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Virtual Agents on the Phone Line: The Digital Insurance Revolution

Conversational automation in insurance

70% of life insurance executives believe they lag
behind other financial services sectors in the adoption
of digital technologies

Bain & Company

How Conversational AI Can Achieve Outstanding Customer Service

80%

automation of your customer service requests with AI

Automate

claims submission process and other relevant processes

24/7

availability for customer service requests

...and much more, with Conversational AI-powered virtual agents.

Meet the Intelligent Insurance Customer Service Agent

Intelligent Conversational AI-powered virtual agents help both customers and agents.

Agent-AI-Assistent

Automatically answers queries

shaking-hand

Serves customers on the channels they love

Timer-Reduce

Gets smarter
every day

dollar-money

Saves costs by scaling automation

Channel-User-Enagagment

Build once, deploy everywhere

Value-Added-Partner

Reduces reliance
on tech experts

Framework

Integrates with existing contact center systems

Prefered-Channel

Comes with 30+
pre-trained intents

AI-integration

Easily integrates with specific inputs and Q&As

Date-Clander

Start to go-live in as little as 2 months

What’s Under the Hood?

Flowchart
Cross

Pre-configured framework

Pre-trained intents and integration with relevant systems.

Testing

Claim processing

Fully automated claim processing with asynchronous updates and other utilitarian features.

Voice Automation

Natural Language Understanding

Powerful Natural Language Processing with
industry-leading accuracy by Cognigy NLU.

Support

Give Quotes

Automated health insurance quotes with the option to pay within the chat for customers.

Recent Post

Pre-trained FAQs

Automated answers to queries across multiple channels.

How It Works

With a Conversational platform like Cogngy.AI, calls can be routed between human
agents and the virtual (AI) agent. As a result, human agents have more time left to
focus on more strategic and complex concerns.

customers

The Virtual Insurance Customer Service Agent Call Process

The virtual insurance customer service agent works similarly to any other virtual agent. With the capabilities
of Cognigy.AI, it can perform advanced functions such as sharing additional information
with callers and transferring calls to human agents if required.

user-1

Features of the Cognigy.AI Platform

The leading enterprise Conversational AI platform for building advanced solutions with cognitive bots.

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integrate-js

Graphical Conversation Editor

Easy-to-use visual editors enable business users to edit conversation logic & content.

saas

Advanced AI-based Understanding

Cognigy NLU delivers powerful natural language processing with industry leading accuracy.

framework

Enterprise-Level Operations

Cognigy.AI runs on Cognigy SaaS cloud or on private infrastructure as an on-premise deployment.

Virtual Insurance Customer Service Agent: Use Cases

Billing Questions

Billing Questions

Automated phone answering

Health Insurance Quote

Health Insurance Quote

Automated health insurance quotes

Service Desk Assistant

Service Desk Assistant

Digital Service Desk Assistant
Internal - ITSM

HR Employee Assistant

HR Employee Assistant

Digital HR Specialist
Internal - HR

Car Insurance Claim

Car Insurance Claim

Fully-automated claims processing

Answer Billing-related
Questions From Your Callers

Leverage Automated phone answering in your call center

The next generation of IVR in action

A glimpse of the AI-powered conversation:

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Direct Benefits of Adopting AI

20%

Boost in agent productivity

30%

Call deflection rate

Substantial Return on Investment

“We believe Cognigy.AI v4 to be most Comprehensive user-friendly Conversational Ai Platform on the market today, which will empower our business users and developers for building advance, multi-lingual Virtual Agents at Scale.”

nick

Nick Allgaier
Project lead “Customer Service Chatbot” at Lufthansa Group

“We believe Cognigy.AI v4 to be most Comprehensive user-friendly Conversational Ai Platform on the market today, which will empower our business users and developers for building advance, multi-lingual Virtual Agents at Scale.”

nick

Nick Allgaier
Project lead “Customer Service Chatbot” at Lufthansa Group

Voice.AI-4

Let’s get you a virtual insurance customer service agent today!

Cognigy has the largest Conversational AI Implementation Partner Network. Trained, educated and experienced to provide you the best project & implementation support.

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