AI Agents for the Insurance Industry

AI Agents: Your Policy for Seamless Service

Deliver premium service experiences for every customer worldwide, on any channel and in any language.


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Deliver round-the-clock support and swift claim resolution with pretrained AI Agents, ensuring a frictionless experience and peace of mind at every step.

Don't Start from Scratch.

Start with Cognigy.

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Preloaded with Industry Data

Pre-trained intents, flows and entities to speed up design and deployment. 

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Pretrained on Insurance Terms

Prebuilt lexicons with the most used terms, policy types, claims, and more. 

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Automated Common Processes

Automate common service processes like First Notice of Loss, claims processing, policy changes and document collection. 


Exceptional Customer Service Across Voice and Text Channels

AI Agents let you tackle the complete spectrum of insurance self-service automation use cases.

Built for unlimited flexibility, interoperability, and ease of use, our Cognigy's AI Agents empowers business and development teams to create excellent service experiences and achieve higher efficiency across the board.


eBook: AI Agents for Insurance


Coverage Customers Can Count On

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Effortlessly Handle High Volume

With over 25k concurrent sessions and easy scaling, you'll deliver excellent customer service  even during unexpected events with spikes in inquiries.

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Scale Globally

Support for over 100 languages and bidirectional translation so your agents can speak any language on-demand.

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Multimodal Service on Any Channel

25+ voice and digital channels out-of-the-box from iMessage to WhatsApp ensure policy holders can use and switch between channels like voice and messaging, within a single seamless experience. 


Pre-trained AI Agents

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Automated ID&V

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First Notice of Loss

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Claims Processing

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Instant Document Collection

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Product Recommendations

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License Plate Detection

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Policy Underwriting

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Coverage Questions

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And more...

Automate Common Self-Service Processes

AI Agents with intelligent routing and out-of-the-box integrations can automate individual steps or entire self-service processes. 

Reduce AHT, customer effort and the burden on your agents. 


Case Study: Fortune 500 Insurance Company

A Fortune 500 global insurer selected Cognigy.AI to handle their millions of yearly incoming calls.

They first launched Conversational IVR to immediately answer incoming calls, enable customers to explain their needs in natural language and then intelligently route them to the right person or process.

Next, they tackled caller identification and verification. Just by completely automating their IVR and ID&V, they were able to reduce average handling time by 15%.


Case Study: Impact of Conversational AI


incoming calls per month


of Customer Intents Understood


Reduction in AHT via automation

Webinar: AI-powered Customer Service for Insurance

Start your journey with the #1 Leader

98% of customers are willing to recommend Cognigy. 

Hear what they have to say


Gartner Customer Choice Recognition

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Cognigy is recognized with Customers’ Choice Distinction in Gartner® Voice of the Customer for Enterprise Conversational AI Platforms

Trusted by 1,000+ brands worldwide

Insurance customer

Shape the future of customer service, today

The choice is yours