Cognigy Secures Top Spot as Leader in Opus Research’s 

2025 Conversational AI Intelliview 

Recognized for Innovation, Enterprise Readiness & Visionary Approach to Agentic AI 

 

The Opus Research’s 2025 report names Cognigy a “True Believer” in enterprise-ready GenAI, applauding its scalable platform, visual AI Agent orchestration, and robust AI Ops capabilities. 

“Cognigy exemplifies the next stage of conversational AI maturity. Their agentic approach, combining real-time reasoning, orchestration, and observability, demonstrates how GenAI can move beyond experimentation into meaningful, measurable transformation in the contact center.” - Ian Jacobs, VP & Lead Analyst at Opus Research.  

Download the report to see why Cognigy stands out for:  

  • Agentic AI that blends deterministic logic with generative reasoning
  • Visual AI Agent Manager for low-code orchestration and lifecycle control
  • Built-in AI Ops for testing, performance monitoring, and continuous optimization 

Access your FREE report and see what makes Cognigy the enterprise standard for AI-powered customer service! 

Access the Report

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