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AI Agent Manager
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
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Omnichannel reporting and analytics suite
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CX Disruptors
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eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
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Cognigy Experience Summit (CXS)
The paramount event for AI visionaries and the Cognigy Community
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreAI Agent Manager
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
Read moreAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Cognigy Experience Summit (CXS)
The paramount event for AI visionaries and the Cognigy Community
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreCustomize and seamlessly blend rich, interactive micro web applications into your conversational experiences. Cognigy xApps let you leverage the best of text, graphical, touch and voice interfaces to delight customers with outstanding service on their preferred channels, all within a single experience.
By integrating siloed communication methods and channels, Cognigy xApps takes the customer effort out of service, delivering experiences they'll want to tell everyone about.
With Cognigy xApps, easily verify and authenticate customers across voice and digital channels without ever exposing their sensitive data.
Turn customer conversations into conversions by letting them swiftly complete bookings, make payments, or submit signatures – in one connected interaction.
By combining the unique capabilities of different modalities, you can better assist customers and speed up resolutions while delivering effortless service.
Harness device capabilities like camera, GPS, mobile wallets and more to unlock new levels of service experiences that are frictionless and engaging like never before.
Location sharing, photo upload, code scanning, and other processes can now all happen within a natural dialogue, creating synergies never before possible.
Let customers take charge of their journey and engage on their own terms. Cognigy xApps can be embedded into an AI Agent workflow or available as standalone web apps that customers can directly access and help themselves.
Feed xApps input into your enterprise ecosystem, so customers can pick up the interaction later at any time, on any channel.
Give human agents an extended channel that simplifies the customer journey, eliminating frustrations and deepening emotional engagement.
With xApps input fully integrated into the agent desktop and case management workflows, support teams can save time spent on manual post-call busywork and heighten productivity.
Make omnichannel CX a reality and push the boundaries of automation