From conversational IVR and transactional self-service to agent assist and RPA, Cognigy.AI lets you tackle the complete spectrum of contact center automation use cases – voice or chat.
Built for unlimited flexibility, interoperability, and ease of use, our platform empowers business and development teams alike to create excellent conversational experiences and achieve better efficiency across systems.
Upgrading your tech stack with conversational AI can be as fast and effortless as your service experiences. Cognigy.AI seamlessly layers in your contact center infrastructure, bringing together data across disparate systems to drive first-contact resolution while enabling richer, smoother engagement.
Leverage an extensive, growing library of prebuilt backend and channel connectors.
Or develop your own tailored integration fast using our powerful Extension Framework.
Readily embed Cognigy.AI into your contact center and communications infrastructure – phone, digital, live chat, agent desktop, and more.
With our built-in Marketplace, you're just a few clicks away from connecting back-office systems with your contact flow to automate processes and speed up resolutions.
Build your workflow once and populate it on any channel (web, phone, messaging) within seconds to enable consistent service experiences everywhere.
Have boundless flexibility to enrich service experiences with value-add capabilities like payment, file uploads, location, or any custom integration with our open API solution.
The Next Frontier of Customer Experiences
Empower your customers with responsive and personalized support through a virtual team that understands their needs and provides effective assistance.
Cognigy.AI lets you achieve the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched language flexibility of Generative AI to deliver remarkable self-service experiences.
Engage your customers in natural, empathetic dialogues that align with their emotions and context.
Our market-leading NLU, enhanced by Large Language Model (LLM) technology, enables you to bring truly human conversations to life. Learn more.
Tailor responses and build a personal connection through progressive customer profiling and end-to-end CRM integration.
Our GDPR-compliant Contact Profiles let you store and manage user data across sessions and channels to constantly improve each conversation.
Enable rich, interactive dialogues that accurately capture customer input by combining phone, web, and app channels in real-time.
Uncover conversational insights as holistic or granular as you need with a built-in suite of KPI dashboards and drill-down step, message, and transcript analytics.
Cognigy Insights helps you turn every engagement into an actionable data point that drives business intelligence and ROI. Learn more.
AI That Assists and Elevates Agents
Cognigy.AI puts your workforce at the center, not the bots.
Capitalize on AI-human collaboration that propels better services and workforce productivity - from intelligent routing and an omnichannel agent desktop to automated routine handling and real-time agent assistance.
Give agents immediate access to next best actions during live support with real-time knowledge query, enterprise search, and smart reply suggestions.
Our Agent + Assist capabilities can be easily embedded into any contact center agent desktop. Learn more.
Standard process templates (ID&V, payment handling…) and productivity tools (live transcript, call summaries…) relieve agents from mundane, repetitive tasks.
Jumpstart intelligent live support with a full-featured agent desktop for cross-channel conversations, team collaboration, and AI assistance.
Cognigy Live Agent allows service teams to communicate in real-time and asynchronously with customers and their peers. Learn more.
Designed for Fastest
Time-to-Value
Intelligent service automation doesn’t have to be rocket science. Cognigy makes Conversational AI accessible and manageable – especially for business users.
Choose our business-focused solution to onboard your teams quickly and launch faster.
Allow anyone in your organization to create and manage AI-powered conversations without coding and IT dependencies.
Our intuitive graphical Flow Editor lets you deploy virtual agents at the touch of a button and adapt conversation flows on the fly to react to market dynamics. Learn more.
Harness the power of Generative AI to onboard your virtual staff at a record speed through AI-assisted intent training, flow creation, bot testing, and more.
Cognigy.AI is seamlessly integrated with Azure OpenAI throughout the entire product, enabling organizations to leverage all its advantage while maintaining privacy, compliance, and mission focus. Learn more.
Offer customer service that is global from day one with out-of-the-box machine translation in 100+ languages.
Build virtual agents that respond flexibly in multiple languages, or enable seamless cross-language transition during interactions with real-time translation. Learn more.
Select among our 15+ field-tested, ready-to-use industry templates and use cases to expedite rollout.
Cognigy.AI's Solution Accelator kits encompass various domains, from insurance, banking, and customer service to airlines, commerce, and others. Learn more.
An Enterprise-Centric Platform
Whether your focus is a high-load customer service deployment or you're looking for a multipurpose conversational platform, Cognigy.AI is the perfect solution.
Built to meet the highest enterprise requirements: scalable, secure, future-proof, and ultra-performant.
Handle millions of customer interactions and flexibly pivot through unexpected traffic spikes on any channel.
Our microservices architecture (Kubernetes) offers unlimited scaling and built-in resilience to cope with any contact volume.
Plug our platform into your ecosystem and future-proof your tech stack with a composable, adaptable architecture.
Choose the deployment option that works best for you - SaaS, self-hosted cloud, or on-premises.
You don’t have to code to use Cognigy.AI. But if you can, good news – we provide all the tools you need to build and work with virtual agents completely on your terms.
See our documentation to learn more about Cognigy's open API, full-featured CLI, integration framework with IDE support, among many other developer features.
“With Cognigy.AI, we’re able to provide our customers with real added value and deliver even better services and products.”
Peter-Pascal Meik, Manager Innovation & Projects @ Toyota
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