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AI-based voice gateway to enable high-touch, personalized phone interactions at scale

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Experience Next-Generation Voice Services

Call our demo bot to experience automated phone conversations like never before

Next-Generation Conversational Voice Bots

Impersonal, one-size-fits-all phone interactions are a thing of the past. Cognigy Voice Gateway brings together a compelling combination of Conversational AI, native voice connectivity, and prebuilt contact center integrations to help you deliver engaging, sophisticated voice experiences at scale, driving satisfaction and loyalty through service excellence.

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AI-Powered Interactions

Connect Cognigy Voice Gateway to your SIP trunk and design intuitive, human-like dialogues powered by Conversational AI. Tailor every engagement by incorporating wider customer journey context through CRM data and platform-native customer profiles.
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Improved Call Containment

Effectively automate inbound and outbound phone calls and text messages. Authenticate and prequalify customers using Conversational IVR or tackle informational and transactional queries end-to-end with AI-infused voice self-service.
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Enterprise-Grade Voice Automation

Prepare for any workload arrival with the ability to handle tens of thousands of concurrent live calls. Select your preferred text-to-speech (TTS) and speech-to-text (STT) vendor and ensure data privacy with GDPR-compliant voice infrastructure.
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Agent and AI Teamplay

The agent needs assistance? We’ve got you covered. Our voice-enabled assist bot can listen in on live calls to provide agents with customer context and real-time support. Auto-generated live transcripts enable agents to speed up post-call operations and solution follow-up.

Intelligent and Frictionless Voice Conversations

Cognigy Voice Gateway lets you handle high-volume phone queries and fast-track problem-solving – all while building a personal connection. Identify customers’ needs and give them quick, accurate answers – through fully automated self-service, by involving the right agent, or a combination of both.

Deliver engaging, cross-channel interactions in real-time by pairing voice dialogues with other interaction mediums like SMS, messaging, app- and web experiences.

Voice Gateway Built for Contact Center AI

Cognigy Voice Gateway enables turnkey connectivity into your CCaaS and CPaaS infrastructure of choice without expensive rip-and-replace and IT hassle, helping you better focus on customer support and service experiences.

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Integrated Ecosystem

Readily plug our Voice Gateway into any contact center and telephony system. Employ pre-integrated Azure, AWS, and Google speech services or build and connect your custom speech model with ease.

Voice Intelligence

Provide natural responses with powerful NLU and continuous ASR. Select the perfect voice and SSML configuration for your use case and effortlessly speak customers’ language leveraging inbuilt machine translation - 100+ languages.

Advanced Call Control

From barge-in and DTMF handling to recording and seamless agent handoff, Cognigy's robust voice functionalities let you create rich, complex interactions. Easily set up outgoing calls with answering machine detection (AMD) capability.

Flexible Deployment

Use Voice Gateway as part of your Cognigy’s cloud account, managed AI service, or dedicated on-premises deployment. We provide complete system monitoring with fine-grained data on call traffic history and proactive alerts.

Phone Bot Building Made Easy

Configuring, testing, and managing a voice virtual agent can sound like a daunting endeavor. But it doesn’t have to be. Cognigy Voice Gateway comes with a low-code AI flow editor and powerful voice authoring tools that make creating and updating high-quality phone interactions agile and intuitive like never before.

 

Take the guesswork out of your bot performance and create the best voice services while having the best time doing it.

  • Preview and fine-tune audio experiences while building your virtual agent
  • QA real-world bot behavior and optimize your service flow at speed
  • Follow and debug live calls with real-time STT scripts and TTS metadata
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Full-Featured Voice Gateway

Inbound and outbound call handling via SIP trunks & WebRTC

Agile drag-and-drop flow editor with native voice authoring tools

STT / TTS services of choice and possible NLU mix-and-match

Configurable voice using Speech Synthesis Markup Language (SSML)

Continuous Speech Recognition for flexible incremental dialogues

Call classification and routing by passing SIP headers and metadata

Seamless multilingual translation and transition

Live transcription with TTS metadata

Enterprise-grade security, scalability, and system monitoring

What Our Customers Have to Say

"Utilizing Cognigy.AI with chat- and voice bots guarantees inquiries are streamlined and handled with utmost quality. This consistency ensures a positive customer experience."

Stefan Soldat

CEO Duisburg-IT, Head of IT, DVV

"With Cognigy.AI, our team breaks new ground with first-of-its-kind bot-to-bot integration, live chat integration, and further innovative developments of voice bots."

Stefania-Catalina Baincescu

Technical Lead Conversational Experiences, E.ON

"Cognigy.AI solution convinced us with its pre-made AI structure and easy integration into our CRM. We are able to mirror human behavior and address customers in natural language."

David Morgan

CEO and CIO, CRMG

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POWER UP Your Contact Center

Deliver frictionless and personlized voice experiences with Cognigy.AI