Conversational AI & Automation for the Insurance Industry

Cognigy.AI: Your Policy for Seamless Service

Deliver premium service experiences for every customer worldwide, on any channel and in any language.


Group 622 (1) Insurance customer AI Pulse Icon Light

Deliver round-the-clock support and swift claim resolution with conversational AI, ensuring a frictionless experience and peace of mind at every step.

Don't Start from Scratch.

Start with Cognigy.

Cognigy Icon-_Insurance

Preloaded with Industry Data

Pre-trained intents, flows and entities to speed up design and deployment. 

Cognigy Icon-_Document

Pretrained on Insurance Terms

Prebuilt lexicons with the most used terms, policy types, claims, and more. 

Cognigy Icon-_Launch

Automated Common Processes

Automate common service processes like First Notice of Loss, claims processing, policy changes and document collection. 


Exceptional Customer Service Across Voice and Text Channels

From conversational IVR and self-service to agent assist and RPA, Cognigy.AI lets you tackle the complete spectrum of insurance self-service automation use cases.

Built for unlimited flexibility, interoperability, and ease of use, our platform empowers business and development teams alike to create excellent conversational experiences and achieve better efficiency across systems.


Coverage Customers Can Count On

Cognigy_Icon-_Bot to agent handover

Effortlessly Handle High Volume

With over 25k concurrent sessions and easy scaling, you'll deliver excellent customer service  even during unexpected events with spikes in inquiries.

Cognigy Icon-_Social Media

Be Where your Customers Are

25+ voice and digital channels out-of-the-box from iMessage to WhatsApp and Twitter so customers get help where it's most convenient for them. 

Cognigy Icon-_Global

Scale Globally

Support for over 100 languages and bidirectional translation so your agents can speak any language on-demand.

Cognigy Icon-_Phone

Let Customers Mix & Match Channels

Policy holders can switch between channels like voice and messaging, within a single seamless experience whether in an airport, the side of the highway or at home. 


Turnkey Self-Service for Policy Holders

Cognigy Icon-_Protection

Automated ID&V

Cognigy Icon-_Help

First Notice of Loss

Cognigy Icon-_Document

Claims Processing

Cognigy Icon-_Technical Support

Instant Document Collection

Cognigy Icon-_Discussion

Product Recommendations

Cognigy Icon-_Search

License Plate Detection

Cognigy Icon-_Planning


Cognigy Icon-_Teamwork

Policy Underwriting

Cognigy Icon-_Chat

Coverage Questions

Cognigy Icon-_Insurance

And more...

Automate Common Self-Service Processes

Use Conversational IVR and out-of-the-box integrations to automate individual steps or  entire self-service processes. 

Reduce AHT, customer effort and the burden on your agents. 


HubSpot Video

Case Study: Fortune 500 Insurance Company

A Fortune 500 global insurer selected Cognigy.AI to handle their millions of yearly incoming calls.

They first launched Conversational IVR to immediately answer incoming calls, enable customers to explain their needs in natural language and then intelligently route them to the right person or process.

Next, they tackled caller identification and verification. Just by completely automating their IVR and ID&V, they were able to reduce average handling time by 15%.


Case Study: Impact of Conversational AI


incoming calls per month


of Customer Intents Understood


Reduction in AHT via automation

Transform your Customer Service with Cognigy

Enjoy the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched flexibility of Generative AI to deliver remarkable self-service solutions.

Hero Image - 4

Human-Like Conversations

Engage your customers in natural, empathetic dialogues with our market-leading NLU technology, enhanced by Large Language Models (LLMs).


Personalized Interactions

Our Contact Profiles and native LLM capabilities let you personalize bot output on the fly to match the conversation history and customer sentiment. Learn more


Multimodal Experiences

Enable rich, interactive dialogues that accurately capture customer input by combining phone, web, and app channels in real-time.


Data-Driven Optimization

Uncover conversational insights as holistic or granular as you need with a built-in suite of KPI dashboards and drill-down step, message, and transcript analytics.


Choose the Market Leader

2022 & 2023 Gartner Magic Quadrant Leader
for Enterprise Conversational AI

Ranked #1 in 5/5 Categories for 2023
Gartner® Critical Capabilities for Enterprise Conversational AI

Access the Report


Cognigy Ranked 1st in Gartner Critical Capabilities

Trusted by 1,000+ brands worldwide

Insurance customer

Reimagine Your Customer Service!

Discover how Conversational AI will streamlines your operations, boost agent productivity, and enhance customer experience.