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Shape the Future of Agentic AI-Powered CX
Put Customers First
Cognigy's native Avaya integrations enable your customers to enjoy a consistent and personalized experience across every channel and device.
Whether you run on-premises or in the cloud, Cognigy deploys on top of your existing tech stack.
No rip and replace for true innovation without disruption.
Personalized Automation
Create self-service interactions that are as seamless and personalized as with live agents.
Expand your customer reach
Engage with customers across any channel at any time.
Foster meaningful connections
Nurture customer loyalty with user-friendly and intuitive applications that prioritize relationships.
Empower agents with meaningful tasks
Enable automation to handle routine tasks, freeing agents to focus on complex customer needs.
Our combined solution unlocks your full potential and enables you to use bring whatever STT, TTS, LLMs and other technology into your contact center to create AI Agents that meet your needs and environment.
Pre-trained Agentic Al Agents with
industry-specific skills and common
service processes.
Orchestrate AI vendors and
models like Amazon Bedrock,
OpenAl, Anthropic, Google, BYO and
more...
Proactive, real-time assistance for every agent on every channel for a higher FCR and lower attrition.
Al-powered knowledge
delivers accurate,
contextual and personalized
answers to customers the first time.
Enterprise Ready Agentic AI for Avaya
Cognigy fully supports multimedia in messaging channels such as galleries, audio messages, file attachments and more.
Proactive support for every agent on every voice and text interaction for consistent, accurate service.
Understand every customer interaction with your virtual and human agents including handovers so agents receive full transcripts or call summaries.
Cognigy.AI is designed to be agnostic, so you can seamlessly integrate your cloud and on-premises enterprise systems in the backend and serve the channels your customers use on the frontend. Our low-code editor makes orchestrating tasks among systems and automating service processes a breeze.
Plug Cognigy.AI into your existing Avaya agent desktop or try Cognigy Live Agent.
Deploy Agent Copilot for real-time agent assistance on any service channels – voice or text. Explore Agent Copilot.
Cognigy and Avaya present a unified pathway to take advantage of the vast opportunities AI is bringing to the contact center. Together, this partnership forms a winning alliance that empowers enterprises with limitless automation and self-service possibilities.
What are the benefits and value of this collaboration for the contact center? Read this whitepaper by independent analyst, Dave Michels to find out more.
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