AI Agents for the Automotive Industry

Put your Customer in the Driver's Seat with Cognigy.AI

Deliver faster, frictionless customer experiences with AI Agents fueling customer loyalty and reducing costs.

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Cognigy's AI Agents enable you to deliver service on any channel, automate processes, scale operations, and delight customers.

Who's Using Cognigy Under the Hood?

Exceed customer expectations

Leave impersonal, frustrating self-service experiences in the dust.

Cognigy’s AI Agents not only possess foundational service skills and emotional intelligence, but can also acquire business knowledge swiftly to offer fast, effective, and empathetic support that will astound your customers.

Don't Start from Scratch.
Start with Cognigy.

Accelerate your time to value with AI Agents pre-trained on automotive solutions.

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Preloaded with Industry Data

 

AI Agents with pre-trained intents, flows and entities to speed up design and deployment. 

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Pretrained on Automotive Terms

Prebuilt lexicons with common terms, phrases and services such as insurance issues, mechnical trouble, car parts, service and more. 

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Automated Common Processes

Automate common service processes like appointment scheduling, ordering parts, insurance issues, rentals and more. 

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Turnkey Solutions for Automotive

Intelligent AI Agents support your customers and agents.

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Qualify Calls

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Schedule Maintenance

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In-vehicle integration

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Intelligent Routing

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ID&V

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Compare Models

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Order Parts

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Roadside Assistance

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Warning & Error Lights Support

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And more...

Drive Better CX with Multimodal Service

Enable customers to use any channel or combination of channels within a single uninterrupted experience. 

Customers will enjoy conversational experiences that are so natural and frictionless, they'll be resolved faster than you can say "agent please."

 

Learn More about Multimodal CX

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Next-Gen Customer Support via IoT

Most drivers find making a maintenance appointment as enjoyable as dealing with a surprise warning light. However, with Toyota, you can leave all that to your car.

Together with Cognigy, Toyota has tackled both the increasing burden on customer service teams as well as maintenance issues created by customers ignoring vehicle warning lights.

Their proactive "E-Care" AI Agent  not only alerts and reminds car owners about maintenance issues, it can automatically book an appointment at your local dealer as well as provide all the vehicle and error information in advance.

Read the whole story

 

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Learn about Toyota's smart cars, with AI Agents on board

From Zero to Excellent CX 

Cognigy's AI workforce comes with the best-suited persona, skills, and qualities for your contact center. 

 

 

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Human-Like Conversations

Fully understands customer intents, context, and sentiment to provide contextual, personalized service, enhanced by Large Language Models (LLMs).

 

Enterprise knowledge

Pretrained in your support knowledge, industry know-how, and enterprise systems for superior query resolution.

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24/7 omnichannel availability

On-call round the clock to offer support when it matters the most - on the channel of customers’ choice (phone and messaging).

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Start your journey with the #1 Leader

98% of customers are willing to recommend Cognigy. 

Hear what they have to say

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Gartner Customer Choice Recognition

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Cognigy is recognized with Customers’ Choice Distinction in Gartner® Voice of the Customer for Enterprise Conversational AI Platforms

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Shape the future of customer service, today

The choice is yours