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The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Deliver unlimited service and automation on Amazon Connect with Cognigy.AI. Our low-code interface, open choice of components and powerful integrations enable business users to rapidly build and deploy conversational IVR, virtual agents and agent assistance.
Cognigy is proud to be an AWS Partner with AWS Conversational AI Competency certification to bring cutting edge contact center solutions to market.
Deliver unlimited service and automation on Amazon Connect with Cognigy.AI. Our low-code interface, open choice of components and powerful integrations enable business users to rapidly build and deploy conversational IVR, virtual agents and agent assistance.
Cognigy is proud to be an AWS Partner with AWS Conversational AI Competency certification to bring cutting edge contact center solutions to market.
Cognigy.AI’s integration with Amazon Connect can utilize Amazon's built-in features such as Amazon Lex. No additional configuration or integration is required, making it extremely flexible. The low-code flow builder and built-in integrations enables a faster time to market.
Cognigy.AI brings a a powerful low-code UI into your Amazon Connect stack that enables anyone to create human-like Virtual Agents, faster and easier than ever.
Built for non-technical users, it enables building, deploying and optimizing text, voice or multimodal conversations from one convenient location.
Combining Cognigy.AI with your Amazon Connect Contact Center offers you a low-code AI platform that makes it easier for your business teams to focus on designing the customer service experience rather than coding, accelerating time-to-market. Spend more time delivering customer value, and less time struggling with IT.
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Graphical Flow Editor |
Conversation flows can be built by developers |
Low code, drag and drop flow editor that supports non-linear conversation flows |
Localization |
Localization and translation via the AWS SDK (e.g.: with JAVA) |
Conversations can be localized automatically in 100+ languages with built-in language detection and real time translation |
NLU |
AWS Lex |
Free NLU selection incl. Cognigy’s proprietary NLU, Dialogflow, AWS Lex, or any other |
Rich Media Output |
Rich media support with developer involvement |
Native support for rich media channels (galleries, files, buttons, built-in Adaptive Card designer) and auto-conversion for various channels. Plugins for voice, QR codes, Google Maps and others. |
Integrations |
Supports API calls |
Out-of-box integration with 50+ enterprise systems |
Deployment to Amazon Connect |
AWS services (Lex and Lambda) can be configured for fulfillment in Amazon Connect |
Cognigy Endpoints are used for connecting Virtual Agent to Amazon Connect |
Analytics |
Pipeline is built via code and other AWS components to deliver data to Amazon Quicksight [source] |
Cognigy Insights provides usage summaries, deeper insights on each conversation and access to full conversation transcripts; |
Product Updates |
3-8 releases per year [source] |
Release every 2 weeks |
Expand customer and employee services to any business or consumer channel without additional training or coding effort
Intelligent Routing ensures that any customer request takes the shortest path to resolution, by sending the request to an intelligent virtual agent or involving the right agent
Boost your human agents' performance with real-time recommendations from AI that listens and learns from conversations in real time
Advanced insights into conversations, customer pain points, and agents' performance enable better decision-making, optimization, and customer understanding
Scale Customer Satisfaction with Cognigy.AI
Re-Imagine Contact Center Experiences with AI
Cognigy.AI is a contact center AI Platform that enables business users to rapidly build and deploy conversational AI on voice and text channels as part of their customer access strategy. Thanks to Cognigy's partnership with AWS, you can offer more value to customers with easy transactional self-service in natural language.
Customers expect to be served in the channel most convenient to them. Cognigy.AI offers dozens of built-in integrations enabling you to easily deploy virtual agents wherever you need them, in just a few clicks.
With live chat and agent assistance in addition to virtual agents, Cognigy.AI gives time back to your business so agents can spend more time with customers who need help with complex issues. Agent assistance delivers next-best actions and suggests responses to help your contact center deliver, faster more consistent service without more staff.
Do More with Less
Scale your Amazon Connect Cloud Contact Center to automate more processes in less time with fewer resources
Out-of-the-Box Solution
Our native integration with Amazon Connect automates and enables human-like conversational experiences and can be implemented alongside Amazon Lex
Lower Total Cost of Ownership (TCO)
Unlock customer experience on your existing Cloud Contact Center investments by using the solution that provides faster time-to-market
Empowered Businesses
Low code and easy-to-use environment that empowers your business teams to design and deliver personalized experiences at scale without frequent IT support
Average CSAT Improvement
Lower Implementation Cost Compared to In-house Solutions
Concurrent Live Agent Sessions Supported