AI Agents for your NICE Contact Center

+37%

NPS increase

70%

reduction in AHT

99.7%

intent recognition

50%

lower attrition

The AI Agent Platform for NICE Contact Centers

Build a next-generation AI-first contact center with our combined solution to deliver exceptional customer and agent experiences, now and in the future.

Industry Specific Agents

Pre-trained Agentic Al Agents with
industry-specific skills and common
service processes.

LLM Orchestration

Orchestrate multiple AI vendors and models and optimize for your own latency, cost and accuracy needs. No vendor or model lock-in.

Agent Copilot

Proactive, real-time assistance for every agent on every channel for a higher FCR and lower attrition.

Knowledge AI

Al-powered knowledge
delivers accurate,
contextual and personalized
answers to customers the first time.

Scale Customer & Agent Satisfaction with Cognigy and NICE

Agentic AI Agents & Agent Assist for NICE

Cognigy's for CXone brings years of market-leading AI into your contact center.

This includes native multimodal journeys, advanced LLM orchestration, cutting-edge agent assistance and powerful automation capabilities.

Market Leading AI

AI is our core business, not an add-on which is why we're a Gartner® Magic Quadrant™ Leader and power the largest CAI projects worldwide.

Composable Enterprise AI

Cognigy enables you to mix, match and replace key services like LLMs, NLU, STT and TTS to match your needs, and retain full flexibility.

Native Multimodal Journeys

Enable customers to move seamlessly between channels, use on-device capabilities and never lose context or repeat themselves.

Cutting-edge Agent Assist

Proactive, real-time Agent Copilot powered by the latest advances in Conversational and Generative AI.

Unlock Enterprise-Ready CX with Cognigy + NICE

Faster Time to Value

Go from vision to value fast with an intuitive interface for business users and CX professionals.

Get a Head Start on ROI

Deploy in weeks to just a few months, helping customers and agents faster, lowering TCO.

Built for Enterprise Contact Centers

All of the channel and CX integrations you want with the certifications and compliance you need.

AI Your Way

Composable and agnostic so you can use the best technology to support your strategy without limitations.

Cognigy xApps

Craft unified customer experiences across channels

Integrating siloed communication channels and take the customer effort out of service, to deliver experiences they'll want to share.

Leverage Mobile Device Capabilities

Harness device capabilities like camera, GPS, mobile wallets and more to unlock new service experiences.

Supercharge Live Support

Give human agents new tools to simplify their work and the customer journey, eliminating frustrations and increasing efficiency.

Secure Authentication

Easily verify and authenticate customers across voice and digital channels without ever exposing their sensitive data using secure forms, Touch ID and Face ID for fast, familiar experiences.

5.0

                      Reviewer Function:
                    
                      Research and Development
                    
                      Company Size:
                    
                      30B + USD
                    
                      Industry:
                    
                      Transportation

Excellent Choice for Complex Conversational AI at Scale

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...

5.0

                      Reviewer Function:
                    
                      Software Development
                    
                      Company Size:
                    
                      <50M USD
                    
                      Industry:
                    
                      Healthcare and Biotech Industry

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.

"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...

5.0

                      Reviewer Function:
                    
                      Product Management
                    
                      Company Size:
                    
                      1B - 3B USD
                    
                      Industry:
                    
                      Telecommunication

Best Conversational AI Platform!

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."

5.0

                      Reviewer Function:
                    
                      Data and Analytics
                    
                      Company Size:
                    
                      30B + USD
                    
                      Industry:
                    
                      Retail

The Highly Interactive and Profitable Customer Interaction System

"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...

5.0

                      Reviewer Function:
                    
                      Customer Service and Support
                    
                      Company Size:
                    
                      500M - 1B USD
                    
                      Industry:
                    
                      Energy and Utilities

Bring Your Conversational AI Strategy To The Next Level With Less Code

We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."

5.0

                      Reviewer Function:
                    
                      Data and Analytics
                    
                      Company Size:
                    
                      1B - 3B USD
                    
                      Industry:
                    
                      Transportation

Most Flexible Conversation AI Platform

"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."

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AI Agents for YourNICE Contact Center