Conversational AI Solution for Insurance

Don't Start from Scratch.

Start with Cognigy.

Preloaded with Industry Data

Pre-trained intents, flows and entities to speed up design and deployment.

Pretrained on Insurance Terms

Prebuilt lexicons with the most used terms, policy types, claims, and more.

Automated Common Processes

Automate common service processes like First Notice of Loss, claims processing, policy changes and document collection.

Exceptional Customer Service Across Voice and Text Channels

From conversational IVR and self-service to agent assist and RPA, Cognigy.AI lets you tackle the complete spectrum of insurance self-service automation use cases.

Built for unlimited flexibility, interoperability, and ease of use, our platform empowers business and development teams alike to create excellent conversational experiences and achieve better efficiency across systems.

Coverage Customers Can Count On

Effortlessly Handle High Volume

With over 25k concurrent sessions and easy scaling, you'll deliver excellent customer service even during unexpected events with spikes in inquiries.

Be Where your Customers Are

25+ voice and digital channels out-of-the-box from iMessage to WhatsApp and Twitter so customers get help where it's most convenient for them.

Scale Globally

Support for over 100 languages and bidirectional translation so your agents can speak any language on-demand.

Let Customers Mix & Match Channels

Policy holders can switch between channels like voice and messaging, within a single seamless experience whether in an airport, the side of the highway or at home.

Turnkey Self-Service for Policy Holders

Automated ID&V

First Notice of Loss

Claims Processing

Instant Document Collection

Product Recommendations

License Plate Detection

E-signatures

Policy Underwriting

Coverage Questions

And more...

Case Study: Fortune 500 Insurance Company

A Fortune 500 global insurer selected Cognigy.AI to handle their millions of yearly incoming calls.

They first launched Conversational IVR to immediately answer incoming calls, enable customers to explain their needs in natural language and then intelligently route them to the right person or process.

Next, they tackled caller identification and verification. Just by completely automating their IVR and ID&V, they were able to reduce average handling time by 15%.

Case Study: Impact of Conversational AI

150,000

incoming calls per month

95%

of Customer Intents Understood

15%

Reduction in AHT via automation

Transform your Customer Service with Cognigy

Enjoy the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched flexibility of Generative AI to deliver remarkable self-service solutions.

Human-Like Conversations

Engage your customers in natural, empathetic dialogues with our market-leading NLU technology, enhanced by Large Language Models (LLMs).

Personalized Interactions

Our Contact Profiles and native LLM capabilities let you personalize bot output on the fly to match the conversation history and customer sentiment. Learn more

Multimodal Experiences

Enable rich, interactive dialogues that accurately capture customer input by combining phone, web, and app channels in real-time.

Data-Driven Optimization

Uncover conversational insights as holistic or granular as you need with a built-in suite of KPI dashboards and drill-down step, message, and transcript analytics.