AI Agents for Telecommunications

Upgrade your Customer Service with AI Agents

Most customer service is dial-up in a fiber-optic world. Yours doesn't have to be! 

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Customers expect service as fast as their 5G iPhone. AI Agents can deliver reliable enterprise-grade customer service at scale.

Don't Start from Scratch.

Start with Cognigy.

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Preloaded with Industry Data

 

AI Agents, with pre-trained intents, flows and entities to speed up design and deployment. 

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Pretrained on Telco Terms

Prebuilt lexicons with the most used terms, for mobile devices, service requests, plans and more. 

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Automated, Personalized Experiences

 

     Automate and personalize common customer service processes like changes to service, account management, upgrades and help with hardware.

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Lead Your Industry in CX

with Cognigy

Enjoy the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched flexibility of Generative AI in an AI Agent.

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Human-Like Conversations

Fully understands customer intents, context, and sentiment to provide tailored service around their exact needs.

Enterprise Knowledge

Pretrained in your support knowledge, industry know-how, and enterprise systems for superior query resolution.

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Multilingual Proficiency

Fluent in over 100 languages to help customers in their native language.

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Turnkey Solutions for Telco Customers

Intelligent AI agents help customers and assist your agents.

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Order Service

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Upgrade/Change Plan

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Change Address

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Billing Questions

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Order Hardware

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Configure Router

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Account Management

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Make Payments

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Compare Plans

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And more...

99.5% Faster Response Times

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Mobily sought to minimize customer response times and reduce the load on their contact centers. They selected Cognigy, drawn to its scalable architecture, easy integration, and low-code capability, which enables faster, autonomous development of conversational services by their CX team.

Mobily's virtual agent operates across multiple social platforms, managing tasks such as billing, balance inquiries, subscription services, payments, and complaint handling for over 1.2 million subscribers.

It has reduced their first response time from 20 minutes to just six seconds and improved customer experience, provided crucial insights into customer behavior and decreased contact center workload.

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About the Customer

Mobily is one of the largest wireless networks, providing coverage in Saudi Arabia, as well as the region.

Additionally, it is one of the largest data center systems worldwide.

Fast Facts

Industry: Telecommunications

Headquarters: Saudi Arabia

Customers: 1.2 million

Revenue: $ 3.9b USD

Employees: 4,300

Use Case

Customer-facing bots on 8 channels

Integration into internal systems

Employee support bots on MS Teams and integrated into service desk and HR systems

Results

First response time decreased from 20 minutes to 6 seconds.

Automated self-service and payments through social channels.

Increase in customer satisfaction.

Scale Great Experiences

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Effortlessly Handle High Volume

With over 25k concurrent sessions and easy scaling, you'll deliver excellent customer service even during unexpected spikes in traffic.

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Help Customers on Social Media & Messaging

25+ voice and digital channels out-of-the-box including Instagram, Facebook, iMessage and more so customers get help where it's most convenient for them. 

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Secure Payments within Channels

Cognigy's integrations and multimodal features enable customers to easily and securely make payments during self-service or support interactions. 

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98% of customers are willing to recommend Cognigy. 

Hear what they have to say

READ REVIEWS

Gartner Customer Choice Recognition

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Cognigy is recognized with Customers’ Choice Distinction in Gartner® Voice of the Customer for Enterprise Conversational AI Platforms

Trusted by 1,000+ brands worldwide

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Shape the future of customer service, today

The choice is yours