Amazon Connect with Cognigy.AI

The AI Agent Platform for Amazon Contact Centers

Easily orchestrate and automate CX processes and services between business systems, AI models, voice services and more.

Industry Specific Agents

Pre-trained Agentic Al Agents with
industry-specific skills and common
service processes

LLM Orchestration

Orchestrate multiple vendors and
models like Amazon Bedrock,
OpenAl, Anthropic, Google, BYO and
more ...

Agent Copilot

Proactive, real-time assistance with
sentiment monitoring, call
summarization and automated call
wrap up.

Knowledge AI

Al-powered knowledge
management to deliver accurate,
contextual and personalized
answers.

Easy to Use for Faster Time to Value

Our powerful low-code UI enables non-technical users to quickly build and update AI Agents across voice, digital, and multimodal channels from a single interface. Stop asking developers for help every time you need a change.

Unlock Enterprise-Ready CX with Cognigy + Amazon Connect

Faster Time to Value

Go from vision to value fast with an intuitive interface for business users and CX professionals.

Get a Head Start on ROI

Deploy in weeks to just a few months, helping customers and agents faster, lowering TCO.

Built for Enterprise Contact Centers

All of the channel and CX integrations you want with the certifications and compliance you need.

AI Your Way

Composable and agnostic so you can use the best technology to support your strategy without limitations.

Webinar: Leverage AWS & Cognigy to Create an AI-first Contact Center

Trusted by more than 1,000 brands worldwide

5.0

                      Reviewer Function:
                    
                      Research and Development
                    
                      Company Size:
                    
                      30B + USD
                    
                      Industry:
                    
                      Transportation

Excellent Choice for Complex Conversational AI at Scale

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...

5.0

                      Reviewer Function:
                    
                      Software Development
                    
                      Company Size:
                    
                      <50M USD
                    
                      Industry:
                    
                      Healthcare and Biotech Industry

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.

"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...

5.0

                      Reviewer Function:
                    
                      Product Management
                    
                      Company Size:
                    
                      1B - 3B USD
                    
                      Industry:
                    
                      Telecommunication

Best Conversational AI Platform!

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."

5.0

                      Reviewer Function:
                    
                      Data and Analytics
                    
                      Company Size:
                    
                      30B + USD
                    
                      Industry:
                    
                      Retail

The Highly Interactive and Profitable Customer Interaction System

"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...

5.0

                      Reviewer Function:
                    
                      Customer Service and Support
                    
                      Company Size:
                    
                      500M - 1B USD
                    
                      Industry:
                    
                      Energy and Utilities

Bring Your Conversational AI Strategy To The Next Level With Less Code

We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."

5.0

                      Reviewer Function:
                    
                      Data and Analytics
                    
                      Company Size:
                    
                      1B - 3B USD
                    
                      Industry:
                    
                      Transportation

Most Flexible Conversation AI Platform

"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."

The GARTNER PEER INSIGHTS Logo and GARTNER PEER INSIGHTS are trademarks and service marks of Gartner, Inc. and/or its affiliates and are used herein with permission. Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Scale Your Amazon Connect Contact Center with AI Agents!

GET A DEMO

AI Agents for Amazon Connect

Cognigy is a proud AWS Partner with AWS Conversational AI Competency certification, to help enterprises successfully transition to AI-first

The AI Agent Platform for Amazon Contact Centers

Industry Specific Agents

LLM Orchestration

Agent Copilot

Knowledge AI

Easy to Use for Faster Time to Value

Unlock Enterprise-Ready CX with Cognigy + Amazon Connect

Webinar: Leverage AWS & Cognigy to Create an AI-first Contact Center

Trusted by more than 1,000 brands worldwide

Loved by Customers

Scale Your Amazon Connect Contact Center with AI Agents!

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