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Achievements
Analyst Research & Awards

Cognigy is consistently achieving the highest ratings and recognition across multiple independent sources.


Our Customers Have Spoken

98% of customers are willing to recommend Cognigy. 

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Gartner Customer Choice Recognition

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Cognigy is recognized with Customers’ Choice Distinction in Gartner® Voice of the Customer for Enterprise Conversational AI Platforms


The #1 Conversational AI Platform

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A Leader in 2023 and 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms.

Cognigy is Recognized for its Ability to Execute and Completeness of Vision

Gartner Magic Quadrant 2023
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Cognigy Ranked #1 in 5/5 Use Cases 2023 Gartner® Critical Capabilities for Enterprise Conversational AI Platforms!

  • Contact Center Automation
  • Self-Service Chatbots 
  • Orchestration of Multiple Employee Facing Bots
  • Multilingual Chatbot Initiatives
  • ITSM/HR Virtual Assistants
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2023, 2021

A Leader in IDC MarketScape™: Worldwide General Purpose Conversational AI Software

2023

Featured in the Conversational AI for Customer Service Landscape

2023

A Strong Contender in Everest Group Conversational AI Products PEAK Matrix™

2023

A Leader in ISG Provider Lens™ Intelligent Automation — Conversational AI Platforms, Europe and USA

2023

A Leader in Opus Research Conversational AI Intelliview™

2023

A Technology Leader in Spark Matrix™: Conversational AI for Intelligent Contact Center

2024

An Innovator in Aragon Research Globe for Conversational AI

2024

Named in Constellation ShortList™ for Conversational AI Q1 2024

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“More than 77% of service decision-makers for customer service and contact centers in enterprises are absolutely keen on investing in chatbots, virtual assistants and conversational interfaces.”

Vasupradha-Srinivasan-Forrester

Vasupradha Srinivasan, Senior Analyst @Forrester


Meet the toughest security and compliance requirements

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Multi-Award Winner

2024

CUSTOMER Magazine Product of the Year Award

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2024

E-Commerce Germany Awards 2024: Top 3 Best Customer Experience Solutions

2024

Corporate LiveWire Global Awards: Winner "Global AI Automation Specialists of the Year"

2023

CUSTOMER Magazine Awards:
Winner "Conversational AI Excellence"

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2023

CCV Quality Award:
Winner "IT Innovation"

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2023

Customers’ Choice Distinction Gartner® Voice of the Customer for Enterprise Conversational AI Platforms

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2023

AI Breakthrough Awards: Winner "Best Natural Language Understanding Solution"

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2023

UK National Innovation Award: Winner "Contact Center Experience"

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2022

Cognigy's Conversational IVR Receives "Best Value" Badge from Capterra

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2022

Enterprise Connect:
Winner "Industry Innovator"

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2022

Corporate LiveWire Global Awards: "AI Automation Specialists of the Year"

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2022

Amazon Web Services (AWS) "Conversational AI Competency Distinction"

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2022

AI Breakthrough Awards: Winner "Best Overall AI-based Analytics Solution"

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2022

Deloitte Technology Fast 50 Award: Ranked #9

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2022

CCV Quality Award:
Winner "IT Innovation"

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Gartner PI_stars-1

4.8 out of 5

Capterra_stars

4.8 out of 5

G2_stars

4.7 out of 5

Updated June 2023

Loved by Customers

Hear what they have to say

5.0

Reviewer Function:

Research and Development

Company Size:

30B + USD

Industry:

Transportation

Excellent Choice for Complex Conversational AI at Scale

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...

5.0

Reviewer Function:

Software Development

Company Size:

<50M USD

Industry:

Healthcare and Biotech Industry

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.

"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...

5.0

Reviewer Function:

Product Management

Company Size:

1B - 3B USD

Industry:

Telecommunication

Best Conversational AI Platform!

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."

5.0

Reviewer Function:

Data and Analytics

Company Size:

30B + USD

Industry:

Retail

The Highly Interactive and Profitable Customer Interaction System

"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...

Customer Choice Gartner

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