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Meet our AI Champions

Customer Stories

Travel & Logistics

Frontier Airlines

AI Agent Increased NPS and Reached Historical Low in AHT, Handling 800K Conversations a Month
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Retail & eCommerce

Mister Spex

AI Phone Agent Reduces Call Times by 30 Seconds, Replaced IVR, Verifies Callers and Achieves Routing Accuracy of 96%+
READ STORY
Automotive

TOYOTA

AI Agent Calls Vehicle Owners Proactively and Automates Appointments with 98% Client Satisfaction 
READ STORY
Utilities

E.ON

E.ON reaches 70% Automation with AI Agents on Chat and Phone for 50M+ customers
READ STORY
Travel & Logistics

Lufthansa Group

AI Agents Support 10M Customer Interactions p.a., Peaking  Up to 260,000 Daily
READ STORY
Manufacturing

BOSCH

Bosch Augments the Human Workforce with over 30 AI Agents
READ STORY
Telecommunications

Mobily

AI Agents on 8 Social Channels resulted in 99.5% Faster Response Times at Contact Centers
READ STORY
Finance

Humm Group

AI Agent Decreased the AHT by 15% and Resolves 50% of Inquiries Autonomously
READ STORY
FMCG & Retail

Henkel

20 AI Agents Handle 2M+ Conversations p.a. - Elevating the Overall Brand Loyalty 
READ STORY
Travel & Logistics

Direct Travel

AI Agent has Integrations with Salesforce, MS Teams and Slack with High User Acceptance
READ STORY
Public Services

Smart City

Five AI Agents Boost Citizen Self-Service Options and Cut Call Volume in Public Service
READ STORY
Technology

Calen

AI Agent Saves 200+ Hours per year with Automated Appointment Booking over Phone & Chat
READ STORY
Technology

Kofax

AI Agent Reduced Costs by Handling 80% of IT Tickets Without Human Support
READ STORY
Finance

Rentenbank

Streamlined Banking Services with AI Agent Supporting the Funding Process
READ STORY
Utilities

Salzburg AG

AI Agent is Integrated in 6 Order Processes for Up-& Cross-Selling
READ STORY
Healthcare

Biotech Pioneer

AI Agent Achieved Faster Time to Market with Integration in Salesforce Selling Process
READ STORY
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Video Stories, Enterprise Webinars and Presentations

Browse our video library and watch our AI Champions tell their stories

  • Lufthansa: How to Scale
  • Presentation

Lufthansa Group shares their learnings, key considerations as well as challenges

  • AI Self-Service at E.ON
  • Masterclass

Satesh Kumar, Product Owner GPT, AI & Data at E.ON presents their solutions 

 
  • TOYOTA: IoT + AI Copilot
  • Demo

Peter Meik, Manager Digital Innovation & Projects, showcases live demo on stage

  • Cognigy.AI & Zendesk
  • Presentation

Find out how Virgin Pulse went from 3% Containment Rate to 40% with Cognigy

  • Outbound Calling
  • Video Story

Watch how Toyota's E-Care is connected to the onboard car electronics and ensures safer driving

  • AI in Insurance
  • Interview

How ARAG introduced Conversational AI for happier customers

  • Persil Customer Support
  • Video Story

Henkel receives consumer insights through unique use case

  • Masterbot-Concept
  • Webinar

Learn from Bosch Rexroth how they roll out and manage AI Agents in 40 countries

  • AI Support in Banking
  • Video Story

Dr. Marc Kaninke, Chief Financial and IT Officer at Rentenbank tells their story

  • Staying Ahead with AI
  • Interview

Sarah Haider from Salzburg AG shares her insights and learnings

  • Smart City Innovation
  • Video Story

How Public Services can be transformed by introducing AI Agents

Trusted by More Than 1,000 Brands Worldwide

“We consciously chose Cognigy.AI as a mature platform with enterprise capabilities such as security, scalability, ease-of-use, 100+ supported languages, GDPR compliance, etc.”

Berlin Brands Group

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Catarina Steinert, Director of Customer Service

"We see Conversational AI as a strategically important element for our customer service and have deliberately chosen a particularly secure, reliable, and at the same time easy-to-use enterprise solution."

Schwäbisch Hall

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Thomas Lehmann, Marketing

"With Cognigy.AI we have great options for structuring conversations – to gain the best possible user experience."

Datev

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Dominik Henkel, Product Owner

"With Cognigy.AI, we’re able to provide our customers with real added value and deliver even better services and products."

Toyota

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Peter-Pascal Meik,  Manager Innovation & Projects 

"We selected Cognigy.AI to bring our vision of abundant self-service automation for our customers to fruition."

Direct Travel

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Darryl Hoover, Chief Technology Officer

"Using Cognigy as our conversational AI platform within Mobily has helped us to build one unified conversational AI that is linked directly to eight channels."

Mobily

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Mubarak Alharbi, Digital Experience General Manager 

"Through Cognigy.AI, we can reduce the workload of our customer service departments and reduce our cost at the same time."

E.ON

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Nikolai Berenbrock, Head of Conversational Experiences 

"I am truly impressed with the virtual assistant powered by Cognigy.AI. It has achieved a resolution rate of over 50%."

Humm Group

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Brendon Clark, Head of Workforce Management and Customer Improvement 

"Cognigy.AI has been instrumental in helping GoVets handle many of the customer support challenges that come with our explosive growth. Resulting in over 60% of customer requests being handled by virtual agents."

GoVets

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Marc Bernard, President

"Cognigy.AI - a tool that is flexible enough to cover a lot of different use cases but at the same time provides a common framework for global scaling and governance."

Henkel

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Christian Hohmann, Head of New Technologies

"With Cognigy.AI we’re making our customers happy by leveraging industry-leading experiences."

ARAG

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Dr. Ina Baumann, SVP IT Steering

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