Cognigy.AI’s integration with Amazon Connect can utilize Amazon's built-in features such as Amazon Lex. No additional configuration or integration is required, making it extremely flexible. The low-code flow builder and built-in integrations enables a faster time to market.
Cognigy.AI brings a a powerful low-code UI into your Amazon Connect stack that enables anyone to create human-like Virtual Agents, faster and easier than ever.
Built for non-technical users, it enables building, deploying and optimizing text, voice or multimodal conversations from one convenient location.
Expand customer and employee services to any business or consumer channel without additional training or coding effort
Intelligent Routing ensures that any customer request takes the shortest path to resolution, by sending the request to an intelligent virtual agent or involving the right agent
Boost your human agents' performance with real-time recommendations from AI that listens and learns from conversations in real time
Advanced insights into conversations, customer pain points, and agents' performance enable better decision-making, optimization, and customer understanding
Scale Customer Satisfaction with Cognigy.AI
Re-Imagine Contact Center Experiences with AI
Cognigy.AI is a contact center AI Platform that enables business users to rapidly build and deploy conversational AI on voice and text channels as part of their customer access strategy. Thanks to Cognigy's partnership with AWS, you can offer more value to customers with easy transactional self-service in natural language.
Customers expect to be served in the channel most convenient to them. Cognigy.AI offers dozens of built-in integrations enabling you to easily deploy virtual agents wherever you need them, in just a few clicks.
With live chat and agent assistance in addition to virtual agents, Cognigy.AI gives time back to your business so agents can spend more time with customers who need help with complex issues. Agent assistance delivers next-best actions and suggests responses to help your contact center deliver, faster more consistent service without more staff.
Do More with Less
Scale your Amazon Connect Cloud Contact Center to automate more processes in less time with fewer resources
Out-of-the-Box Solution
Our native integration with Amazon Connect automates and enables human-like conversational experiences and can be implemented alongside Amazon Lex
Lower Total Cost of Ownership (TCO)
Unlock customer experience on your existing Cloud Contact Center investments by using the solution that provides faster time-to-market
Empowered Businesses
Low code and easy-to-use environment that empowers your business teams to design and deliver personalized experiences at scale without frequent IT support
