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Gartner® Hype Cycle™ for Customer Service and Support Technologies, 2022

Providing self-service, automated services and AI assistance to agents is helping to transform how service teams operate and carve paths toward seamless customer journeys. Evaluate the maturity and risks of customer service & support technologies today! 

Building Next Generation Self-Service at Scale

This guide also provides what to look for when considering augmenting your contact center and the role of Conversational AI in delivering automated customer service.

Cognigy Customer Success Stories

Meet our customers - brave innovators & visionaries!

The customer stories eBook will guide you through various customer service challenges facing companies today.

Cognigy Special Edition of Conversation Design For Dummies

Your easy-to-follow guide on all you need to consider when creating AI chatbots and virtual agents.

IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021

Access a copy of this report to see the leaders named by Gartner for Enterprise Conversational Platforms. Cognigy has been positioned highest for capabilities and far to the right for strategies. 

Transforming IT Service Desk Through Conversational AI and Intelligent Automation

Customer-centric IT companies can now leverage Conversational AI to create smart self-service options for users.

Conversational AI for Consumer Goods: Embracing A New Era of Customer Experience

Download this guide and dive deeper into Conversational Al and the consumer goods challenges it addresses.

Redefining Customer Service in the Telecommunications Industry With Conversational AI

Download the guide and find out how you can leverage Conversational AI  to retain accounts for your business.

Revolutionizing the Finance and Banking Industry With Conversational AI

With customers demanding remote service and branches the financial industry is under a seismic shift.

Strengthening Customer Service in the Travel and Hospitality Industry With Conversational AI

Contactless service is becoming the accepted norm, and travelers are lining up to book with more agility than ever.

Leveraging Conversational AI to Automate Customer Service in the Utilities Sector

Dive deeper into what Conversational AI is and how it can help your business.

Unlocking Exceptional Customer Service in the Insurance Industry With Conversational AI

Explore how Conversational AI can help streamline your insurance process.

Trustworthy AI: The Future of Enterprise-Grade AI Adoption

Get a comprehensive understanding of Trustworthy AI and explore the requirements that AI services must meet according to the AIC4 criteria catalogue.

Conversational AI RFI & RFQ template

Powering the Future of Healthcare With Conversational AI

Can Conversational AI help take the pressure off the healthcare system?

Transforming Contact Center Efficiency With AI

Learn how Conversational AI transforms and drives greater efficiency in contact centers.

HFS Research Names Cognigy a Hot Vendor

Learn why HFS analysts hand-picked Cognigy as a "Hot Vendor" in the HFS Q4 2020 report.

The Customer Service Future With Conversational AI

Explore how Conversational AI enables cost reduction, improves performance, and more.

Scaling Communications Using Virtual Agents

Get best practices for leveraging digital options, making use of virtual agents, and much more.

Conversational AI & RPA for a Best-in-Class CX

Take a closer look at what RPA & Conversational AI are and how they transform CX.

A New Era for Automation in Customer Service

Learn how Conversational AI increases efficiency, improves KPIs, and drives innovations in CX.

The Ultimate WhatsApp Chatbot Guide

Learn how to develop & integrate chatbots with WhatsApp for customer service and commerce.

Driving Results With Intelligent Automation

Learn how to be innovative in maintaining business continuity during a challenging period.

Conversational AI With Kofax Technologies

Find out how you can expand your business with existing clients through a chatbot solution.

Using Chat & Voice Bots in Government

Find out how conversational automation is used to better communicate with citizens.