Cognigy Named a Leader in January 2022 Gartner® Magic Quadrant ™ for Enterprise Conversational AI Platforms! Download the report
The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
Become an expert in Conversational AI and automation
See Conversational AI in action through demos
Explore Cognigy.AI and get support from the community
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
Be the first to know about all the latest news
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Experience next-generation IVR
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Automate telephone calls and text messages. Automate complete interactions way beyond simple FAQs using our Transactional Conversational IVR features.
Connect Cognigy.AI to your SIP trunk or IVR and let the AI handle incoming SIP phone calls. Select your preferred speech-to-text (STT) and text-to-speech (TTS) vendor. Build your custom speech models and connect them to our Voice Gateway.
The agent needs assistance? No problem! Deploy virtual agents right within the agent workspaces UI and let your agent converse with a virtual support agent seamlessly while talking to the customer.
A European vendor following the EU GDPR data privacy laws available to provide scalable dedicated infrastructure, managed service and on-premise AI solutions.
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Conversational IVR (interactive voice response), delivers high-touch, intelligent and fully automated voice conversations.
Connect to Contact Centers, Enterprise UC, CPaaS, SIP or WebRTC.
Enhances voice bot functionality by inherent session border controller (SBC) functionality.
Selectable speech-to-text (STT) and text-to-speech (TTS) engines.
Multi Language - available in 20+ languages.
Continuous ASR & Barge-In.
Build personalized voice agents to handle incoming calls, collect caller information and pre-qualify them.
Transfer a call to a live agent.
SIP headers & meta data forwarding.
Available SaaS, On-Premise and as a scalabe manged service.
Embeds into existing contact center IT (Avaya, Genesys, Cisco).
Deployed in the customer’s data center, but managed by Cognigy.
Fully scalable infrastructure with value-based pricing options as a pay-per-use subscription.
Deployed and managed in Cognigy’s cloud account. This
deployment option uses Cognigy’s infrastructure and resources required for the Voice Gateway functionality.
Managed service includes installation, initial configuration, integration, as well as maintenance, active monitoring and fault management.
SIP, RTP and WebRTC voice engagement channels
Pluggable voice to text (STT) and text to voice (TTS) services
SIP signaling and media (RTP) with enhanced call control
Spoken utterance transcription
Speech Synthesis Markup Language (SSML)
Scalable deployment with load-balanced SBC traffic
API based third-party voice cognitive services (sentiment, translation)
Inherent session border controller (SBC) functionality
Enterprise-grade security, resiliency and availability
Watch this 22 mins episode of our techinar series Cognigy Sessions and see voice bot building in action: You will learn how to create voice experiences within the Cognigy.AI Flow Editor, how to connect your Virtual Agent to the phone network and how to design outstanding experiences for end users with voice automation.
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Empowering enterprises to automate phone conversations for high volume customer support requests to deliver personalized experiences at scale.