Live chat-Hero (3)

Boost your customers’ experience and agents’ efficiency in one go. Everybody wins.

Transform simple and resource-consuming chat requests to AI-assisted scalable conversations with a human touch.

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Live chat-Hero

Trusted by more than 400 brands worldwide

vueling
bosch-logo
BioNTech logo
Daimler-Jul-31-2020-01-19-40-98-PM
Mobily
lufthansa
lexoffice
henkel
arag-Jan-18-2021-02-05-51-20-PM
TUEV-Rheinland
salzburg

Speed is everything in today’s demanding market

Keep up with your customers by providing fast responses assisted by AI

of customers want immediate support in 10 minutes or less – Hubspot Research

of customers are satisfied getting service from a chatbot with an option to talk to a human if needed – Forrester Research

of US consumers prefer an automated self-service for simple customer service tasks – American Express
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Live chat-AI on the frontline

AI on the frontline, human agents on the top of the line

Overcome customer service limitations by adding AI-powered live chat capabilities that automatically open up conversations and anticipate solutions for your most common cases.

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Agent handover as smooth as butter

Compile critical information before handing complex cases over to your agents so they can handle them more accurately and confidently. Automatically create tickets and onboard your team with no time wasted.

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Open up new ways of interaction

Start a conversation in one channel and continue in another without losing all the crucial context. By integrating your live chat with existing systems, creating an efficient information flow is now possible with AI.

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Live chat-Change customer support from cost to a r

Change customer support from a cost center to a revenue center

Let AI-infused chatbots go the extra mile by turning customer queries into sales leads based on your customers’ behavior. At the same time, increase loyalty through best-in-class customer experience and fast ticket handling.

Experience what a live agent handover looks like with Cognigy.AI

Group 8

“The Best Enterprise Level Conversational AI”

Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more

Director Of Engineering in the Industry

gartner

“Amazing Product and really cool company!”

Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more

Customer Experience Expert in the Energy and Utilities Industry

gartner

“The perfect solution for large enterprises”

It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more

Chief Technology Scout in the Services Industry

gartner

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Live Chat is just the beginning

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