Customer Interview
Listen how ARAG leverages Conversational AI.
Read the articleDirect Benefits of Adopting AI
20%
Boost in agent productivity
30%
Call deflection rate
What’s Under the Hood?
Intelligent Conversational AI-powered virtual agents help both customers and agents.
Pre-trained intents and integration with relevant systems.
Fully automated claim processing with asynchronous updates and other utilitarian features.
Powerful Natural Language Processing with
industry-leading accuracy by Cognigy NLU.
Automated health insurance quotes with the option to pay within the chat for customers.
Automated answers to queries across multiple channels.
With a Conversational platform like Cognigy.AI, calls can be routed between human
agents and the virtual (AI) agent. As a result, human agents have more time left to
focus on more strategic and complex concerns.
The virtual insurance customer service agent works similarly to any other virtual agent. With the capabilities
of Cognigy.AI, it can perform advanced functions such as sharing additional information
with callers and transferring calls to human agents if required.
The leading enterprise Conversational AI platform for building advanced solutions with cognitive bots.
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Easy-to-use visual editors enable business users to edit conversation logic & content.
Cognigy NLU delivers powerful natural language processing with industry leading accuracy.
Cognigy.AI runs on Cognigy SaaS cloud or on private infrastructure as an on-premise deployment.
Nick Allgaier
Project lead “Customer Service Chatbot” at Lufthansa Group
Nick Allgaier
Project lead “Customer Service Chatbot” at Lufthansa Group
Cognigy has the largest Conversational AI Implementation Partner Network. Trained, educated and experienced to provide you the best project & implementation support.
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