AI Agents for your Avaya Contact Center

Shape the Future of Customer Experience

Harness the untapped power of your contact center with Avaya Experience Platform and Cognigy's Conversational AI and Generative AI solutions.

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Empower your enterprise to deliver exceptional customer experiences while driving operational efficiency and enhancing employee engagement through intelligent contact center automation.

Shape the Future of AI-Powered Customer Experience

Put Customers First

Cognigy's native Avaya integrations enable your customers to enjoy a consistent and personalized experience across every channel and device.

Whether you run on-premises or in the cloud, Cognigy sits on top of your tech stack and is designed to work with whatever you do.

Cognigy sits on top of your existing tech stack meaning no rip and replace for true innovation without disruption.

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Personalized Automation

Create self-service interactions that are as seamless and personalized as with live agents.

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Expand your customer reach

Engage with customers across any channel at any time. 

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Foster meaningful connections

Nurture customer loyalty with user-friendly and intuitive applications that prioritize relationships.

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Empower agents with meaningful tasks

Enable automation to handle routine tasks, freeing agents to focus on complex customer needs.

Design & Deliver Better Customer Conversations in Avaya

Our combined solution unlocks your organization's full potential, catering directly to the demands of extensive scale, complex environment, and unique needs of large enterprises. Elevate and automate your contact center to deliver exceptional customer experiences, equipping your agents with the necessary tools to thrive.

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Enterprise Ready Conversational AI for Avaya

 

 

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Rich Media Support

Cognigy fully supports multimedia in messaging channels such as galleries, audio messages, file attachments and more.

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Agent Assistance for Voice & Chat

Proactive support for every agent on every voice and text interaction for consistent, accurate service.

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Transcripts for Every Interaction

Understand every customer interaction with your virtual and human agents including handovers so agents receive full transcripts or call summaries.

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Watch Cognigy's Conversational IVR & Agent Assist in Avaya AXP

We Work Wherever You Do

Cognigy.AI is designed to be agnostic, so you can seamlessly integrate your cloud and on-premises enterprise systems in the backend and serve the channels your customers use on the frontend. Our low-code editor makes orchestrating tasks among systems and automating service processes a breeze. 

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Choose what you need

Plug Cognigy.AI into your existing Avaya agent desktop or try Cognigy Live Agent. 

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Turnkey Extensions

Connect backend systems in a few clicks from our built-in marketplace.

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Ramp up Rapidly

Deploy Agent Copilot for real-time agent assistance on any service channels – voice or text. Explore Agent Copilot.

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Maximizing Innovation Without Disruption

Whitepaper- Authored by Dave Michels, TalkingPointz

Cognigy and Avaya present a unified pathway to take advantage of the vast opportunities AI is bringing to the contact center. Together, this partnership forms a winning alliance that empowers enterprises with limitless automation and self-service possibilities.

What are the benefits and value of this collaboration for the contact center? Read this whitepaper by independent analyst, Dave Michels to find out more.

Get the Whitepaper

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Loved by Customers

Hear what they have to say

5.0

Reviewer Function:

Research and Development

Company Size:

30B + USD

Industry:

Transportation

Excellent Choice for Complex Conversational AI at Scale

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...

5.0

Reviewer Function:

Software Development

Company Size:

<50M USD

Industry:

Healthcare and Biotech Industry

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.

"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...

5.0

Reviewer Function:

Product Management

Company Size:

1B - 3B USD

Industry:

Telecommunication

Best Conversational AI Platform!

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."

5.0

Reviewer Function:

Data and Analytics

Company Size:

30B + USD

Industry:

Retail

The Highly Interactive and Profitable Customer Interaction System

"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...

5.0

Reviewer Function:

Customer Service and Support

Company Size:

500M - 1B USD

Industry:

Energy and Utilities

Bring Your Conversational AI Strategy To The Next Level With Less Code

We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."

5.0

Reviewer Function:

Data and Analytics

Company Size:

1B - 3B USD

Industry:

Transportation

Most Flexible Conversation AI Platform

"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."

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Learn how our AI-powered solutions can revolutionize your contact center operations.