Customize and seamlessly blend rich, interactive micro web applications into your conversational experiences. Cognigy xApps let you leverage the best of text, graphical, touch and voice interfaces to delight customers with outstanding service on their preferred channels, all within a single experience.
With Cognigy xApps, easily verify and authenticate customers across voice and digital channels without ever exposing their sensitive data.
Turn customer conversations into conversions by letting them swiftly complete bookings, make payments, or submit signatures – in one connected interaction.
By combining the unique capabilities of different modalities, you can better assist customers and speed up resolutions while delivering effortless service.
Harness device capabilities like camera, GPS, mobile wallets and more to unlock new levels of service experiences that are frictionless and engaging like never before.
Location sharing, photo upload, code scanning, and other processes can now all happen within a natural dialogue, creating synergies never before possible.
Let customers take charge of their journey and engage on their own terms. Cognigy xApps can be embedded into a Virtual Agent workflow or available as standalone web apps that customers can directly access and help themselves.
Feed xApps input into your enterprise ecosystem, so customers can pick up the interaction later at any time, on any channel.
Give human agents an extended channel that simplifies the customer journey, eliminating frustrations and deepening emotional engagement.
With xApps input fully integrated into the agent desktop and case management workflows, support teams can save time spent on manual post-call busywork and heighten productivity.
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