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The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Customize and seamlessly blend rich, interactive micro web applications into your conversational experiences. Cognigy xApps let you leverage the best of text, graphical, touch and voice interfaces to delight customers with outstanding service on their preferred channels, all within a single experience.
By integrating siloed communication methods and channels, Cognigy xApps takes the customer effort out of service, delivering experiences they'll want to tell everyone about.
With Cognigy xApps, easily verify and authenticate customers across voice and digital channels without ever exposing their sensitive data.
Turn customer conversations into conversions by letting them swiftly complete bookings, make payments, or submit signatures – in one connected interaction.
By combining the unique capabilities of different modalities, you can better assist customers and speed up resolutions while delivering effortless service.
Harness device capabilities like camera, GPS, mobile wallets and more to unlock new levels of service experiences that are frictionless and engaging like never before.
Location sharing, photo upload, code scanning, and other processes can now all happen within a natural dialogue, creating synergies never before possible.
Let customers take charge of their journey and engage on their own terms. Cognigy xApps can be embedded into a Virtual Agent workflow or available as standalone web apps that customers can directly access and help themselves.
Feed xApps input into your enterprise ecosystem, so customers can pick up the interaction later at any time, on any channel.
Give human agents an extended channel that simplifies the customer journey, eliminating frustrations and deepening emotional engagement.
With xApps input fully integrated into the agent desktop and case management workflows, support teams can save time spent on manual post-call busywork and heighten productivity.