Impersonal, one-size-fits-all phone interactions are a thing of the past. Cognigy Voice Gateway brings together a compelling combination of Conversational AI, native voice connectivity, and prebuilt contact center integrations to help you deliver engaging, sophisticated voice experiences at scale, driving satisfaction and loyalty through service excellence.
Cognigy Voice Gateway lets you handle high-volume phone queries and fast-track problem-solving – all while building a personal connection. Identify customers’ needs and give them quick, accurate answers – through fully automated self-service, by involving the right agent, or a combination of both.
Deliver engaging, cross-channel interactions in real-time by pairing voice dialogues with other interaction mediums like SMS, messaging, app- and web experiences.
Cognigy Voice Gateway enables turnkey connectivity into your CCaaS and CPaaS infrastructure of choice without expensive rip-and-replace and IT hassle, helping you better focus on customer support and service experiences.
Readily plug our Voice Gateway into any contact center and telephony system. Employ pre-integrated Azure, AWS, and Google speech services or build and connect your custom speech model with ease.
Provide natural responses with powerful NLU and continuous ASR. Select the perfect voice and SSML configuration for your use case and effortlessly speak customers’ language leveraging inbuilt machine translation - 100+ languages.
From barge-in and DTMF handling to recording and seamless agent handoff, Cognigy's robust voice functionalities let you create rich, complex interactions. Easily set up outgoing calls with answering machine detection (AMD) capability.
Use Voice Gateway as part of your Cognigy’s cloud account, managed AI service, or dedicated on-premises deployment. We provide complete system monitoring with fine-grained data on call traffic history and proactive alerts.
Configuring, testing, and managing a voice virtual agent can sound like a daunting endeavor. But it doesn’t have to be. Cognigy Voice Gateway comes with a low-code AI flow editor and powerful voice authoring tools that make creating and updating high-quality phone interactions agile and intuitive like never before.
Take the guesswork out of your bot performance and create the best voice services while having the best time doing it.
Inbound and outbound call handling via SIP trunks & WebRTC
Agile drag-and-drop flow editor with native voice authoring tools
STT / TTS services of choice and possible NLU mix-and-match
Configurable voice using Speech Synthesis Markup Language (SSML)
Continuous Speech Recognition for flexible incremental dialogues
Call classification and routing by passing SIP headers and metadata
Seamless multilingual translation and transition
Live transcription with TTS metadata
Enterprise-grade security, scalability, and system monitoring
"Utilizing Cognigy.AI with chat- and voice bots guarantees inquiries are streamlined and handled with utmost quality. This consistency ensures a positive customer experience."
"With Cognigy.AI, our team breaks new ground with first-of-its-kind bot-to-bot integration, live chat integration, and further innovative developments of voice bots."
"Cognigy.AI solution convinced us with its pre-made AI structure and easy integration into our CRM. We are able to mirror human behavior and address customers in natural language."