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Unlock Hyper-Realistic, Lifelike Voice Interactions at Scale

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Cognigy Voice Gateway brings together market-leading AI, native voice connectivity, and best-in-class speech technology to help you scale world-class voice experiences

Voice Gateway Built for Contact Center AI

Cognigy Voice Gateway enables turnkey connectivity into your CCaaS and CPaaS infrastructure of choice without expensive rip-and-replace and IT hassle, helping you better focus on customer service experiences.

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Integrated Ecosystem

Easily connect our Voice Gateway to any contact center and telephony system. Use pre-integrated, best-of-breed speech services or create and connect your custom speech model effortlessly.

Voice Intelligence

Provide natural responses with leading-edge NLU and GenAI. Design the perfect voice for your use case and effortlessly speak customers’ language leveraging inbuilt machine translation - 100+ languages.

Advanced Call Control

From barge-in and DTMF handling to recording and seamless agent handoff, Cognigy's robust voice functionalities let you create rich, complex interactions. Easily initiate outgoing calls with answering machine detection (AMD) capability.

Flexible Deployment

Use Voice Gateway as part of your Cognigy’s cloud account, managed AI service, or dedicated on-premises deployment. We provide complete system monitoring with fine-grained data on call traffic history and proactive alerts.

99.7%

successful intent recognition

25K+

concurrent conversations supported 

+37%

increased NPS

Deepen Emotional Connections

Handle high-volume phone queries and fast-track problem-solving – all while building a personal connection. With Cognigy, craft natural-sounding interactions like never before with state-of-the-art speech technology.

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Kim
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female
English (US)
Soft
Airlines
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Dave
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male
English (UK)
Excited
Retail
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Stephanie
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female
German (DE)
Friendly
Logistics
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Ana
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female
Spanish (ES)
Helpful
Banking
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Dan
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Dutch (NL)
Professional
Telco
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Alex
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male
English (US)
Cloned
Assistant
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Aksel
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male
Danish (DK)
Calm
Healthcare
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Personalized Interactions

Tailor every engagement by incorporating the wider customer journey context with CRM data and built-in contact profiles.
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Improved Call Containment

Authenticate and prequalify customers using Conversational IVR or tackle informational and transactional queries end-to-end.
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Enterprise-Grade Voice Automation

Prepare for any workload arrival with the ability to handle tens of thousands of concurrent live calls. Ensure data privacy with GDPR-compliant voice infrastructure.
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Agent and AI Teamplay

Voice AI Agents can monitor live calls and provide real-time support to service agents. Automated call wrap-up facilitates follow-ups and drives productivity.

Empower Agents to Speak any Language

Multilingual Voice AI Agents don't stop at pure self-service. Our robust real-time translation capabilities enable service agents to effortlessly overcome language barriers, ensuring seamless support for customers globally.

VUX Design Made Easy

With Cognigy's low-code AI flow editor and voice authoring tools, designing and optimizing phone interactions has never been easier. 

 

Take the guesswork out of your AI workforce performance and create the best voice services while having the best time doing it.

  • Preview and fine-tune audio experiences while building your voice agents
  • QA real-world user experiences and optimize your service flow at speed
  • Follow and debug live calls with real-time STT scripts and TTS metadata
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What Our Customers Have to Say

Smart City Duisburg-

"Utilizing Cognigy.AI with chat- and voice agents guarantees inquiries are streamlined and handled with utmost quality. This consistency ensures a positive customer experience."

Stefan Soldat

CEO Duisburg-IT, Head of IT, DVV

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"With Cognigy.AI, our team breaks new ground with first-of-its-kind bot-to-bot integration, live chat integration, and further innovative developments of voice agents."

Stefania-Catalina Baincescu

Technical Lead Conversational Experiences, E.ON

Calen AI-1

"For voice interfaces, Cognigy.AI is the best solution on the market in terms of integrations, flexibility, and ease of use."

Irakli Beselidze

CEO and Founder, Calen.ai

Full-Featured Voice Gateway

Inbound and outbound call handling

Agile flow editor with native voice authoring tools

STT / TTS services of choice and possible NLU mix-and-match

Configurable voice using Speech Synthesis Markup Language (SSML)

Continuous Speech Recognition for flexible incremental dialogues

Call classification and routing using SIP headers and metadata

Seamless multilingual translation and transition

Live transcription with TTS metadata

Enterprise-grade security, scalability, and system monitoring

IVR

POWER UP Your Contact Center

Deliver frictionless and personlized voice experiences with Cognigy.AI