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2022 Market Study: State of Contact Center Technology

What are the top 5 technology trends in 2022? Find out in this new market study! Driven by exclusive research, the new CCW Market Study reveals the state of technology landscape – and the ways contact centers can use innovative tools and strategies to take their customer and agent experiences to new heights.

IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021

Access a copy of this report to see the leaders named by Gartner for Enterprise Conversational Platforms. Cognigy has been positioned highest for capabilities and far to the right for strategies. 

The Future of Insurance: Consumer-Conscious Innovation

What are leading insurance executives thinking for 2022? Together with Reuters, we have collated insights shared at The Future of Insurance USA 2021, so you can discover how Insurance is evolving to be more cost-effective.

The Inner Circle Guide to Customer Interactions Analytics

Download this report, based on surveys with over 200 US organizations, for insights into how customer interaction analytics solutions offer huge opportunities to gain business insight, improve operational efficiency and develop agent performance.
 

Transforming IT Service Desk Through Conversational AI and Intelligent Automation

Customer-centric IT companies can now leverage Conversational AI to create smart self-service options for users.

Conversational AI for Consumer Goods: Embracing A New Era of Customer Experience

Download this guide and dive deeper into Conversational Al and the consumer goods challenges it addresses.

Redefining Customer Service in the Telecommunications Industry With Conversational AI

Download the guide and find out how you can leverage Conversational AI  to retain accounts for your business.

Revolutionizing the Finance and Banking Industry With Conversational AI

With customers demanding remote service and branches the financial industry is under a seismic shift.

Strengthening Customer Service in the Travel and Hospitality Industry With Conversational AI

Contactless service is becoming the accepted norm, and travelers are lining up to book with more agility than ever.

Leveraging Conversational AI to Automate Customer Service in the Utilities Sector

Dive deeper into what Conversational AI is and how it can help your business.

Unlocking Exceptional Customer Service in the Insurance Industry With Conversational AI

Explore how Conversational AI can help streamline your insurance process.

Trustworthy AI: The Future of Enterprise-Grade AI Adoption

Get a comprehensive understanding of Trustworthy AI and explore the requirements that AI services must meet according to the AIC4 criteria catalogue.

Conversational AI RFI & RFQ template

The Inner Circle Guide to AI, Chatbots & Machine Learning

Powering the Future of Healthcare With Conversational AI

Can Conversational AI help take the pressure off the healthcare system?

Transforming Contact Center Efficiency With AI

Learn how Conversational AI transforms and drives greater efficiency in contact centers.

HFS Research Names Cognigy a Hot Vendor

Learn why HFS analysts hand-picked Cognigy as a "Hot Vendor" in the HFS Q4 2020 report.

The Customer Service Future With Conversational AI

Explore how Conversational AI enables cost reduction, improves performance, and more.

Scaling Communications Using Virtual Agents

Get best practices for leveraging digital options, making use of virtual agents, and much more.

Conversational AI & RPA for a Best-in-Class CX

Take a closer look at what RPA & Conversational AI are and how they transform CX.

A New Era for Automation in Customer Service

Learn how Conversational AI increases efficiency, improves KPIs, and drives innovations in CX.

Transforming RPA With Intelligent Chatbots

Learn how intelligent chatbots & RPA can solve common problems enterprises face today.

The Ultimate WhatsApp Chatbot Guide

Learn how to develop & integrate chatbots with WhatsApp for customer service and commerce.

Driving Results With Intelligent Automation

Learn how to be innovative in maintaining business continuity during a challenging period.

Conversational AI With Kofax Technologies

Find out how you can expand your business with existing clients through a chatbot solution.

Using Chat & Voice Bots in Government

Find out how conversational automation is used to better communicate with citizens.

Improving Customer ExperienceWith AI & Omni-Channel

Watch this webinar to learn more about the biggest challenges in taking an AI project from theory to delivery.