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Deploy any public, private or custom LLMs, and switch between them in seconds – with zero downtime.
Accelerate time-to-market with the industry’s broadest set of integrations, including OpenAI, Anthropic, AWS, Microsoft, and Google. Or seamlessly connect your own fine-tuned, self-hosted models for maximum flexibility.
Select the ideal model for every Agent Job based on latency, performance, and pricing. Send mission-critical tasks to top-tier LLMs and route low-risk use cases to budget options, auto-balancing user experience against operational spend.
Ensure maximum uptime by automatically rerouting requests to secondary LLMs when primary services slow down, hit rate limits or experience outages. Built-in fallback mechanisms with custom retry policies preserve session continuity even under heavy load.
Stay ahead of the curve as new models emerge.
With Cognigy, onboard and experiment with next-generation LLMs as soon as they are released – all under the same governance umbrella and without re-architecting your stack.
With Cognigy, access the full spectrum of enterprise-ready GenAI use cases, from autonomous Agentic AI and Agent Copilot to design-time assistance and enhanced NLU.
Choose what best suits your service strategy and gain a competitive edge in contact center automation.
Customer data deserves the highest protection. At Cognigy, trust and security are built into our core with AI safeguards, enterprise-grade controls, and rigorous regulatory compliance.
Ground every agent response in trusted data sources and remove or pseudonymize PII data before it reaches the LLM.
Apply prebuilt filters to prevent jailbreak attempts and block inappropriate or malicious outputs. Or easily plug in custom safety tools to meet your enterprise standards.
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