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AI Agent Manager
Visual AI Agent creation and orchestration engine
Agentic AI
Autonomous, goal-oriented AI Workforce powered by LLMs
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
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Omnichannel reporting and analytics suite
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Insights from leading voices in the customer service industry
eBook: Blueprint for an AI-First Contact Center
Download noweBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
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Nexus
The Most Anticipated Contact Center AI Summit
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Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreAI Agent Manager
Visual AI Agent creation and orchestration engine
Agentic AI
Autonomous, goal-oriented AI Workforce powered by LLMs
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Blueprint for an AI-First Contact Center
Download noweBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Nexus
The Most Anticipated Contact Center AI Summit
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreImagine a leading-edge AI Agent that knows all your support knowledge, can carry out transactions, and instantly answer any customer question. That's Cognigy Knowledge AI.
Leave behind tedious management of complex FAQ documents and workflows. Easily connect enterprise knowledge sources and launch your AI Agent in no time.
Provide agents with instant access to the most up-to-date support knowledge while boosting business efficiency with intelligent knowledge search and management.
Unlock the next frontier of effortless and hyper-personalized customer service, marrying business knowledge, customer context, and enterprise transactions with the power of Generative AI.
Automate Q&A query resolution and allow customers to find the information they need - immediately.
Powered by advanced vector search technology and LLMs, Cognigy Knowledge AI works with diverse knowledge sources to extract and summarize the most accurate answer to every customer question.
Go beyond standard answers and impress customers with hyper-personalized conversations.
Seamless CRM integration means that Cognigy’s AI Agents can tailor retrieved information to each unique customer journey, driving delight and loyalty through outstanding service experiences.
Empower customers to accomplish their goals in a single interaction. Through deep backend integrations, Cognigy lets you combine Knowledge AI with the ability to serve and solve transactional queries from start to finish.
Maintain a fluid, efficient conversation flow by retaining past user inputs. Our context-aware AI Agents can resolve disambiguation to accurately understand customer needs and deliver relevant responses based on ongoing dialogues.
Break down enterprise silos and provide service agents with real-time access to essential resources anytime, anywhere, cutting time-to-resolution and augmenting employee experience.
Save costs and streamline processes by eliminating manual creation and maintenance of FAQ sets. Upload documents and swiftly deploy Knowledge AI without prior intent training or complex execution flows.
With Cognigy Knowledge AI, experience the transformative benefits of Large Language Models without compromising enterprise-grade reliability and compliance.
Easily access, verify, and optimize extracted content. Categorize knowledge sources and filter search scope to resolve content conflicts and maximize answer accuracy.
Know exactly the origin of generated answers by tracing back to their knowledge source.
Retain granular control over the output format - be it plain texts or rich media messages, with or without data sources and references.
Optimize customer experience, data security, and cost with the LLM model of your choice.
4.8 out of 5
4.8 out of 5
4.7 out of 5
See how Cognigy Knowledge AI supercharges your contact center.