First notice of loss, any hour, any scale.

AI agents are human-like virtual agents, built on conversational and generative AI, that automate customer service across chat and voice. They deliver instant, personal support in over 100 languages and integrate with enterprise systems. They come with industry-specific skills and emotional intelligence, use your service knowledge and processes, and work alongside human agents with real-time assistance, knowledge lookups, next best actions and sentiment analysis.

Conversational AI in insurance means AI agents that talk with customers in natural language. They automate policy questions, claims processing and customer support with a personal experience, on voice and digital channels.

In a contact center, AI agents talk with customers by voice or chat and understand their requests in natural language. They answer FAQs, take payments and update account information, freeing human agents for complex issues. Performance improves over time as teams review and refine them.

Examples include AI agents that give policy information, help file claims and provide quotes for new coverage. They guide customers through the claims process, answer billing questions and recommend suitable products, on websites, social media and messaging platforms.

It automates claims processing, gives instant policy information and guides customers through onboarding. It also helps with billing, renewals and coverage recommendations, improving efficiency and satisfaction while cutting costs.