The Impact
LEA has recognized more than 400 intents and is trained on over 7,000 sample sentences.
It has also received approximately 122,000 messages from over 24,000 unique customers in 2020.
For Salzburg AG, Cognigy has addressed the need for increased customer loyalty by providing an intelligent learning chatbot available 24x7, giving the customer service team greater job satisfaction by removing mundane and repetitive inquiries.

Over 400 Recognized Intents

Trained on +7,000 Samples

>122,000 Messages Automated
