VOICE CONNECTIVITY

Keep your telephony. Add voice AI agents that sound human.

NiCE Cognigy Voice Gateway brings AI agents, native voice connectivity and leading speech technology together, so you can scale voice service across your contact center.

Call our AI agent and hear it for yourself

Voice AI that sounds human and connects to any contact center

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INTEGRATIONS

Works with the stack you already run

Connect AI agents to your contact center, CRM and backend systems through 100+ prebuilt integrations. No rip-and-replace, no lock-in.

Explore integrations

Voice Gateway built for contact center AI

Voice Gateway connects to your CCaaS and CPaaS infrastructure out of the box, with no rip-and-replace, so your team can focus on the customer experience.

Integrated ecosystem

Connect Voice Gateway to any contact center or telephony system. Use pre-integrated speech services, or connect your own custom speech model.

Voice intelligence

Give natural responses with NLU and generative AI. Design the right voice for your use case, and speak each customer's language with built-in machine translation in 100+ languages.

Advanced call control

From barge-in and DTMF handling to recording and agent handoff, call control covers rich, complex interactions. Start outbound calls with answering machine detection (AMD).

Enterprise readiness

Voice Gateway runs on a secure, enterprise-grade SaaS platform, with full system monitoring, detailed call traffic history and proactive alerts.

99.7%

successful intent recognition

25K+

concurrent conversations

1,000+

synthetic voices

Voice that sounds like your brand

Handle high-volume phone queries and solve problems fast, while keeping the conversation personal. Build natural-sounding voices with leading speech technology.

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Personalized interactions

Tailor every call to the wider customer journey with CRM data and built-in contact profiles.

Higher call containment

Authenticate and prequalify callers with conversational IVR, or resolve informational and transactional queries end to end.

Agent and AI teamwork

Voice AI agents can monitor live calls and support human agents in real time. Automated wrap-up speeds up follow-ups.

Enterprise-grade voice automation

Handle tens of thousands of concurrent live calls, on GDPR-compliant voice infrastructure.

Help agents speak any language

Multilingual voice AI agents go beyond self-service. Real-time translation lets human agents support customers in their own language.

Voice design, made simple

With Cognigy's low-code AI flow editor and voice authoring tools, designing and optimizing phone interactions has never been easier. The low-code flow editor and voice authoring tools make phone interactions simple to design and optimize.

Take the guesswork out of voice performance.

Preview and fine-tune audio while you build
Test real caller experiences and optimize flows fast
Follow and debug live calls with real-time STT transcripts and TTS metadata

Full-featured voice gateway

Five measures that show, with data, whether an AI agent is ready for production.

Inbound and outbound call handling

Inbound and outbound call handling

Agile flow editor with native voice authoring tools

Agile flow editor with native voice authoring tools

STT / TTS services of choice and possible NLU mix-and-match

STT / TTS services of choice and possible NLU mix-and-match

Configurable voice using Speech Synthesis Markup Language (SSML)

Configurable voice using Speech Synthesis Markup Language (SSML)

Continuous Speech Recognition for flexible incremental dialogues

Continuous Speech Recognition for flexible incremental dialogues

Call classification and routing using SIP headers and metadata

Call classification and routing using SIP headers and metadata

Seamless multilingual translation and transition

Seamless multilingual translation and transition

Live transcription with TTS metadata

Live transcription with TTS metadata

Enterprise-grade security, scalability, and system monitoring

Enterprise-grade security, scalability, and system monitoring

Hear what your contact center could sound like.

Deliver frictionless, personalized voice experiences with Cognigy.AI.