Transform customer engagement with fully pre-trained AI Agents
Explore Enterprise AI Agents
AI Agent Manager
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
Read moreAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Cognigy Experience Summit (CXS)
The paramount event for AI visionaries and the Cognigy Community
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreAI Agent Manager
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
Read moreAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Cognigy Experience Summit (CXS)
The paramount event for AI visionaries and the Cognigy Community
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreFrom conversational IVR and self-service to agent assist and RPA, our AI Agents tackle the complete spectrum of contact center automation use cases.
Built for unlimited flexibility, interoperability, and ease of use, Cognigy.AI helps you deliver excellent conversational experiences and achieve better efficiency across systems.
supported languages
supported concurrent interactions - voice or chat
prebuilt integrations
By calling our voice agent, you agree to our Privacy Policy. Please review the policy to understand how your data is collected, used, and protected. The phone bot is provided “as is” and for demonstration purposes only.
Upgrading your contact center with Generative and Conversational AI can be as fast and effortless as your service experiences. Cognigy.AI seamlessly layers in your enterprise tech stack, bringing together data across systems
to drive resolutions and smoother customer journeys.
Leverage an extensive, growing library of prebuilt backend and channel connectors.
Or develop your tailored integration fast using our powerful Extension Framework.
Readily embed Cognigy.AI into your contact center infrastructure– phone, digital, live chat, agent desktop, and more.
With our built-in Marketplace, you're just a few clicks away from connecting back-office systems to automate processes and speed up resolutions.
Build your workflow once and populate it on any channel (web, phone, messaging) within seconds to enable consistent experiences everywhere.
Have boundless flexibility to enrich CX with value-add capabilities like payment, file uploads, location, or any custom integration using our open API solution.
Cognigy's AI Agents combine the control, integrations, and reliability of Conversational AI with the language prowess of Generative AI to provide exceptional self-service.
Engage with customers in natural, empathetic dialogues that resonate with their emotions and context.
Explore our market-leading NLU enhanced with Generative AI technology.
Tailor responses and build a personal connection through progressive customer profiling and end-to-end CRM integration.
Cognigy's native LLM capabilities and GDPR-compliant Contact Profiles let you personalize AI output on the fly to match the customer history and sentiment.
Enable rich, interactive dialogues that fast-track resolution by combining text, multimedia, and voice in real-time.
Explore how to unify customer experiences across channels with Cognigy xApps.
Uncover conversational insights as holistic or granular as you need with a built-in suite of KPI dashboards and drill-down step, message, and transcript analytics.
Cognigy Insights helps you turn every engagement into an actionable data point that drives business intelligence and ROI.
Assists and Elevates Human Agents
Capitalize on AI-human collaboration that propels better services and workforce productivity.
Instantly route customers to the right agent based on their intent, interaction history, wait time and more – including the context.
Give agents immediate access to next best actions during live support with real-time knowledge query, enterprise search, and smart reply suggestions.
Our Agent Copilot can be easily embedded into any contact center agent desktop.
Standard process automation (ID&V, payment handling…) and productivity tools (live transcript, call summaries…) relieve agents from mundane, repetitive tasks.
Jumpstart AI-powered live support with a full-featured agent desktop for cross-channel conversations and team collaboration.
Cognigy Live Agent allows service teams to communicate in real-time and asynchronously with customers and their peers.
Designed for Fastest
Time-to-Value
Contact center automation doesn’t have to be rocket science. Cognigy makes AI workforce deployment accessible and manageable – especially for business users.
Allow anyone in your organization to create and manage AI-powered conversations without coding and IT dependencies.
Our graphical Flow Editor lets you deploy AI Agents with ease and adapt conversation flows on the fly to react to market dynamics.
Harness the power of Generative AI to onboard your AI workforce at lightning speed with automated intent training, flow creation, bot testing, and more.
Cognigy.AI natively integrates with leading-edge LLMs, enabling you to orchestrate an efficient and future-proof implementation.
Offer customer service that is global from day one with out-of-the-box support for 100+ languages.
Effortlessly utilize real-time translation for self-service or agent assistance.
Get a head start with a pre-trained AI workforce that automates common enterprise processes and understands industry-specific terms and use cases.
Our Solution Accelerators offer carefully curated and field-tested collections of pre-built resources tailored to specific industries, domains, and use cases.
An Enterprise-Centric Platform
Whether your focus is a high-load customer service deployment or you're looking for a multipurpose AI workforce, we cater to your enterprise requirements.
Handle millions of customer interactions and flexibly pivot through unexpected traffic spikes on any channel.
Our microservices architecture (Kubernetes) offers unlimited scaling and built-in resilience to cope with any contact volume.
We take wide-ranging security measures to protect your sensitive data – from database encryption and data masking to granular access and storage control.
Cognigy.AI fully complies with GDPR, SOC2, HIPAA and other stringent regulatory frameworks.
Plug Cognigy.AI into your ecosystem and future-proof your tech stack with a composable, adaptable architecture.
Choose the deployment option that works best for you - SaaS, self-hosted cloud, or on-premises.
You don’t have to code to use Cognigy.AI. But if you can, good news – we provide all the tools you need to build and work with virtual agents completely on your terms.
Explore Cognigy's open API, full-featured CLI, integration framework with IDE support, among many other developer features.
Take customer service to new heights with Conversational and Generative AI