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Cognigy Voice Gateway enables turnkey connectivity into your CCaaS and CPaaS infrastructure of choice without expensive rip-and-replace and IT hassle, helping you better focus on customer service experiences.
Easily connect our Voice Gateway to any contact center and telephony system. Use pre-integrated, best-of-breed speech services or create and connect your custom speech model effortlessly.
Provide natural responses with leading-edge NLU and GenAI. Design the perfect voice for your use case and effortlessly speak customers’ language leveraging inbuilt machine translation - 100+ languages.
From barge-in and DTMF handling to recording and seamless agent handoff, Cognigy's robust voice functionalities let you create rich, complex interactions. Easily initiate outgoing calls with answering machine detection (AMD) capability.
Use Voice Gateway as part of your Cognigy’s cloud account, managed AI service, or dedicated on-premises deployment. We provide complete system monitoring with fine-grained data on call traffic history and proactive alerts.
Handle high-volume phone queries and fast-track problem-solving – all while building a personal connection. With Cognigy, craft natural-sounding interactions like never before with state-of-the-art speech technology.
Multilingual Voice AI Agents don't stop at pure self-service. Our robust real-time translation capabilities enable service agents to effortlessly overcome language barriers, ensuring seamless support for customers globally.
With Cognigy's low-code AI flow editor and voice authoring tools, designing and optimizing phone interactions has never been easier.
Take the guesswork out of your AI workforce performance and create the best voice services while having the best time doing it.
"Utilizing Cognigy.AI with chat- and voice agents guarantees inquiries are streamlined and handled with utmost quality. This consistency ensures a positive customer experience."
CEO Duisburg-IT, Head of IT, DVV
"With Cognigy.AI, our team breaks new ground with first-of-its-kind bot-to-bot integration, live chat integration, and further innovative developments of voice agents."
Technical Lead Conversational Experiences, E.ON
"For voice interfaces, Cognigy.AI is the best solution on the market in terms of integrations, flexibility, and ease of use."
CEO and Founder, Calen.ai
Deliver frictionless and personlized voice experiences with Cognigy.AI
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