KNOWLEDGE AI

Faster answers. Grounded in your knowledge. Traced to the source.

NiCE Cognigy Knowledge AI combines conversational AI, large language models and vector search to answer customer questions from your enterprise knowledge, accurately and in real time.

Turn knowledge into resolutions

An AI agent that knows all your support knowledge, carries out transactions and answers customer questions instantly. That's Knowledge AI.

No more maintaining sprawling FAQ documents and workflows. Connect your knowledge sources and launch an AI agent fast.

Confidence before deployment

Contextual answers, generated in real time from structured and unstructured sources.

Instant knowledge for agents

Human agents get the latest support knowledge the moment they need it, with intelligent search and management.

The experiences customers now expect

Generative AI brings business knowledge, customer context and enterprise transactions together, so service feels effortless and personal.

Automated generative Q&A

Resolve Q&A queries automatically, so customers get the information they need immediately.

Using vector search and LLMs, Knowledge AI draws on all your knowledge sources to extract and summarize the most accurate answer.

Personalized to every customer

Standard answers aren't enough.

CRM integration lets AI agents tailor every answer to the individual customer's journey. That's what builds loyalty.

Transaction-ready

Customers get it done in one interaction. Deep backend integrations let Knowledge AI handle transactional queries from start to finish, not just answer them.

Context-aware conversations

AI agents remember what the customer has already said, clarify ambiguous requests and respond based on the whole conversation.

Powered by Cognigy Knowledge AI, our AI Agent efficiently handles routine inquiries and precisely manages orders, saving us around 2,500 calls each month.

Sarah Haider

Digital Manager Conversational AI, Salzburg AG

Intelligent knowledge search for agents

Knowledge trapped in silos slows every resolution. Give service agents real-time access to what they need, wherever they are, and cut time to resolution.

A knowledge shortcut for every agent

Veteran or newly onboarded, every agent gets the most relevant, concise information from your internal documents, so service stays fast and accurate.

Retire manual FAQ maintenance

Stop building and maintaining FAQ sets by hand. Upload documents and deploy Knowledge AI without intent training or complex flows.

Real answers from your enterprise data.

The benefits of large language models, without trading away enterprise reliability or compliance.

Data transparency and control

Access, verify and refine extracted content. Categorize sources and filter search scope to resolve conflicts and maximize accuracy.

Response traceability

Trace every generated answer back to its source.

Configurable UX

Control the output format: plain text or rich media, with or without sources and references.

Your choice of LLM

Use the LLM of your choice to balance experience, data security and cost.

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4.8 out of 5

Capterra_stars 1

4.8 out of 5

G2_stars 1

4.7 out of 5

Updated November 2026

See Knowledge AI in action

Bosch Mobility: Technical answers on demand

ANALYST RECOGNITION

Named a Leader in the Forrester Wave™ 2026.

Conversational AI Platforms for Customer Service

Ranked highest in the Strategy category, with above-average customer feedback and the highest possible scores across 10 current offering and strategy criteria.

Download report Explore our achievements

Named a Leader in the Forrester Wave™ 2026.

Put your knowledge to work.

See how Knowledge AI turns your knowledge into resolutions in your contact center.