Put your Customer in the Driver's Seat

AI Agents for the Automotive Industry

Transform customer interactions with Agentic AI Agents for automotive customer service. From scheduling maintenance to answering inquiries, Conversational AI Agents provide fast, personalized support across channels.


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Case Study: Toyota

25+

AI Agents on chat & voice

95%

of customers book with AI Agents

98%

customer satisfaction

Who's Using Cognigy Under the Hood?

Don't Start from Scratch.
Start with Cognigy.

Accelerate your time to value with Agentic AI Agents designed for automotive enterprises.

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Preloaded with Industry Data

 

AI Agents with pre-trained on the service processes you need, to speed up design and deployment. 

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Pretrained on Automotive Terms

Prebuilt lexicons with common terms, phrases and services such as insurance issues, mechnical trouble, car parts, service and more. 

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Automated Common Processes

Automate common service processes like appointment scheduling, ordering parts, insurance issues, rentals and more. 

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Turnkey Solutions for Automotive

Intelligent AI Agents support your customers and agents.

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ID&V

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Qualify Calls

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Schedule Maintenance

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In-vehicle integration

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Intelligent Routing

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Compare Models

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Order Parts

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Roadside Assistance

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Warning & Error Lights Support

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And more...

Exceed customer expectations

Leave impersonal, frustrating self-service experiences in the dust.

Cognigy’s AI Agents not only possess foundational service skills and emotional intelligence, but acquire business knowledge swiftly to offer fast, effective, and empathetic support that will astound your customers.

Drive Better CX with Multimodal Service

Enable customers to use any channel or combination of channels within a single uninterrupted experience. 

Customers will enjoy conversational experiences that are so natural and frictionless, they'll be resolved faster than they can say "agent please."

 

Learn More about Multimodal CX

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Sustainably Lower Operational Costs

What will you do with an unlimited AI workforce? With AI Agents and Agent Copilot, you can drive sustainable long term cost reduction whether through partially or fully automating processes. 

That means a lower AHT, increased containment rates while Agent Assist reduces your agent error rate, after-call-work and training time.

 

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Next-Gen Customer Support via IoT

Most drivers find making a maintenance appointment as enjoyable as dealing with a surprise warning light. However, with Toyota, you can leave all that to your car.

Together with Cognigy, Toyota has tackled both the increasing burden on customer service teams as well as maintenance issues created by customers ignoring vehicle warning lights.

Their proactive "E-Care" AI Agent  not only alerts and reminds car owners about maintenance issues, it can automatically book an appointment at your local dealer as well as provide all the vehicle and error information in advance.

Read the whole story

 

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Learn about Toyota's smart cars, with AI Agents on board

From Zero to Excellent CX 

Cognigy's AI workforce comes with the best-suited persona, skills, and qualities for your contact center. 

 

 

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Featured-list

Human-Like Conversations

Fully understands customer intents, context, and sentiment to provide contextual, personalized service, enhanced by Large Language Models (LLMs).

 

Enterprise knowledge

Pretrained in your support knowledge, industry know-how, and enterprise systems for superior query resolution.

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24/7 omnichannel availability

On-call round the clock to offer support when it matters the most - on the channel of customers’ choice (phone and messaging).
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Loved by Customers

Hear what they have to say

5.0

Reviewer Function:

Research and Development

Company Size:

30B + USD

Industry:

Transportation

Excellent Choice for Complex Conversational AI at Scale

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...

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5.0

Reviewer Function:

Software Development

Company Size:

<50M USD

Industry:

Healthcare and Biotech Industry

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.

"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...

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5.0

Reviewer Function:

Product Management

Company Size:

1B - 3B USD

Industry:

Telecommunication

Best Conversational AI Platform!

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."

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5.0

Reviewer Function:

Data and Analytics

Company Size:

30B + USD

Industry:

Retail

The Highly Interactive and Profitable Customer Interaction System

"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...

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5.0

Reviewer Function:

Customer Service and Support

Company Size:

500M - 1B USD

Industry:

Energy and Utilities

Bring Your Conversational AI Strategy To The Next Level With Less Code

We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."

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5.0

Reviewer Function:

Data and Analytics

Company Size:

1B - 3B USD

Industry:

Transportation

Most Flexible Conversation AI Platform

"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."

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The GARTNER PEER INSIGHTS Logo and GARTNER PEER INSIGHTS are trademarks and service marks of Gartner, Inc. and/or its affiliates and are used herein with permission. Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. 

Frequently Asked Questions

What is an AI Agent?

AI Agents are human-like virtual agents based on Conversational AI and Generative AI designed to automate and improve customer service interactions across chat and voice channels. AI Agents deliver instant, personalized support in over 100 languages and integrate seamlessly with enterprise systems. They are equipped with industry-specific skills, emotional intelligence, and the ability to understand and use a company’s service knowledge and processes. Additionally, AI Agents work alongside human agents, providing real-time assistance, knowledge lookups, next best actions, sentiment analysis, and more.

How can AI be used in the automotive industry?

AI enhances customer service in the automotive industry by automating processes like scheduling maintenance, answering product inquiries, and assisting with financing options. Virtual agents provide instant support for vehicle troubleshooting and navigation of connected car features. AI also powers personalized marketing campaigns, recommending cars or services based on customer preferences and data analysis. In contact centers, AI can efficiently manage high call volumes, ensuring faster resolution and better customer experiences.

What is the difference between chatbot and conversational AI?

A chatbot is a basic rule-based tool designed to provide pre-set responses to user inputs, often limited in scope and functionality. Conversational AI, however, uses advanced technologies like natural language processing (NLP) and Generative AI to understand context, provide nuanced responses, and engage in dynamic, human-like conversations. Agentic AI like Cognigy is more versatile, capable of handling complex interactions and integrating with enterprise systems for personalized support.

Automotive customer

Shape the future of customer service, today

The choice is yours