Conversational AI & Automation for the Automotive Industry

Put your Customer in the Driver's Seat with Cognigy.AI

Deliver faster, frictionless customer experiences while cutting response times, fueling customer loyalty and reducing costs.

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Conversational AI enables you to deliver service on any channel, automate processes, scale operations, and delight customers.

Who's Using Cognigy Under the Hood?

Don't Start from Scratch.
Start with Cognigy.

Accelerate your time to value with ready-made automotive solutions.

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Preloaded with Industry Data

Pre-trained intents, flows and entities to speed up design and deployment. 

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Pretrained on Automotive Terms

Prebuilt lexicons with common terms, phrases and services such as insurance issues, mechnical trouble, car parts, service and more. 

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Automated Common Processes

Automate common service processes like appointment scheduling, ordering parts, insurance issues, rentals and more. 

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Turnkey Solutions for Automotive

Intelligent AI Agents help both customers and agents.

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Qualify Calls

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Schedule Maintenance

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In-vehicle integration

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Intelligent Routing

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ID&V

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Compare Models

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Order Parts

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Roadside Assistance

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Warning & Error Lights Support

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And more...

Drive Better CX with Multimodal Service

Enable customers to use any channel or combination of channels within a single uninterrupted experience. 

Customers will enjoy conversational experiences that are so natural and frictionless, they'll be resolved faster than you can say "agent please."

 

Learn More about Multimodal CX

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Next-Gen Customer Support via IoT

Most drivers find making a maintenance appointment as enjoyable as dealing with a surprise warning light. However, with Toyota, you can leave all that to your car.

Together with Cognigy, Toyota has tackled both the increasing burden on customer service teams as well as maintenance issues created by customers ignoring vehicle warning lights.

Their proactive "E-Care" digital assistant not only alerts and reminds car owners about maintenance issues, it can automatically book an appointment at your local dealer as well as provide all the vehicle and error information in advance.

Read the whole story

 

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Watch the Frontrunner Story of the Toyota Innovation Team

Lead Your Industry in CX

with Cognigy

Enjoy the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched flexibility of Generative AI to deliver remarkable self-service solutions.

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Human-Like Conversations

Engage your customers in natural, empathetic dialogues with our market-leading NLU technology, enhanced by Large Language Models (LLMs).

 

Personalized Interactions

Our Contact Profiles and native LLM capabilities let you personalize bot output on the fly to match the conversation history and customer sentiment. Learn more

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Multimodal Experiences

Enable rich, interactive dialogues that accurately capture customer input by combining phone, web, and app channels in real-time.

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Data-Driven Optimization

Uncover conversational insights as holistic or granular as you need with a built-in suite of KPI dashboards and drill-down step, message, and transcript analytics.
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Choose the Market Leader

2022 & 2023 Gartner Magic Quadrant Leader
for Enterprise Conversational AI

Ranked #1 in 5/5 Categories for 2023
Gartner® Critical Capabilities for Enterprise Conversational AI

Access the Report

 

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Cognigy Ranked 1st in Gartner Critical Capabilities
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