Pre-trained intents, flows and entities to speed up design and deployment.
Prebuilt lexicons with the most used terms, for , mobile devices, service requests, plans and more.
Automate and personalize common customer service processes like changes to service, account management, upgrades and help with hardware.
With over 25k concurrent sessions and easy scaling, you'll deliver excellent customer service even during unexpected spikes in traffic.
25+ voice and digital channels out-of-the-box including Instagram, Facebook, iMessage and more so customers get help where it's most convenient for them.
Support for over 100 languages and bidirectional translation so your agents can speak any language on-demand.
Cognigy's integrations and multimodal features enable customers to easily and securely make payments during self-service or support interactions.
Intelligent Conversational AI-powered virtual agents help both customers and agents.
Mobily sought to minimize customer response times and reduce the load on their contact centers. They selected Cognigy, drawn to its scalable architecture, easy integration, and low-code capability, which enables faster, autonomous development of conversational services by their CX team.
Mobily's virtual agent operates across multiple social platforms, managing tasks such as billing, balance inquiries, subscription services, payments, and complaint handling for over 1.2 million subscribers.
It has reduced their first response time from 20 minutes to just six seconds and improved customer experience, provided crucial insights into customer behavior and decreased contact center workload.
Mobily is one of the largest wireless networks, providing coverage in Saudi Arabia, as well as the region.
Additionally, it is one of the largest data center systems worldwide.
Headquarters: Saudi Arabia
Customers: 1.2 million
Revenue: $ 3.9b USD
Customer-facing bots on 8 channels
Integration into internal systems
Employee support bots on MS Teams and integrated into service desk and HR systems
First response time decreased from 20 minutes to 6 seconds.
Automated self-service and payments through social channels.
Increase in customer satisfaction.
Lead Your Industry in CX
Enjoy the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched flexibility of Generative AI to deliver remarkable self-service solutions.
Engage your customers in natural, empathetic dialogues with our market-leading NLU technology, enhanced by Large Language Models (LLMs).
Our Contact Profiles and native LLM capabilities let you personalize bot output on the fly to match the conversation history and customer sentiment. Learn more
Enable rich, interactive dialogues that accurately capture customer input by combining phone, web, and app channels in real-time.