Meet our customers - brave innovators & visionaries

More than 1,000 brands trust Cognigy and automate customer and employee services with enterprise-grade conversational AI. Browse our customers' success stories and learn how leading companies improve customer services with intelligent voice and chabots.

Customer Stories

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    • Automotive
    • E-Commerce
    • Finance & Insurance
    • FMCG & Retail
    • Healthcare
    • Manufacturing
    • Public Services
    • Technology
    • Telecommunications
    • Travel & Logistics
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Automotive

Next-Gen Customer Support – Toyota’s Drive for Innovation is Limitless

Toyota

Toyota cars call vehicle owners when warning lights are overlooked, and digital assistants help customers on phone and chat, saving all relevant information for a seamless handover. Toyota is at full speed innovating CX with Cognigy.AI. 

 

 

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Utilities

Voice- and Chatbots Serve E.ON's 50M Customers and reach 70% Automation

E.ON

E.ON is masterfully managing a portfolio of more than 30 voice- and chatbots, serving customers and employees through more than 100K conversations per month.

 

E.ON provides best-in-class service with Cognigy.AI

Cognigy.AI enables E.ON to scale their customer service to ensure they can be where their customers are, whenever they need them; any time, any place. E.ON offers its AI-powered services over phone and chat.

Key Highlights

70%

Automation

100K

Bot Conversations per month (2021/2022)

30+

Bots Live (Chat & Voice)

 

Through Cognigy.AI, we can reduce the workload of our customer service departments and reduce our cost at the same time.

 

About E.ON

E.ON is one of the largest and most well-known energy networks and infrastructure operators in Europe.

Fast Facts

75,000 Employees

50M+ Customers

Represented in 15 countries across Europe

Headquartered in Germany

Cognigy Use Case

30+ conversational AI solutions, voicebots and assistants (e.g., Google Home/Alexa) as well as chatbots (e.g., WhatsApp, Facebook Messenger)

Results

Decreased workload for customer service representatives

Increased customer satisfaction

Massive reduction of operational costs

The Challenge

With around 2,200 employees, E.ON Digital Technology (EDT) is the task force for digital innovation. They aim to support E.ON's international business activities and focus on innovative customer solutions and products.

Their mission is to bridge the gap between IT, business automation, and marketing. To bridge this gap, they implement future-oriented digital channels and services (e.g. messaging, voice and chatbots, virtual assistants) with subsequent scaling that includes a multi-national roll-out.

For this purpose, a strong platform with all necessary functions needs to be chosen to fit into E.ON’s IT architecture and deliver enterprise solutions.

One key factor for EDT was to find a scalable solution where they can build and deploy voicebots just as easily as they can chatbots across the entire organization.

The Solution

“Our motto is to use conversational AI to automate repetitive tasks so our agents are free to use their time to make a more valuable difference”, says Nikolai Berenbrock. “Cognigy.AI was chosen as a solution, because of its high modularity and custom integration capabilities it has with any NLU system, conversational designer, and developer”.

Another key factor was the intuitiveness of the UI. The bot-creators can visualize conversations, which is especially convenient for non-technical users. The possibility to use Cognigy.AI to orchestrate all bots and channels (chat, voice, and phone) with one solution gives E.ON the potential for high scaling and growth.

The mature voice features within Cognigy.AI support various use cases to build the foundation for future customer service automation.

Stefania-Catalina Baincescu

Technical Lead Conversational Experiences @E.ON

Cognigy.AI gives us the flexibility to go easily from a rough idea to an actual product. I also really like the platform's modular design, all kinds of modules can easily be plugged in for the integration to continue.

Before using the Cognigy.AI platform, creating a chatbot relied mainly on developers, who had to build up the logic and ensure the integrations with external services.

With Cognigy.AI our developers break new ground and focus on cool stuff, like implementing first of its kind bot-to-bot integrations, live chat integrations, and further innovative developments of voice bots.

The Impact

Currently, E.ON has a portfolio of more than 30+ conversational AI solutions, serving their customers and employees and covering around 70% of their demand. An important result of the multi-channel-bot-orchestration with Cognigy.AI is that it allows E.ON to collect large amounts of data. This data shows feedback and pain points from customers across all channels. E.ON can use these insights to continuously improve the customer service experience. The possibility of serving customers wherever they are, 24/7, has massively reduced the workload on service centers and reduced operational costs whilst offering a better service.

 

2022 the E.ON Group won CogX Best Innovation Award in the category Consumer Chatbot for their chatbot Robin. This award recognizes the company using the best chatbots to enhance customer experience. Essent, a subsidiary of E.ON, created Robin with Cognigy.AI a chat and voicebot that serves customers on four channels: on the public websites, on self-service customer portals & Apps, and as voicebot via telephone.

 

30+ Conversational AI Solutions

100K Conversations per Month

2022 CogX Awards Winner

Human-Agent-Hand-Over

“Cognigy.AI is a powerful low-code conversational AI platform with an industry-leading flow builder and high modularity to fit enterprise needs. This allows us to get our business units involved and collaboratively design customer and future-orientated AI solutions.”

 

Nikolai Berenbrock

Head of Conversational Experiences @E.ON

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Travel & Logistics

Lower Average Handling Times despite Increasing Passenger Inquiries

Lufthansa Group

Extreme pressure and high volume of calls drove Lufthansa Group to standardize conversational AI based on the Cognigy.AI platform. The result: Lufthansa Group uses Cognigy.AI to power over 6M conversations per annum.

call center automation, service automation, customer-facing bots, Facebook

 

Lufthansa manages customers during the biggest crisis in aviation history with future-facing technology

Very high customer expectations, daily changing regulations, and high-cost pressure during COVID-19 were managed successfully with Cognigy.AI solutions.



We believe Cognigy.AI to be the most comprehensive, user-friendly Conversational AI platform on the market today, which empowers our business users and developers to build advanced, multi-lingual Virtual Agents at scale.
Nick Allgaier

Nick Allgaier shares his experience and gives valuable insights on how you can make your conversational AI project successful.

Product Manager "Digital Assistants" @Lufthansa Group Hub Airlines | Austrian, Lufthansa, SWISS

About Lufthansa

Lufthansa Group operates worldwide and is the largest airline in Germany. Lufthansa is one of the founding members of the world's largest airline alliance known as Star Alliance.
logging-icon
Fast Facts

110,000+ Employees
EUR 13.5B revenue in 2020
220 Destinations
532 Subsidiaries and affiliated companies

agents-icon
Cognigy Use Case
16+ AI-powered virtual agents for customer service
Available on FB messenger
Live-Chat integration
Multi-Lingual

The challenge

In the face of the Covid-19 pandemic, Lufthansa Group’s passengers desperately needed help. They flooded call centers and websites looking for up-to-the-minute information or to change or cancel their flights. Lufthansa Group had to act quickly to serve customers and scale its ability to respond to increased and overwhelming call volumes without adding cost or increasing headcount to manage the vast number of inquiries.

In such drastic circumstances, the existing in-house developed chatbot was not flexible enough and so Lufthansa decided to consolidate its customer service provisions under the umbrella of one platform. The fastest and most effective way to do this was with an AI-powered customer automation platform, which offered Lufthansa Group business units the ability to take control with minimal IT support.

 


The solution

Lufthansa identified Cognigy.AI as its platform for customer automation, allowing it to create and operate virtual agents fast and with ease. The introduction of Cognigy immediately gave Lufthansa the resilience it needed to handle extreme traffic spikes and deliver consistent customer support. In addition, this single cost-effective automation platform provided the scalability and flexibility that Lufthansa needs to consolidate all customer interactions with an omnichannel approach, which alleviated the pressure placed upon agents.


The impact

Ten thousand customers a day and over one million conversations per annum rely upon Lufthansa's virtual agents to get it right. Maintaining service levels during the pandemic has been pivotal to Lufthansa and its customers. Using Cognigy.AI has proven to improve the customer experience delivering Lufthansa with increased satisfaction levels and making Cognigy an integral and critical part of its customer interaction strategy.

1M+ conversations p.a

Significantly lower AHT

Live-chat integration

"Starting with a Minimum Viable Product continuously adjusting to customer needs, the bots now feature complex self-services for Lufthansa, Swiss and Austrian"

Nick Allgaier
Product Manager "Digital Assistants"
@Lufthansa Group Hub Airlines | Austrian, Lufthansa, SWISS

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E-Commerce

GoVets Achieves Over 50% Decrease in Agent Turnover with Cognigy.AI

GoVets

60% of customer requests are handled by virtual agents, leading to more than 50% decrease in agent turnover and increased agent satisfaction. The Cognigy.AI Zendesk integration, e-commerce integration, and live agent handover contribute to this outstanding success.

 

 

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Manufacturing

How Bosch Augments the Human Workforce with AI

Robert Bosch GmbH

Bosch taps into the power of conversational AI cultivating a resilient, creative, and productive workforce. More than 120 bots have been created with Cognigy.AI.

 

Bosch augments the human workforce with conversational AI and empowers their employees

Robert Bosch is a global engineering and technology company with over 400k employees in more than 60 countries. Bosch is a pioneer in recognizing the revolutionary potential of conversational AI. The impact ensures Bosch delivers robust self-service, streamlined processes, and augments its workforce while simultaneously continuing to empower its employees.

 

Key Highlights

€200K

Cost savings in the first 7 months for 1 Audit Bot

2 days

Development for 1 bot having 1,000 conversations a month

120+

Bot projects worldwide

 

Ted Constan

Product Owner, Principle @Digital Agency North America, Robert Bosch Tool Corporation

 

Our goal is to free up the time of our employees to think and work more strategically. Bots are taking over a lot of administrative processes, all the things that are not the most desirable aspects of work. The intention is never replacing humans, but rather to make their lives easier with Conversational AI.

 

About Robert Bosch

Bosch is a multinational engineering and technology company. It's core operating areas are spread across four business sectors: mobility, consumer goods, industrial technology, energy, and building technology

 

Fast Facts

Revenue 2021:
EUR 78B+
Number of Employees: 400,000+
Founded:
1886
Operating:
worldwide

Use Case

Strategic platform to build virtual assistants for internal customers, employees, and clients across the entire cooperation

 

Results

Accelerated automation

Future-proof workforce

Massive cost-savings

 

The Challenge

 

Bosch believes in the potential of conversational AI and the substantial necessity to invest in digital assistants in streamlining daily tasks.

Consequently, they wanted to implement a conversational AI solution that seamlessly integrates into their infrastructure while empowering business units and departments to build their virtual agents at scale.

Although they experimented with early pilots with point solutions running in various parts of the world, none proved to encompass the centralized, scalable enterprise solution they were looking for.

They started an extensive RFP to find a solution that would meet all their criteria. Cognigy.AI proved unparalleled in delivering the most advanced Conversational AI Platform.

 

The Solution

 

Bosch standardized Cognigy.AI globally, creating a multitalented team that spans worldwide time zones. Entitled “The Bosch Chatbot Suite,” their dynamic solution engages internal customers through training and access to the platform while developing virtual assistants for their day-to-day work.

Hundreds of different bot projects have since been developed and deployed, often by the business units themselves, capitalizing on its simplistic integration and low-code interface functionality.

One virtual assistant was designed by the central auditing team. They created a chatbot that would investigate potential double payments from accounts payable. Cognigy.AI was integrated into the automation software to detect those double payments and correct them. When triggered, both the vendor and Bosch can communicate with the bot and provide information; the solution is thus able to reveal if a double payment was made. This saved Bosch nearly €200,000 in just seven months.

 
 

The Impact

With Congigy.AI Bosch has set the foundation to massively accelerate automation and the use of conversational AI within the enterprise. Cognigy.AI is deeply rooted in the company’s operational processes and proves successful across various use cases with immense cost savings. Therefore, Bosch has elevated the standards for the future workforce.

 
 
Augmented workforce-2

Augmented Workforce

Service Automation_2

Service Automation

Digital Assistant-1

120+ Digital Assistants

 

“Cognigy.AI is by far the best solution on the market for a multinational enterprise like we are. The people at Bosch who are using this technology love it, they are embracing it and they're taking it very seriously to develop genuinely interesting bots.”

Ted Constan, Product Owner, Principle @Digital Agency North America, Robert Bosch Tool Corporation

Want The Same Success With Cognigy.AI?

Leverage the power of Conversational AI
Serve customers and employees 24/7 on any channel
Provide better services at lower costs

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Telecommunications

Elevated Service Experiences on eight Customer-facing Channels

Mobily

Mobily leverages Conversational AI to communicate with its 1.2 million customers and enables live agents to focus on the most complex service inquiries. The result: 99.5% faster response times.

Mobily is seeing response times of just 6 seconds compared to 20 min at their contact centers and has witnessed a notable increase in customer satisfaction since implementing the conversational AI of Cognigy.AI.

Mubarak Alharbi

Digital Experience General Manager @Mobily

"Using Cognigy as our conversational AI platform within Mobily has helped us to build one unified conversational AI that is linked directly to eight channels. This has minimized the development efforts, increases the time to market, and helps us to gain higher customer satisfaction rates overall."

About Mobily

Mobily is one of the largest wireless networks, providing coverage in Saudi Arabia, as well as the region. Additionally, it is one of the largest data center systems worldwide.

Fast Facts

Industry: Telecommunications
Headquarters: Saudi Arabia
Customers: 1.2 Mio
Revenue: US$ 3.9B
Employees: 4,300

Cognigy Use Case

Customer-facing bots on 8 channels with integration into Internal systems, and employee bots enabled on MS Teams and integrated into service desk and HR systems

Result

First response time to the customers decreased from 20 minutes to 6 seconds.
Automated self-service and payments through social channels.
Increase in customer satisfaction.

The challenge

The telecommunications sector is exposed to rapid product innovation, some tough competition from other major players in the industry, and ever-increasing consumer demands. In 2004, Mobily launched its mobile services with one clear vision: to be ahead of time and to unlock possibilities that had never been seen before.

To secure its success and live up to its vision, Mobily sought to gain an understanding of the power of conversational AI and the need for automation as a key factor in customer experience.

The goal was to minimize answering times for customers and lighten the burden on their contact centers. General Manager of Digital Experience at Mobily, Mubarak S. Alharbi, and his team took on the project of finding the right platform for this challenge.

The priority for automating was to find a platform that easily integrated and enabled business units to build their own solutions, independent from IT, plus to have the possibility to expand it to various channels.

 

The solution

 

Mobily chose Cognigy.AI because it offers a scalable and modern architecture that helps to easily integrate it with existing systems, build customer-facing bots as well as bots for internal uses.

“What we liked most about Cognigy.AI was the connectors and low-code capability that it offers, which allows the CX team to build the conversations by themselves without the need for heavy IT involvement. This leads to a faster time to market, and the ability to release more services and conversations”, says Mr. Alharbi.

Today the virtual agent is present on multiple channels through a connection to the engagement platform Sprinklr, which has been extended to various social channels. The bot hands over conversations when necessary to the human agents and provides them with all contexts from the previous dialogue. The human agents can then continue the conversation and give the dialogue back to their virtual colleagues at any given time.

After experiencing such success, Mobily decided to build virtual assistants to help their employees and free them from putting time into service desk tickets. At Mobily employees can chat with their virtual colleagues over MS Teams to ask any questions they would normally address to the service desk.

 
 

The impact

Mobily offers automated self-services based on Cognigy.AI to its 1.2 million subscribers over social channels (Twitter, WhatsApp, Apple Business Chat). The virtual agent picks up any inquiry in around 6 seconds and reduces first response times significantly from before 20 minutes. The bots take over various services for customers such as billing, balance information, and data usage inquiries. Customers can also subscribe, change subscriptions, buy add-ons, make payments and even recharge their credits using apple pay and credit card. Furthermore, the bots handle feedback, complaints, and FAQs. Mobily has elevated its customer experience and gained valuable insight into customer behavior while reducing costs and overload in contact centers, and at the same time has successfully increased the quality of the conversations which are still conducted by human agents.

 
 
 

Available on 8 social channels

 

Integrated Payment-System

 

Increased customer satisfaction

 

Self-Service functionalities

 

 “Mobily also enables the human agents to hijack the conversation, if they feel they could add value, as they can follow along with any conversation. This elaborate human agent support changes the professional landscape of contact centers completely, as they can focus on increasing the quality of the conversations rather than juggle the masses.”

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FMCG & Retail

Unique Conversational Experiences for Strengthened Brand Loyalty

Henkel AG

Henkel was looking for a way to help customers on any device, at any time, and in natural language. Cognigy.AI took customer relationship building to a new level.

Henkel fast tracks customer loyalty

Henkel automates consumer interactions using Cognigy’s conversational AI platform to enhance consumer relations and strengthen brand loyalty.

 
 

The project is a real success for us. First: we help our beloved consumers. Second: we build a direct relationship with them. Third: we see a positive brand experience.

Christian Hohmann
Head of New Technologies @Henkel
 

Being instantly available for its consumers is what makes a good brand a great one. Discover Henkel's journey.

 

 

About Henkel AG

Henkel operates worldwide with leading innovations, brands & technologies in three business areas: Adhesive Technologies, Beauty Care, Laundry & Home Care.

 

Fast Facts

Founded in 1876
53,000+ Employees
19.3B EUR Revenue (2020)
Operating in 80 countries
Renowned brands: Persil, Schwarzkopf, Loctite
Headquarter: Duesseldorf, Germany

 

Cognigy Use Case

24/7 available virtual agent for stain treatment for end consumers.

 

Results

Increased brand loyalty
Insights into customer’s behavior
Enhanced customer experience

 

The challenge

 

The world over FMCG manufacturers wants to encourage and develop customer loyalty, which has a direct correlation with continuing growth. Therefore, understanding how consumers engage with a brand and being able to spot trends is essential to keeping ahead of the competition. Henkel found that stains are the common enemy in everyone's life. They happen out of the blue and help is instantly needed to treat them correctly.

Henkel realized that its consumers started to search for stain treatments online in moments of panic and thus were exposed to uncountable results with little chance to find the correct answer right away. They embraced the challenge to help everyone live a life in which a smear of melted chocolate on a white shirt will not be a big deal anymore.

 

The solution

 

The goal was to provide the most convenient way to help customers on the spot. By deploying Cognigy’s conversational AI platform, Henkel can interact with its consumers easily, precisely when they need help, on any device, at any time, in natural language. Christian points out, "I think that is a true realization of our Laundry & Home Care’s claim: “Together creating clean living.”

 
 

The impact

The bot can safely identify more than 2,500 variations of substances, fabrics, and surfaces and calculate the exact best treatment for each situation and give the right answer. The brand awareness and stickiness have increased substantially, and Henkel achieved one more milestone with regards to its "cleaner living"- mission.

 
 
 

Increase in Brand Awareness

 

Great Customer Experience

 

Automation - 24/7 instant help

 

"With Cognigy.AI, we’ve chosen a platform that delivers just that: A tool that is flexible enough to cover a lot of different use cases but at the same time provides a common framework for global scaling and governance."

Christian Hohmann
Head of New Technologies @Henkel AG

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Travel & Logistics

The Conversational One-Stop-Shop that Helped Close a $18M Deal

Direct Travel

Recognizing the versatility of messaging apps like MS Teams and Slack, Direct Travel implemented a virtual assistant to offer all its services through these platforms. As a result, Cognigy.AI contributed to a major enterprise deal worth $18M, solidifying the company's position as a frontrunner in the industry. 

Cognigy.AI Propels Direct Travel to the Forefront of the Industry

As a premier provider of travel management services, Direct Travel is constantly seeking ways to enhance the customer experience. Recognizing the growing trend of individuals preferring to conduct business through messaging apps, Direct Travel made the strategic decision to integrate a virtual assistant into popular platforms like MS Teams and Slack and other enterprise level collaboration platforms.

Key Highlights

Self-Service

Automation

Teams & Slack

Integration

Live-Agent Handover

Darryl Hoover

CTO @Direct Travel

Forrester research suggests that over two-thirds of people offered a self-service option will take advantage of it. We selected Cognigy.AI to bring our vision of abundant self-service automation for our customers to fruition. Cognigy.AI has proven to be the perfect fit for our enterprise needs and has enabled us to deliver a truly exceptional customer experience.

About Direct Travel

Direct Travel is a leading corporate travel management company.

Fast Facts

1,400+ Employees
$5.8+ Billion Revenue

Headquartered in Denver/CO USA

Use Case

Contact Center Integration 

A fully automated chat solution for use in MS Teams, Slack and other enterprise collaboration platforms.

Results

Increased Automation

Increased Self-Service

Increased Productivity

The Challenge

As a company with a long history of prioritizing automation, Direct Travel understood the potential for implementing Conversational AI to enhance the customer experience through their traveler journey.

Initially experimenting with Google DialogFlow, they soon realized that they needed a more versatile solution that could be integrated into any channel, including telephony, and their customer relationship management (CRM) system.

The Solution

After careful consideration, Direct Travel chose Cognigy.AI for its advanced integration capabilities, allowing them to quickly and easily implement a virtual agent named Simon, who can be accessed through popular messaging platforms like MS Teams and Slack.

Additionally, by integrating Cognigy.AI into their contact center, Direct Travel is able to provide customers with the option to be transferred to a live agent at any point during their dialogue with Simon, further improving the overall customer experience.

The Impact

The adoption of this innovative technology demonstrates Direct Travel's commitment to staying at the forefront of the industry and meeting the evolving needs of its clients. The implementation of Cognigy.AI has proven to be a significant competitive advantage for Direct Travel.  By meeting customers where they are, Cognigy.AI enables Direct Travel to advance their digital transformation strategy, ultimately enhancing the customer experience.

RingCentral Integration

MS Teams & Slack Integration

Salesforce Integration

 With Simon, tasks like updating your profile, chatting with a live agent, and retrieving invoices have never been easier. Cognigy.AI’s transformative solution has enabled us to future-proof our digital strategy by delivering enhanced automation, productivity and an improved customer experience.

Darryl Hoover, CTO @Direct Travel

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Finance

Superb Banking Services via Phone and Chat with Cognigy.AI

Rentenbank

Rentenbank's digital assistant understands 90% of user intents and conducts thousands of successful conversations, and thus, provides complex information in a simple yet intuitive way.

A leading bank who puts customers first, starting with conversations

Rentenbank wants to ensure their clients feel confident in effortlessly navigating a complex service landscape. They should also experience a seamless handover to a live agent whenever necessary.

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Key Highlights

90%

User intents understood

500+

Subject areas covered by Conversational AI

Dr. Marc Kaninke

Chief Financial and IT Officer @Rentenbank

Cognigy.AI’s low-code platform is the ideal solution. We don't need extensive programming knowledge to operate and to further develop the technology. The implementation was fast, allowing us to focus on an elaborate phone bot that would be available quickly for our customers.

About Rentenbank

Landwirtschaftliche Rentenbank is Germany’s development agency for agribusiness and rural areas.

Fast Facts

Total assets 2021: EUR 95B+

Founded: 1949

Headquartered in Frankfurt, Germany

Use Case

Phase 1: A webchat that answers questions around a federal program that promotes investments of German farmers, and helps applicants and job seekers

 

Phase 2: A phone bot to support the service agents and broaden the service-level

Results

Excellent customer ratings

90% of user intents understood

Enhanced customer service

 

 

The Rentenbank’s CFO & CIO shares how Conversational AI is improving customer service and supporting service agents.

The Challenge

Rentenbank is a triple-A-rated development agency for agribusiness and rural areas providing its loans to ultimate borrowers via local banks. The bank attaches particular importance to the promotion of sustainability and innovation.

In 2020, a program that entails a grant combined with a low-interest promotional loan from Rentenbank was implemented in cooperation with the government. For this purpose, Rentenbank had to provide its customers with complex information and to rethink its form of advice.

No request should get lost, and customers should not struggle to navigate the bureaucracy, red tape, and information jungle.

The Solution

It all started with a creative mindset and out-of-the-box thinking. The idea was to initiate a digital transformation, and the IT department soon solved the challenge with Conversational AI.

What previously existed as massive pdf files containing hard-to-find information resulted in a 24/7 available digital agent called Lara, who could easily answer questions and provide all the necessary information to support new customers.

This, however, was only the beginning of the quest to craft a better client experience. As the phone remains the most intuitive form of communication, Rentenbank develops a phone bot to unburden the contact center and to make access to information even more straightforward and natural.

The Impact

The Conversational AI solution is loved by everyone. Customers give it excellent ratings and it is a proof point of digital transformation within Rentenbank. Lara is constantly improving, with every 4th request resulting in her learning something new. Currently, she has already conducted thousands of successful dialogues and the bank is just starting to explore all the potentials of Conversational AI.

Extended Service Offering

Excellent Chat Ratings

Service Agent Support

Cognigy Live Agent is something that ultimately persuaded me of its success. It is the foundation for customer-centric communication. Whenever the bot no longer knows what to do, or the customer has a need to communicate directly with a real person, we can make use of this hybrid solution.

Dr. Marc Kaninke

Chief Financial and IT Officer @Rentenbank

 

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Technology

Reclaiming Agent's Time with AI-powered Voice and Chat Automation

Calen.ai

Calen.ai built a digital assistant that manages end-to-end appointment scheduling for customers. This frees up time for service agents to perform high-value work. Furthermore, it resulted in a growing customer base.

 

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Finance

600% Revenue Increase for CRMG Months after Cognigy.AI Implementation

CRMG

CRMG uses Cognigy.AI to reach their customers, resulting in a 200% monthly growth in their first quarter, more engaged customers, and virtual agents handling 20,000 calls daily serving 200,000 customers monthly.

 

“I want to talk to a bot” – or how CRMG disrupted its industry with Cognigy.AI

Cognigy.AI has helped CRMG establish a mature customer service automation exactly the way that they had envisioned. Today, they serve 200,000 customers a month with three live agents. This means the virtual agent does the job of around 1,000 human agents.

 
 

Key Highlights

+20,000

calls per day 

600%

revenue increase in
3 months

30

languages

 

quote

Cognigy.AI is the best customer service automation platform on the market. We have investigated the competition carefully and were convinced by the Cognigy.AI solution as the AI structure is pre-made and easily integrated into our CRM. Since serving our customers with Cognigy.AI we have experienced massive successes and overperformed in every aspect.

 

David Morgan

CEO and Chief Information Officer @CRMG

 

 

About CRMG

CRMG, LLC strives to provide first-class technology solutions that empower consumers to manage their accounts online.

Headquartered in Buffalo, NY USA.

 

Cognigy Use Case

AI-powered customer service automation over phone and webchat 

 

 

Results

10x faster market growth through Cognigy.AI

Virtual agents serve 200,000 customers a month

Workforce equivalent of 1,000 human agents

 

The Challenge

 

CRMG planned to revolutionize the industry of debt collection. The idea was to have debt collection as-a-service and standardize the payment process. David Morgan, CEO and Chief Information Officer explains: “Financial literacy is rarely taught in school, if at all. It is very discomforting to receive a call from a debt collector – people feel judged.”

CRMG’s vision was to serve customers in a better way: to give them the ability to self-control their debt payment, and by putting conversational AI upfront, let customers choose their preferred payment plan online or over the phone.

CRMG tried using Google and IBM to build their desired use case, but the solutions did not meet CRMG’s vision – still, they believed the technology was available and continued their search until discovering Cognigy.

 

The Solution

 

By implementing Cognigy.AI as their conversational AI platform, CRMG was able to carve out the use case as visualized.

David Morgan explains: “Having the AI-in-the-box approach, which is offered by Cognigy, is a brilliant idea and sets Cognigy.AI apart from the rest. All we had to do was look into the data fields and relay information, the rest is the technology.”

The CRMG bot conducts outbound calls, sends out emails and phone messages and is available over live chat online.

Customers accept it very well, engage with the bot naturally and decide on their own terms how much and when to pay back. This gives people the control they were lacking with the classic model of debt collection. CRMG’s unique approach is to give the customer full transparency and online insights in their payment plans, over the phone or webchat which is available in 30 languages.

 
 

The Impact

CRMGs virtual agents process more than 20,000 calls a day, serving 200,000 customers a month. Normally, this volume would require 1,000 human agents to support. Customers engage with the bot more easily and settle their payments faster. CRMG was able to grow 200% every month in their first quarter as a Cognigy customer.

The biggest achievement for David Morgan is that technology-driven debt collection has had a positive effect on an industry that is normally negatively associated. Customers are thankful to be able to talk to a robot and this increases their engagement and overall attitude.

The virtual agents are also constantly improving, with calls decreasing from six minutes to two minutes through effective machine learning. 

 
 
 

Secure Voice- and Chatbots

30 Languages on Webchat

 

Constant Machine Learning

 

Virtual Agents equivalent to 1,000 Live Agents

 

“With Cogniy.AI we are able to mirror human behavior and address customers in natural language. Therefore, we have scaled in this industry so fast and effectively, reaching benchmarks and new heights within two years that otherwise would take 10-20 years to reach.”

Joseph Tomasello
Principal Chief Operating Officer
&
David Morgan
CEO and Chief Information Officer 

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Public Services

Service Automation with Cognigy.AI for Smarter Cities

Smart City Duisburg

Smart City Duisburg Innovation Center deployed multiple bots to boost self-service options and deliver streamlined access to information on chat and phone lines.

Harnessing the power of AI-solutions, the Smart City Duisburg Innovation Center is shaping the city of tomorrow. Cognigy.AI complements the needs and goals of the Smart City of Duisburg. The solution boosts self-service options and delivers more streamlined access to information.

 
Key Highlights

6 bots

Deployed in 1st year

Voice UI

For power metering services 

1000+

Subject areas covered

 
 
Stefan Soldat

CEO Duisburg-IT, Head of IT @DVV

Utilizing Cognigy.AI with chat- and voice bots guarantees our citizens´ inquiries are streamlined and handled with the utmost quality. This consistency ensures a positive customer service experience. 

  

Watch how Cognigy.AI is fundamental for enhanced public services across the city and how it makes everyday life easier.

 

 

About SIDC

The Smart City Duisburg Innovation Center is a think tank that researches, supports, and evaluates prototypes for innovative smart city solutions. SCDIC encompasses a local partner network of research institutes, start-ups, established companies, other organizations, and citizens. 

 

Use Case

E-Government self-service 

Transactional voice bots 

 

Results

Empowered employees 

Frictionless transactions 

Omnichannel services 

 

The Challenge

 

The City of Duisburg fields a large volume of emails and phone calls from citizens that inquire about services and day to day concerns. These inquiries cover a large range of questions and issues that are universal to all citizens. 

High volume is not the only challenge. The City of Duisburg also struggles in acquiring qualified personnel to offer high quality customer support services. 

Ensuring availability in supporting citizens drains time from public service employees and negatively impacts the quality of service. 

 

The Solution

 

Within the first year, the City of Duisburg deployed 6 bots, amongst them internal digital assistants that support employees in HR matters and unburden the IT service desk.  

In addition, Duisburg expanded its solution with external bots for citizens. The public utility department developed a voice bot for metering services. Customers report their meter readings to a phone bot. The solution is directly connected to SAP and ensures all data is processed securely.  

Cognigy.AI proved to match well as a solution because of the low-code approach that empowers service employees to create and maintain their own bots. Additionally, the high integration capabilities into several backend systems proved to be essential for the City of Duisburg. 

 
 

The Impact

The deployment of AI-powered virtual agents has substantially improved accessibility to information and frictionless availability of transactions for citizens, while significantly reducing the workload of municipal employees.

SCDIC is a frontrunner through implementing varied self-services for citizens on web, phone and social media channels. A center of excellence will further maximize the impact of conversational AI technology across institutions. 

 Transactional Self-Service
 

Digital Voice Assistant

 

SAP-Integration

 

“The technical possibilities are enormous without constraint, as Cognigy.AI integrates with a vast array of backends and systems. Teaming up with Cognigy ensures that citizens access many different public services via self-service in the future, even via social media” 

David Hoffmann Head of Digital Innovation and Transformation @WBD

 
 
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Technology

Automated Customer Support with fully integrated Knowledge Base

Kofax Limited

Kofax uses Cognigy as an enhanced search engine for its knowledge base and leverages cutting-edge natural language understanding.

 

Virtual agent probes vast technical knowledge base

Kofax has introduced an AI-powered chatbot, which has transformed and elevated support for Kofax's partners and customers.

 
 
 

We were impressed with the combination of Intents and Natural Language Understanding (NLU) to not only determine the product the user was looking for information about but also what kind of information they were seeking.

Mike Pilman

Director of Technical Support Operations @ Kofax

 

 

About Kofax

Kofax is a leading supplier of intelligent automation software for digital workflow transformation.

 

Fast Facts

1,600+ Employees
25,000+ Customers
31 Countries
Headquarter: USA

 

Cognigy Use Case

Kofax uses the Cognigy.AI automation platform to deliver an omnichannel customer experience and an enhanced knowledge base search capability.
 

Result

Improved productivity and reduced costs with 80% of queries handled without the Kofax team's intervention.

 

The challenge

 

Kofax sells and supports a variety of enterprise software solutions used to solve business problems and opportunities.

These solutions are made up of many components and it can often be difficult for users to find the right resources for their current needs. To support the complexity of intelligent automation, Kofax explored conversational AI platforms that could deliver a quality, omnichannel and scalable chatbot experience.

 

The solution

 

For Kofax, the first step was figuring out what the customer or partner experience should be and what they might be looking for. "The key to this strategy was determining the intent of the user and using that information to get them to the resources to match their current need. From that point it made sense to map out the flow of the customer journey and then build Cognigy flows to match,” said Mike Pilman, Director of Technical Support Operations. Together with the Cognigy team, Kofax formulated questions, designed journeys and started quickly. "We were impressed with the combination of Intents and Natural Language Understanding (NLU) to not only determine the product the user was looking for information about but also what kind of information they were seeking."
Calling their chatbot "Kofax Support KoBot," Kofax uses the power of Cognigy.AI as an enhanced search engine for their knowledge base. 

 
 

The impact

Today, with the help of Cognigy’s automation platform Kofax has achieved its goal of having its Kofax Support KoBot fully operational and available in the knowledge center. Providing self-service resources has enhanced Kofax’s ability to help partners and customers. “Rather than look at chatbots as a cost-saving tool, we look at it as an opportunity to have our expert technical support resources focus on customer issues not easily resolved on their own,” Mike Pilman stated. In a recent analysis of user activity Kofax found that, for every session where an intent was expressed, the user completed the session 80% of the time, without asking to create a support ticket within the chatbot (which is an option with every interaction). “Having seen this level of success, we are currently exploring several new and additional avenues where we think Cognigy’s platform could help our users get the resources they need to be successful with our software."
 
 
 

80% solution rate

 

High intent recognition

 

Improved customer experience

 

 “We immediately saw that Cognigy.AI had a low threshold for adoption but also provided the kind of growth potential rarely found in a product this easy to adopt.”

Mike Pilman
Director of Technical Support Operations @ Kofax

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Utilities

Frictionless Self-Service for Salzburg AG's 24k+ Customers

Salzburg AG

LEA stands for Learning Electronic Assistant. She delivers self-service and interacts with customers over different channels with voice and text.

Going beyond the call center to serve customers wherever they are

Salzburg AG saw significant increases in customer and staff satisfaction with its omnichannel AI chatbot – LEA. 

Sarah Haider

Customer Experience Specialist @Salzburg AG

 

At Salzburg AG, we want to embrace new technologies that help our customers while increasing our overall brand stickiness. Back in 2018, we already knew that Conversational AI would have a meaningful impact on our Service Quality in the next years.

 

Customer Experience Specialist, Sarah Haider, gives insights on how to generate successes with virtual agents!

 

 

About Salzburg AG

Salzburg AG is a utility company providing energy, telecommunications, and transport networks & infrastructure.

 

Fast Facts

2,500 Employees
24,000+ Customers
Revenue 2020: 1.45B EUR
Headquarter: Salzburg, Austria

 

Cognigy Use Case

B2C customer service and consulting on all available channels.

 

Results

>400 recognized intents
>122,000 dialogues p.a.
>7,000 trained samples

 

The challenge

 

Salzburg AG receives more than 400,000 phone calls and 100,000 text-based customer service contact requests annually. In most cases, customers are asking general questions relating to products and services. However, some requests are highly complex.

Therefore, the goal was to relieve the pressure on service teams by introducing an AI-powered virtual assistant working across all channels and handling most inquiries. The virtual assistant needed to free Salzburg AG's customer service teams to enable them to focus on customers with complex questions and requests.

 

The solution

 

Salzburg AG created "LEA" aka Learning Electronic Assistant, using Cognigy.AI Conversational Platform. LEA resolves customer and employee requests across all communication channels and services and will hand the communication over to a personal customer service representative as a "Live Chat" when necessary.

For the end customer, LEA is evolving to handle more inquiries with satisfaction, and as it learns, it continues to reduce the burden placed upon the customer service representatives. Its evolution is down to Cognigy's innate ability to analyze conversations and interpret intents.

 
 

The impact

LEA has recognized more than 400 intents and is trained on over 7,000 sample sentences. It has also received approximately 65,000 messages from over 15,000 unique customers. For Salzburg AG, Cognigy has addressed the need for increased customer loyalty by providing an intelligent learning chatbot available 24x7, giving the customer service team greater job satisfaction by removing mundane and repetitive inquiries.

 
 
 

Over 400 recognized intents

 

Trained on over 7,000 samples

 

More than 122,000 messages automated

 

Over 24,000 unique customers supported

"Cognigy.AI does what it promises: non-IT people can develop a functioning chatbot in minutes. The language understanding and the training ability of the AI ​​are excellent."

Sarah Haider
Customer Experience Specialist @Salzburg AG

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Healthcare

Streamlined Sales Process with Voice bot CRM Integration

NASDAQ-listed Biotech Pioneer

Find out how a large pharmaceutical company relies on Cognigy.AI to assist its sellers and introduce a new product in a race against time.

Virtual agents collapse time to market for new drug

A leading pharmaceutical company integrates Cognigy.AI into Salesforce to support their sellers and introduce a new drug at speed.

 
 
 

Voice-based access to CRM is a game changer for sales teams. This is truly a shining example of what our clients can achieve with our conversational AI technology.

Philipp Heltewig

CEO @ Cognigy

 

 

About the company

Pioneers in the research and development of therapeutics for cancer and infectious diseases.

 

Fast Facts

Industry: Biotechnology
Operates: Worldwide
NASDAQ-listed

 

Cognigy Use Case

Voice-based virtual assistant accelerates sales process via seamless Salesforce integration.

 

The challenge

 

Due to the launch of a new therapeutic product in high demand, the sales team was under tremendous pressure to get it to market and arrange and attend meetings with pharmacists quickly.

This situation required an exceptionally well-structured process that maximized the sellers' time while easing their workload. To do this, the Company sought to use time spent driving to and from their meetings productively. Specifically, the Company wanted its sellers to access Salesforce – documentation, customer account information, upcoming events, agendas, in fact, everything they need to manage customer engagement and sales – all while driving.
 

The solution

 

To support the sellers and to use their time wisely, the Company introduced a hands-free virtual assistant that could hold a two-way conversation and then work with Salesforce to provide answers to specific sales and customer account questions. Fortunately, the Company is very tech-driven and already had experience with Cognigy.AI's conversational platform with the development of its customer service virtual assistants. So, it was natural to extend the use of Cognigy and establish a virtual assistant for the sales team that seamlessly integrates with Salesforce.

This genius approach to alleviating pressure and maximizing time spent while driving meant that sellers not only came to every meeting prepared but also allowed them to dictate meeting notes to the assistant as they traveled to their next destination.

 
 

The impact

By introducing virtual agents to support the sales process, the Company significantly reduced time to market, increased sales available productive time, and met an urgent demand for its new therapeutic product.
 
 
 

Sales Manager can query via phone on-the-go

 

Meeting notes recorded & transcribed

 

Fully integrated with Salesforce CRM

 

On-the-road enablement with streamed audio content

 
 

Watch our Showcase:
Voice-enabled Salesforce CRM with Conversational AI

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Load more stories

95%

Automation Achievable

32%

CSAT Improvement

500+

Conversations Annually

Video library

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Watch the Frontrunner Story of the Toyota Innovation Team

Peter-Pascal Meik & Team

Manager Innovation
@ Toyota

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Henkel Boosts its Brand Experience to a New Level

Christian Hohman

Head of New Technologies
@ Henkel Laundry & Home Care

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A City's Digital Revolution with Cognigy.AI

Rüdiger Strelow 

Head of Smart City Duisburg Innovation Center
@ SCDIC

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Lufthansa Group expanded Cognigy.AI Across their Entire Enterprise

Nick Allgaier

Product Manager "Digital Assistants"
@ Lufthansa Group Hub Airlines 

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Rentenbank's Digital Transformation with Conversational AI

Dr. Marc Kaninke

Chief Financial and IT Officer
@ Rentenbank

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Peaceful Nights for ARAG Customers with 24/7 Legal Advice

Ina Baumann

Senior Vice President IT Steering
@ ARAG SE

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Beyond webchat & voice assistant - LEA, a digital energy consultant

Sarah Haider

Digital Manager Chabot & Social Intranet
@ Salzburg AG

What our customers say

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“Cognigy.AI thrilled us as a conversational AI platform that automates customer dialogs by phone, text, mobile, etc. We consciously chose Cognigy.AI as a mature platform with enterprise capabilities such as security, scalability, ease-of-use, 100+ supported languages, GDPR compliance, etc.”

Catarina Steinert

Director of Customer Service

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"We see Conversational AI as a strategically important element for our customer service and have deliberately chosen a particularly secure, reliable, and at the same time easy-to-use enterprise solution."

Thomas Lehmann

Marketing

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"We need an enterprise solution that enables data protection, data security, identity management, etc., according to the strictest guidelines. And at the same a platform that is highly integrative and easy to use. Above all, with Cognigy.AI we have great options for structuring conversations – to gain the best possible user experience. Cognigy.AI fulfills all these expectations with a very high degree of maturity, which is unique in this young market.”

Dominik Henkel

Product Owner

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"By putting the Cognigy chat bot up front we can quickly get the user to the right resource. In a recent analysis of user activity, we found that for every session where an intent was expressed the user completed the session 80% of the time without ever asking for access to create a support ticket in the chatbot while this is an option with every interaction."

Mike Pilman

Director, Tech Support Operations

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"With Cognigy.AI, we’ve chosen a platform that delivers just that: A tool that is flexible enough to cover a lot of different use cases but at the same time provides a common framework for global scaling and governance."

Christian Hohmann

Head of New Technologies

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“Cognigy.AI does what it promises: non-IT people can develop a functioning chatbot in minutes. The language understanding and the training ability of the AI ​​are excellent.”

Sarah Haider

Digital Manager Chabot & Social Intranet

Mobily

"Using Cognigy as our conversational AI platform within Mobily has helped us to build one unified conversational AI that is linked directly to eight channels. This has minimized the development efforts, improves the time to market, and helps us to gain higher customer satisfaction rates overall."

Mubarak Alharbi

Digital Experience General Manager 

Rentenbank

"Cognigy Live Agent is something that ultimately persuaded me of its success. It is the foundation for customer-centric communication. Whenever the bot no longer knows what to do, or the customer has a need to communicate directly with a real person, we can make use of this hybrid solution."

 

Dr. Marc Kaninke

Chief Financial and IT Officer 

Calen.ai

"With Cognigy.AI the assistant leads human-like conversations and has a great voice quality and high ability of speech understating. Cognigy.AI gives us the ability to build world-class conversational experiences."

Irakli Beselidze

CEO and Founder

Smart City Duisburg

"Utilizing Cognigy.AI with chat- and voice bots  guarantees inquiries are streamlined and handled with the utmost quality. This consistency ensures a positive customer service experience."



Stefan Soldat

CEO Duisburg-IT, Head of IT

Toyota logo for caroussel-1

"With Cognigy.AI, we’re able to provide our customers with real added value and deliver even better services and products."



Peter-Pascal Meik

Manager Innovation & Projects 

Direct Travel Logo for quote

"We selected Cognigy.AI to bring our vision of abundant self-service automation for our customers to fruition. Cognigy.AI has proven to be the perfect fit for our enterprise needs and has enabled us to deliver a truly exceptional customer experience."



Darryl Hoover

Chief Technology Officer

Trusted by more than 1,000 brands worldwide

"A 5-Star Needle in a Haystack of 3-Star Vendors"

"Cognigy as an organization is wonderful. Their people truly take pride in the organization and their work. They are a delight in a collaborative process or when working as service providers. The platform's low-code approach is an excellent way to truly push the digital transformation forward and allows for advanced development with technical expertise. "

Digital Strategy Manager in Manufactoring

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"Excellent Choice For Complex Conversational AI At Scale"

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors is a business-user-friendly interface and high degree of integration flexibility. The typical onboarding process of new users is minimal. Especially remarkable has been the impressive evolution of the product over the past two years."

Manager Product Development in Transportation

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"Powerful And Easy-To-Use Chatbot Platform Which Is Constantly Improving"

Outstanding partnership from first engagement through implementation and ongoing enablement. The product is a good fit to our requirements and comes with a realistic pricing model which helps us achieving our business case. "

Head Of Process Automation Center in Manufacturing

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"Cognigy, You Do An Amazing Job!"

"With Cognigy you have the perfect partner on your side and a powerful product to create usefull bots. I know Cognigy since 2018 when they were a startup. Now, 3 years later they still have the same spirit for developing a conversational AI plattform. We already have built 5 Bots, one very complex, for our company and it could not be easier than with the cognigy plattform - even when you have not IT Background. Within a few minutes your first bot is live! The support is there when you need it and if you need special developing or help, you can eather chose between cognigy consulting oder one of their partner companys (they have a lot!) I would never ever choose another conversational AI solution - you do a fantastic job cognigy!"

Customer Experience Expert in Energy and Utilities

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"Bring Your Conversational AI Strategy To The Next Level With Less Code"

"We using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."

Head Of Conversational Experience in Energy and Utilities

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"Simple Enough For The Citizen Developer And Powerful Enough For The Enterprise Developer"

"We were surprised at how easy it was to get started and yet how powerful the tool can be. It was been easy working with Cognigy support and in the community. Now that we have our first Service bot established it is apparent that we could use the capabilities of the chat bot to expand into many other areas of operation."

Director Of Technical Support Operations in Manufacturing

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"Easy To Use Conversational AI Platform For Multiple Use Cases"

"Easy and quick integration, well supported by COGNIGY.AI. New use cases and integrations were discovered quickly and in a pragmatic way."

Enterprise Architecture and Technology Innovation in Healthcare

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"Highly Customizable Conversational AI"

"As an NLP expert in the aviation industry, I work with Cognigy on a daily basis to develop various self-services that are crucial to delivering a top-notch customer service experience. Cognigy AI allows the highest degree of customization imaginable. As a result, building a domain-specific product to satisfy our customers' needs has never been easier. Moreover, I highly appreciate how Cognigy AI management is attentive to their customers' needs. They are always responsive to our feature requests and do their best to accommodate our new concepts. "

Knowledge Specialist in Transportation

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"Our Preferred Conversational Design Solution For Enterprise Conversational Projects."

"As a global enterprise, we needed a tool that was extensible and could be used by a conversational designer. We want initially deploy a chatbot for the service use-case, but want to extend to commercial use cases later. "

Product Director Consumer Service in Retail

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"Powerful Product, Yet Very Easy For Non-Technical People."

"Cognigy`s concept for creating flows makes it incredibly easy to build bots for dialogs, even for non-technical employees. "

Enterprise Architecture and Technology Innovation in Construction

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"Great Usability, Many Pre-Built Functions, Fast Roll-Out"

"Unlike previous products that we tried, Cognigy allowed us to successfully transfer the maintenance and development of the bots to our specialist departments. They can work largely without developer support from IT and build bots that can go straight into production."

R&D/Product Development in Services

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"The Best Balance Between Ease Of Use, Speed To Deploy Solution And Capabilities!"

"Amazing product. Clean and efficient architecture. Outstanding support. It takes hours to build your first digital agent!"

Program and Portfolio Management in Communications

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"Excellent Tool With Huge Potential"

"I've used Cognigy since 2019 and Cognigy has exceeded my expectation multiple times. We could successfully automate lots of internal process and reduce workload. We had no technical limitation so far and very satisfied with the Cognigy plattform and the supportteam."

 

IT Trainee in Retail

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"Great Product And Very Good Support"

"Overall experience is very positive. The team is innovative, always available, fast in responses and flexible. The product is easy to use and along with trainings they provide is not that hard to understand. There is some space for improvement, but they work hard towards it."

 

Conversational Designer in Energy and Utilities

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"Best Conversational AI Platform!"

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents. "

 

 

Senior Product Manager in Communications

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"Great Chatbot Plattform With A Lot Of Capabilities"

"Mature plattform with a lot a flexibility, capable of handling the Arabic language. Fast support and advantageous features."

 

 

VP Digital Innovation in Communications

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"Looking For Conversational AI & Chatbot Engine? Cognigy Will Solve It"

"Great product, great service! we have used it as Conversational AI and Chatbot engine.. and went well!"

Digital Channels Director in Communications

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The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

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