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Shape the Future of AI-Powered Customer Experience
Put Customers First
Cognigy's native Avaya integrations enable your customers to enjoy a consistent and personalized experience across every channel and device.
Whether you run on-premises or in the cloud, Cognigy sits on top of your tech stack and is designed to work with whatever you do.
Cognigy sits on top of your existing tech stack meaning no rip and replace for true innovation without disruption.
Personalized Automation
Create self-service interactions that are as seamless and personalized as with live agents.
Expand your customer reach
Engage with customers across any channel at any time.
Foster meaningful connections
Nurture customer loyalty with user-friendly and intuitive applications that prioritize relationships.
Empower agents with meaningful tasks
Enable automation to handle routine tasks, freeing agents to focus on complex customer needs.
Our combined solution unlocks your organization's full potential, catering directly to the demands of extensive scale, complex environment, and unique needs of large enterprises. Elevate and automate your contact center to deliver exceptional customer experiences, equipping your agents with the necessary tools to thrive.
Enterprise Ready Conversational AI for Avaya
Cognigy fully supports multimedia in messaging channels such as galleries, audio messages, file attachments and more.
Proactive support for every agent on every voice and text interaction for consistent, accurate service.
Understand every customer interaction with your virtual and human agents including handovers so agents receive full transcripts or call summaries.
Cognigy.AI is designed to be agnostic, so you can seamlessly integrate your cloud and on-premises enterprise systems in the backend and serve the channels your customers use on the frontend. Our low-code editor makes orchestrating tasks among systems and automating service processes a breeze.
Plug Cognigy.AI into your existing Avaya agent desktop or try Cognigy Live Agent.
Deploy Agent Copilot for real-time agent assistance on any service channels – voice or text. Explore Agent Copilot.
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