COGNIGY.AI

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Enterprise-grade Contact Center AI platform for customer service transformation

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Cognigy.AI enables you to deliver outstanding service experiences anytime and anywhere with business-focused AI Agents, powered by Generative and Conversational AI

Exceptional Service Across Voice and Text Channels

From conversational IVR and self-service to agent assist and RPA, our AI Agents tackle the complete spectrum of contact center automation use cases.

Built for unlimited flexibility, interoperability, and ease of use, Cognigy.AI helps you deliver excellent conversational experiences and achieve better efficiency across systems.

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500M+

conversations handled annually

25K+

supported concurrent interactions - voice or chat

100+

prebuilt integrations

Works Seamlessly with Your Contact Center Ecosystem

Onboarding AI Agents can be as fast and effortless as your service experiences. Cognigy.AI seamlessly layers in your contact center tech stack, bringing together data across systems to drive resolutions and smoother customer journeys.

Leverage an extensive, growing library of prebuilt backend and channel connectors.
Or develop your tailored integration fast using our powerful Extension Framework.

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Turnkey Contact Center Connectivity

Readily embed Cognigy.AI into your contact center infrastructure– phone, digital, live chat, agent desktop, and more.

One-Click Backend Integrations

With our built-in Marketplace, you're just a few clicks away from connecting back-office systems to automate processes and speed up resolutions.

25+ Prebuilt Channel Connectors

Build your workflow once and populate it on any channel (web, phone, messaging) within seconds to enable consistent experiences everywhere.

Unlimited Extensibility

Have boundless flexibility to enrich CX with value-add capabilities like payment, file uploads, location, or any custom integration using our open API solution.

The Next Frontier of Customer Experiences

Cognigy's AI Agents bring together the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched flexibility of Generative AI to deliver remarkable self-service.

Cognigy.AI Conversational Experiences
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Human-Like Conversations

Engage your customers in natural, empathetic dialogues that align with their emotions and context. 

 

Explore our market-leading NLU enhanced with Generative AI technology.

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Personalized Interactions

Tailor responses and build a personal connection through progressive customer profiling and end-to-end CRM integration.

 

Cognigy's native LLM capabilities and GDPR-compliant Contact Profiles let you personalize AI output on the fly to match the customer history and sentiment. 

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Multimodal Experiences

Enable rich, interactive dialogues that accurately capture customer input by combining phone, web, and app channels in real-time.

 

Explore how to unify customer experiences across channels with Cognigy xApps.

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Data-Driven Optimization

Uncover conversational insights as holistic or granular as you need with a built-in suite of KPI dashboards and drill-down step, message, and transcript analytics.

 

Cognigy Insights helps you turn every engagement into an actionable data point that drives business intelligence and ROI. 
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AI Agents That Assist and Elevate Human Agents

Capitalize on AI-human collaboration that propels better services and workforce productivity.

 

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Intelligent Routing

Instantly route customers to the right agent based on their intent, interaction history, wait time and more – including the context.

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Real-Time Agent Assist

Give agents immediate access to next best actions during live support with real-time knowledge query, enterprise search, and smart reply suggestions. 

 

Our Agent + Assist capabilities can be easily embedded into any contact center agent desktop. 

Automated Routine Handling

Standard process templates (ID&V, payment handling…) and productivity tools (live transcript, call summaries…) relieve agents from mundane, repetitive tasks.

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Omnichannel Agent Workspace

Jumpstart AI-powered live support with a full-featured agent desktop for cross-channel conversations and team collaboration.

 

Cognigy Live Agent allows service teams to communicate in real-time and asynchronously with customers and their peers.
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Designed for Fastest
Time-to-Value

Intelligent service automation doesn’t have to be rocket science. Cognigy makes AI workforce deployment accessible and manageable – especially for business users.

 

 

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Low-Code UI

Allow anyone in your organization to create and manage AI-powered conversations without coding and IT dependencies.

 

Our graphical Flow Editor lets you deploy AI Agents with ease and adapt conversation flows on the fly to react to market dynamics. 

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Multi-Model LLM Integration

Harness the power of Generative AI to onboard your AI workforce at lightning speed with automated intent training, flow creation, bot testing, and more.

 

Cognigy.AI natively integrates with best-of-breed LLMs, enabling you to benefit from an optimal and future-proof deployment.

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Turnkey Multilingual Support

Offer customer service that is global from day one with out-of-the-box support for 100+ languages.

 

Equipped with advanced machine translation, our AI Agents can fluently speak your customers' preferred language.

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Pretrained Industry Skills

Cognigy's AI Agents are pre-trained to automate common enterprise processes and possess industry-specific know-how and intent recognition.

 

Our AI workforce is customized for your business, spanning industries from banking and insurance to e-commerce and airlines.
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An Enterprise-Centric Platform

Whether your focus is a high-load customer service deployment or you're looking for a multipurpose AI workforce, we cater to your enterprise requirements.

 

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Scalable with any Workload

Handle millions of customer interactions and flexibly pivot through unexpected traffic spikes on any channel. 

 

Our microservices architecture (Kubernetes) offers unlimited scaling and built-in resilience to cope with any contact volume.

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Secure and Compliant

We take wide-ranging security measures to protect your sensitive data – from database encryption and data masking to granular access and storage control.

 

Cognigy.AI fully complies with GDPR, SOC2, HIPAA and other stringent regulatory frameworks.

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Composable and Flexible

Plug Cognigy.AI into your ecosystem and future-proof your tech stack with a composable, adaptable architecture. 

 

Choose the deployment option that works best for you - SaaS, self-hosted cloud, or on-premises.

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Customizable to Your Needs

You don’t have to code to use Cognigy.AI. But if you can, good news – we provide all the tools you need to build and work with virtual agents completely on your terms.

 

Explore Cognigy's open API, full-featured CLI, integration framework with IDE support, among many other developer features.
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Nothing Speaks Louder Than Our Customers' Success

“With Cognigy.AI, we’re able to provide our customers with real added value and deliver even better services and products.”

Peter-Pascal Meik, Manager Innovation & Projects @ Toyota

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Explore Our Conversational AI Suite for Enterprise Contact Centers

Generative AI

Enterprise-ready LLMs for remarkable service experiences

Cognigy Knowledge AI

LLM-powered semantic search for enterprises

Cognigy Virtual Agents

Low-code customer service automation engine

Cognigy Live Agent

Fully integrated, real-time agent workspace

Cognigy Voice Gateway

Turnkey voice connectivity for any contact center

Cognigy Insights

Omnichannel conversation analytics suite
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See Cognigy.AI in Action

Take customer service to new heights with Conversational and Generative AI

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