Cognigy Receives 2023 Conversational AI Excellence Award from CUSTOMER Magazine

6 min read
Jessica Gopalakrishnan
Media contact: Jessica Gopalakrishnan November 30, 2023
2023 Conversational AI Excellence Award from CUSTOMER Magazine

Cognigy Honored for Innovative and Impactful Use of Conversational AI Technology 

Düsseldorf, San Francisco | November 29, 2023 — Conversational AI leader Cognigy announced today that TMC, a global, integrated media company, has named Cognigy.AI as a 2023 Conversational AI Excellence Award winner, presented by TMC’s CUSTOMER magazine. The 2023 Conversational AI Excellence Award recognizes tools, platforms, and applications that contribute to the delivery of Conversational AI solutions.

“We are honored to win a Conversational AI Excellence Award from CUSTOMER Magazine," said Philipp Heltewig, CEO and co-founder of Cognigy. "At Cognigy, we strive to continually raise the bar in Conversational AI, and this award serves as validation of our commitment to excellence. This award further solidifies Cognigy's position as an industry leader in helping enterprises deliver exceptional customer service through its cutting-edge AI Agent solutions."

Cognigy.AI is an industry-leading enterprise Conversational AI platform that brings best-of-breed Conversational and Generative AI solutions to contact centers to automate customer journeys, elevate customer and agent engagement, and increase first-call resolution. Cognigy's AI Agents provide next-gen customer service, absorb enterprise knowledge, and come fully equipped with intelligent IVR, smart self-service, and AI Copilot. Supplied with dozens of pretrained skills, AI Agents work seamlessly with existing enterprise systems and learn from human agents. 

“Congratulations to Cognigy for receiving a 2023 Conversational AI Excellence Award,” said Rich Tehrani, CEO, TMC. Cognigy has been selected for demonstrating verifiable excellence in providing conversational AI solutions, tools, and applications to enhance customer experiences, streamline operations, and drive business success. We’re pleased to recognize this achievement and know we will continue to see great innovation from Cognigy in 2024 and beyond.” 

Learn more about Cognigy’s AI Agents and Cognigy.AI at


Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit

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