Imagine a leading-edge AI Agent that knows all your support knowledge, can carry out transactions, and instantly answer any customer question. That's Cognigy Knowledge AI.
Leave behind tedious management of complex FAQ documents and workflows. Easily connect enterprise knowledge sources and launch your AI Agent in no time.
Unlock the next frontier of effortless and hyper-personalized customer service, marrying business knowledge, customer context, and enterprise transactions with the power of Generative AI.
Automate Q&A query resolution and allow customers to find the information they need - immediately.
Powered by advanced vector search technology and LLMs, Cognigy Knowledge AI works with diverse knowledge sources to extract and summarize the most accurate answer to every customer question.
Go beyond standard answers and impress customers with hyper-personalized conversations.
Seamless CRM integration means that Cognigy’s AI Agents can tailor retrieved information to each unique customer journey, driving delight and loyalty through outstanding service experiences.
Empower customers to accomplish their goals in a single interaction. Through deep backend integrations, Cognigy lets you combine Knowledge AI with the ability to serve and solve transactional queries from start to finish.
Break down enterprise silos and provide service agents with real-time access to essential resources anytime, anywhere, cutting time-to-resolution and augmenting employee experience.
Save costs and streamline processes by eliminating manual creation and maintenance of FAQ sets. Upload documents and swiftly deploy Knowledge AI without prior intent training or complex execution flows.
With Cognigy Knowledge AI, experience the transformative benefits of Large Language Models without compromising enterprise-grade reliability and compliance.
Easily access, verify, and optimize extracted content. Categorize knowledge sources and filter search scope to resolve content conflicts and maximize answer accuracy.
Know exactly the origin of generated answers by tracing back to their knowledge source.
Retain granular control over the output format - be it plain texts or rich media messages, with or without data sources and references.
Optimize customer experience, data security, and cost with the LLM model of your choice.