Connect Cognigy.AI to your SIP trunk or IVR and let the AI handle incoming SIP phone calls. Select your preferred speech-to-text (STT) and text-to-speech (TTS) vendor. Build your custom speech models and connect them to our Voice Gateway.
The agent needs assistance? No problem! Deploy virtual agents right within the agent workspaces UI and let your agent converse with a virtual support agent seamlessly while talking to the customer.
A European vendor following the EU GDPR data privacy laws available to provide scalable dedicated infrastructure, managed service and on-premise AI solutions.
Conversational IVR (interactive voice response), delivers high-touch, intelligent and fully automated voice conversations.
Connect to Contact Centers, Enterprise UC, CPaaS, SIP or WebRTC.
Enhances voice bot functionality by inherent session border controller (SBC) functionality.
Selectable speech-to-text (STT) and text-to-speech (TTS) engines.
Multi Language - available in 20+ languages.
Continuous ASR & Barge-In.
Build personalized voice agents to handle incoming calls, collect caller information and pre-qualify them.
Transfer a call to a live agent.
SIP headers & meta data forwarding.
Available SaaS, On-Premise and as a scalabe manged service.
Embeds into existing contact center IT (Avaya, Genesys, Cisco).
Deployed in the customer’s data center, but managed by Cognigy.
Fully scalable infrastructure with value-based pricing options as a pay-per-use subscription.
Deployed and managed in Cognigy’s cloud account. This
deployment option uses Cognigy’s infrastructure and resources required for the Voice Gateway functionality.
Managed service includes installation, initial configuration, integration, as well as maintenance, active monitoring and fault management.
SIP, RTP and WebRTC voice engagement channels
Pluggable voice to text (STT) and text to voice (TTS) services
SIP signaling and media (RTP) with enhanced call control
Spoken utterance transcription
Speech Synthesis Markup Language (SSML)
Scalable deployment with load-balanced SBC traffic
API based third-party voice cognitive services (sentiment, translation)
Inherent session border controller (SBC) functionality
Enterprise-grade security, resiliency and availability
Empowering enterprises to automate phone conversations for high volume customer support requests to deliver personalized experiences at scale.