Pre-trained intents, flows and entities to speed up design and deployment.
Prebuilt lexicons with the most used terms, policy types, claims, and more.
Automate common service processes like First Notice of Loss, claims processing, policy changes and document collection.
From conversational IVR and self-service to agent assist and RPA, Cognigy.AI lets you tackle the complete spectrum of insurance self-service automation use cases.
Built for unlimited flexibility, interoperability, and ease of use, our platform empowers business and development teams alike to create excellent conversational experiences and achieve better efficiency across systems.
With over 25k concurrent sessions and easy scaling, you'll deliver excellent customer service even during unexpected events with spikes in inquiries.
25+ voice and digital channels out-of-the-box from iMessage to WhatsApp and Twitter so customers get help where it's most convenient for them.
Support for over 100 languages and bidirectional translation so your agents can speak any language on-demand.
Policy holders can switch between channels like voice and messaging, within a single seamless experience whether in an airport, the side of the highway or at home.
Use Conversational IVR and out-of-the-box integrations to automate individual steps or entire self-service processes.
Reduce AHT, customer effort and the burden on your agents.
A Fortune 500 global insurer selected Cognigy.AI to handle their millions of yearly incoming calls.
They first launched Conversational IVR to immediately answer incoming calls, enable customers to explain their needs in natural language and then intelligently route them to the right person or process.
Next, they tackled caller identification and verification. Just by completely automating their IVR and ID&V, they were able to reduce average handling time by 15%.
incoming calls per month
of Customer Intents Understood
Reduction in AHT via automation
Transform your Customer Service with Cognigy
Enjoy the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched flexibility of Generative AI to deliver remarkable self-service solutions.
Engage your customers in natural, empathetic dialogues with our market-leading NLU technology, enhanced by Large Language Models (LLMs).
Our Contact Profiles and native LLM capabilities let you personalize bot output on the fly to match the conversation history and customer sentiment. Learn more
Enable rich, interactive dialogues that accurately capture customer input by combining phone, web, and app channels in real-time.