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Meet our AI Champions

More than 1,000 brands trust Cognigy and work with AI Agents, at scale. Browse their stories and learn how leading companies improve customer services with intelligent voice and chabots.

Customer Stories

Travel & Logistics

How Frontier's AI Agent Increased NPS and Reached Historical Low in AHT

Frontier Airlines

Frontier Airlines' customer service underwent a remarkable transformation with the introduction of an AI Agent, leading to a substantial increase in Net Promoter Score (NPS) and enhanced customer satisfaction. 

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Automotive

Next-Gen Customer Support – Toyota’s Drive for Innovation is Limitless

Toyota

Toyota cars call vehicle owners when warning lights are overlooked, and digital assistants help customers on phone and chat, saving all relevant information for a seamless handover. Toyota is at full speed innovating CX with Cognigy.AI. 

 

 

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Utilities

Voice- and Chatbots Serve E.ON's 50M Customers and reach 70% Automation

E.ON

E.ON is masterfully managing a portfolio of more than 30 voice- and chatbots, serving customers and employees through more than 100K conversations per month.

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Travel & Logistics

Lower Average Handling Times despite Increasing Passenger Inquiries

Lufthansa Group

Extreme pressure and high volume of calls drove Lufthansa Group to standardize conversational AI based on the Cognigy.AI platform. The result: Lufthansa Group uses Cognigy.AI to power over 10M conversations per annum.

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Manufacturing

How Bosch Augments the Human Workforce with AI

Robert Bosch GmbH

Bosch taps into the power of Conversational AI cultivating a resilient, creative, and productive workforce.  One Conversational AI solution alone in the area of sales for drive & control technology achieves a 76% resolution rate.

 

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Telecommunications

Elevated Service Experiences on eight Customer-facing Channels

Mobily

Mobily leverages Conversational AI to communicate with its 1.2 million customers and enables live agents to focus on the most complex service inquiries. The result: 99.5% faster response times.

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Finance

Humm’s Virtual Assistant Boosts Customer & Agent Satisfaction

Humm Group

Humm Group's Virtual Assistant is achieving a 50% resolution rate and decreasing the average handling time for calls by 15%. It has increased customer and agent satisfaction, prompting Humm to explore other ways to use Conversational AI expertise.

 

 

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FMCG & Retail

Unique Conversational Experiences for Strengthened Brand Loyalty

Henkel AG

Henkel was looking for a way to help customers on any device, at any time, and in natural language. Cognigy.AI took customer relationship building to a new level.

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Travel & Logistics

The Conversational One-Stop-Shop that Helped Close a $18M Deal

Direct Travel

Recognizing the versatility of messaging apps like MS Teams and Slack, Direct Travel implemented a virtual assistant to offer all its services through these platforms. As a result, Cognigy.AI contributed to a major enterprise deal worth $18M, solidifying the company's position as a frontrunner in the industry. 

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Public Services

Service Automation with Cognigy.AI for Smarter Cities

Smart City Duisburg

Smart City Duisburg Innovation Center deployed multiple bots to boost self-service options and deliver streamlined access to information on chat and phone lines.

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Technology

Reclaiming Agent's Time with AI-powered Voice and Chat Automation

Calen.ai

Calen.ai built a digital assistant that manages end-to-end appointment scheduling for customers. This frees up time for service agents to perform high-value work. Furthermore, it resulted in a growing customer base.

 

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Technology

Automated Customer Support with fully integrated Knowledge Base

Kofax Limited

Kofax uses Cognigy as an enhanced search engine for its knowledge base and leverages cutting-edge natural language understanding.

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Finance

Superb Banking Services via Phone and Chat with Cognigy.AI

Rentenbank

Rentenbank's digital assistant understands 90% of user intents and conducts thousands of successful conversations, and thus, provides complex information in a simple yet intuitive way.

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Utilities

Frictionless Self-Service for Salzburg AG's 24k+ Customers

Salzburg AG

LEA stands for Learning Electronic Assistant. She delivers self-service and interacts with customers over different channels with voice and text.

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Healthcare

Streamlined Sales Process with Voice bot CRM Integration

NASDAQ-listed Biotech Pioneer

Find out how a large pharmaceutical company relies on Cognigy.AI to assist its sellers and introduce a new product in a race against time.

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Video library

Watch the Frontrunner Story of the Toyota Innovation Team

Peter-Pascal Meik & Team

Manager Innovation
@ Toyota

Henkel Boosts its Brand Experience to a New Level

Christian Hohman

Head of New Technologies
@ Henkel Laundry & Home Care

A City's Digital Revolution with Cognigy.AI

Rüdiger Strelow 

Head of Smart City Duisburg Innovation Center
@ SCDIC

Lufthansa Group expanded Cognigy.AI Across their Entire Enterprise

Nick Allgaier

Product Manager "Digital Assistants"
@ Lufthansa Group Hub Airlines 

Rentenbank's Digital Transformation with Conversational AI

Dr. Marc Kaninke

Chief Financial and IT Officer
@ Rentenbank

Peaceful Nights for ARAG Customers with 24/7 Legal Advice

Ina Baumann

Senior Vice President IT Steering
@ ARAG SE

Beyond webchat & voice assistant - LEA, a digital energy consultant

Sarah Haider

Digital Manager Chabot & Social Intranet
@ Salzburg AG

Lufthansa Group expanded Cognigy.AI Across their Entire Enterprise

Nick Allgaier

Product Manager "Digital Assistants"
@ Lufthansa Group Hub Airlines 

“We consciously chose Cognigy.AI as a mature platform with enterprise capabilities such as security, scalability, ease-of-use, 100+ supported languages, GDPR compliance, etc.”

Berlin Brands Group

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Catarina Steinert, Director of Customer Service

"We see Conversational AI as a strategically important element for our customer service and have deliberately chosen a particularly secure, reliable, and at the same time easy-to-use enterprise solution."

Schwäbisch Hall

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Thomas Lehmann, Marketing

"With Cognigy.AI we have great options for structuring conversations – to gain the best possible user experience."

Datev

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Dominik Henkel, Product Owner

"With Cognigy.AI, we’re able to provide our customers with real added value and deliver even better services and products."

Toyota

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Peter-Pascal Meik,  Manager Innovation & Projects 

"We selected Cognigy.AI to bring our vision of abundant self-service automation for our customers to fruition."

Direct Travel

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Darryl Hoover, Chief Technology Officer

"Using Cognigy as our conversational AI platform within Mobily has helped us to build one unified conversational AI that is linked directly to eight channels."

Mobily

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Mubarak Alharbi, Digital Experience General Manager 

"Through Cognigy.AI, we can reduce the workload of our customer service departments and reduce our cost at the same time."

E.ON

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Nikolai Berenbrock, Head of Conversational Experiences 

"I am truly impressed with the virtual assistant powered by Cognigy.AI. It has achieved a resolution rate of over 50%."

Humm Group

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Brendon Clark, Head of Workforce Management and Customer Improvement 

"Cognigy.AI has been instrumental in helping GoVets handle many of the customer support challenges that come with our explosive growth. Resulting in over 60% of customer requests being handled by virtual agents."

GoVets

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Marc Bernard, President

"Cognigy.AI - a tool that is flexible enough to cover a lot of different use cases but at the same time provides a common framework for global scaling and governance."

Henkel

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Christian Hohmann, Head of New Technologies

"With Cognigy.AI we’re making our customers happy by leveraging industry-leading experiences."

ARAG

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Dr. Ina Baumann, SVP IT Steering

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