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AI-based Voice Gateway solution to deploy virtual voice agents for automated phone conversations

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AI-Based-Conversation

AI-Based Conversation

Automate telephone calls and text messages. Automate complete interactions way beyond simple FAQs using our Transactional Conversational IVR features.

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Automated Phone Conversations

Connect Cognigy.AI to your SIP trunk or IVR and let the AI handle incoming SIP phone calls. Select your preferred speech-to-text (STT) and text-to-speech (TTS) vendor. Build your custom speech models and connect them to our Voice Gateway.

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Agent AI Assistant

The agent needs assistance? No problem! Deploy virtual agents right within the agent workspaces UI and let your agent converse with a virtual support agent seamlessly while talking to the customer.

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On-Premise GDPR Compliant Voice Automation

A European vendor following the EU GDPR data privacy laws available to provide scalable dedicated infrastructure, managed service and on-premise AI solutions.

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The next generation of IVR

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Cognigy Voice Gateway Technology

Conversational IVR (interactive voice response), delivers high-touch, intelligent and fully automated voice conversations.

Voice gateway

Architecture

Connect to Contact Centers, Enterprise UC, CPaaS, SIP or WebRTC.

Enhances voice bot functionality by inherent session border controller (SBC) functionality.

Cognitive Services

Selectable speech-to-text (STT) and text-to-speech (TTS) engines.

Multi Language - available in 20+ languages.

Continuous ASR & Barge-In.

Call Control

Build personalized voice agents to handle incoming calls, collect caller information and pre-qualify them.

Transfer a call to a live agent.

SIP headers & meta data forwarding.

Flexible Deployment

Available SaaS, On-Premise and as a scalabe manged service.

Embeds into existing contact center IT (Avaya, Genesys, Cisco).
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Deployment

Deployed in the customer’s data center, but managed by Cognigy.

Fully scalable infrastructure with value-based pricing options as a pay-per-use subscription.

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On-Premise

Deployed and managed in Cognigy’s cloud account. This
deployment option uses Cognigy’s infrastructure and resources required for the Voice Gateway functionality.

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SaaS

Managed service includes installation, initial configuration, integration, as well as maintenance, active monitoring and fault management.

Deployment-service

Managed Services

Feature List

SIP, RTP and WebRTC voice engagement channels

Pluggable voice to text (STT) and text to voice (TTS) services

SIP signaling and media (RTP) with enhanced call control

Spoken utterance transcription

Speech Synthesis Markup Language (SSML)

Scalable deployment with load-balanced SBC traffic

API based third-party voice cognitive services (sentiment, translation)

Inherent session border controller (SBC) functionality

Enterprise-grade security, resiliency and availability

Building a Phone Bot with Voice Gateway

Watch this 22 mins episode of our techinar series Cognigy Sessions and see voice bot building in action: You will learn how to create voice experiences within the Cognigy.AI Flow Editor, how to connect your Virtual Agent to the phone network and how to design outstanding experiences for end users with voice automation.

Cognigy Sessions: Building a Phone Bot with Voice Gateway

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Cognigy Voice Gateway

Leading the automation of conversations to make life easier for everyone

Empowering enterprises to automate phone conversations for high volume customer support requests to deliver personalized experiences at scale.

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