Meet our customers - brave innovators & visionaries

More than 500 brands trust Cognigy.AI and automate customer and employee services with enterprise-grade conversational AI. Browse our customers' success stories and learn how leading companies improve customer services with intelligent voice and chabots.

Customer stories

Utilities

Voice- and chatbots serve E.ON's 50M customers and reach 70% automation

E.ON

E.ON is masterfully managing a portfolio of more than 30 voice- and chatbots, serving customers and employees through more than 100K conversations per month.

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Travel & Logistics

Lower average handling times despite increasing passenger inquires

Lufthansa Group

Extreme pressure and high volume of calls drove Lufthansa Group to standardize conversational AI based on the Cognigy.AI platform.

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Telecommunications

Elevated service experiences on eight customer-facing channels

Mobily

Mobily leverages conversational AI to communicate with its 1.2 million customers and enables live agents to focus on the most complex service inquiries. The result: 99.5% faster response times.

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FMCG

Unique conversational experiences for strengthened brand loyalty

Henkel AG

Henkel was looking for a way to help customers on any device, at any time, and in natural language. Cognigy.AI took customer relationship to a new level.

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Finance

CRMG saw a 600% revenue increase months after implementing Cognigy.AI

CRMG LLC

With Cognigy.AI CRMG was able to set new industry standards and scale its business in a way not imagined before. Processing thousands of calls a day handled by virtual agents.

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Travel & Logistics

How Janio Asia deployed a customer-facing Conversational AI in three weeks

Janio Asia

An AI-powered track-and-trace solution that integrates Cognigy.AI with Zendesk and WhatsApp: 10k+ requests per month solved without human intervention, leading to 25% less load on the support team.

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Technology

Automated Customer Support with fully integrated knowledge base

Kofax Limited

Kofax uses Cognigy as an enhanced search engine for its knowledge base and leverages cutting-edge natural language understanding.

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Utilities

Frictionless self-service for Salzburg AG's 24k+ customers

Salzburg AG

LEA stands for Learning Electronic Assistant. She delivers self-service and interacts with customers over different channels with voice and text.

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Healthcare

Streamlined sales process with voice bot CRM integration

NASDAQ-listed Biotech Pioneer

Find out how a large pharmaceutical company relies on Cognigy.AI to assist its sellers and introduce a new product in a race against time.

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20%-80%

Automation rate

+12%

Average CSAT improvement

<3 months

Average time to Deployment

Video library

Henkel boosts its brand experience to a new level

Christian Hohman

Head of New Technologies
@ Henkel Laundry & Home Care

Lufthansa Group expanded Cognigy.AI across their entire enterprise

Nick Allgaier

Product Manager "Digital Assistants"
@ Lufthansa Group Hub Airlines 

Peaceful nights for ARAG customers with 24/7 legal advice

Ina Baumann

Senior Vice President IT Steering
@ ARAG SE

Beyond webchat & voice assistant - LEA, a digital energy consultant

Sarah Haider

Digital Manager Chabot & Social Intranet
@ Salzburg AG

What our customers say

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“Cognigy.AI thrilled us as a conversational AI platform that automates customer dialogs by phone, text, mobile, etc. We consciously chose Cognigy.AI as a mature platform with enterprise capabilities such as security, scalability, ease-of-use, 100+ supported languages, GDPR compliance, etc.”

Catarina Steinert

Director of Customer Service

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“We use Cognigy's conversational AI platform to automate the customer service experience by ensuring customers receive up to the minute accurate information delivered through the deployment of highly intuitive virtual agents and natural language."

Sayid M. Furqan

Head of Regional Customer Support

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"We see Conversational AI as a strategically important element for our customer service and have deliberately chosen a particularly secure, reliable, and at the same time easy-to-use enterprise solution."

Thomas Lehmann

Marketing

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"We need an enterprise solution that enables data protection, data security, identity management, etc., according to the strictest guidelines. And at the same a platform that is highly integrative and easy to use. Above all, with Cognigy.AI we have great options for structuring conversations – to gain the best possible user experience. Cognigy.AI fulfills all these expectations with a very high degree of maturity, which is unique in this young market.”

Dominik Henkel

Product Owner

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"By putting the Cognigy chat bot up front we can quickly get the user to the right resource. In a recent analysis of user activity, we found that for every session where an intent was expressed the user completed the session 80% of the time without ever asking for access to create a support ticket in the chatbot while this is an option with every interaction."

Mike Pilman

Director, Tech Support Operations

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"With Cognigy.AI, we’ve chosen a platform that delivers just that: A tool that is flexible enough to cover a lot of different use cases but at the same time provides a common framework for global scaling and governance."

Christian Hohmann

Head of New Technologies

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“Cognigy.AI does what it promises: non-IT people can develop a functioning chatbot in minutes. The language understanding and the training ability of the AI ​​are excellent.”

Sarah Haider

Digital Manager Chabot & Social Intranet

Mobily

"Using Cognigy as our conversational AI platform within Mobily has helped us to build one unified conversational AI that is linked directly to eight channels. This has minimized the development efforts, increases the time to market, and helps us to gain higher customer satisfaction rates overall."

Mubarak Alharbi

Digital Experience General Manager 

"A 5-Star Needle in a Haystack of 3-Star Vendors"

"Cognigy as an organization is wonderful. Their people truly take pride in the organization and their work. They are a delight in a collaborative process or when working as service providers. The platform's low-code approach is an excellent way to truly push the digital transformation forward and allows for advanced development with technical expertise. "

Digital Strategy Manager in Manufactoring

"Excellent Choice For Complex Conversational AI At Scale"

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors is a business-user-friendly interface and high degree of integration flexibility. The typical onboarding process of new users is minimal. Especially remarkable has been the impressive evolution of the product over the past two years."

Manager Product Development in Transportation

"Powerful And Easy-To-Use Chatbot Platform Which Is Constantly Improving"

Outstanding partnership from first engagement through implementation and ongoing enablement. The product is a good fit to our requirements and comes with a realistic pricing model which helps us achieving our business case. "

Head Of Process Automation Center in Manufacturing

"Cognigy, You Do An Amazing Job!"

"With Cognigy you have the perfect partner on your side and a powerful product to create usefull bots. I know Cognigy since 2018 when they were a startup. Now, 3 years later they still have the same spirit for developing a conversational AI plattform. We already have built 5 Bots, one very complex, for our company and it could not be easier than with the cognigy plattform - even when you have not IT Background. Within a few minutes your first bot is live! The support is there when you need it and if you need special developing or help, you can eather chose between cognigy consulting oder one of their partner companys (they have a lot!) I would never ever choose another conversational AI solution - you do a fantastic job cognigy!"

Customer Experience Expert in Energy and Utilities

"Bring Your Conversational AI Strategy To The Next Level With Less Code"

"We using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."

Head Of Conversational Experience in Energy and Utilities

"Simple Enough For The Citizen Developer And Powerful Enough For The Enterprise Developer"

"We were surprised at how easy it was to get started and yet how powerful the tool can be. It was been easy working with Cognigy support and in the community. Now that we have our first Service bot established it is apparent that we could use the capabilities of the chat bot to expand into many other areas of operation."

Director Of Technical Support Operations in Manufacturing

"Easy To Use Conversational AI Platform For Multiple Use Cases"

"Easy and quick integration, well supported by COGNIGY.AI. New use cases and integrations were discovered quickly and in a pragmatic way."

Enterprise Architecture and Technology Innovation in Healthcare

"Highly Customizable Conversational AI"

"As an NLP expert in the aviation industry, I work with Cognigy on a daily basis to develop various self-services that are crucial to delivering a top-notch customer service experience. Cognigy AI allows the highest degree of customization imaginable. As a result, building a domain-specific product to satisfy our customers' needs has never been easier. Moreover, I highly appreciate how Cognigy AI management is attentive to their customers' needs. They are always responsive to our feature requests and do their best to accommodate our new concepts. "

Knowledge Specialist in Transportation

"Our Preferred Conversational Design Solution For Enterprise Conversational Projects."

"As a global enterprise, we needed a tool that was extensible and could be used by a conversational designer. We want initially deploy a chatbot for the service use-case, but want to extend to commercial use cases later. "

Product Director Consumer Service in Retail

"Powerful Product, Yet Very Easy For Non-Technical People."

"Cognigy`s concept for creating flows makes it incredibly easy to build bots for dialogs, even for non-technical employees. "

Enterprise Architecture and Technology Innovation in Construction

"Great Usability, Many Pre-Built Functions, Fast Roll-Out"

"Unlike previous products that we tried, Cognigy allowed us to successfully transfer the maintenance and development of the bots to our specialist departments. They can work largely without developer support from IT and build bots that can go straight into production."

R&D/Product Development in Services

"The Best Balance Between Ease Of Use, Speed To Deploy Solution And Capabilities!"

"Amazing product. Clean and efficient architecture. Outstanding support. It takes hours to build your first digital agent!"

Program and Portfolio Management in Communications

"Excellent Tool With Huge Potential"

"I've used Cognigy since 2019 and Cognigy has exceeded my expectation multiple times. We could successfully automate lots of internal process and reduce workload. We had no technical limitation so far and very satisfied with the Cognigy plattform and the supportteam."

 

IT Trainee in Retail

"Great Product And Very Good Support"

"Overall experience is very positive. The team is innovative, always available, fast in responses and flexible. The product is easy to use and along with trainings they provide is not that hard to understand. There is some space for improvement, but they work hard towards it."

 

Conversational Designer in Energy and Utilities

"Best Conversational AI Platform!"

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents. "

 

 

Senior Product Manager in Communications

"Great Chatbot Plattform With A Lot Of Capabilities"

"Mature plattform with a lot a flexibility, capable of handling the Arabic language. Fast support and advantageous features."

 

 

VP Digital Innovation in Communications

"Looking For Conversational AI & Chatbot Engine? Cognigy Will Solve It"

"Great product, great service! we have used it as Conversational AI and Chatbot engine.. and went well!"

Digital Channels Director in Communications

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

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