Customer Interview
Listen how ARAG leverages Conversational AI.
Read the articleCognigy named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for the Second Year in a Row! Access a complimentary copy.
The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
Be the first to know about all the latest news
Dive into our global ecosystem of leading business and technology partners
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Conversational automation in insurance
Bain & Company
automation of your customer service requests with AI
claims submission process and other relevant processes
availability for customer service requests
Intelligent Conversational AI-powered virtual agents help both customers and agents.
Pre-trained intents and integration with relevant systems.
Fully automated claim processing with asynchronous updates and other utilitarian features.
Powerful Natural Language Processing with
industry-leading accuracy by Cognigy NLU.
Automated health insurance quotes with the option to pay within the chat for customers.
Automated answers to queries across multiple channels.
With a Conversational platform like Cognigy.AI, calls can be routed between human
agents and the virtual (AI) agent. As a result, human agents have more time left to
focus on more strategic and complex concerns.
The virtual insurance customer service agent works similarly to any other virtual agent. With the capabilities
of Cognigy.AI, it can perform advanced functions such as sharing additional information
with callers and transferring calls to human agents if required.
The leading enterprise Conversational AI platform for building advanced solutions with cognitive bots.
Easy-to-use visual editors enable business users to edit conversation logic & content.
Cognigy NLU delivers powerful natural language processing with industry leading accuracy.
Cognigy.AI runs on Cognigy SaaS cloud or on private infrastructure as an on-premise deployment.
Leverage Automated phone answering in your call center
A glimpse of the AI-powered conversation:
Boost in agent productivity
Call deflection rate
Nick Allgaier
Product Manager "Digital Assistants" @Lufthansa Group
Cognigy has the largest Conversational AI Implementation Partner Network. Trained, educated and experienced to provide you the best project & implementation support.