsseldorf / San Francisco / Sydney / London — Cognigy today announced that Rob Fardin has joined th...

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  • 24 January 2022

Interview with Bucher + Suter: Best Conversational...

Conversational analytics will be a hot topic in 2022 - and with Cognigy Insights we offer the right ...

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  • 17 December 2021

Cognigy named as one of Germany's fastest growing ...

With a growth rate of 987.45 percent, Cognigy claims a spot in the top 10 of the Deloitte Technology...

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  • 22 November 2021
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