Nothing Speaks Louder Than Our Customers' Success
“With Cognigy.AI, we’re able to provide our customers with real added value and deliver even better services and products.”
Peter-Pascal Meik, Manager Innovation & Projects @ Toyota
Read the StoryCognigy named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for the Second Year in a Row! Access a complimentary copy.
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
Be the first to know about all the latest news
Dive into our global ecosystem of leading business and technology partners
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
From conversational IVR and self-service to agent assist and RPA, our AI Agents tackle the complete spectrum of contact center automation use cases.
Built for unlimited flexibility, interoperability, and ease of use, Cognigy.AI helps you deliver excellent conversational experiences and achieve better efficiency across systems.
conversations handled annually
supported concurrent interactions - voice or chat
prebuilt integrations
Onboarding AI Agents can be as fast and effortless as your service experiences. Cognigy.AI seamlessly layers in your contact center tech stack, bringing together data across systems to drive resolutions and smoother customer journeys.
Leverage an extensive, growing library of prebuilt backend and channel connectors.
Or develop your tailored integration fast using our powerful Extension Framework.
Readily embed Cognigy.AI into your contact center infrastructure– phone, digital, live chat, agent desktop, and more.
With our built-in Marketplace, you're just a few clicks away from connecting back-office systems to automate processes and speed up resolutions.
Build your workflow once and populate it on any channel (web, phone, messaging) within seconds to enable consistent experiences everywhere.
Have boundless flexibility to enrich CX with value-add capabilities like payment, file uploads, location, or any custom integration using our open API solution.
Cognigy's AI Agents bring together the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched flexibility of Generative AI to deliver remarkable self-service.
Engage your customers in natural, empathetic dialogues that align with their emotions and context.
Explore our market-leading NLU enhanced with Generative AI technology.
Tailor responses and build a personal connection through progressive customer profiling and end-to-end CRM integration.
Cognigy's native LLM capabilities and GDPR-compliant Contact Profiles let you personalize AI output on the fly to match the customer history and sentiment.
Enable rich, interactive dialogues that accurately capture customer input by combining phone, web, and app channels in real-time.
Explore how to unify customer experiences across channels with Cognigy xApps.
Uncover conversational insights as holistic or granular as you need with a built-in suite of KPI dashboards and drill-down step, message, and transcript analytics.
Cognigy Insights helps you turn every engagement into an actionable data point that drives business intelligence and ROI.
AI Agents That Assist and Elevate Human Agents
Capitalize on AI-human collaboration that propels better services and workforce productivity.
Instantly route customers to the right agent based on their intent, interaction history, wait time and more – including the context.
Give agents immediate access to next best actions during live support with real-time knowledge query, enterprise search, and smart reply suggestions.
Our Agent + Assist capabilities can be easily embedded into any contact center agent desktop.
Standard process templates (ID&V, payment handling…) and productivity tools (live transcript, call summaries…) relieve agents from mundane, repetitive tasks.
Jumpstart AI-powered live support with a full-featured agent desktop for cross-channel conversations and team collaboration.
Cognigy Live Agent allows service teams to communicate in real-time and asynchronously with customers and their peers.
Designed for Fastest
Time-to-Value
Intelligent service automation doesn’t have to be rocket science. Cognigy makes AI workforce deployment accessible and manageable – especially for business users.
Allow anyone in your organization to create and manage AI-powered conversations without coding and IT dependencies.
Our graphical Flow Editor lets you deploy AI Agents with ease and adapt conversation flows on the fly to react to market dynamics.
Harness the power of Generative AI to onboard your AI workforce at lightning speed with automated intent training, flow creation, bot testing, and more.
Cognigy.AI natively integrates with best-of-breed LLMs, enabling you to benefit from an optimal and future-proof deployment.
Offer customer service that is global from day one with out-of-the-box support for 100+ languages.
Equipped with advanced machine translation, our AI Agents can fluently speak your customers' preferred language.
Cognigy's AI Agents are pre-trained to automate common enterprise processes and possess industry-specific know-how and intent recognition.
Our AI workforce is customized for your business, spanning industries from banking and insurance to e-commerce and airlines.
An Enterprise-Centric Platform
Whether your focus is a high-load customer service deployment or you're looking for a multipurpose AI workforce, we cater to your enterprise requirements.
Handle millions of customer interactions and flexibly pivot through unexpected traffic spikes on any channel.
Our microservices architecture (Kubernetes) offers unlimited scaling and built-in resilience to cope with any contact volume.
We take wide-ranging security measures to protect your sensitive data – from database encryption and data masking to granular access and storage control.
Cognigy.AI fully complies with GDPR, SOC2, HIPAA and other stringent regulatory frameworks.
Plug Cognigy.AI into your ecosystem and future-proof your tech stack with a composable, adaptable architecture.
Choose the deployment option that works best for you - SaaS, self-hosted cloud, or on-premises.
You don’t have to code to use Cognigy.AI. But if you can, good news – we provide all the tools you need to build and work with virtual agents completely on your terms.
Explore Cognigy's open API, full-featured CLI, integration framework with IDE support, among many other developer features.
“With Cognigy.AI, we’re able to provide our customers with real added value and deliver even better services and products.”
Peter-Pascal Meik, Manager Innovation & Projects @ Toyota
Read the StoryTake customer service to new heights with Conversational and Generative AI