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Meet our AI Champions

Customer Stories

Travel & Logistics

Lufthansa Group

AI Agents Support 16 million Customer Interactions per year with Peaks up to 375,000 per day.
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Retail & eCommerce

Mister Spex

AI Phone Agent Reduces Call Times by 30 Seconds, Replaced IVR, Verifies Callers and Achieves Routing Accuracy of 96%+
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Automotive

TOYOTA

AI Agent Calls Vehicle Owners Proactively and Automates Appointments with 98% Client Satisfaction 
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Utilities

E.ON

E.ON reaches 70% Automation with AI Agents on Chat and Phone for 50M+ customers
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Travel & Logistics

Frontier Airlines

AI Agent Increased NPS and Reached Historical Low in AHT, Handling 800K Conversations a Month
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Healthcare

Virgin Pulse

Virgin Pulse's AI Agent Achieves a 40% Containment Rate within one Month after Going Live
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Manufacturing

BOSCH

Bosch Augments the Human Workforce with over 30 AI Agents
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Utilities

Salzburg AG

Knowledge AI-Powered Agent is Integrated in 6 Order Processes for Up-& Cross-Selling
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FMCG & Retail

Henkel

20 AI Agents Handle 2M+ Conversations p.a. - Elevating the Overall Brand Loyalty 
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Technology

BICS

The WeChat AI Agent Translates in Real Time for Chinese customers and is Integrated with Salesforce
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Telecommunications

Mobily

AI Agents on 8 Social Channels resulted in 99.5% Faster Response Times at Contact Centers
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Public Services

Smart City

Five AI Agents Boost Citizen Self-Service Options and Cut Call Volume in Public Service
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Travel & Logistics

Direct Travel

AI Agent has Integrations with Salesforce, MS Teams and Slack with High User Acceptance
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Technology

Calen

AI Agent Saves 200+ Hours per year with Automated Appointment Booking over Phone & Chat
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Technology

Kofax

AI Agent Reduced Costs by Handling 80% of IT Tickets Without Human Support
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Finance

Humm Group

AI Agent Decreased the AHT by 15% and Resolves 50% of Inquiries Autonomously
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Finance

Rentenbank

Streamlined Banking Services with AI Agent Supporting the Funding Process
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Healthcare

Biotech Pioneer

AI Agent Achieved Faster Time to Market with Integration in Salesforce Selling Process
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Video Stories, Enterprise Webinars and Presentations

Browse our video library and watch our AI Champions tell their stories

  • Lufthansa: How to Scale
  • Presentation

Lufthansa Group shares their learnings, key considerations as well as challenges

  • AI Self-Service at E.ON
  • Masterclass

Satesh Kumar, Product Owner GPT, AI & Data at E.ON presents their solutions 

 
  • TOYOTA: IoT + Agent Copilot
  • Demo

Peter Meik, Manager Digital Innovation & Projects, showcases live demo on stage

  • Cognigy.AI & Zendesk
  • Presentation

Find out how Virgin Pulse went from 3% Containment Rate to 40% with Cognigy

  • Outbound Calling
  • Video Story

Watch how Toyota's E-Care is connected to the onboard car electronics and ensures safer driving

  • ERGO Insights
  • Presentation

How to take advantage of incumbents and unleash the power of innovation

  • Masterbot-Concept
  • Webinar

Learn from Bosch Rexroth how they roll out and manage AI Agents in 40 countries

  • AI in Insurance
  • Interview

How ARAG introduced Conversational AI for happier customers

  • Persil Customer Support
  • Video Story

Henkel receives consumer insights through unique use case

  • AI Support in Banking
  • Video Story

Dr. Marc Kaninke, Chief Financial and IT Officer at Rentenbank tells their story

  • Staying Ahead with AI
  • Presentation

Knowledge AI-Powered Agent excels in delivering customized experiences

  • Smart City Innovation
  • Video Story

How Public Services can be transformed by introducing AI Agents

Trusted by more than 1,000 brands worldwide

Berlind Brands Group Logo_small_1

“We consciously chose Cognigy.AI as a mature platform with enterprise capabilities such as security, scalability, ease-of-use, 100+ supported languages, GDPR compliance, etc.”

Catarina Steinert, Director of Customer Service @Berlin Brands Group

Schwaebisch Hall Logo klein

"We see Conversational AI as a strategically important element for our customer service and have deliberately chosen a particularly secure, reliable, and at the same time easy-to-use enterprise solution."

Thomas Lehmann, Marketing @Schwäbisch Hall

Datev-Logo-Klein

"With Cognigy.AI we have great options for structuring conversations – to gain the best possible user experience."

Dominik Henkel, Product Owner @Datev

TME Toyota LOGO Page-2

"With Cognigy.AI, we’re able to provide our customers with real added value and deliver even better services and products."

Peter-Pascal Meik,  Manager Innovation & Projects @Toyota

direct travel_logo

We selected Cognigy.AI to bring our vision of abundant self-service automation for our customers to fruition."

Darryl Hoover, Chief Technology Officer @Direct Travel

mobily

"Using Cognigy as our conversational AI platform within Mobily has helped us to build one unified conversational AI that is linked directly to eight channels."

Mubarak Alharbi, Digital Experience General Manager @Mobily

E.ON_Logo

"Through Cognigy.AI, we can reduce the workload of our customer service departments and reduce our cost at the same time."

Nikolai Berenbrock, Head of Conversational Experiences @E.ON

Humm Group _Logo

"I am truly impressed with the virtual assistant powered by Cognigy.AI. It has achieved a resolution rate of over 50%."

Brendon Clark, Head of Workforce Management and Customer Improvement @hummgroup 

4_henkel-icon

"Cognigy.AI - a tool that is flexible enough to cover a lot of different use cases but at the same time provides a common framework for global scaling and governance."

Christian Hohmann, Head of New Technologies @Henkel

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"With Cognigy.AI we’re making our customers happy by leveraging industry-leading experiences."

Dr. Ina Baumann, SVP IT Steering @ARAG

Customer Choice Gartner-2

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